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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

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CleaningLady21New Member

asked in General discussion

Pulsating vacuum v7 and no response from customer service

I have completed all of the troubleshooting steps to my v7 vacuum pulsating, and have been trying to get a hold of customer support via chat and phone and have not been connected to anyone via chat in over an hour, and the phone line is useless because it only gives me the option to send me a text with troubleshooting tips which I have already done then drops the call. This is a very expensive vacuum to be buying additional/replacement parts for it is not necessary which is why I am looking to speak to someone. This is ridiculous!

1 day ago

R AllardiceNew Member

asked in Maintaining your cordless vacuum

Gen5 Floor Dok

Why is the Gen5 Floor Dok out of stock? Ordered one a couple of months ago, Dyson accepted order and then informed me that there were none in stock!Is Brexit causing this? 🤯

1 day ago

GluNew Member

asked in Using your cordless vacuum

Dyson Gen5 to pick drill dust - Durability

Initial Impressions:After purchasing the Gen5 Detect, which is my first Dyson by the way, I was very pleased with how well it works from my initial tests. But, it gives me a sense that it's fragile, especially after a family relative told me that it can easily break with very fine particles. One example they gave was drill dust.Usage Context:I need to drill holes in walls 1-3 times a year, not for a full renovation, but for tasks like mounting the Dyson dock or hanging a couple of pictures or shelves. Additionally, I plan to use it occasionally for cleaning the interior of my car.Concerns and Questions:Is it okay to vacuum up the dust while drilling? Are there specific things that this vacuum can't handle? I don’t expect it to manage large chunks of rocks, glass, or liquids, but I would like it to perform similarly to the cheap corded vacuum I had before.

1 day ago

sjelinskiNovice Member

asked in General discussion

"New" Dyson V15?

I just bought a Dyson V15 today, April 21, from Costco. I came home and unboxed everything. Everything seemed new but when I plugged it in and turned it on to make sure it worked, the particle counter already showed quite high numbers. How is it new then? I feel scammed!

9 hours ago

Reesy123New Member

asked in General discussion

SV12 cordless vacuum dead, battery shows 3 solid blue lights

Hi folks, our own Dyson vac is behaving but my mother-in-law’s V10 / SV12 has died. No sound at all from it but the battery shows 3 blue lights when the trigger is pulled. Trigger feels normal. I’m not scared of disassembling it. Any suggestions as to what the fault might be, or how to diagnose it further? Cheers.

2 days ago

Di GleNew Member

asked in General discussion

Dyson V11 Animal Cordless Vacuum Cleaner power button doesn't work

I've had my Dyson for 3.5 years now and the power button stopped working. The trigger is not responsive. I checked with Dyson repair services and to fix the trigger they ask for $130. Dyson itself is so expensive (I bought mine for $500), they use defective parts and to top that to repair it is an additional $130... I know there are so many videos how to fix that but any tips and tricks would be great.

4 days ago

JPappasRookie Member

asked in General discussion

Gen5Detect Cyclone Gasket Falling Out

This red gasket on my Gen5 Detect, which is a few months old is just falling out of the engine. Is this repairable because air can be felt leaking out the gasket loose like this.

4 days ago

ErynNew Member

asked in General discussion

Dyson V15 Vacum time fluctuates

My Dyson v15 vacome time fluctuates. Whne i turn it on after full charge, it says 45 min, then only using it on medium mode for 5 mins, its say 30-ish mins and then after a min, it says 33 mins. Is there something wrong with th epower?

4 days ago

ErgunszrNew Member

posted in General discussion

v10 animal no power

The vacuum cleaner was cutting out. We still tried to use it and caused damage.When we push the trigger button, only lights go on, no sound etc.Both website troubleshooting and call center agent recommended to replace main body and cyclone. (£105)I thought the problem might be about electronic part only (main body) and bought just that piece. (£49)it works now! Saved £56! Dyson should update the troubleshooting page or people should try replacing main body first before trying to replace whole cyclone and main body.

7 days ago

jdelgado73New Member

posted in General discussion

Faulty battery/charger

I just bought a new Dyson V15 Detect and I check it when it arrived, and it worked fine. Put back everything on the box. Few days later, when I was going to put it to charge, found that it stopped working. I am an electronics tech and it verified that charger was working correctly and verified the battery terminals. All good. Follow all Dyson instructions about resetting the system and nothing. Finished sending it back for a full refund. I will think again if I am going to buy again from Dyson.

7 days ago

KgtalbersRookie Member

asked in General discussion

V8 Absolute power button problem

When I am holding down on the power button of my V8 absolute and vacuuming it will cut off then on. It acts as though the power button has a short in it or not making contact with the area in the button that makes it run. On the Absolute you have to hold down the power button with your finger for it to run.

5 days ago

KMAYNE84New Member

asked in General discussion

V11 Animal saying airway blocked

I have a Dyson V11 animal cordless and it says that the airway is blocked even though it isnt. I have cleaned the machine, checked for blockages and changed the filter. What else can i try?

6 days ago

ProductThatFrustratesMeNew Member

asked in General discussion

Product and Service disaster

I live in Cyprus and bought a Dyson V8 in the summer of 2022. One week after my purchase, it broke. I took it to my local provider and they fixed it within two weeks under the warranty. However, a year and a half later, it broke again. This time, the battery lasted only 30 seconds on high mode. The service technicians tried to convince me that it was normal, but it clearly wasn't. They agreed to "research" the issue, and later confirmed that there were indeed issues with the battery that needed replacement. That was one and a half months ago. I attached a photo as proof. Since then, I have received no calls from them. Yesterday, I called, and they promised to return my call but didn't. Today, I called again only to hear that they still don’t have the battery. It’s been a month and a half. Now, my only option is to share this story here and hope that Dyson will take notice. Wil you Dyson?

7 days ago

keriahNew Member

asked in General discussion

Matching parts for my vac. - Dyson Cyclone V10 Absolute (Copper)

I have the accessories (& wall mount) for a “Dyson Cyclone V10 Absolute (Copper)”. I know this is the model because it also had the manual, with the sticker giving the Serial Number, and when I registered it this was the model that was identified.However, when we got all these parts, the main body and charger were missing. Now I’m on a hunt to replace these. I’m finding various body units that appear similar but different labels are used with them. Some say “V10 Animal” - others say “V10 (Model SV12)”.Will any of the “large canister” bodies that are identified as “V10” work with my parts??

8 days ago

Butla360New Member

asked in General discussion

filter not sealed after replacing a trigger

Hi, i have a problem with my dyson v10. After replacing a trigger because it cracked, vacuum stopped working and shows filter not sealed on screen. I tried everything and it still doesn’t work any ideas?

6 days ago

JutjlanNew Member

asked in General discussion

help with dyson customer service

My v15 broke and I contacted customer support 4th april where they scheduled a exchange which has never happened tried speaking to the operators they say they will escalate and never get a return call does any one have a way I can contact higher ups please

9 days ago

HoneybeeNew Member

asked in Maintaining your cordless vacuum

Losing power - blue light solid on charging

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.?

8 days ago

Duncan ErskineNew Member

asked in General discussion

model description number

Have recently bought a new dyson .curry's said it was a model v10. However on the motor body it says it is a sv27 ?

8 days ago

vayalamNew Member

asked in General discussion

Collection failure

Reported a problem with my Dyson Motörhead for which they collected a repair fee and arranged a collection- no time specified- it was ‘all day’. Nobody turned up on the specified day and when I called they said the courier would ‘try again’. There is no video footage of anyone trying in the first place. Collection rearranged for the next day nd same thing happens. Dyson now say they have escalated it and I will get a call urgently- absolutely no surprise that no call happens.I guess the only options now are to write off the money as a bad experience or take them to court. End of the day my experience with Dyson has been ‘good tech’ , ‘poor reliability and failure prone’ and absolutely the WORST customer service experience ever.

11 days ago

Nemo2000Novice Member

asked in General discussion

V8 Main Body

I need a new Main Body for a V8 SV10. A web search on the Dyson spares pages yields only Part No 967812-01, but with the caveat that it is ONLY for serial Nos starting YM8. The Serial No on my machine start RA5. So what Part No do I need please? Tried the online chat, but got nowhere :-(

11 days ago

Thommo14New Member

asked in General discussion

Question about Fluffy Optic head

G’day I’m looking into buying the Dyson Gen5detect, but I’ve seen in some reviews that the Fluffy Optic head cannot be turned off like it can be with the V15. I would prefer the option to switch this off, so I’m wondering if it’s possible to purchase the Gen5detect with the head that can be turned off. Thanks in advance for any info!

11 days ago

adammaroRookie Member

asked in Maintaining your cordless vacuum

V10 animal motorhead not working

Hello, I have a V10 Cyclone Motorhead. Just after 2 years, the vacuum cleaner has stopped working, and when pressing the trigger it tries to start and then stop (known as boing sound due to the magnets). Similar experiences have been shared by: or I did all the cleaning, and saw a video online with exactly the same problem and a solution: It is upsetting that the product broke, just over 2 years after the purchase. As a previous research engineer at Dyson UK, I know the life tests carried out in NPD and I am sure customer care will be able to support. Cheers,Antonio

12 days ago

TJB24New Member

asked in General discussion

Dire customer service- How did you resolve it?

This is what’s advertised but not met.I ordered my hoover on the Thursday morning at 9:30. When it didn’t arrive on Good Friday I thought it was because it was a bank holiday and therefore it’d be delivered on the Saturday. When my tracking information was showing it was still in the depot lunch time Saturday I phoned Dyson customer service. I was told it was due for delivery that day and to be patient. It never arrived.I could have ordered from elsewhere and paid £50 less but I wanted the next day delivery as I was going away on the Tuesday. Tuesday, I ring Dyson again and ask to cancel my order as it still hadn’t arrived as per the 35 day money back guarantee.Advised as it was with the courier they couldn’t do that and I’d have to wait until I received the machine and phone again to arrange collection.I phoned after finally receiving it on my return from holiday and asked for price match. Told they couldn’t do it. So I said I wanted my machine collected and I’d order the same Hoover

10 days ago

JackDyson Community Manager

published in General discussion

Introducing the Dyson CleanTrace™News

The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

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8 days ago

tugcekocaNew Member

asked in Maintaining your cordless vacuum

Dyson V8 Absolute Power issue with poor Customer Service

Hello, I am writing to express my extreme disappointment and frustration with the recent experience I had with Dyson's customer service regarding my Dyson V8 Absolute vacuum cleaner.Approximately three years ago, I made the decision to invest in a Dyson V8 Absolute in Portugal, believing in the quality and reliability of Dyson products. However, my confidence in the brand has been severely shaken due to the issues I encountered with my vacuum cleaner.Recently, my Dyson V8 Absolute stopped charging, leaving me unable to use it effectively. Naturally, I reached out to Dyson's customer service department seeking assistance. However, the response I received was far from satisfactory. Initially, I was advised to purchase a new battery, which I found perplexing considering the age of the vacuum cleaner. When I questioned the rationale behind this suggestion, I was then instructed to purchase a new cable.This back-and-forth exchange left me feeling frustrated and disillusioned. It became appa

13 days ago

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