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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

797 Posts

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sandyNovice Member
posted in Maintaining your cordless vacuum

Cleaning of tiny wheels from V15 - Any suggestions?

On my V15, the little wheels underneath the rollerhead gather hair that gets wrapped up. This results in the wheels being unable to move which messes up the steering and scuffs my wooden floor.To clean, I have to slice the hair around the little wheels and pull it out little by little. This is way too time consuming since this has to be done after every few uses.  I feel like the roller head needs a different wheel design.  Either that or create a way for the wheels to pop out for easier cleaning. I can't be the only user who sees this as a major problem. Any suggestions, shall I unscrew that part to get this cleaned? It dseems odd that this was not thought-through?

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3 months ago
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kennethmeldrumNew Member
asked in Using your cordless vacuum

V11 Cordless vacuum stop working - Suggestions?

my v11 is approx 3 years old and has suddenly stopped working. There is no display on the LCD screen and nothing happens when I press the trigger for 10 seconds. I purchased a new battery (following the suggestion on the Dyson troubleshooting section on the website) but the machine still isn’t working.  any suggestions ? I’ve already spent £85 on the new battery which seems to have been a waste of money.  I’ve checked the machine and there are no blockages. 

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3 months ago
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RobbiePNew Member
asked in General discussion

Will the fluffy optic head for the Gen5detect work with the V15 submarine?

Hi I’d like to buy the fluffy optic head for my V15 submarine but on the Australian site the fluffy optic head accessory is only compatible with the Gen5detect. Does anyone know if it is in fact compatible with my vacuum.? If not… does anyone know the part number and availability anywhere of one that is. Hoping for the newer version without the switch. cheers  

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3 months ago
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WillT8683Rookie Member
asked in General discussion

Dyson V10 cutting off

This is my second Dyson V10 in just 4 months. I had the same problem with both. Runs like normal then power cuts off after a few seconds. Filters are clean and there is no clogs. I was thinking I just had a faulty vacuum the first time around only to have the exact same problem again. I’ve seen countless post of people having this issue. Replace batteries and bodies only to have it happen again. I really like this vacuum because it does a great job when it runs. Is there a real fix before I just return this for another brand?

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3 months ago
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ReynaldoRookie Member
posted in Using your cordless vacuum

Cordless V10 - Alternative Long Life Battery. Any recommendations?

I am wondering if anyone has found a manufacturer of a long life battery for a V10?The 9 minutes on Max is very frustrating. (Moderation Edit - Tags Added)

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3 months ago
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WayneNew Member
asked in General discussion

v12 Slim powerhead not working

Hi All, I have a v12 slim detect and the powered is not working. I have done all the troubleshooting that dyson suggested. Seems to be no power going to it.

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3 months ago
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HakeemNovice Member
asked in General discussion

Buying a Hair Screw Tool for V12 Slim

I want to buy the hair screw tool for my V12 slim - coming off a V8, I know the accessories for that won’t fit the V12, but I don’t know if there’s a specific model for the V12 I have to buy. I had a look in Currys and tried fitting the display Screw tool on a V12 and it didn’t fit, but the Dyson website has it as one of the available tools.Is there a specific part number or model I need?Thanks

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3 months ago
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ericplwNovice Member
asked in Maintaining your cordless vacuum

Dyson V10 (SV12) Cyclone (Red) Vacuum Cleaner Motor

Hi,I am looking for Spare Parts Motor Assembly of Dyson V10 (SV12) Cyclone (Red) Vacuum Cleaner. However, I can’t find it under Dyson V10 (SV12). Can I use the one under Dyson Cyclone V10 Absolute + vacuum instead?Big Body Service AssyPart No. 969875-02https://www.dyson.co.uk/support/journey/spare-details.969875-02.260041-01 Thanks,Eric 

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3 months ago
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Stephen1964Novice Member
asked in General discussion

Dyson V8 won’t charge.

Dyson V8 won’t charge or work. Have replaced both battery and now the motor as advised by Dyson customer support. Machine still not working.  Before I spend more money on this, is there a place I can take it and try a different charger?Don’t want to a new charger and it still doesn’t work!

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3 months ago
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Frin russellNew Member
asked in Maintaining your cordless vacuum

blocked airways

I have only had my slim detect short while, keep it immaculate clean regularly but keep getting airways blocked message, driving me mad.

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3 months ago
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jakethedrummer123New Member
asked in Maintaining your cordless vacuum

Dyson Stick V8 Won't Hold Charge

Hi,My partner and I have a (relatively) old Dyson Stick V8 whose battery seems to last all of a number of minutes before the machine seems to cut out and will not operate in either suction modes.We have ensured all the parts are clean and that the unit has been on charge for a good period of time (hours), and the blue charging light has been flashing (indicating that it is charging). Though aftter a couple of minutes of use, the machine simply runs out of power.Please can you advise if this is something Dyson would be able to repair, or if a replacement battery can be ordered and fitted by ourselves?Thanks,Jake

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3 months ago
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chenyansunRookie Member
asked in Using your cordless vacuum

Disappointing Experience with Dyson V15 Purchases

l. I am writing to express my deep disappointment and frustration regarding a recent experience with two Dyson V15 vacuum cleaners that I purchased as Christmas gifts. Recently, I purchased two Dyson V15 vacuum cleaners, and they were hand-carried to China by a family member. Upon arrival in China, we discovered that both batteries in the vacuum cleaners are faulty. This has not only left us disheartened but has also put a damper on what was meant to be a joyous holiday celebration. Understandably, I reached out to Dyson China for assistance in resolving this issue. Unfortunately, the response from Dyson China has been far from satisfactory. I was informed that the warranty for these products is not global, meaning that items purchased outside of China are not covered by the guarantee. This has left me in a difficult situation as I am unable to ship the faulty batteries back due to lithium battery restrictions. I must express my disappointment with this policy, as it implies that Dyson

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3 months ago
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BadTroutNew Member
posted in General discussion

Worst Refund experience ever

Dyson has the WORST return policy in the world.. I am surprised this company can remain in business.   First I accidently ordered Two $1100 vacuums by mistake, a duplicate order.  I imemdiately contacted customer service, where they said its too late to stop the order.  I was like, I did it 30 seconds ago, they said just return the second one when you get it, its easier.  Unreal, they were willling to pay shipping TWICE on a product that was acidently ordered.I promptly sent the item back for return, 20 days ater they received it, still no refund!!!I call customer service, where the person was very friendly, and they say, thanks for your call, we will put in a request to release the funds back to you. WHAT??? I have to call to have you send me my money back.. this is just ridiculous…Dyson should be ashemed of themselves.. Its almost like they keep our money to boost their sale snumbers and metrics.. unreal…  I will be finding another vacuum provider…. With service like this, they will

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3 months ago
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Ugh65Novice Member
asked in Using your cordless vacuum

Cordless Gen5 Detect - Wall dock/dok removal help

There seems to be no way to remove this particular wall mount as once it is locked in position there is no way to remove it.Please don't give me ludicrous  answers like chat did. The staff at Sydney did not have a clue about this. I have owned machines all the way since v6 and all wall mounts were movable the Gen 5 not unless there is a special tool to get behind and move the lugs as you try to lift it which I doubt. No this one has been designed without removal and repositioning in mind.  (Moderation Edit - Tags Added/Category Updated)

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3 months ago
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tinbilly999Novice Member
posted in General discussion

Cordless vacuum backpack conversion harness for easier dusting

Hi, Attaching (by way of strapping or clipping) my new Gen5 Detect potentially into a backpack harness, coupled with say a detail cleaning kit (extension hose and soft dusting brush) ….. I want to use this for potentially dusting anywhere and everywhere around the house. This would be a lot easier holding just a hose end with a free hand to hold and move small articles out of way as well as potentially dusting said articles. Anybody else had thoughts along these lines or come up with a solution?Would the extension hose (listed as 0.61cm in length) be long enough for such a purpose?I think expanding or improving the functionality of these quality cordless vacuum cleaners into household dusters is potentially a huge market … I know I want to find a way to use mine for this domestic purpose to simplify house cleaning.

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3 months ago
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AlindatoRookie Member
asked in General discussion

Anyone have this issue, stress fracture on the handle?

Although is out of warranty this is an expensive machine to be cracking in this way.  Anyone else experiencing this?  Thank you, mary

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3 months ago
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IBeNew Member
asked in General discussion

Dyson Gen5 actual running time

Hello everyone,  I just purchased a dyson gen5 detect and the screen displays 13:48 minutes running time under boost mode 57 minutes under ECO ,  and 36 minutes under Auto, while the advertising saying up to 70 minutes. Can someone help me understand ? Do I  need to return it? Thanks. 

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3 months ago
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Barry01New Member
asked in General discussion

V12 Detect - Filter keeps blocking

We have a V12 detect. At first it ran fine, then the machine said to wash the filter. We did this and all was well, but before too long it needed washing again. We now have two filters, both Dyson,  but we barely vacuum the house before it needs washing again. It is getting ridiculous.We are doing nothing different and the house never gets that dusty. Why does the interval between cleaning the filter get shorter and shorter

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3 months ago
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EmmaimmelNew Member
asked in General discussion

i am missing this piece. anybody know if i can get a new one. vacumm will not wokr unless i have this part.

 

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3 months ago
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harinnhizhadiNew Member
asked in Maintaining your cordless vacuum

v11 absolut pulsing and blockage - Feedback

I have had multiple problems with the vacuum - it says there is blockage and clearly there was none. Then it suddenly okay again. Now the pulsing problem is making my dyson v11 not usable at all. I suspect this is due to the filter again and i tried buying them from dyson and it was not in stock! Hence I bought one from shopee malaysia but the problem (pulsing) is still the occurring.I went to the service center and told my stories. To my surprise, the dyson people at the counter told me that I am cleaning the filter wrong, even though I am following the manual, he said the guidance in the manual is actually wrong. He also said the motor is damaged because I am using a fake filter, which I am not even used yet!My dyson is out of warranty on 2021, hence they quote me a repair cost of RM700 for the main body and RM75 for labor cost. This is clearly outrageous how can a product so expensive then broken down due to its own issue (i have read that the pulsing problem is common worldwide), t

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Jack
Dyson Community Manager
3 months ago
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FrostyFlakesRookie Member
asked in General discussion

Received Vacuum With Missing Part

I recently purchased the Dyson v15 Detect through Walmart, only to discover upon receipt that it was shipped and sold by Dyson through Walmart.Regrettably, the package arrived with a crucial component missing – the battery. Despite raising this concern with Walmart, they directed me to contact Dyson, as they are the designated seller and shipper.My attempts to initiate a return were thwarted by the Walmart reps because of the missing part, and the product itself seemed to exhibit signs of prior use, evident in the dustiness within the dust bin. I am now faced with a dilemma: I am eager to resolve this matter by either returning the product or obtaining the missing battery. At this juncture, my primary concern is prompt resolution.However, my endeavors to reach Dyson’s customer support have proven futile. Phone calls are met with extended wait times, and attempts to engage through social media channels have gone unanswered. Furthermore, emails directed to Dyson’s customer support have n

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4 months ago
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paulrh1999Rookie Member
asked in General discussion

Dyson In-car Charger

I purchased an original Dyson in-car charger for my V11 Absolute vacuum cleaner however it was not compatible (both the plug size and output voltage were incorrect).  This was despite the Dyson website indicating the V11 Absolute was compatible.The Dyson website does not specify the model number of the one and only in-car charger that appears on the UK website nor its output voltage.Does Dyson make an in-car charger with output 30.45 volts DC?Thanks.

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4 months ago
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NesspackNew Member
posted in General discussion

Annoyed new V15 owner

I purchased this unit directly from Dyson a few months back and after working away, I have just returned home and started using it. What a nightmare! The laser head stopped working after a quick hard floor vacuum (it s quick because the only way I could get the machine to collect particles was to run it on boost - the battery died after 20 mins).The anti tangle carpet brush does not rotate so I have tennis elbow from pushing it along my low pile carpet.Then I attempted to disconnect the wand from the barrel to empty it.... Either I am losing my mind or something is very wrong with the detaching system. I had to lay the thing down and use both hands to lever it off.I have it another go the next day and was equally annoyed with my $1000 purchase. It just does not pick up minor particles without being on boost which means I can only vacuum one room at a time between charges. Even then the smallest piece of paper on a carpet takes three passes to pick it up on full power. That's crazy!!!I

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4 months ago
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rysiuRookie Member
asked in Maintaining your cordless vacuum

V-Ball mount problem

Hi! I’ve got Dyson V11 SV17 vacuum cleaner (W7F-EU-RBK2676A).My V-Ball plastic “bearing” broke (in motorhead), so I decided to order new V-Balls from polish official Dyson Service.To my surprise I got new V-Balls with ball bearing, not plastic “bearings” (I don’t know how it’s called in english - plained bearing?). I made a photo and put in this post. This V-Balls got the same part number as old one (969332-01), but they differ in bearing and a little in size.Service told me that this V-Balls are exchangable, and Dyson no longer produces my “plained bearing” V-Balls.But I can’t mount this new whells to my motorhead. The screw is to short and new wheel doesn’t fit on mounting pin in the motorhead.Do You have any tip how to properly fit new V-Balls? Thank You!   

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4 months ago
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SimmoRookie Member
asked in General discussion

V15 new battery long charge time?

Our Dyson v15 appeared to have a battery issue (would not charge at all), so contacted Dyson and they arranged a repair.Received it back yesterday. Plus had an email that stated :Engineer notes: Problem: Pick up issues Cause: Battery damaged Action: Parts replaced and tested **Please fully charge before use**I put it on to charge yesterday afternoon. It has now been well over 24hrs and the battery charge percentage indicator has only got to 75%Is this normal?Seems a very long time!It is going up, which I guess is a good thing - but I fear this is an indication something is still amis... 

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4 months ago
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