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Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

988 Posts

D
DensalRookie Member
posted in General discussion

Return

I had a problem with my V12 and contacted customer service. I was told that a replacement V12 would be delivered and to pack my faulty product securely. As I didn't have the original packaging I needed to source suitable packaging and tape, which I did but in doing so had to delay the courier delivering as my return wasn't wrapped . I rearranged the courier. When he arrived he said that my faulty product had to be open as he had to check all the components were there and that he had his own packaging! He went onto say that this happens on a regular basis. I think Dyson need to address this.  I wasted a lot of time and money. 

2
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5 hours ago
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R AllardiceRookie Member
posted in General discussion

Why is Dyson customer care so bad?

I have spoken to 4 customer care representatives over the last 4 days to resolve a problem of the wrong floor dock for my machine being delivered. It seems to be my fault that they didn’t supply me with an order number! I was told by the second representative I should listen to her and not be disrespectful, which I was wasn’t. It was her who wasn’t listening to me! I hope somebody listens to the tapes, being assertive isn’t disrespectful! 

2
R
8 hours ago
M
Mains1967Rookie Member
asked in General discussion

Dyson V12 Slim Absolute Fault

Hello, I am wondering if there is anyone higher up in the company who could help me with the issue of my broken V12 machine. I will list the issue below because I am not happy with the response from Customer Service hence my joining this site. There also appears to be no dedicated complaints facility. I purchased the machine in July 2023 and in December that year the machine kept cutting out several seconds after being switched on. The main body and cyclone were replaced under warranty.  Just over two weeks ago the same fault developed and I telephoned Customer Services. I was told that the main body and cyclone would be needed to be replaced again, but the parts were not in stock. I have just telephone Customer Services for an update and I was told the parts are still unavailable with no idea when they would become available. Having spent over £500 on what is supposedly a premium product I am still in effect without my machine. I get a vibe of ‘couldn’t care less’ attitude from Custom

3
M
14 hours ago
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Dissatisfiedcustomer1New Member
asked in General discussion

Very poor customer service from Dyson

I purchased a Dyson V15 February 2024, followed by another purchase for a spare battery and crevice tool.  Total spend more than £900.I tried to find a tool for my new machine for cleaning stairs, but ordered the wrong item from Dyson.  Unable to see how to return the wrong item to Dyson, I contacted the Dyson helpline and was advised that they would send a label for me to return the item. (They didn’t send a label), I rang again and again until finally a label was emailed to me. I returned the item straight away.I tracked my return and can see that it was delivered back to Dyson in April.  I hoped that I would receive my credit of £35, but I didn’t.  I called the Dyson helpline again and again.  Each time I am told that my credit will be paid back to me. Almost 3. months later I have still not received my payment for my returned item.  It seems pointless phoning the helpline as nothing is done.  Are Dyson making money from phone calls? Can anyone sort this out please?  I have been a c

1
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14 hours ago
F
FKae86Rookie Member
asked in General discussion

Vacuum V15 keeps turning off several times

Hi,I have my V15 for less than a year. In the past weeks it started to switch off every time I use it.After few seconds it turns off, it does this 3 or 4 times and then it works just fine.I clean the filter regulartly, it looks very clean. I also fully cleaned the dust bin. Nothing really helps.I don’t think its a problem with the filter and not the battery either since its quite new.There are no error messages on the display. What to do next. I don’t really want to buy a new battery or filter to find out that it doesn’t fix the problem.

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15 hours ago
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mailman2
posted in General discussion

lies & deception

My Dyson vacuum cleaner broke. It’s under warranty. I asked support for help 8 months ago and they’ve been telling me the replacement part is out of stock. For 8 months. Yet Dyson continues selling new vacuums with this part.Explain this lie and deception to your customers.

2
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16 hours ago
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AzamtusNew Member
asked in General discussion

horrible customer servcie

How can I escalate the repair issue with Dyson ? They have the worst customer service in place , not helpful at all . 

1
Jack
Dyson Community Manager
17 hours ago
W
willbill24Novice Member
posted in General discussion

Dyson Wet Roller Head

I bought the new Dyson Submarine machine in December of 2023.  Nearly $1000 for this machine.  I was stoked to see a machine like this as it seemed very easy to use and convenient.  Overall the product started out working great!  I was excited.  Then in March, the wet roller head quit working.  I called Dyson, they said they would replace the head but it was out of stock.  I said okay no problem.  One month later, I didn’t see an alert on my email that it was back in stock yet.  I called back and they said it was still out of stock but they could replace the machine.  I asked how long that would take, they said 10-14 days after we receive your machine.  But they said I need to find a box to send it back in and they won’t send the replacement until they receive the broken one.  I said, can’t you just send a replacement head?  They said no we need to replace the entire machine.  I told them I can’t go without a vacuum that long and they didn’t offer a solution.  I then contact the better

3
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1 day ago
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CantingRookie Member
posted in General discussion

Terrible support poor quality V11.. .people should be warned! $1000 vacuums should NOT BE DISPOSABLE

I have been waiting for MONTHS for a very common problem Dyson won’t fix!  They solution was to offer me 20% off a new machine!!!  This is out of warranty, however I can’t believe that customers with out of warranty items are treated.  This product, was not misused… this product has cheap plastic that supports the housing which breaks, which I have read is a HUGE PROBLEM. IF the product wasn’t made with cheap plastic there wouldn’t be an issue.  Dyson refuses to help.  When you buy Dyson, (and I have bought 3) you expect quality for the expense. I don’t believe these replacement parts are 

0
C
2 days ago
M
MB22New Member
asked in General discussion

missmb

Very unhappy mummy cordless v10 main body broken for the second time and because stock issues I now have to wait 😭

0
M
2 days ago
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ShardanNew Member
posted in General discussion

Customer Service from long time Dyson user

When I didn’t receive confirmation of my Order and payment for 2 x V15 Vacuums I rang Dyson only to find they had no record of my Order even though payment had been taken from my account. In hindsight if I knew how stressful this was to become I would have stopped payment and cancelled order.After daily phone calls and waiting time later whilst Dyson were trying to find my Order they eventually told me they had resolved the problem and were processing my order.My complaint:How could Dyson take my payment without placing against an order?I was made to feel it was my mistake (I had not made an order) even though they had my payment and I had proof of bank transfer and a text from Dyson with a link for same.Dyson duplicated my order and sent me 4 vacuums and expected me to take 2 heavy boxes to Post Office to return but after some persistence by me they agreed to send a Courier.They showed no appreciation in my honesty in letting them know about the additional 2 vacuums they sent.After re

0
S
3 days ago
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TobiNew Member
asked in General discussion

Unsteady noise

Hello forum,our new Dyson V15s is basically great, but it always seems to change its power level when vacuuming on hard surfaces - it gets louder briefly, then back to normal.Linked is a video with German commentary, but you can hear what I'm talking about:[Moderation edit - link removed]I have these changes with all nozzles on tiles, laminate and during the test also on a mattress.Is this normal? I find it very annoying.Best regards,Tobi

0
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3 days ago
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AllankcNovice Member
asked in General discussion

gen 5 detect no live particle tracking

I ordered 2 gen 5 detects.  Both don’t work.  No live particle tracking.  No bars moving up or down as I clean   

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4 days ago
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KcreaghNew Member
asked in General discussion

Hoe do i find what model vacuum i have?

Hi,Can someone please let me know how I am able to find out what type of model dyson stick vacuum I have? I know it has something to do with the serial number but I have tried searching with no luck. I need the model number so I can get new replacement cannister.Attached is a photo with the serial number if that's helpful?Thanks[Moderation edit - personal data removed]

1
Jack
Dyson Community Manager
4 days ago
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Shardy007New Member
asked in General discussion

Longer charging cord for Dyson v12 slim?

Is there a charger with a longer cord for Dyson v12 slim? I’d like to set up the dock station in a discreet location, ie closet. However, I don’t have an electric outlet anywhere near anywhere I can set it up. The charger that comes with it is too short and wouldn’t reach an outlet nearest an out of sight area to install the dock station. So I have no where I can install it. I’d really like to take advantage of this cool dock station feature.

1
Jack
Dyson Community Manager
4 days ago
U
Username7Novice Member
asked in General discussion

G1 returned dut to empty water tank error, now Dyson ignores me.

After battling with a wash G1 (bought directly from Dyson), Dyson said I needed to return the G1 for a replacement. The G1 was collected, but no details of the replacement. I have on many occasions emailed a reply to my support ticket but no replies.Today after a 28 min call I was hung up on while the support person was “investigating”I am disappointed in the lack of support and communication.What are my options? PayPal dispute for a refund?Any other suggestions would be welcome.

1
Jack
Dyson Community Manager
4 days ago
G
gwoodhallNew Member
posted in General discussion

Really Disappointed

I am a devoted customer of Dyson I have 2 air hot & cold air Purifiers and on my 3rd vacuum cleaner the V15. But 2 months after I brought it I find they do a Submarine Head for the V15 but I can't use it. I am so disappointed with dyson apparently they are the sa.e just with different firmware. Wow Dyson people pay close to £1000 for one of your products and you can't be bothered to do a F/W update. I am so mad at this even a system where people could send back their vacuum and pay a couple of hundred pounds would be acceptable.Anyway way to drive your loyal customers away.G WOODHALL

1
Jack
Dyson Community Manager
4 days ago
L
l272New Member
asked in General discussion

Dyson V10 won't charge suddenly

Hi, I’ve had my V10 total clean for six years now.  The charge has suddenly gone when I plug the machine into a socket.  I’ve tried a few sockets but no avail.  The filter and machine is completely clean and no blockages that I can see.  I sort of loathe spending £85 on a replacement battery (that will take a week or two to arrive) in case that’s not the answer to the problem.  Has anyone had any success?

1
Jack
Dyson Community Manager
4 days ago
V
VacuumAnonymousNew Member
posted in General discussion

Dyson Vacuum LCD Particle count feature request

Hey Dyson fans,I recently decided to change my life for the better and get a v15. I’m realizing one feature that is missing though is lifetime metrics for the particle count information - I saw a previous post on here confirming no local query workaround. Just posting so the folks at Dyson know there is interest - even just a setting to add up all of the dust and pollen vacuumed over lifetime. dream features would obviously be enabling sharing with friends via an app almost like an apple rings style - I’d love to see my friends hit their cleanliness goals and be able to cheer them on when they have a deep clean! I think it would be a solid addition to an already great vacuum and more interesting to me than like the fitness rings Apple does by far! 

1
Jack
Dyson Community Manager
4 days ago
J
JBakeNew Member
asked in General discussion

Wash G1 is not completing the clean cycle anymore.

After about 15 seconds into the self cleaning cycle it asks me empty the dirty water tank but there is very minimal water in there. It used to do a great self cleaning cycle and fill the dirty water tank about half way. I have cleaned all the filters and rollers but no luck. Please help. Thank you. 

2
Jack
Dyson Community Manager
4 days ago
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rzepa11dsNovice Member
asked in General discussion

dyson v15s detect submarine dirt sensor

hello i have a problem with my v15s detect submarine cleaner . when using the machine the detecting dirt function doesnt work. thanks in advance

2
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4 days ago
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andrepedrosoNew Member
asked in General discussion

Dyson V15 Detect Absolute - not usable - constantly start & stop

Hello,I’ve purchased a Dyson V15 Detect Absolute in May 2023 and it as worked great up until 1.5 / 2 months ago when suddenly started switching off repeatedly after each usage.It’s currently impossible to vacuum with it and since it is still in the warranty, we’ve contacted support which has us waiting already for 3 weeks.The initial feedback from support was that if we wouldn’t receive the part (main body) after 2 weeks, Dyson would send us a new unit to replace ours. We’ve contacted support after the 2 weeks and we were now told that we still have to wait for the part.What is wrong with the level of support provided that passes on different messages for the same problem?Can someone help here?We are currently waiting and obviously not using an item that we paid for.Many thanks in advance and regards from 🇩🇪

0
A
4 days ago
Y
yiu2kNew Member
asked in Maintaining your Dyson cordless vacuum

When will the Dyson V15 Main body available?

I have a case with Dyson since Jun and from the Agent that my Dyson main body need to be replaced because I tested all things and it keeps shut off within 2~3 sec and after 4 to 5 times, it work like normal. Until now, I still waiting for the replacement but my warranty will expire soon. So I checked with support team and they did the same thing and provide me another ticket number for the main body. I am wondering why need to create a new ticket for the same case and why still not able to get this fix. I love to use it but now it hates to work for me.

0
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5 days ago
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natmanNew Member
asked in General discussion

Red Dyson V8 Vacuum

Hey guys,How are you? I've had a Cordless V8 with a red top for under a year now and used it very regularly with little issue until recently. It's definitely an upgrade from the old shark vacuum up until my recent issues. When the head isn't attached to anything and not trying to suck things up it operates like normal, though once I try to get it to pick things up or attach it to pieces it works for short bursts where it goes for about two seconds then stops, and it will repeat this about 5 times before fully shutting off. While it goes the blue light it on but when it stops in between bursts or is off the blue light is not on. If you have any ideas please let me know, anything is greatly appreciated. Thank you for reading and have a nice day. -Natalie

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5 days ago
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PapaHetNew Member
asked in General discussion

SV18 Slim Fluffy charger

Few years ago, we bought Dyson SV18 Digital Slim Fluffy in Dubai. We recently moved to Europe, and charger pins are not compatible.We’re trying to find a charger for it, but, this model is not listed anywhere on Dyson website. What is compatible charger for this model?

0
P
6 days ago
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