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Dyson cordless vacuums and wet cleaners

Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

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Bugattibird24New Member

posted in General discussion

Lack of complaint procedure

I contacted Dyson via chat on 18th June 2024 because my vacuum (V15 Animal detect) decided to stop working. They said they could order me a new battery but they were out of stock and i would have to wait. I said they were in stock online and the advisor went away and returned after speaking to their manager. Magically, they were in stock and one arrived. The battery didnt solve the issue. The first is fully charged and the second charges. They wanted to send me a charger and i informed them the charger works. They decided they needed to send me a replacement machine (body only) but again said they were out of stock. i explained they were in stock online but they said they could put me on the list only, or send an engineer, if i were to wait a further 2 weeks (until 9th July)I explained that would mean id of been without a vacuum for a month and asked if a temporary vacuum could be provided which they declined. I explained they were in stock and as one of my relatives worked for Dyson,

4 minutes ago

FyfeNew Member

asked in General discussion

when will the pet grooming kit be available ?

21 minutes ago

Cornwall66New Member

asked in General discussion

dyson v12 detect airway blockage

A few weeks ago my Dyson v12 detect slim started saying the filter needed changing literally after every use. I have 2 genuine Dyson filters that I rotate. Last week the power on it started to randomly go off having to press the button a few times for it to work. I today used boost mode for the 1st time ever (it’s just over a year old,) It has now come up saying airway blocked and pulsating and switching off and yet again the message filter needs cleaning. I replaced it for the bone dry one in the airing cupboard. Still said filter needs cleaning, still said airway blocked. The filter message has been doing that for a while, I replace with a clean filter, the message stays coming up, then randomly after a few uses goes off again. Doing this on boost, eco and normal mode.I contacted Dyson customer support who instigated a video call, they asked me to remove the filter, this is the filter I had changed to a clean one about an hour before and had subsequently only hoovered up a couple o

40 minutes ago

Flux302New Member

asked in General discussion

terrible customer service no replacement parts?!

Purchased a Dyson v12 slim detect on December 20th . The fluffy head broke on June 10th and I contacted support. I was informed that while they would replace the fluffy head under warranty, there were no parts in stock and that I would be notified by email when they are in stock. They would not place an order so that when it came in stock they would send the part. Instead I have to check daily to see if the part comes in and hope that I can go through the process quickly enough to get a new fluffy head before they sell out. No parts have come back in stock in 3 weeks now. This is absurd. I will be informing everyone I know what a pain it is to get a simple replacement vacuum head. I have read various forums of people commenting with the same issue. Apparently these parts are rarely in stock and when they are they go very fast.

58 minutes ago

Charlie TangoNew Member

asked in General discussion

Terrible Customer Service - Warranty Resolution?

This experience has taught me I should have checked this forum to understand the myriad complaints by customers regarding Dyson service prior to paying a premium for a poor-quality product. I’ve unfortunately now joined the numbers. I purchased a V10 cordless vacuum assuming Dyson was still a sound investment that would last – those days of course are gone, and Dyson does not stand by its product. The product was used every two weeks in a house without pets or kids, so by no means has there been heavy use. After 10 months (on a product with a 2-year warranty) the unit started intermittently shutting down. I called Dyson Customer Disservice and was given a case number for a replacement part number for the V10 main body that was out of stock and I should call back in two weeks because the person on the phone could not place a back order for this part. Inability to create a back order seemed a bit strange, but I agreed to follow this request. Understanding the V10 was nearing the en

1 day ago

FKae86Rookie Member

asked in General discussion

Vacuum V15 keeps turning off several times

Hi,I have my V15 for less than a year. In the past weeks it started to switch off every time I use it.After few seconds it turns off, it does this 3 or 4 times and then it works just fine.I clean the filter regulartly, it looks very clean. I also fully cleaned the dust bin. Nothing really helps.I don’t think its a problem with the filter and not the battery either since its quite new.There are no error messages on the display. What to do next. I don’t really want to buy a new battery or filter to find out that it doesn’t fix the problem.

1 day ago

MargeT76New Member

asked in General discussion

V11 Absolute - High Torque head or Motorbar?

HiI have a V11 absolute and need to replace the cleaning head as it is damaged. It originally came with the Torque Drive head but should I replace like for like or get the Motorbar head? The original Torque Drive head has been fine but reading up, it suggests the Motorbar head is better for animal hairs? I’m so confused as to which one to buy? Please help!

1 day ago

Rex95Novice Member

asked in General discussion

Dyson WashG1 cleaning the motor housing. Is it waterproof?

I am very happy with the G1. But 4 pets means I need to stay on top of the hair. There is always some that is hard to wipe out under the motor housing despite it looking easy on the maintenance video. Obviously the motors work in a damp environment but would it be safe to gently wash/ house out the bottom of the machine around the motors?[Moderation edit - title updated]

3 days ago

bachampNew Member

asked in General discussion

WashG1 - Foaming with just water

I am using just plan water with my new Dyson WashG1 but its foaming so much that the machine cannot pump the water into the dirty container and foam is going everywhere. Anyone have a solution to this problem?

3 days ago

Alice NeumanRookie Member

posted in General discussion

Dyson V12 Detect Review

As a long-standing Dyson customer, I have owned a variety of products, including the Dyson Outsize Plus, V12 Detect, Dyson V8 Animal, and the widely discussed Dyson DC35 (as seen on YouTube). Regrettably, all these products have exhibited design and ergonomic defects. Here are the specific issues I have encountered with the Dyson V12 Detect:Fluffy Optic Cleaner Head: The purple flexible part of the cleaner head has a design defect that leads to premature wear and tears. Within a year, due to friction with the outer enclosure, large tears have developed on both sides of the plastic flexible housing, resulting in a significant decrease in suction.Bin Design: The bin's design is too narrow, which necessitates constant manual cleaning, regardless of the fill level. After each use, hair and other debris must be manually removed. This process involves removing the bin, cleaning the entire air inlet, and the surrounding area, which is unsanitary and inconvenient.Hair Screw Tool: The performan

3 days ago

AlindatoRookie Member

asked in General discussion

Anyone have this issue, stress fracture on the handle?

Although is out of warranty this is an expensive machine to be cracking in this way. Anyone else experiencing this? Thank you, mary

3 days ago

MotownMarkNew Member

asked in General discussion

V10 will not shut off.

V10 Animal will not shut off. There has been several discussions about this issue. Most common problem identified is that the screw hole on the back of the handle elongates, possibly because of it hanging in the wall charging station. What I have found is that the molded hole at the top of the trigger or the bottom of the horizontal element of the base is shatter and MIA. The entire trigger assembly is not appropriately positioned, possibly tipped. This forces some pressure on the actual trigger, the red part. Therefore the bread trigger plunger with the spring, pushes downward with a force that exceeds the upward force of the springfoot on the battery. As I see it there's sort of a balance going on here. Normally the springfoot on the battery pushes up lightly on the trigger plunger and the trigger where your finger touches extends out of the housing.V10 Animal will not shut off.There has been several discussions about this issue. Most common problem identified is that the screw hole

4 days ago

Chally2New Member

asked in General discussion

Dyson V11 Pulsing onEco & Auto Replaced Nearly All Parts

I have a Dyson V11 Absolute, it’s now out of warranty as it’s over 3 years old A few months ago it started pulsing on auto and the brush head wouldn’t spin unless the hoover was operated on Boost Mode then everything works as normal. I’ve followed ALL the Dyson and forum advice firstly ensuring there are no blockages anywhere when that didn’t work I replaced the filter and bush head. Still having the same problem, I’ve now just spent another £65 on a new body direct from Dyson, fitted it and still it surges on auto and the brush head won’t spin unless on boost. so £57 brush head£20 for new filters£65 new body £142 spent so far on fault finding and rectifying and I still have the same problem. I know think that there maybe some sort of fault in the electronics of this machine possibly on the circuit board?is there anyone out there that can offer any other advice about the possible fault as I love the machine and also think for the price I originally paid direct from Dyson plus all of

4 days ago

Cdo comNew Member

asked in General discussion

jojoJordanRookie Member

asked in General discussion

Recommendations?

Hello,Any recommendations for a cordless vacuum that is great for both carpet and wooden flooring? Particularly one that is economically conservative? Thanks!

5 days ago

SumanBNew Member

asked in General discussion

Use of Detergents - Which ones work and are safe

Please recommend some detergents that you have used successfully with dyson. I have the submarine V12

5 days ago

bpallanezNew Member

posted in General discussion

Design Flaw or Hand Flaw

I just purchased V11 cordless vacuum. I am a longtime fan and user of Dyson upright vacuums, but this is my first cordless. I am wondering if anyone else is getting painfull blisters at the inner base of their thumb using the V11?

5 days ago

denisedalemNew Member

asked in Maintaining your Dyson cordless vacuum

dyson outsize

I have the Dyson Outsize. When I was emptying the bin, the red rubber ring and a grey plastic ring fell loose. I can not figure out where it goes on the bin. Inside or out? I can’t find any close of pictures of the bin to see. Should I call Dyson? Or does anyone have any advice for me. ?

6 days ago

RichardB2040New Member

asked in General discussion

Recycle your old Dyson vacuum for £100 back - return shipping label not sent

Purchased 5th May 2024 a V15 Detect which had the £100 offer Recycle your old Dyson vacuum for £100 back. Machine has arrived with all of the usual emails and My.Dyson account etc. I have not received any emails about how to return my old Dyson (which is on the list of accepted models). I have checked my spam/junk folder and nothing. That’s the suggestion on this threadThere is a 14 day period to do this so I’m raising it here as that’s a short term to return something if the automated email system isn’t working. Please contact me directly so we can resolve this before the 14 days expires

7 days ago

ianwhippsNew Member

posted in General discussion

V10 bin release stuck

Recently my V10 bin release has stuck. The red lever to slide the bin forward is getting stuck so it cannot be moved. However, I believe I have found the answer to this issue and others may want to know this.When closing the bin (after emptying) if you push the bin back first and THEN close the lid, the red lever will jam!You must close the lid AS YOU PUSH the bin back, then it works as it should!I’m not sure that Dyson makes it clear that you MUST push the lid closed AS YOU SLIDE the bin back into position. Never close the lid first!

11 days ago

marymacnblackRookie Member

asked in General discussion

V11 Stripped Screw

My bin runner stop broke - ordered replacement. TO install new bin runner, you have to remove 4 screws from main body of vac. 3 screws came out easily, last one is stripped. Because it is seated waaayy down in that hole, there is no way to get to it. I took it to a vacuum repair shop and they basically said I was out of luck. Any ideas on how to get a stripped screw out of a recessed hole? Or doo I have to spend $100+ to replace the entire body on a vac that is slightly more than 2 years old?

11 days ago

DavidCATSRookie Member

asked in General discussion

Dyson V11 Absolute Extra High Torque Head problem - suction OK but brush not rotating.

Bought this product about 3.5 years ago and never had any problems. But suddenly the brush in the High Torque vacuum head doesn’t rotate anymore. We’ve taken it apart and cleaned everything we can as per the manual. There’s definitely sunction getting to the head as we can successfully use there other heads we have (e.g. soft roller head). When we take the roller off we can rotate the spindle by hand easily so it’s not jammed. A bit frustrated, any ideas. TIA

11 days ago

halidhaNew Member

asked in General discussion

Is Dyson refurbished a sham?

I ordered a refurbished Dyson v15 detect in April 2024. It had some issues with the screen and had it returned for an exchange. The return order was sent with a different shipping label and I called and confirmed it reached the warehouse on the day it said it was delivered. They confirmed it, assured me that the exchange product will be shipped 7-14 business days. I called after 9 days, and they gave me a date, June 12. No other details, just a date. Nothing happened after 14 business days later. I called again, and they said they cannot confirm the return so they cannot initiate exchange. They're escalating to another team and that they'll reach out to me in 24-48 hours. Day after 48 hrs called them, they said this usually takes 72 hrs and i should wait a couple of hours, or next day.Two days later, they said they can't help me because the case is already escalated. It's been more than 4 days since it was escalated. Also confirmed on one of these calls that i cannot return it since it

11 days ago

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