Had my Dyson fan hot and cool for coming up to two years.
very recently its just dropping off the app which won’t connect. The Wi-Fi symbol is flashing so have to reach for the plug. Turn off and turn back on.
it is right next to the router. In the living room.
no other device is having connectivity issues. So unsure if a firmware update has happened recently?
Best answer by Anonymous
View originalThis seems a rather fitting time to use copy and paste from an earlier reply 😄
Possible software issue, rather than hardware. Have you tried doing a hard reset/factory restore?
Some help here: 'Power Cycling/Restarting' your air treatment machine | Dyson Community
Hi
Although our other members have shared some great advice, in how to turn the WIFI On/Off - Enabling/Disabling WIFI, it does sound like you may still need support.
If you haven't already tried the online Troubleshooting option, found the local website. Please get in touch via our local WhatsApp channel, where one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Thanks,
i havent had any recent issues in the last couple of days - but its as though the fan goes into a deep sleep. once its awake using the remote, it is then controlable with the app, which has more functionality, with direction and timers.
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