Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Cordless vacuums

Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

808 Posts

Recently active

Most replies Most views Newest first

HoneybeeNew Member

asked in Maintaining your cordless vacuum

Losing power - blue light solid on charging

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.?

10 days ago

Duncan ErskineNew Member

asked in General discussion

model description number

Have recently bought a new dyson .curry's said it was a model v10. However on the motor body it says it is a sv27 ?

10 days ago

JutjlanNew Member

asked in General discussion

help with dyson customer service

My v15 broke and I contacted customer support 4th april where they scheduled a exchange which has never happened tried speaking to the operators they say they will escalate and never get a return call does any one have a way I can contact higher ups please

11 days ago

TJB24New Member

asked in General discussion

Dire customer service- How did you resolve it?

This is what’s advertised but not met.I ordered my hoover on the Thursday morning at 9:30. When it didn’t arrive on Good Friday I thought it was because it was a bank holiday and therefore it’d be delivered on the Saturday. When my tracking information was showing it was still in the depot lunch time Saturday I phoned Dyson customer service. I was told it was due for delivery that day and to be patient. It never arrived.I could have ordered from elsewhere and paid £50 less but I wanted the next day delivery as I was going away on the Tuesday. Tuesday, I ring Dyson again and ask to cancel my order as it still hadn’t arrived as per the 35 day money back guarantee.Advised as it was with the courier they couldn’t do that and I’d have to wait until I received the machine and phone again to arrange collection.I phoned after finally receiving it on my return from holiday and asked for price match. Told they couldn’t do it. So I said I wanted my machine collected and I’d order the same Hoover

12 days ago

vayalamNew Member

asked in General discussion

Collection failure

Reported a problem with my Dyson Motörhead for which they collected a repair fee and arranged a collection- no time specified- it was ‘all day’. Nobody turned up on the specified day and when I called they said the courier would ‘try again’. There is no video footage of anyone trying in the first place. Collection rearranged for the next day nd same thing happens. Dyson now say they have escalated it and I will get a call urgently- absolutely no surprise that no call happens.I guess the only options now are to write off the money as a bad experience or take them to court. End of the day my experience with Dyson has been ‘good tech’ , ‘poor reliability and failure prone’ and absolutely the WORST customer service experience ever.

13 days ago

Nemo2000Novice Member

asked in General discussion

V8 Main Body

I need a new Main Body for a V8 SV10. A web search on the Dyson spares pages yields only Part No 967812-01, but with the caveat that it is ONLY for serial Nos starting YM8. The Serial No on my machine start RA5. So what Part No do I need please? Tried the online chat, but got nowhere :-(

13 days ago

Thommo14New Member

asked in General discussion

Question about Fluffy Optic head

G’day I’m looking into buying the Dyson Gen5detect, but I’ve seen in some reviews that the Fluffy Optic head cannot be turned off like it can be with the V15. I would prefer the option to switch this off, so I’m wondering if it’s possible to purchase the Gen5detect with the head that can be turned off. Thanks in advance for any info!

13 days ago

tugcekocaNew Member

asked in Maintaining your cordless vacuum

Dyson V8 Absolute Power issue with poor Customer Service

Hello, I am writing to express my extreme disappointment and frustration with the recent experience I had with Dyson's customer service regarding my Dyson V8 Absolute vacuum cleaner.Approximately three years ago, I made the decision to invest in a Dyson V8 Absolute in Portugal, believing in the quality and reliability of Dyson products. However, my confidence in the brand has been severely shaken due to the issues I encountered with my vacuum cleaner.Recently, my Dyson V8 Absolute stopped charging, leaving me unable to use it effectively. Naturally, I reached out to Dyson's customer service department seeking assistance. However, the response I received was far from satisfactory. Initially, I was advised to purchase a new battery, which I found perplexing considering the age of the vacuum cleaner. When I questioned the rationale behind this suggestion, I was then instructed to purchase a new cable.This back-and-forth exchange left me feeling frustrated and disillusioned. It became appa

15 days ago

HeadpinNovice Member

asked in General discussion

v12 Absolute

We have had the machine 15 months and recently it cuts out, usually twice, when first switched on. After that it seems fine. It is not a blockage or filter, which has been cleaned. Possibly switch issue? Any thoughts?

17 days ago

ClaireEmmaRookie Member

asked in General discussion

Cordless V8 animal connection problem - No power to tools - Ideas?

Hi! We have a v8 animal extra and for some reason the bin body won't work when connected to any motorised head. Other heads work fine on and off the stem, whereas neither of our motorised heads work at all on/off the stem. We thought the issue was with the main head but we just bought a new one from Dyson and that still doesn't work. Have brushed the connectors and blown out with a compressed air duster but nada. Any ideas please?! (Moderation Edit - Converted to Question)

17 days ago

04lssNew Member

asked in General discussion

outsize motorbar rattles on carpet

Hi all, I just brought home an outsize (not the gen5) it cleans well and I’m enjoying it however, the motor bar rattles when I’m using it on carpet. What I’ve determined is that the carpet is pushing the front of the head (where the gates are) into the brush roll. I tested this by lifting off the carpet and pushing lightly on that area and the noise can be heard. Predictably the noise worsens when the gates are lowered and there is more resistance. It does not make the noise on bare floor. is this normal? I’d hope not considering cost of the machine.

17 days ago

NuggiNew Member

asked in General discussion

problem with a brand new Dyson V15 detect.

I have just bought a new Dyson V15 Detect. Put the charger in it and it don’t do anything. Nothing in the display and it can’t turn on. have tried different electric socket in the house. Am I doing something wrong? Best regards Laila

17 days ago

jiwonstrNew Member

asked in General discussion

Dyson V10 Cyclone Not Working -- weird boink noise

HelloMy Dyson V10 Cyclone Motorhead has been working smoothly for last few years until yesterday. I cleaned my carpet and it had clogged debris, so I cleaned the tubes and areas where it gets clogged. And all of sudden, it makes this kind of noise and not working. I couldn’t find out what this noise is for. It’s certainly not for the filter as filter light is not on. Does anyone have any advice on what the error could be and how to fix? Thank you!

17 days ago

toxocRookie Member

asked in General discussion

3rd failed return

I have arranged a return now 3 times. All have failed. Customer service is totally disjointed and not fir for purpose. The 3rd courier actually arrived and refused to take it without box. Dyson has promised to provide a box this time. What is happening? This is now the 4th time I have contacted customer services, and I think we are at the end of our relationship with Dyson.

17 days ago

js_radfordRookie Member

asked in Using your cordless vacuum

vacuum attachments - adding magnets

Add tiny magnets to attachments and then store your attachments anywhere you have a thin sheet of metal on a wall. No need for any plastic attachment holder. Half inch round disc magnets work great and look elegant (if you see them at all). Amazon charges $10.88 for 20. Screws are extra (need tiny 1/2” long wood screws). Attach about 1.5” down from connecting end of attachment so does not interfere with connecting with vacuum. Then get any thin sheet metal (hardware store perforated steel sheets work great … maybe 1/8” thick plates used for construction).

17 days ago

AndykayyRookie Member

asked in General discussion

Gen5 Outsize wheels - snapped off

I’m wondering if other users have experienced issues with the GEN five outsize wheels breaking off. Both of my machines (One for Home, and one in my small office have experienced both wheels snapping off, and both machines are only two months old.Apparently, Dyson is out of motorhead to replace the faulty parts.

18 days ago

JackDyson Community Manager

published in General discussion

Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces:https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.htmlHave you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

4296

18 days ago

BeccNovice Member

asked in General discussion

is there another not dyson product floor dok for the gen 5 ?

They have been out of stock for months in Australia so I’m willing to look at another version.

18 days ago

Josie PNew Member

asked in General discussion

any resultion to V8 cordless serial number not being recognised?

Hi EveryoneI’ve had a V8 animal cordless for ages and have loved it. Unfortunately it’s getting older and I needed to get a new main body and battery which was still cheaper than buying a completely new one. Along with a lot of you I couldn’t find the parts number as the serial number on my old Dyson wouldn't work on the website. When I spoke to customer services they said it wasn’t a valid serial number so they couldn’t help! Today I’ve received the replacement body part, purchased directly from Dyson, and guess what? The serial number is in the same format as the old one and again isn’t recognised on the website. Essentially I’m wondering if anyone has been able to resolve this as I’d like to register it. Any help or info gratefully received. TIA.

19 days ago

Yelnats47Rookie Member

asked in General discussion

V10 Animal filter - Blockage/usage issues

Recently the symbol showing filter clogged comes on after every use! Enquired at the shop that services it to be told that this machine is not meant to be used on a daily basis, rather on those days when a plug in model is not used and the pickup is light. In other words it sounds like a Ewbank that my mother used but with a motor! Apparently the machine does not like fine dust and therefore clogs easily. I was astounded to learn this information given the price. Has anyone else been advised not to use it daily? I certainly don’t remember such advice when we we bought it…

21 days ago

jack.bNew Member

asked in Maintaining your cordless vacuum

V15 main body coming apart when emptying

When I empty the main compartment of my V15 detect plus the entire cartridge comes apart from the machine. On the app there is a video on how to replace the main body, but I cannot emptying the vacuum without it disassembling itself which is very messy. How can this be fixed? It seems like whatever part is supposed to stop it coming off unless the red button with the 1 on it is pressed isn’t working.

22 days ago

RandiRookie Member

posted in General discussion

Dyson V12 Detect Slim Cordless Vacuum

Purchased 1.5 years ago. Still under warranty. Use for maybe 20 minutes per week, usually on medium or Eco mode, NEVER boost. VERY LIGHT USAGE. It is now faulty; turns on, then dies. Turns on, then dies. Charges fine, screen/lights work fine. Problem seems to be with the motor. Customer service is APPALLING, speaking poor English, and one has to repeatedly type in and tell them the serial number. I was told I would hear back from them, and five days later, I contacted them again after NOT HEARING FROM THEM. Every one of them repeats the same response seen all over this site:“All machine variants will have a MAX mode run time of 6 minutes.Using no motorised heads, the machine will have a run time of 20 minutes.Using the motorised heads the machine will run between 14 - 17 minutes subject to machine variant.”There, I wrote it so they don’t have to repeat it. Same reponse via phone, chat, and app. They all want my personal phone number, which I refused to give. They agree I need a new re

23 days ago

HshawNew Member

posted in General discussion

Page 2 / 33

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.