360 Eye - Docking issue | Dyson Community
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360 Eye - Docking issue

  • 26 April 2022
  • 2 replies
  • 176 views

  • Anonymous
  • 0 replies

Hi everyone. 

I’m hoping someone can help or at the least point me in the direction of support content. 

I recently redecorated and had to move my robot dock. When plugging it back in, I made sure it was in the same place with nothing in front of it. 

On two out of three occasions the eyes has had trouble docking. Does anyone have a suggestion on what it could be or what I can try to fix it? 

Thank you in advance. 

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Best answer by Anonymous 26 April 2022, 20:30

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2 replies

Userlevel 7
Badge +13

Hey @Kibbleb 

A very happy coincidence. I’m glad the article was able to help. 

As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

To answer my own question. 

The Community Manager posted an article earlier today. After cleaning the sensors, reseating the dock and moving some furniture a little further apart, it’s working. 

I hope this helps others in the future. 

Kirby 😀