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Jack
Dyson Community Manager
3 years ago
  • Community
  • Dyson cordless vacuums and wet cleaners

Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

1440 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson WashG1™ wet cleaner vs. a traditional mopNews

Traditionally, cleaning your hard floors with a mop and bucket used to be an arduous task. But the Dyson WashG1™ – our first dedicated wet floor cleaner – offers powerful, hygienic floor washing. It really does wash away the dirt conventional mops smear around, using clean water from start to finish. It powerfully tackles spills, debris, hair and tough dried-on stains, and automatically divides wet and dry waste into separate containers for hygienic disposal – so you don’t touch the dirt. And the self-cleaning cycle automatically flushes the machine after use to prevent the build up of dirt and debris. Learn more

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Improve your sleep with a clean mattressTips - floorcare

We spend almost a third of our lives in bed, but studies show that we don’t regularly clean our mattresses. Spring is a good time for this! Follow these tips for proper mattress cleaning with Dyson technology. Thoroughly clean the mattress surface Thoroughly clean the mattress surface Remove all bedding. Attach the Mini Motorised, Hair screw or Mattress tool to your Dyson cordless vacuum to remove dust, dirt, and allergens from the mattress surface. Use slow, repeated passes if needed. Choose the right vacuum mode Choose the right vacuum mode Use the Max or Boost mode on your Dyson cordless vacuum with the Fabric and mattress tool attached to make the most of your mattress cleaning. Higher suction power helps your vacuum draw out dust and allergens from deeper down. Clean hard-to-reach areas Clean hard-to-reach areas Clean harder-to-reach areas like around the edges of the mattress, in any crevices, and around all seams with your Dyson cordless vacuum’s Crevice tool. Learn more Find ou

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces: https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.html Have you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

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CordlessVacuumGuideNovice Member
published in General discussion
Comparing Dyson Models V7, V8, V10, V11, Outsize, Omni Glide, Micro, V12 Detect, and V15 DetectSPOTLIGHTED POST

I read this post in the forums a few days back» And it mainly discusses the differences between the V6 and the V15 based on product specifications. As someone doing this for a living, I feel that there’s more nuance in comparing vacuums rather than just relying on manufacturer specifications. For example, the post states that the run time of the V10 to V15 models is 60 minutes, which isn’t entirely accurate since the newer models use newer battery technology that runs further. The V10, for instance, exceeded the 60 minute run time claim, but with the crevice tool. Stick a nozzle and that number goes down to around 41+ minutes give or take. The V15 Detect ran for more than 80 minutes during my tests with the laser slim roller, and over 56 minutes with the standard nozzle in the lowest setting. Power difference between the V8 and V10 isn’t as signifcant as the numbers suggest and this is backed up with the cleaning experiments. I’ve tested all these products extensively » And here’s a po

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models. Dyson V7™ cordless vacuum Dyson V10™ cordless vacuum In this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format tools Compatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brush Vacuum

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Bronze Level Contributor
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance! In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin. To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may

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DaniNew Member
asked in General discussion
Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please? I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance. (Moderation Edit - Tags Added/Title Updated)

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Gold Level Contributor
EaglesGold Level Contributor
published in General discussion
Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀 (Edited by moderator – Tags added)

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Anonymous
published in General discussion
Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

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NevadaDadRookie Member
published in Using your Dyson cordless vacuum or wet cleaner
Dyson cordless vacuums - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed. I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months. At first, I though the battery was bad. The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery. I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar. It did not matter if a power accessory was attached, or nothing was attached. It also did not matter if the unit was in MAX SUCTION mode or normal mode. I called Dyson support, and they thought I needed a new battery. I am glad now that I did not order one. My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing. I never “connected the dots” for c

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DavidTaylor
DavidTaylorCommunity Superuser
published in Maintaining your Dyson cordless vacuum or wet cleaner
Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should last for a substantial time past their warranty expiration. Having a working knowledge of battery development, I wanted to share my own opinion on this subject. Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time. A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impa

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Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners. Dyson V15 Detect Our most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types. Both are suitable for cleaning both carpeted and hard floors. Dyson V15 Detect Dyson V12 Detect Slim Our most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a

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Stuart
Dyson Community Manager
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kendevNew Member
asked in General discussion
Global Dyson Customer Support

I have been a long-time Dyson user, having owned the Dyson Cinetic Big Ball Animal Pro 2, Dyson V15 Detect, and most recently, the GEN5 model. With my first two devices, I did not experience any issues that required contacting your support team. However, with my latest GEN5 model, I have encountered multiple problems. First, the wheels of the hard floor attachment broke unexpectedly. Additionally, I have noticed a significant decline in the device’s performance. Upon closer inspection, I discovered that the seals around the motor compartment are worn out and torn, causing an open gap. This gap is allowing air to circulate in an unintended manner, which likely contributes to the performance loss. We could not able to receive adequate support through the local Dyson website. After contacting customer support (was able to meet after waiting for about a month), he was advised to either send the device via courier or drop it off at the nearest service centre. We didn't want to get it fixed

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vhungNew Member
posted in General discussion
Dont buy a V15

Ran into a problem with a V15 after 2 years of light use and was told by customer support that I need a replacement battery. Apparently I am 2 months past the warranty window and therefore the warranty cannot be honoured. After reading more, I see many others have had problems with the battery so I do not recommend buying this product unless you plan on spending money on replacing a battery frequently. I have several other dyson products that are less old than the vacuum and hope that these don’t start to break down too. I will no longer be buying dyson products. Buyer beware

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Jannat
Community Moderator
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HarveyhareNew Member
asked in General discussion
metal shroud gen 5 detect is dented, not sure how but can this be replaced?

Noticed severe denting when emptying machine, can the metal shroud be replaced, still within warranty period.

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Jaswinder
Community Moderator
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MoosecNew Member
asked in General discussion
what model is stick vacuum as per photos ?

Please see attached photos of this stick vac I was given and It needs a new hose but doesn't fit my newer model. I've no idea what model it is if someone can help me please?

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Jannat
Community Moderator
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NtperkinsRookie Member
asked in General discussion
v15 cutting out

We have a v15 and recently it has taken a few starts to get going after it keeps on cutting out

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Jannat
Community Moderator
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LakerMikeRookie Member
asked in General discussion
Sent wrong battery

1/9/25 I ordered 5 cell battery part# 398857-01 and paid $129.99 1/17/25 Received wrong 7 cell battery part# 965470-01 1/17/25 Called Dyson I had to prove by my mobile phone camera that they shipped the wrong battery and they didn’t have the correct battery in stock, and promised they would have a supervisor call me back. They never did return my calls. 3/3/25 Called Dyson again and was told the correct batter is now part# 970774-01 and it is also not in stock. Dyson also said they would notify me by email when it will be available for purchase, if it ever is back in stock. They refused to exchange my brand new never used wrong battery that they shipped because it was now over 30 days! Only option I was given was to return my complete Dyson Digital Slim Vacuum.

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kelsfarrellRookie Member
asked in General discussion
Extremely Disappointed – Still No Refund After Two Months!

I am beyond disappointed with Dyson’s customer service. I purchased a Dyson hoover, but unfortunately, it didn’t meet my expectations, so I decided to return it. That was two months ago, and I am still waiting for my refund. I have contacted Dyson multiple times—at least four—only to be told the same thing repeatedly: “Your refund has been processed. Please allow five working days.” Yet, every time I check, no refund has arrived. It is incredibly frustrating to be given false promises with no resolution in sight. This entire experience has caused me so much unnecessary stress and inconvenience. I trusted Dyson to be a reputable company, but this level of customer service is shocking. Instead of addressing the issue properly, they just keep giving me the same scripted response and expect me to wait indefinitely. I don’t understand how a company of this size and reputation can handle refunds so poorly. It should not take two months to return money that rightfully belongs to the customer!

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dodgeedooNovice Member
asked in General discussion
V12 Detect Slim turns off after a few seconds.

My V12 Detect Slim in Nickel has an issue where I press the power button and the unit functions normally for about 5 seconds, then without powering down, the motor just stops. The unit remains on though. I can repeat this process for about 4 or 5 times and it functions fine. It’s very annoying and it’s an issue with the main board of the unit, something in the start up sequence. It’s a manufacturing flaw. Happens all the time when using the unit. Fully charged, half charge, doesn’t matter. It used only happen with 1 false start. Now it’s up to 5 or 6 false starts before it functions as expected. There are no error codes on screen. Again, unit will function normally after a time of false starts. It has to be a capacitor issue on the mainboard, some voltage is wrong in the start up sequence it cuts power to the motors. There is no solution the customer and do to fix to the issue. Replacement of the body is the only solution and its a known issue to Dyson customer service. #4 is why there

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johncalll287New Member
asked in General discussion
Dyson V12 Slim Detect turn off after a few seconds

Hi everyone, I have a Dyson V12 Slim Detect, and I’ve been experiencing an issue where it switches off after just a few seconds of use. This problem started several months ago, but at that time, I could sometimes get it to work by turning it on multiple times. However, now it won’t stay on at all no matter how many times I try. I’ve already checked the battery charge, cleaned the filters, and inspected for blockages, but the issue persists. Has anyone else experienced this? Any suggestions on what I should try next? Thanks in advance for any help!

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meredithkavRookie Member
asked in General discussion
order replacement parts

Hello, I have a Dyson v15 and I dropped it & broke the sensor head so I need to order a replacement. How can I do this?

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Jack
Dyson Community Manager
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Batman1129New Member
posted in General discussion
Extra Tools Dok (Wireless Vacuums, Dyson V15 Detect) (but carry the idea to all accessory categories??)

What if there were a dok for {name your Dyson Product here} that would hold any attachment, tool, or accessory an owner might purchase for their {Dyson Product} for neat, organized, and convenient storage solution? I have just bought a Dyson V15 Detect. I opened the box, registered by machine, installed the Android app on my phone, then proceeded to watch every instruction video, new products video, accessories video, cleaning suggestions video, as well as downloaded the Owner’s Manual and printed it, then read it, before starting to unpack the shipping box and assemble everything. Inspired by the versatility of the tools, I promptly ordered several additional tools and am awaiting their arrival. However, once they dopro arrive, I have no particular place to store them. I’ve searched the web site as well as this community for a solution and found a reference to a bag with pockets which is “out of stock” and possibly “out of date”. I envision something akin to a wall mount with attachme

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Jack
Dyson Community Manager
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Shorty 311974New Member
asked in General discussion
Disgusting service from what used to be a great company

I've been a Dyson customer for decades and always been happy until this year. Ordered the new V15 but totally disappointed with fact I had to constantly use my hand to empty the bin properly. After the worst problem solving conversation and sending a new bin (which i knew wouldn't sort the issue) I requested a return. This was all organised over chat and what a mess that was. Had to contact them 4 times to get the correct email with a QR code to return. They have now had my return for 14 days and no refund even after 2 emails. Every other company refunds within days of receiving an item back. Its uk law to refund within 14 days!!! you charge us straightaway but yet we have to go through all this hassle to get our own money back. If this is not sorted within the next 24 hours I will start a charge back with my credit card company and will be talking to citizens advice and escalate this. What a fall this company has taken, so far from what Mr Dyson originally built!

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zaronRookie Member
asked in General discussion
cleaning rubber gym flooring

Which is the best attachment to my cordless Dyson V8 vacuum to clean my rubber gym flooring? I think it only came with 2 pet hair attachments and a small area attachment.

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Jannat
Community Moderator

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