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Dyson corded vacuums

Dyson corded vacuums

Dyson upright and cylinder vacuums

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Tmorelock73New Member

asked in General discussion

DC33 Beater Bar not spinning in hard floor mode

I have an older DC33 that was working just fine, then we found that it wasn’t picking up very good Our current house has mostly hardwood floors, and it was in hard floor setting and on the hardwoods when we discovered this. I checked it out and found the beater bar was not spinning. I made sure it was free of any hair or strings. It will spin when running in carpet mode, but the moment you flip it to hard floor mode it stops and it hard to spin by hand.I thought perhaps it was a clutch issue, so I replaced the clutch/belts with a brand new Dyson unit, and the problem was not resolved at all.I don’t know what to do now? When I had the beater bar off as I replaced the clutch, I verified that it spins very freely on it’s own.

5 hours ago

stockport1965New Member

asked in General discussion

Loud whirring noise after shutting off Animal Ball

Could this be the filter in the ball?

5 days ago

arrowheadRookie Member

asked in General discussion

Dyson vacuum hard to push on carpet - Help!

it is very hard to push on the carpets , this has only started the last few weeks.can anybody help thank you. (Moderation Edit - Tags Added/Category Updated)

196709

6 days ago

otisfifeNovice Member

asked in General discussion

Exchange Program Awful for warranty-No vacuum still since 08-14-24 -After 3 attempts with different orders

Returned our animal 2 to be replaced on the warranty exchange program-spoke with customer service a minimum of 7 times when checking my order history.1st order states shipped-2.5 weeks later still no vacuum-called customer service they said they would file a claim against ups on sept 9th and reorder and reship-2nd order states picked apparently not shipped according to my order history as of sept 24.I called again same story they will cancel order and place a new order this was sept 18th still setting in status of placed. This was the 3rd orderAll I get on the phone are unfilled promises and how bad the customer service people feel-My entire family owns Dyson products-I got them started based on our first Dyson 8 years ago. It looks like I may have made a mistake

613

10 days ago

zgoss02New Member

posted in General discussion

Neil deGrasse Tyson + Dyson?

Im thinking, what if you made like a vacuum called the “Neil deGrasse Dyson” and made like an advertisement about it? Like obviously it would require him to actually want to do that, but I thought it could be cool. Like a couple facts about black holes, and how they pull things in. Idk just like a marketing idea I guess but I figured it was interesting so I wanted to share lol.

140

8 days ago

KatboxRookie Member

asked in General discussion

mystery part dropped out of my dyson DC41

Hi this has just dropped out the bottom of my hoover. What is it? Where is it from and can I fix it?

263

11 days ago

shethahRookie Member

asked in General discussion

DC19

I have a Dyson DC19 vacuum cleaner (serial no. DF1-UK-DBA2541A) which has a broken connector that clips onto the brush floor tool – see attached photo. Disappointingly I was not able to source a replacement part from a variety of retailers. How do I purchase directly from Dyson a new connector for my Dyson DC19 vacuum cleaner?

232

13 days ago

jennynow1New Member

asked in Maintaining your Dyson corded vacuum

DC 33 vacuum making ridges on carpet

DC 33 vacuum making ridges on carpet when vacuuming. Suggestions of things to try?

351

14 days ago

MarcelaNew Member

asked in General discussion

Unauthorised recycled hoover

To Dyson manager JackI’ve been an old Dyson customer for a long time and always had good experience in the past. Unfortunately, I find myself writing to you out of disappointment and frustration after numerous phone calls to your phone support team and none of them could tell me why and who took the decision of recycling my vacuum cleaner without my permission? Some of your support people sounded AI voice machine to say the least! Impossible to reason with and difficult to understand their English. I invite you to look into your files and see that I sent my hoover DC28C with its original hose and the tangle for turbine tool ( floor brush) which were still in perfect condition as the brush was quite new.I requested for my machine plus accessories to be sent back to me as I didn’t like any of the offers available with 25% discount. I couldn’t have the machine back because it had been recycled!!??As you may understand, this is completely unacceptable and I look forward to an explanation

221

14 days ago

CEL321New Member

asked in General discussion

Dyson V12 Repair lack of response

Dyson arranged for my V12 to be collected for repair on 5th September. Repair reference was provided. Since it was picked up I have endured the live chat twice, trying to get an update. On both occasions I was promised I would be contacted within a specified number of days. The latest was a promise made 20th September that I would be contacted within 3 - 5 days. It didn’t happen. So Dyson have had my V12 for a month now but will not tell me what is happening. Does anyone know how I can escalate as I am finding the live chat support absolutely useless.

170

20 days ago

Ems052New Member

asked in General discussion

BestBuy Ball Allergy Plus

Hello,I have a question about the Dyson Ball Allergy Plus, which appears to be sold exclusively at Best Buy.link: https://www.bestbuy.com/site/dyson-ball-allergy-plus-upright-vacuum-moulded-blue-iron/6578452.p?skuId=6578452Could you clarify which Dyson Ball Animal model this is base on? Is it the Animal 2, or a different version? The product box indicates 290 AW of power—does this mean it’s essentially an Animal 2 with a blue color and some additional accessories?I’d like to confirm this information to decide whether to keep it or exchange it for a different model. Thank you for your help!

130

25 days ago

PaupauNovice Member

asked in General discussion

How do I go about purchasing the dyson cinetic big ball absolute 2

I see that the Dyson France website sells the darn thing.l don't care if the warranty becomes invalid when it enters American soil it's the principal of the matter

120

25 days ago

Babsfoley1New Member

asked in General discussion

animal ball 3 complete

I do say I'm highly disappointed with my new ball, I have the original from 20 years ago and just wanted an upgrade.. but although the suction is great and the tools but it is cheaply made, when you want to use just the hose there's no where to put the handle,stick.. It is made with cheap thin plastic and can't believe this is a $550. dollar vacuum

481

29 days ago

Melvynj2006New Member

asked in General discussion

help with DC40

Where can I get a belt for my Dyson DC 40 upright. Only used belts available on web sites.

241

1 month ago

ELINAKNew Member

asked in General discussion

DYSON 37C

Dear all hi, I need to buy a 966247-01 Dyson dual floor head. I can’t find it anywhere and I can’t use my vacuum because it is worn out and it sticks to the floor.Thank you!

1 month ago

Asadi95New Member

asked in General discussion

I cannot seem to register my device

Hi, I have tried to register my device using your UK website, but it keeps showing up with an error message confirming that it is unable to allocate the product. I have tried to use the digital bot as well, but it cannot recognise my email either. Could I please obtain some assistance towards this matter whereby, providing myself with further assistance as to how I can go ahead and obtain registration for my product. Kind Regards, Asad I

210

1 month ago

Austria4711Novice Member

asked in General discussion

DC08 brush broken - spare parts?

Hello!my brush is broken down, need some parts or a new (other) brush?Seams that it is end of life, I cannot finde anything at Dyson, aftermarket ?Thx

364

1 month ago

OldengineerNovice Member

asked in General discussion

Replacement parts for Dyson DC18 Slim

I have a Dyson Slim original 240v upright and the lower flexible tube has split. Is there a YouTube video of how to remove and replace and is the tube even available?[Moderation edit - title updated]

505

1 month ago

LAudVRookie Member

asked in General discussion

Extension Wand

So I have had my new Dyson vacuum for a few weeks now. I love everything about my machine except for how difficult the wand extension is to use. Trying to extend it as the weight of the machine keeps pulling back. I read a previous response which said it is “new, and will loosen up...” Well how long is it new? I don’t see this pull back getting any better soon. Thanks!

382

1 month ago

PamGNew Member

asked in General discussion

Animal ball 3 won't recline and the hoses are not blocked

My animal 3 was reclining and after using it, paused and turning it back on, it won’t recline. I checked the hoses for blockage and all was clear. I don’t know what or how to check anything else and need help! Prior to it being stuck, when moving it from room to room, it very often would recline without wanting it to when moving. So did something break inside the ball? I can only get the cover off to change the filter but not the other side.

941

1 month ago

kentroylance1New Member

asked in General discussion

DYSON Ball Animal 2 Origion roller brush not working

The vacuum turns on, there is suction, but the brush bar is not spinning. Thinking that it was the attachment head brush, I replaced it with a new attachment head brush, and that didn’t help. I tested both the on/off buttons and the head brush buttons, and they both work correctly. I even tried to reset the head brush (not even sure if I have the correct procedure for that, other than what I found online). What else could it be that is stopping the brush bar from spinning?

1001

1 month ago

DC39AnimalNew Member

asked in General discussion

DC39 causing power issue

My DC39 has recently developed a problemthat it has tripped the house power instantly and consistently does so as soon as it is switched on. After investigation it was thought the motor was probably the cause. The brushes are good, no damage or breaks evident. No signs of any loose terminals or cable damage either. The power switch meters out as operating correctly. The DC39 has been owned for a number of years and, along the way, has been maintained correctly with regular filter and brush head cleaning, etc. and has had one motor replacement.In use it has had its fair share of moments when navigating it round the house that it has toppled on its side due to its design. I was wondering if this may have caused a possible short in the motor winding or something? I purchased a new motor last week and, after stripping the machine down and cleaning everything inside, installed the new motor. Once reassembled, I switched it on and, sadly, encountered the same result - power tripped out inst

231

1 month ago

julieLRookie Member

asked in General discussion

asbestos

Possible asbestos exposure on carpet. Will any fibres get trapped inside the filter and not expel back into the room. Very worried. Have an animal ball multi floor. Helpline was not at all helpful. Washed carpet with a Vax. Want to hoover to make sure all fibres are gone but concerned they will get back into air in the room through the Dyson

893

1 month ago

PaupauNovice Member

asked in General discussion

Did Dyson do a soft launch of the Big Ball Turbine Head?

The cyclone on this machine is entirely yellow except for the shroud and red ring which acts as a squeegee when emptying the bin. Priced at 199.99 it’s technically a rerelease of the first album with some subtle changes. I don’t care what anyone says I love my Dyson Cinetic canister but Lady inhales vigorously has reached the 5-year warranty and I have to replace my Dyson Canister Cinetic because Dyson has decided not to make the post-motor filter available for purchase for my Cinetic. I don't believe in stick vaccums nor AI controlled vacuums. Any thoughts about this mysterious canister?

753

1 month ago

Surya.1New Member

posted in General discussion

I think its not the Dyson but the people working at Customer support who don't care Customers.

Hello,I Ordered the “Ball Animal 3 Complete” Vacuum cleaner online as I could get that $550+ vacuum for only $450 online. My order was supposed to reach me in 9 days and it did not. The package was shipped using UPS. On the date of the delivery, UPS delivered a small box with the same tracking number which was supposedly on the Vacuum cleaner. At first, I thought I made a mistake in ordering and quickly checked my Order again and sure I ordered a vacuum cleaner. When I saw the box which arrived at my home was already torn a little so I opened it fully coz it was so heavy that I was wondering what in the earth was that, turns out the “Wheel hub bearing assembly” for a truck along with a Milwaukee Plyer. I called UPS and Dyson both giving them the details of it. UPS said it would launch an investigation and Dyson said They would send me another Vacuum cleaner with a new tracking number. My first order with the first tracking number was ordered around 2nd of Aug, 2024 and till date both t

200

1 month ago

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