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Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

1275 Posts
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Drizzle68Novice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson OmniGlide castors are blocked and now not gliding

I bought my OmniGlide on 18/12/22 so less than 2 months old.Everything was working well and I clean and empty after every use…until it stopped gliding.Checked soft rollers and they were fine, but then noticed 3 of the four little castors were blocked, and therefore not gliding anymore. I did the best I could to clean them but it’s near impossible. I imagine that thy may send me new castors, but that won’t really help the issue as I’d imagine they’ll just block again, just like the current ones.Waiting to talk with customer support today, but am just so disappointed as I really thought I’d picked the perfect model for my new hardwood floors…but it seems not.Has anyone else experienced this problem?Many thanksLynn

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1 year ago
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VickyLidNew Member
asked in General discussion
What can I do with my old hoover filter?

I have a cordless V10 and after the better half decided to hoover up building dust we have needed to replace the filter as no amount of cleaning would stop the filter light coming on. I don't want to just throw it away but cannot find any information on if they can be recycled or returned to dyson?

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Bronze Level Contributor
1 year ago
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ernielionelNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V6 - Power Loss - Any suggestions?

hi there, i’ve got a problem with my dysonv6 cordless vaccuum cleaner. i can fully charge it but when i start to use it , it literally lasts 5 secs then the blue light goes out then stops. its a few years old. do you think i need a new battery?any help gratefully appreciated (Moderation Edit - Tags Added)  

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1 year ago
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PPMAN
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Anyone know where I can buy spare parts for a Dyson V7?

I need to get hold of a replacement roller unit for my V7 Motorhead extra but am unsure if I should buy one from Amazon as they do not get great reviews.Does anyone know of a reliable dealer from who I can get one?Thanks

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1 year ago
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SUNGHO KUM
asked in Using your Dyson cordless vacuum or wet cleaner
Using the Cordless V8 purchased in South Korea in the US - Is it possible?

Hi, I’m from South Korea and I purchased my V8 cordless vacuum.(South Korea voltage is 220v)Now I’m planning to move to the U.S. for a while so I hope to bring my V8 cordless vacuum to the U.S.While several employees in the customer service of South Korea told me that they think it is NOT possible to use my V8 vacuum in the U.S. for many reasons such as due to the difference of voltage,I found out your answers here saying UAE purchased cordless vacuum is fine to use in Canada with the genuine charger in that country.Is it OK to use my V8 vacuum in the U.S. with 110 voltage new charger bought in the U.S.? I hope to hear the precise answer from Dyson Company. Thank you.

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1 year ago
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neilbRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Are the hard floor brushes for V10, v11 etc standard/universal?

I have a upright stick but not sure which model. It looks like a V10. The serial number on the bottom is of no help as it identifies it as a DC49 which it most definitely is not.  So, my question is if I buy a new hardfloor brush for say a v10 and mine machine happens to be say a V11. I assume so as the wand it attaches to is presumably standard?   (Moderation Edit - Tags Added)

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1 year ago
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JVW99New Member
asked in General discussion
is it common for Dyson V7 not to charge? (the connection for charging seems very loose too)

I cannot charge my V7 its been very hard to get it too charge fully as connection seems very loose and now will not charge at all. I have pressed trigger for ten seconds and blue light flashes but no other light visible.

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Gold Level Contributor
1 year ago
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AlenzenRookie Member
asked in General discussion
New Cordless V12 Stops/No power. Suggestions?

New, followed assembly instructions, charged.  Press On/Off, if it comes on, it turns off right away and cannot get it to come on again?  What am I doing wrong?

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1 year ago
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RobotnikNew Member
posted in General discussion
Upholstery cleaning tool coming apart already, less than a month old.

I recently bought a V10, but I am bit disappointed as this red strip underneath the upholstery cleaning tool became unglued, I expected a bit more quality for the price.I think I'll just remove the red strip completely, don't want to risk it using glue and staining the furniture. 

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Gold Level Contributor
1 year ago
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malcolm29menezesNew Member
asked in General discussion
Cordless V11 Part Help - Part Compatibility?

Hi guys, just want to purchase a replacementMain body & Cyclone for my v11 are these the same??Part No. 970142-01 (out of stock)Dyson V11 Absolute (Nickel/Blue) Dyson V11 Absolute Extra Dyson V11 Animal (Nickel/Purple)Part No. 970142-02 (in stock)Dyson V11 Absolute (Gold)i have a nickel/purple. will the 970142-02 work?

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1 year ago
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bill_in_seattleRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V10 Cordless - Broken trigger, body service area in the way

We have a dyson stick v10 pet (SV12) we bought at costco about 5 years back. Figure its outside the service warranty wanted to take a crack at it.The vacuum recently started working intermittently. Depressing the trigger at juuust the right angle would turn on and operate normally, but otherwise nothing would happen and the battery lights were off. Looks like it might be a broken trigger. The problem is that one of the phillips screws in the motor housing is stripped. It’s a tight area so I can only get the the narrow hand screwdriver in there. Depressing the screwdriver and turning it feels like its slipping.Has anyone had success getting something out of that tight area? I’ve love this vacuum and it’s been pretty easy to use. Replacing the battery was a breeze and it’s been great with all our pets and working from home. Any suggestions would be much appreciated! The culprit below 

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1 year ago
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MTMabowwelsRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Stair Tool for DC15 Detect +. Is there an equivalent?

Our Dyson DC20 Stowaway Animal comes with a “Stair Tool” (Part no. 906960-11) that works very well.  An equivalent “stair tool” doesn’t appear to have been included with our DC15 Detect + Cordless. I also couldn’t find one on the Dyson website. So we have been using the High Torque cleaner head (with middle tube removed from the cleaner) instead.The High Torque is a bit big for this job. So I wonder if there is a stair tool like the one for the DC20 available for the DC15 Detect +? (Moderation Edit - Tags Added) 

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1 year ago
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dan1979Novice Member
asked in General discussion
Cordless V7 - failed motorised head - how long should they last?

V7.First one lasted 9 months and stopped spinning.Replaced under warranty.10 months later the new one has failed - it spins for about 5 seconds then stops.  I have taken off the brush head so there is no blockage - I'm looking straight at the grey spindle thing that spins.Since I own two V7s I know it is not the vacuum itself - just the motors in the heads that fail.What is the expected working life for one of these?   

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1 year ago
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Anonymous
posted in General discussion
Dyson Nautik™ - Wet to Dry Cleaner

Hi everyone. A family illness meant that I took a leave of absence. Thankfully they’ve recovered to the point that I have some free time. And yes, where better to spend it then here… Did anyone see Dyson launched a Wet to Dry cleaner? I completely missed the launch of it in China.Dyson Nautik - Dyson V12 Detect Slim Nautik™ Scrubber Vacuum I for one, believe this is a ambitious, but logical development step for Dyson.I hope they release the cleaning attachment as a single purchase in Europe soon. Pete.

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Bronze Level Contributor
1 year ago
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CesoitNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless Vacuum - Out of Warranty repair cost

My Dyson wireless vacuum cleaner just died after 2 years. Worst part is I went to Dyson Singapore service Center and within less than a minute, the service person said “the motor is spoiled. It will cost me $218”. No other option. The lifespan is 2 years. I need to find my receipt as they would assume it’s over warranty if you can’t produce receipt.I spent 35 minutes to drive there, $3 car park and was attended for a minute. why will I pay over $200 for a motor. Now I just want to see the accessories of my vacuum cleaner as they’re never used.

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1 year ago
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TanyaWNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson Cordless - Charging Issue

I purchase a Dyson Vacuumon 4 April 2023.  It has stopped charging- I reckon a couple of days ago.  I was just told that they cannot do returns or  refunds as it is out of the 14 day period.  They will collect and repair.  BUT-  after spending HK$3850-  do I really want a product that stopped working after such a short period???  I intend telling everyone I know to avoid this product.

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Stuart
Dyson Community Manager
1 year ago
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Nat1971New Member
asked in General discussion
Accessories for the Dyson Cordless V7

Hi, I checked out the accessories list and want a low adapter and high adapter to use with my V7. Problem is will it fit my V7? One website page description has V7 included in the compatible vacuums and the next page omits V7 and starts at V8 only. Please help. Thanking you kindly, Natalie  (Moderation Edit - Tags Added)

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Gold Level Contributor
1 year ago
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Gonca GulenNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson Cordless V11 - Replacement Big Bin Assembly 970050-01v stock problem in Turkey

My V 11 Absolute SV 11 Dust  Bin Canister Ring was broken and after a video call with the Customer’s services, I was told to buy  new dust bin. Unfortunately, customers services said that there were no stocks and they have no idea about the arrival date. And in Turkey Dyson customers services are the only providers for spare parts. After a quick search on the net I realized that there are many people who have been waiting for the same spare for 4 months in Turkey.  Such a frustration and disappointment. I even checked uk website and the 3rd parties websites suggested by Dyson UK. No luck. The dust bin is not available. So I have a Dyson which I cannot use and I have no idea when I can ever use it again. Where can I get a replacement Bin? , 

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1 year ago
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Jackarillo55New Member
asked in General discussion
SV11 (V7) Pulsing on trigger pull - Suggestions welcome

Hi I have a SV11 which fully charges but when I press the power trigger it pulsates and cuts out anf the back in but is not cleaning the carpet/floor I have cleaned all the operating tools and the filter but no change The machine is not over used but has been doing this for sometime Help please..  (Moderation Edit - Title Updated/Tags Added)

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1 year ago
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Richy1471New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
v6 making alarm noise on charge now not working.

As per title. I used my V6 and went to put on charge only to be met with an alarm noise rather than the blue light. It will now not work at all and has stopped making alarm noise 

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Bronze Level Contributor
1 year ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion
Transparent Attachment Clip Holder for V15 Detect or similar.

As in the topic. Is there an original attachment -- tool holder -- available at all that could be added to a stand? 

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Gold Level Contributor
1 year ago
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Nat1971New Member
asked in General discussion
Dyson stick vacuum v7 compatibility

Hi, I already have a Dyson v7 Animal with mounted wall charger and various heads and attachments. I'm wondering if the V7 Absolute is compatible with the wall mounted charger and heads etc that I already have.  I hear the v7 Absolute hasn't got a wall mounted charger or many attachments. If I buy the Absolute... I'd like to charge them both with the same wall mounted charger and use all of the attachments from the v7 Animal, of course. Thank you for your help. Regards, Natalie 

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1 year ago
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dennis55Novice Member
asked in General discussion
Separating the docking charger on the Dyson V10

How do i separate the backing from the docking charger to enable it to be secured to the wall. We recently purchased a Dyson animal V10 and watched many youtube videos to see if any showed me how to separate them.  

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1 year ago
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angelabyrneRookie Member
asked in General discussion
Dyson V11 Motorhead Replacement? Do we have an estimate for how long we have to wait for despatch?

I am based in New Zealand and have a V11 Outsize stick vacuum. It was purchased in August 2021 and is still under warranty. I’ve been told that there are no replacements in stock and that I have to wait an undetermined amount of time. Could someone please give me an idea as to whether it’s going to be days, weeks, months or years? Feeling really dismayed by how little information I was able to get from Dyson Support. I felt brushed off. I requested a call back from a manager but I never heard anything.  Has anyone had a positive experience with actually receiving a replacement head for their V11 Outsize? My machine is fairly useless without this attachment. 

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1 year ago
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Bronze Level Contributor
LokiBronze Level Contributor
asked in General discussion
Ordering for next day delivery - This is simply not true!

I ordered my v15 absolute plus with an additional part before 8:00 and was offered an afternoon slot next day. Today is 13th and I still haven't received it. I rang 11th in the evening support to chase the delivery only to be told that this is not true indeed. How bizarre! And my wife took a day off to wait for delivery all day! Such a waste of time. This is very wrong I said -- the lady on the phone promised to get back to me next morning, which never happened. This does not look promising for the whole experience with the Dyson products I bought. Very discouraging. Not happy. 

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Stuart
Dyson Community Manager
1 year ago
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