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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

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Adam BalcerekNew Member

asked in General discussion

Dyson V11 main unit replacement and customer service quality

Few months ago I contacted Dyson customer service in order to resolve the issue with our Dyson V11.The problem was the main engine unit started to malfunction: on the low green and blue settings it stopped working all together and was only working and be operational on the max red settings. Custome service recomended me on the call I have to order an replacement part which I paid for and within few days was delivered to my house. Since though the the main engine part was still functioning on the max settings we have kept using it to use all life left possible from the unit and having replacement part already I thought it would be easy when the main unit finally dies I can just swap it for new. To my supprised when this just happened before Easter three months later the part Dyson customer service sent me is different then the part I orginally have on my V11. This is massively disappointing that during the call person taking this order could not establish properly what exact part is req

24 days ago

wj3b47New Member

asked in Maintaining your cordless vacuum

v8 (?) four flashing red lights, then one flashing blue one

Context:The vacuum I’m using is not sucking.I’m half sure it’s a v8 Animal.Pushing its trigger shows 4 flashing red, then 1 blue light. I learnt 4 flashing red lights indicate that it’s a battery issue, but the blue light threw me off. Being a US model, the first three characters of the vacuum’s serial number won’t show up in the Singaporean Dyson website.I see that there are Batteries D and E for this vacuum and that the E one is suitable.Questions:Is it a v8 Animal? Is it a battery issue, or something else? If it is a battery issue, is the Dyson V8 Battery E compatible with this Dyson vacuum? Otherwise, how do I resolve the vacuum not sucking?

25 days ago

SallyJaneNew Member

asked in General discussion

Charging Dock for V8

I have bought a used Dyson V8. The charging dock didn't have screws with so can anybody advise me what size screws I need please?

28 days ago

ittaitalNew Member

asked in Maintaining your cordless vacuum

Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order? (Edited by moderator – Tags amended)

28 days ago

NoOneReallyRookie Member

asked in General discussion

Best cordless vacuum cleaner for low and high cleaning for someone with a bad back?

I am looking for the lightest, efficient cordless vacuum cleaner in the Dyson range.I live in a static caravan, largely carpeted (very short pile), but with several laminated hard sections (eg, kitchen/dining area). There are also many curtained windows, and high places (eg, cupboard tops and lights) that act as dust magnets. Oh, and not forgetting furniture (eg, settee and beds) and my car. I envisage using the VC both with a wand and without in about equal measures. Hair isn’t much of an issue, as I’m not owned by a dog or a cat, and I haven’t got too much left to lose on my own head. I also have a bad back and weight (or lack thereof) is *very* important to me. However, I’m willing to trade weight against efficiency and reachability (eg, to vacuum a mattress or cupboard top). And I’d rather keep wand/tool changes to a minimum (eg, when transitioning from carpet to hard floor). One question I have is “What parts of a cordless vacuum cleaner are included in its “weight” specification

29 days ago

SJIRookie Member

asked in General discussion

Battery Life

HiBarely two months ago I bought a new battery for my hand held vacuum. The original one had lasted years and I assumed the replacement battery would also The new battery now only runs for a few minutes before needing to be recharged. When I contacted the helpline I was basically told, Tough, we don’t guarantee batteries and you’ll have to pay another £65 for a new one Not those actual words of course but the same message Really angry that Dyson thinks this is acceptable. I am on a fixed income and don’t have a spare £65 lying around!! Especially as there is no guarantee that another battery will behave in the same way Anyone else had this problem? Did you get it resolved?thanks

30 days ago

PrimroseNovice Member

asked in General discussion

Dyson V12 - purchased Nov 2023

Not used very much at all and now for first time yesterday I cannot recharge it. Usually I have finished short hoovering session and then put straight back on charger and blue light flashing.Yesterday - hoovering stairs and I knew I was running out. It stopped and I put it on charge - No blue light and that’s it ‘nothing’.I have taken it off the plug I use and put into another - nothing.Any thoughts welcome. Thank you

30 days ago

David273New Member

asked in General discussion

v15 - head not spinning

Tried three different heads that came with the unit and none are spinning. one of these heads has only been used three times- so it points to an issue elsewhere (not a dirty bunged up head). suction seems good- just the heads are not spinning. any ideas where I should be checking please?

30 days ago

Frustrated FredRookie Member

asked in General discussion

return process

I returned my Dyson Gen5 on December 1st 2023 and I still have not received my refund. It’s now March 21, 2024.7-10 days is what they promised on the day they confirmed they received my return. WTF is up with that? How do they get to keep $1200 of my money without paying me interest on it?

1 month ago

EacimisNew Member

posted in General discussion

About Dyson Turkey Customer Service Issues

Hello, we are reaching you from Turkey. We purchased your Dyson v15 Detect Absolute vacuum cleaner model 1 year ago. We opened a service ticket on ..... due to the battery getting weak. We delivered our vacuum cleaner to the Dyson authorized service in Ankara. We received an information e-mail stating that the main body and battery were replaced. When we checked our vacuum cleaner at home, we saw that the scratches on the outer body that were present when we first gave it to the service were still present on the main body. However, in our repair document it was written that the main body was changed. The fact that these scratches were still on our vacuum cleaner showed that our main body had not changed, but was presented as if it had been changed by the service. However, when we opened the first service record, we saw that our filter, which we had given as clean, was given to us in a worn and dirty state, as if it had been used for 1 month. In our first video call with Dyson, your cus

1 month ago

JLGNovice Member

asked in General discussion

Is there a low-reach adaptor tool for the Gen5detect?

I've bought the low reach tool with the ID: 971435-01 but it does not fit the Gen5detect and I know other people have had the same problem. In Nov 2023, Dyson were offering the Gen5detect in two colourways, identical except one version offered the low-reach adaptor tool as standard. Since it’s highly unlikely that they offered a tool that wouldn’t fit the gen 5 detect, can anyone give me the correct part number for the low reach adaptor tool? Thanks

1 month ago

biba8169New Member

asked in General discussion

posting a review for gen5detect

Hi all, doesn’t anyone know how do I post a review of my recently purchase Gen5detect on Dyson site? I received an invite to review but the link isn’t working at all. I am allowed to read while there’s no option to post a review even when I scrolled to the bottom end of the page.

1 month ago

hooverproblemsNew Member

asked in General discussion

Dyson V 7 Total Clean runs only 2 minutes

HiI bought a used as new condition Dyson V7 Total Clean and after charging it up the first time almost cleaned the whole house with it. However, since then the charge lasts about 2 mins and it’s proved useless! What do I need to do to get it working? The blue light comes on and I charge it overnight so it’s fully charged but won’t clean beyond a few seconds. Really frustrated, Any ideas appreciated, thank you.

1 month ago

kapster39Novice Member

asked in General discussion

V8 Origin vacuum

I received this vacuum last October and from day one the wand just flops around in the body of the vacuum when I attach it. I’m debating whether I should get back to Dyson about it. Is this a common problem with these vacuums?

1 month ago

oceansprayNew Member

asked in General discussion

Does the Dyson V12 Detect Slim Fluffy Optic soft roller head have one light or two?

I was expecting 2 lights on my fluffy optic head attachment of my V12 detect slim absolute, having read somewhere or other that there used to be only one but now there are two.Having used my new cleaner a couple of times I thought one light had gone off as it did not seem so strong , but now I am wondering if there is only one light anyway ?(Moderation edit - title updated)

1 month ago

Ellison87New Member

asked in General discussion

Dyson V7 not picking up

Our 4 year old v7 has stopped picking up on a full charge. I have done quite a lot of research and cleaned the filter (approx 3 months old) and given the head and all areas a thorough clean. The hoses, wand etc are all clean and obstruction free and the vac appears to be pulling good suction when you put your hand over it. It has pulsated in the past but we have always cleaned it and it is not pulsing currently. Battery was replaced about 6 mths ago and works fine. There was only a 2 year warranty on it so we are out of warranty and out of ideas. Any recommendations or advice very welcome?

1 month ago

RJNRookie Member

asked in General discussion

dyson v6 vacuum blowing excessive air from rear filter

My Dyson v6 cordless vacuum seems to be blowing excess air from the rear filter area above the handle. Is there a common reason for this, I have cleaned the machine and done all the usual checks.

1 month ago

c18p9Rookie Member

asked in General discussion

Purchasing Vacuum without attachments

Our V7 sadly gave up on us after so many years. It won’t charge anymore and instead of looking to replace the battery we’re thinking of upgrading the machine. Is it possible to purchase the V10 vacuum without the attachments? Can we still use the crevice and combinations tools, motorbars from the V7? If the tools are compatible, is there such an option (thinking sustainable / less waste)? Located in Switzerland Thanks for your advice

1 month ago

Middy2000New Member

asked in General discussion

V10 Motorised Brush Head Bar

Hi, I have a V10 motorised brush head with the black bristles badly worn on the roller. I'm trying to source a replacement but can't find one. Mine is 3 prong but 45mm wide whereas every spare part source says the part is 50mm. I've tried without success so far.The brush head goes under the number 248485 Anybody help?

1 month ago

CaseyxballardNew Member

asked in General discussion

anyone else had ant issues getting help from escalation?

I had a Dyson v8 vacuum delivered to my by UPS and the package was stolen from my porch before I could get home from work and get it. No one at Dyson has been able to help me whatsoever. Every time I call to check on the outcome it feels like I’m starting this whole process over again. UPS has been no help either, they’ve told me to contact the sender. I keep being told by Dyson, the sender, that someone from escalation will contact me in 24-72 hrs by phone or email and I haven’t heard a thing back yet. This has been going on since Feb. 27 2024!

1 month ago

rp37New Member

asked in General discussion

My Dyson V10 is pulsing and has a blockage light despite fully cleaning and replacing filter

I’ve fully cleaned my vacuum, removed all dust that may be causing a blockage and even replaced the filter but I’m still getting a blockage light warning and the pulsing. I can’t figure out what could be the issue and haven’t found any other topics on here that mention the exact same thing?!

1 month ago

nockelNew Member

asked in General discussion

Gen5 detect problems with carpet

We got our Gen5 detect today. It works fine until we reached our pile carpet in our living room. The motorbar stops working immediately. We set to eco Mode and tried the red switch on the motorbar without any effort. We tried our second cleaner the v12 which we got today too. With eco Mode it runs fine on the carpet. We like the gen5 more, but the carpet is 90% of our living room. Is it possible to get it running?

1 month ago

toxocRookie Member

asked in General discussion

Carbon Fibre Brush Safety

I’m very disappointed that I have had to send back by V15 vacuum product because of the carbon fibre brushes. There are growing concerns over the safety of carbon fibre, which has a high bio persistence in the body. Its one thing to have a carbon fibre shell in the car, another to be mechanically abrading these fibres against the floor in rotating cylinder which could release particles during wear and tear. Not only to then aerosolise these particulates. Rather defeats the point of a £850 HEPA vacuum cleaner.The safety sheet provided does mention irritation and washing hands after coming in contact. But this does not go far enough. Carbon Fibre is a suspected carcinogen with a growing risk profile. Being bound into a product is one thing, but being impacted opens up potential new risks.Fundamentally I’m disappointed to see this material used in this way and that having spent 10’s of thousands of pounds on Dyson products over the years, it wasn’t even advertised clearly that the product

1 month ago

PkluongNew Member

asked in Using your cordless vacuum

v15 stuck on carpet

So I went to Costco today to buy the v15 total clean extra for $550!Got home excited to use it on my carpet but then was bummed that the head would stop spinning because the vacuum made too much suction with my carpet. I’m using the motorbar head with the red gate thing totally open on my medium pile carpet. Has anyone else had this problem? What did they do? Is there another head I should use?

1 month ago

Susie123New Member

asked in General discussion

chargers

I have 4 dyson handhelds I have changed the batteries so no longer hve my serial numbers so cannot tell what models they are and which charger should go with which product

1 month ago

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