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Dyson air treatment machines

Dyson air treatment machines

Dyson purifiers, humidifiers, fans and heaters

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n4ak7nNew Member

asked in General discussion

Dyson TP02 – Air quality sensor fault

I’m getting the “Air quality sensor fault” message for my TP02. The machine doesn’t get any temperature or humidity level reading. This doesn’t allow me to turn the machine into the ‘AUTO’ mode from the app. This is a new machine, I just activated the warranty. The problem is very similar to the one described in this post earlier. I tried all the recommended steps:Turning the machine on and off. Reinstalling the MyDyson app. Removing the machine from the app and adding it back. Returning the machine to it’s factory state.None of these steps helped. I brought my machine to the Certified Dyson Service Center and they weren’t able to help! According to them, they replaced the sensor but the problem didn’t go away “which means that the problem was with the software, not the hardware”. Dyson reference number: 9141096472.

2780

6 months ago

touserNovice Member

asked in General discussion

Dyson PH3 Humidifier Sensor for humidity in room faulty on 5 machines

We are beside ourselves on how to get the PH3 Humidifier to work. Dyson has now sent us 5 replacement machines in last couple months. None of them are reading the humidity in our rooms correctly. All show 74-77 percent. Thus, no water leaves their tanks. Customer Service can’t fix the issue with hours of phone calls. We think they have bad sensors. How can this many new machines have same problem? We run it on Auto and tried off Auto. Pressed remote and power button 10 seconds for countdown to reset, updated software via app, removed water tanks and reinserted, checked if wet at cap above water tank (yes). What is wrong with these?

793

6 months ago

domwildNew Member

asked in General discussion

Dyson HEPA cool/heat air filter - changed Wifi and lost access, remote access OK

Hi,I suspect it is the possible WiFi changes, which made me lose access via my mobile. Tried to pair via Bluetooth as suggested, but that does not work either. Any suggestions? Thanks.

631

6 months ago

emailmeNew Member

asked in General discussion

The $700 dyson Brick

So a couple months after the warranty ended, the $700 air purifier is now a brick. It just displays an exclamation point inside a triangle, won’t do anything else. Customer service made me jump through email, chat bot, and live chat hoops for days before saying I was SOL with this device. Before I drive an hour to the nearest service center to see what they want to charge me to get this $700 device working again I thought I’d see if anyone had ideas of a better way to get this working. *And yes, I’ll share this experience on TikTok and twitter. What a (super expensive) racket they have going on here.

1951

6 months ago

DK-NYCNew Member

asked in General discussion

How to deal with Dyson’s terrible customer service?

I bought a Dyson Purifier Big + Quiet on March 11. The order confirmation said: "Shipping within 3-7 business days, plus processing time." It still hasn't shown up and this is almost 2 months from when I ordered it. I have tried to get help from Dyson from both live chat and phone on multiple occasions but haven't been able to get anyone who could help. I have gotten 3 emails from them over the past 2 months, each saying my expected date for my purchase had changed and I should expect it in 7-10 Business Days. It still hasn’t arrived. Today I finally got someone on the phone who told me he couldn’t find my order. When I told him I wasn’t hanging up and didnt trust him to call back or email me a response, he put me on hold for a long time and spoke to the warehouse. He said my order was shipped and should arrive tomorrow. I’ll believe that when I see it. Is there any way to get this company to treat its customers better? I am appalled at how hard it is to get a produc

1471

6 months ago

leo.kwanyNew Member

asked in General discussion

Using US Dyson purifier hot+cool in the UK

Would it works in the UK using US Dyson purifier hot+cool with converter step up to 220v?

321

6 months ago

MelmontyNew Member

posted in Controlling your Dyson air treatment machine

auto setting and air quality isnt working

Hi, I bought the new Dyson hot+cool generation 1 air purifier. I bought this fan because I have a premature baby and wanted to ensure the room temperate and air flow/quality is alway at its best. since using it, I’ve had it on the auto setting the whole day and the air quality is fine. At night and the air levels are always red & really high! The room is a decent size, always clean and vacuumed. I have the temperature on 22 degrees. The baby is sleeping in our room and I find I often wake up cause it’s too hot or too cold. If I drop the temperature to 21, it’s really cold, if I increase it 23 it gets to hot. Sometimes the air blowing is on the highest (I get that it’s trying to control the temperature) but again I wake up cause it becomes way too hot for the baby. I just can’t get it on the right level for the room. I want to leave this fan in the nursery but I’m worried that it won’t have a consistent temperature or air quality for the babyim not sure why the air quality has bee

2841

6 months ago

KW8New Member

asked in General discussion

How can I find out which model of Dyson purifier I own?

Hello. I need to know what model i have so that i can get a replacement cord.Thank you![Moderation edit - title updated, personal details removed]

27601

6 months ago

BksNew Member

asked in General discussion

Dyson Hot+Cool Link purifier HP03 contain PTFE (Teflon)?

Hi there, does this product Dyson hot and cool link air purifier hp03 contain Teflon PTFE?[Moderation edit - title updated]

1101

6 months ago

JD MacRookie Member

asked in General discussion

Unsure Of What To Do

We have had a Dyson humidifier/purifier/cool units for over three years now. The first unit stopped working within a month or two and was replaced. Since then, the replacement would work only for several months and then quit humidifying. It’s been in the area Dyson repair facility 4 or 5 times now. The last time, I paid about $180 for a fix that lasted only a month or so. I took it back about a month ago, heard nothing, went to the facility today and was told it couldn’t be fixed - no parts. What is my recourse? It was a good product when it worked, however short. I am certain not going to buy another given my experience. Suggestions?

862

6 months ago

Edkrause2Novice Member

asked in Controlling your Dyson air treatment machine

Ed at the beach

I refilled my PH04 water tank before the humidifier said to! Do I need to reset the humidifier or not?

191

6 months ago

IndyAndrew1Rookie Member

asked in General discussion

BP04 Air Quality Sensor Fault

I have had this machine for about five days. Woke up randomly to a sensor fault. Did all the necessary steps to factory reset it and was even on the phone with troubleshooting. They are having me ship it back and giving me a new machine. This is just terrible to experience with this new machine and paying over $1000. Going to give the replacement a chance before I ask for a refund.

1310

6 months ago

JeffsairNew Member

published in Maintaining your Dyson air treatment machine

Air Purifier filter change - We're so glad we did!SPOTLIGHTED POST

Make sure you change your air filters. My wife purchased an air purifier in September 2020 for her classroom and it finally was down to 10% so we changed the filter. Wow! I wish I would have changed this sooner. I’m so glad she had this to protect her.

AirMichelNew Member

I am in Australia, is there any way my Dyson hot and cold can detect the temperature to reheat the room back to temperature and then turn off?

1221

6 months ago

dowen1994New Member

asked in General discussion

problems with Dyson Hot + Cold Autoreact

Hoping someone can help iv only had the unit a few days and have it set on Auto mode, however when in auto mode it doesn’t shut off, even when the screen reads 0 pollutants it’s still going yet the auto symbol in the corner is on, however if I put the unit into manual mode say on fan speed 10 it works automatically and shuts off and on as needed.

622

6 months ago

hanzisanoNew Member

asked in Air quality

Constantly fluctuating air quality - Is this right?

The air quality in my room, according to my sensor, has been fluctuating very dramatically and I am wondering if this happens to other people, if there is something wrong with my sensor, or if I just have a serious air quality problem? If anyone has any input on how to interpret this information it would be super helpful! Thank you!(Edited by moderator – Tag added)

168087

6 months ago

JackDyson Community Manager

published in General discussion

Dyson's three things to look for when choosing an air purifierTIPS - AIR TREATMENT

When it comes to finding the right air purifier for your home, there are three fundamental features to look out for. At Dyson, we call them the three pillars of purification.Dyson Engineer Kathleen explains why it’s imperative that air purifiers sense, capture and project – to help clean the air of your indoor environment and remove airborne pollutants. Ideal for reducing your exposure to pollen - a leading cause of hay fever.Need further guidance on choosing the right Dyson Purifier for your needs? Try our Help Me Choose tool. Related Community topicsWhat are the common household pollutants?How Air Quality changes throughout the yearWhat is off gassing and what causes it?Aren't pollutants just outdoors?

4170

7 months ago

Clarelou80New Member

asked in General discussion

tap icon on screen, pure humidify & cool autoreact fan

Please could anyone help, I’ve spoke to dyson online chat & they recommend a new part but machine is still saying same.when I take the water tank out & fill up (keeping all top dry) and put back into machine, after turning power back on a tap icon comes up on screen, this is pretty much a new fan. When speaking with Dyson chat the told me the pump column needed to be replaced, today they have sent me another brand new one, and after filling water tank in inserting in machine after powering it back up the tap icon comes back on ? Has anyone had this, dyson was telling me last week that this new part would 100% fix the problem but it doesn’t seem to have, has anyone else had this fault ??

481

7 months ago

NishDRookie Member

asked in General discussion

Same values for PM 2.5 and 10 on device as well as app

I recently bought a TP09 purifier and the PM2.5 and PM 10 readings are always exactly the same. It dies not seem to be an app issue, the readings on the device are the same. The device has been restarted multiple times as well. Does anyone know of a fix? Thanks

871

7 months ago

HopperNew Member

asked in Air quality

PM 2.5 and PM 10 always exactly the same

Just as the title says. Is this common indoors? I live in a ten story apartment.

7894

7 months ago

Ali1980New Member

asked in General discussion

app /wifi connectivity isses

Been trying to pay my TP07 for months now and still issues…might aswell of got the. TP10 at this rate as always constantly getting stuck on 3rd one or sometimes the others worked perfectly when I first got it a few years ago but I don’t know what you’ve done since for it not to connect. please fix this?!

1231

7 months ago

Geetha ArjunRookie Member

asked in General discussion

air purifier filters

Hello, we have 4 Dyson Purifier Cool in our home. We constantly change the filters, every few months based on the indication. Was wondering if Dyson has any recycling program in place in India to deposit the used filters ?The local waste disposers have no idea how to consider these used filters, so they simply seem to add on to the plastic burden. Please let me know if there are any such initiatives or programs active in India, will be happy to collect and drop by the filters or other replaced parts. Thank you Geetha

1802

7 months ago

MESSIAHNew Member

asked in General discussion

Dyson AM05 Display Error E8

Recently, my Dyson AM05 started displaying an "E8" error code on its screen after few minutes when heating mode is on. Cold mode is working normally without any issue. I’ve noticed there is only one side of heater is warming up and second one is always cold. Initially, I wasn't quite sure what this meant, and unfortunately, the user manual doesn't provide much information about specific error codes like E8. As a result, I'm a bit stuck as to what steps I should take to resolve this issue.

10114

7 months ago

Supershaun93New Member

asked in General discussion

accidentally unplugged machine now have no number on graph?

Hi I accidentally unplugged my machine earlier the purifier cool formaldehyde and plugged it back in now the graph shows its lines but the number has gone?

581

7 months ago

CarinaBmorNew Member

asked in General discussion

Air purifiers manufacturing in Mexico

Hello everyone,I've been researching Dyson products for a while now, and I'm a bit confused about their manufacturing origin. Can anyone confirm if Dyson products are manufactured in Mexico or if they are imported from overseas? I've found some information online, but it's not entirely clear. I'm asking because I'm interested in purchasing a product, but I want to ensure the quality of its parts.Thank you for your help.

1392

7 months ago

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