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Dyson air treatment machines

Dyson purifiers, humidifiers, fans and heaters

551 Posts
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Greg RogersNovice Member
asked in Maintaining your Dyson air treatment machine
Dyson Filter Code

I have an error code showing my carbon fiber orange filter needs to be replace. I have replaced the filter, and tried to reset it pursuit to the manual by holding the nighttime button for 5 seconds.  The filter will not reset. I have also tried to recycle the machine by holding the remote power and machine power buttons for 10 seconds.  Nothing works.  Any suggestions?

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G
1 day ago
ChayK
ChayKNew Member
posted in General discussion
Interesting packaging for TP09

I don’t know if Dyson realise but as I was recycling the packaging of the TP09 filters it seems to resemble a person with a baseball cap on. 

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ChayK
1 day ago
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Josh mcqueenNew Member
asked in General discussion
Dyson Cool tower fan not turning on

Hi all , I bought a Dyson cool tower fan a few hours ago. I got home and followed the instructions to assemble it, I then plugged it in and nothing is happening. The fan won’t turn on! I followed the troubleshooting guide online where I plugged it out and left it for 10 seconds and tried it again. I’ve also tried it on multiple plug outlets and tried a brand new fuse. It still won’t turn on. Any help would be much appreciated 

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Jack
Dyson Community Manager
2 days ago
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LHoltom92New Member
asked in General discussion
Where is your complaints process?

I purchased a Dyson AM09 Fan (Hot and Cold) on 08/05/2024. In early August, the fan displayed an F08 error. After following the troubleshooting steps, the error changed to F03. I promptly booked a repair with Dyson, and the fan was collected on 07/08. It was repaired and returned on 14/08. However, upon its return, I noticed significant cosmetic damage that was not present when I sent it in.I called Dyson customer service to file a complaint. The representative assured me that the issue would be escalated, and I would receive a complaint reference via email. Unfortunately, I never received any follow-up.I contacted Dyson again, requesting a replacement unit. A pick-up was scheduled over a week later, which was already frustrating. In the meantime, I reached out to Dyson’s social media team, who quickly arranged a swap.The replacement fan was delivered, and the swap was completed. However, Dyson inexplicably sent DPD three more times to collect the old unit, despite it having already be

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Jack
Dyson Community Manager
4 days ago
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Henry922New Member
asked in Air quality
Dealing with Mold Issues – Can Air Purifiers Really Help?

I’ve been dealing with a pretty frustrating mold problem in my home, and I’m wondering if air purifiers could actually help improve the air quality and reduce some of the issues we’re facing. I know that mold is primarily a moisture problem, but I’ve read that air purifiers with HEPA filters can capture mold spores in the air and might help with the smell and prevent it from spreading further.I’m trying to figure out if investing in an air purifier is worth it or if I should just focus on removing the mold directly. Has anyone here had experience using air purifiers for mold problems? Did it make a noticeable difference in the air quality, or was it more of a short-term fix?I’ve been looking for more info on mold and air treatment options, and I found some helpful discussions on the topic over at moldremovalmemphis.com. Still, I’d love to hear some personal experiences or suggestions from this community about whether an air purifier might be a good step, or if there’s something else I

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Jack
Dyson Community Manager
4 days ago
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janwill999New Member
asked in General discussion
AM07 question

Just bought the AM7. When I turn it on or off the loop amplifier “wiggles” a small amount. Is this normal? I also struggled to “click” the amplifier into place it didn’t seem go far enough. 

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Jack
Dyson Community Manager
4 days ago
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KieranKNew Member
asked in General discussion
Dyson Hot Cold Gen 10 HP10

Hi, I’m in Spain where the temperature indoors is round about 31 degrees. I’ve just bought the Hot Cold Gen 1 HP10 and I’m wondering about the most effective way to get it to work. I’ve tried a few things, mainly out of impatience, like put it in cooling mode and turn the fan to 10, or run the fan a bit more gently, or put it in auto mode and set the target temperature to 22. None of these seem to be having a bit impact on the temperature. Can someone advise on the best way to operate the unit?ThanksKieran

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Jack
Dyson Community Manager
4 days ago
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jbattanNew Member
asked in General discussion
Limited parts availability PH02

I purchased a Dyson PH02 PureCool humidifier filter fan for $900 less than 4 years ago. It came down with a pump problem last year. After six months of trying to get them to help me with it over the Internet, they finally said to just send it to them.  I sent it to Dyson for service but they returned to me unrepaired saying parts are no longer available for it. This seems terribly unreasonable given its age. Does Dyson not back their expensive products?

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J
7 days ago
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AirUser8710Rookie Member
asked in Air quality
VOC Calibration

Hi, My understanding is that the Dyson VOC sensors (I have a BP04 and Hot/Cool) are based on a relative baseline with an algorithm that corrects the baseline as lower values are detected.Let's say my home already had a high VOC problem before getting a Dyson purifier, after turning it on, it will find the current VOC levels as a baseline, and assuming I have a constant source of VOCs (due to some issue in the home), the baseline will never go down and will register as 0 VOCs on the purifier. Only if things get worse in this situation, i.e a newer/more powerful source of VOCs would the number go up.​​​​​​Is this right? if so, do you recommend calibrating the sensor? I was thinking something like: Power off the machine and unplug it to reset the baseline. Open the window​​​​​​ for a bit (assuming outside VOCs are lower) Plug in machine, keep in off but enable continuous monitoring, and leave the window open for a bit (maybe 5-6 hours) Close window Observe VOCsI assume this would catch an

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A
9 days ago
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Hauda123New Member
asked in General discussion
after i place an order gift dyson purification air dyson dont accept to cancel my order

Today I order a dyson purification  Air for my sister living in us michigan as a. Gift fiew minutes after i order i wanted to cancel the order with dyson and pay’pal! I lost all my afternoon chating with dyson :they said not be able to cancel the order fiew.minutes after placing the order they pretend to deliver it after fiew minutes placing the order i ckeck out my visa account paypal charge me already the price???is so difficult ti accept and paypal say no disput possible for this transaction!!! 

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Jack
Dyson Community Manager
9 days ago
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JonM82New Member
asked in General discussion
Complaint - Dyson service and response

As there is no other way to have a constructive conversation with people and any responses or conversations I’ve had with customer service so far being far from adequate this seems to be another way to raise my complaint. To whom it may concern,I purchased a Dyson Purifier Humidify+Cool fan from a reseller in June 2022, which had a 2 year warranty period. In June 2023 the system stopped working, and I went through the Dyson online chat support (through WhatsApp) to troubleshoot the issue. It was believed there was an issue with the pump column, and so they said they would send a replacement one out, which they did but it took well over a month and I had to chase them for this. In September 2023 (10th) I reported to Dyson again that unfortunately this hadn't fixed the problem and on the 12th September 2023 I was told 'one of my colleagues will reach out to you within 24-48 hours from now to fix that asap'. On the 30th September I chased Dyson as I had not received any responses to be to

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12 days ago
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JskiNew Member
asked in Air quality
is it normal when i have a few guests over and the VOC goes up?

The whole time i have about 6 of us together in the room, having alcohol together, the VOC spiked throughout the night and after an hour of airing, it’s still very poor.is it normal??

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Bronze Level Contributor
12 days ago
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BronnyNew Member
posted in General discussion
unhappy customer

I purchased a Hot Cool fan in April 2024 order number 1505676095. This fan was bought as my partner has Multiple Sclerosis and has a heat intolerance and i belived this fan to be the best on the market. On the 26th july the remote control stopped working so i called and was told a replacement remote would be sent out after replacing the batteries and it still did not work.  As of today i still have not received the remote and called again only to be told it would take 4 weeks to get the replacement.  I am totally dissatisfied with the service from Dyson as I said it was bought before the summer arrived so I had it for when it got hot. The hot weather has been and I have not been able to use the fan due to the remote not working, so really this was a complete waste of money. I was considering purchasing another fan as I was impressed with how well it helped to cool my partner down.  I most certainly would not purchase another one now or any other Dyson product as the customer service is

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B
15 days ago
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MariaPNovice Member
asked in General discussion
THIRD Dyson purifier and still having problems

Last September dyson replaced my air purifier with the newest model adding formaldehyde protection. (This is my second machine replacement and I also had a pump replacement.) I  got the clean orange filter notice and did so. Less than a month later it came up again, I ran the clean and it worked for a few days. Then it only worked on low air. Now I’m getting another icon with the orange filter pointing to the pump. A call to customer service has been helpful in the past, but this one told me to take it to a dealer, which is 100+ miles away. I asked for a supervisor, who eventually was “trying to call me: but I never got any call. I spent $800 and have only had use of the machine for a few months at a time. It looks beautiful, but something is very wrong and the previous support service seems to be failing. Ideas?Maria

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17 days ago
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Shh13466New Member
asked in Air quality
How VOC scale in ppb defined in Dyson Purifier?

Hello, would you dyson have something like chart below to explain what range of ppb considered when scale the VOCs level from 1-10+ in Dyson purifier? More specifically, what range of ppb considered as Good in dyson, what range of ppl consider as Fair, what range of ppb considered as Poor?It would be very helpful in comparing data and accuracy. thank you 

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S
17 days ago
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JohnM666New Member
posted in General discussion
returning item for repair DPD arrive with too small box and will not accept

Hi I'm having trouble with my Dyson Hot and Cold and had organised a return and repair. DPD were to collect today and Dyson said they would organise a box for the fan to go into. However when courier arrived the box was way too small and courier refused to take the fan as he couldn't guarantee that it wouldn't be damaged. How do I contact someone to organise a new collection with a proper sized box.John

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J
17 days ago
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margategeekNew Member
asked in General discussion
TP09 PCB Assembly

Any chance to get this replacement part for purifier? Thanks 

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M
18 days ago
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smariyabNew Member
asked in General discussion
Dyson TP09 - Proposition 65 warning

Hi. I’m looking to buy the Dyson TP09 (Cool Formaldehyde purifier), but before I do this, I’d like to understand whether the purifier comes with a Prop 65 warning. I couldn’t find this information on the website. I’d be very grateful for an answer. 

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S
18 days ago
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HelliNovice Member
asked in General discussion
Hot + Cool fan heater is not cold or powerfull enough! Help.

Problem as per title really - Dyson Hot+Cool™ Jet Focus AM09 fan heater.We have an average 3 bed semi. In our double room despite having the machine as close as possible - it is not cool enough or powerful enough even when at the end of the bed.I bought it in a sale in anticipation of summer - and now it is too late to replace/return.  Anyone else in this position?  Any advice?Would Dyson take one for the team and let me spend more to replace it? Doubtful I know, at present in bed it is just white noise. I wish Dyson had stated it was best for a single box room.  

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H
18 days ago
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szymong99New Member
asked in Controlling your Dyson air treatment machine
Lost my Dyson HP7A remote

Hello, i broke my Dyson HP7A remote control, now i cant control temperature, fans speed, etc. So my question is what can i do? I can’t buy separately remote control.[Moderation edit - title updated]

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Jack
Dyson Community Manager
18 days ago
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BalooRookie Member
asked in General discussion
How do I clean and maintain my Dyson Hot AM04 fan heater?

Does anyone know whether the old AM04 has a filter, and if so should it be serviced/cleaned/changed? Thanks[Moderation edit - title updated]

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18 days ago
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Cjfrench89New Member
asked in General discussion
TP10 - display question and filter question

Hi! We got our TP10 a week ago and have a couple of questions for the community. 1 - our TP10 display shows the “home” air quality Y axis key as “PM” - all of the online guides seem to suggest this should say AQ - why does ours say PM? I can cycle through and see the PM2.5 and the PM10, but why is the home one PM? 2 - we have been suffering with breathing irritation in our bedroom so got 2 things to help solve this - the air filter (the TP10) and a humidifier. We run these at the same time, and the PM display on the TP10 shows that there is something in the air when the humidifier is running. Obviously the filter is picking up the water vapour coming from the humidifier. Is the TP10 a dehumidifier?? If so, where is the water going? Would this be damaging the TP10 to have it running with the humidifier? I’m surprised it shows up as detecting anything as I would have thought moisture in the air would be pretty normal. thanks! 

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C
20 days ago
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see_doubleNew Member
posted in General discussion
Horrible Customer Service

I’m very disappointed in Dyson. I ordered a Dyson Purifier Big + Quiet Formaldehyde BP04 and received it on Monday, August 12. The air quality monitoring worked for less than one day and then I got the message “No data has been recorded. You can check the status of continuous monitoring in settings.” I checked and it is set to continuous monitoring. I call support Thursday, August 15, and got someone who was hard to understand because of his heavy accent. I tried to explain my continuous monitoring problem, but the person kept trying to explain how to use the remote. I finally had to say STOP AND LISTEN TO ME to get him to listen. I told him I had no way to take the air filter to a USP store to return it for a new air filter. I asked that UPS pick it up from my house. He told me he would be setup the pickup and he sent me a return label. He also told me to call as soon as USP picked up the package so they could immediately ship the replacement.Later that day, I had to call customer ser

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S
22 days ago
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Mahiara05New Member
asked in General discussion
Don't buy anything from Dyson, the worst experience I ever had!

I made an online purchase of the Dyson Airwrap and a comb over a month ago. The Dyson Airwrap never arrived; only the comb did. I called Dyson customer service many times, and they provided incorrect information. They updated my address, but the package was still sent to the wrong address. I called to cancel the order and get a refund, but more than 15 days have passed, and I never received the refund! I have never had such a bad experience with any customer service! Dyson has the worst customer service I have ever experienced.

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23 days ago
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Ryanreed78New Member
posted in General discussion
12 year old dyson 12 inch evo

I have a 12 inch evo bladless fan that i purchased off of qvc.  As a single guy i ran this fan 24/7 for 5 straight years and never had an issue.  I have since gottwn married, adopted my two daughters and this fan is still rocking in the newly moved in college dorm room for the kiddo.Highly recomended fan and company. 

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Jack
Dyson Community Manager
24 days ago
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