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Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

1123 Posts
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PebbletRookie Member
asked in General discussion
Cordless Battery life / Warranty

Hi - Cordless V6.  Bought in 2018.  What is the warranty on batteries?Thanks.(Edited by Moderator - Title amended/moved to new category)

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Gold Level Contributor
1 year ago
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RebeccascarbinNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson v8 - Pulsating

My dyson v8 absolute cuts out when any spinning attachment is used. I have tried so many things to fix it. Just wondering if anyone else has had this problem and if so what did you do to fix it? Thanks Rebecca 

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1 year ago
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AnnaNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Using my cordless V8 in Canada with 110V voltage. Is this POSSIBLE?

Hello, I have Dyson V8 cordless vacuum that i have purchased in UAE, on the label mentioned voltage is (100-220 V) , we are moving to Canada and I would like to know if I will be able to charge my V8 in canada with standard voltage of 110V. Please advise and if not , what resolution i can find. I do not want to leave it behind . Thank you (Edited by moderator – Tags added) 

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1 year ago
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bigRoN18New Member
asked in Using your Dyson cordless vacuum or wet cleaner
Upright Vacuum Cleaner and Cordless V10 Adapter NEEDED!

My wife recently purchased several tools, which she thought would work with our V10 cordless but apparently they don’t. We also have a Ball Total Clean and if I pull the hose out, the tools will fit on it. We would rather use the tools on the V10 cordless and wanting to find the right adapter. I’ve seen several different adapters on Amazon and other sites but they don’t seem to have names for each of the type of connectors so I am not certain what will actually work to allow me to use tools that work with the Ball Total Clean on my V10 cordless. (Edited by Moderator - Tags added/Moved category)

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1 year ago
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NomadicVoxelNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
My Cordless V11 isn't accepting a replacement filter, what should I try?

I recently bought replacements for the filter for my v11 stick vacuum (figured it’d be nice to have one ready to go after cleaning the other), but for some reason it just isn’t working with the replacement. It flashes the light with the word “filter”, like if I try running it without the filter.I’m *pretty* sure the spares should be working. To my eye, they’re absolutely identical. Only difference I can see is that the one that came with it had a little Part ID scancode and the spare didn’t.Any idea what could be going on? (Edited by moderator – Tags added)

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1 year ago
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lothianNovice Member
asked in General discussion
Cordless DC56 Dust Bin - Anyone know the part number?

I need the part number for the DC56 dust bin, or the part number of other models’ dust bins that are compatible with the DC56. (Edited by moderator – Title amended/Tags added) 

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1 year ago
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martinh41New Member
asked in General discussion
Cordless V10 - Blockage problem

Hi there,I have a V10 and despite changing filter cleaning every part of the machine it still indicates a blockage which means it can’t be used. I am at a loss as to what more I can do to remedy the problem. (Edited by moderator – Tags added) 

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1 year ago
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riennetaitNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V8 rear motor cover piece cracked off

Hello -- I took off my V8 post filter for cleaning and noticed a gray plastic piece had broken off of my rear motor cover (see attached photo). This means the motor cover isn’t totally flush with the rest of the vacuum body. A couple of questions:Can I run the vacuum safely like this? Or do I need to get it repaired? If a repair is necessary, can I do it myself using this part (https://www.amazon.com/Motor-Replacemnet-Vacuum-Cleaner-Accessories/dp/B088FN2R1M)? Is a similar part available from Dyson? What would the repair timeline and cost be through Dyson? The web chat agent wasn’t able to provide that info and just said he would provide the mailing address for the Dyson repair center… I’d like to get a ballpark idea of repair cost before sending it in. I’m out of warranty. Thanks Dyson community! This is quite disappointing since I’ve used my vacuum very lightly, so I’m surprised it seems so flimsy... (Edited by moderator – Tags added) 

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1 year ago
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richardsRookie Member
posted in General discussion
V6 battery - Charging issue

Please could you advise meI bought my V6 from QVC a few years back (s/n UK-HMR8755A), it’s started not holding charge, running for half  minute then stopping with blue flashing light, I thought battery my be at end of life but! It’s not consistent (been marvelous up to now with an impressive run time), sometimes it’ll be fine after charging, light is coming on and charging then going out when done as should.Now! My sister has one of these and had much this problem some time back, she bought another battery (not genuine I’ll admit) but it seemed to kill that battery stone dead quite quickly, I’ve put her battery onto mine and tried charging but light doesn’t come on no matter how long you leave it in there so I assume that her battery is completely dead.Reason why I haven’t just gone and bought a new genuine battery for mine is because I can ill afford to buy a new battery and find this isn’t the cure so would like your thoughts please.Kind regardsRichard Sadd (Edited by moderator – Tit

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1 year ago
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amber10dmNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
New Dyson Cyclone V10 Absolute Light weight cordless: not working at all. Won't even make a sound.

I love my Dysons (have 8), but my new V10 isn’t working at all.  I took it off of charger and started to sweep, but after about 10 seconds it just stopped.  Tried to charge (but it had been charging all day),even tried plugging into another V10 charger , thinking maybe the charger just wasn’t working.  Nothing.I have no idea why it won’t work.  The 3 blue lights come on when I squeeze the trigger, but no sound, nothing.  Please help if you know what is wrong.  I have bought Dysons for my daughter’s house and my own.  I absolutely love them; cordless and corded.  Bought this new one in November, 2022. (Edited by moderator – Tags added)  

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1 year ago
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dom17New Member
posted in General discussion
Customer Support - Repair in Ireland

I called support in ireland to get me V8 serviced after going to the website. Battery doesnt seem to last as long and definitely doesnt pickup as well as it used to even after cleaning all filters. Agent gave me a reference number and said I would receive an email and said an engineer would call in the next day or two. Received neither.When I called support again he told me that they dont service these, but it clearly says on the website that you can get your Dyson serviced. He then tried to tell me that he could tell me if the motor was gone by looking at the vacuum using whattsapp.. I have never heard such rubbish.If it clearly states that service is available why cant I get it looked at.  (Moderator edit - Tags added/Moved category)

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Gold Level Contributor
1 year ago
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hphan88New Member
asked in General discussion
Why is my V15 accumulating debris outside the motor head while vacuuming on carpet?

I just got my Dyson V15 Detect a few days ago and started testing it on my low pile carpet and just noticed so much debris on the outside of the motor head (elbow and wheels). Am I doing something wrong?   

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1 year ago
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vlollisNovice Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Hair that Wraps Around the V10 Rollerhead's Little Wheels - How best to remove?

I love my V10 Dyson. The suction is consistently great. However, the little wheels underneath the rollerhead gather hair that gets wrapped up. This results in the wheels being unable to move which messes up the steering and scuffs my wooden floor.To clean, I have to slice the hair around the little wheels and pull it out little by little. This is way too time consuming since this has to be done after every few uses.  I feel like the roller head needs a different wheel design.  Either that or create a way for the wheels to pop out for easier cleaning. I can't be the only user who sees this as a major problem. Any suggestions? Is there an alternative roller head replacement? (Edited by moderator – Tag added) 

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1 year ago
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WALTRookie Member
asked in General discussion
Cordless V8 - 15 second cut off

MY WIFES V8 CORDLESS VAC RUNS THEN SHUTS OFF IN 15 SECONDS -- ALL PORTS ARE CLEAN AND CHARGER INDICATOR LIGHT SHOWS CHARGING IS IT THE BATTERY OR AN OVERLOAD ON THE MOTOR THAT CAUSES THE SHUT DOWN ?  (Edited by moderator – Tags added/Title amended)

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1 year ago
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WendyCRookie Member
posted in General discussion
Do anyone know if Dyson honour warranty if purchased on Amazon?

Hi, I’m considering buying a Dyson cordless vac but have read many reviews on Amazon that Dyson doesn’t honour the warranty if purchased on Amazon.  Where should I buy my vac so that the warranty is honoured? (Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
1 year ago
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WendyCRookie Member
posted in General discussion
Dyson vacuum on sale - Does Dyson run an after Xmas sale?

Currently the V15 is on sale for $599 *reg price $749).  Does Dyson tend to run an (even better) after Xmas sale? (Edited by moderator – Tags added) 

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Gold Level Contributor
1 year ago
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elleNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Cordless V11 - Clear bin ejector sticking or broken - Help!

I have a V11 cordless vacuum and all of a sudden, the ejection mechanism (red lever and internal stick that pushes lid) is sticking and not opening the bin.  I now have to pry the lid open.  Has anyone else experienced this?  Nothing looks cracked or broken and it closes fine. Would rather try to fix than buy a new bin (plus they’re out of stock) (Edited by moderator – Tags added & Title amended) 

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1 year ago
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Gold Level Contributor
EaglesGold Level Contributor
posted in General discussion
Gen5 Detect - Unboxing

For anyone after an unboxing video and review of the Gen5 detect. The latest cordless stick, I’d say to give this video a watch. Its a long video, but I’ve copied the key moments:Packaging 00.08Carpet floor attachments 1.37Hepa filtration / system 6.12/6.24Max switch 8.53Display screen 9.28Tools 13.30

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Gold Level Contributor
1 year ago
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CoyoteRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless v8 Filter - star variant vs

Can you use the old pre filter to replace th new star filter on the V8 ,it fits just don’t know if it will work as well. Thanks (Edited by moderator – Moved to a new category/Title amended)

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1 year ago
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AmeNovice Member
asked in General discussion
Cordless vacuum is cutting out after 10 seconds, even though its been charging

My V7 cordless cuts out after 10 seconds even though it’s been on charge for days. It doesn’t do this every time though. I’ve checked the cable unplugged and plugged it in again 🤷‍♀️ (Edited by moderator – Tags added/Title amended) 

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1 year ago
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kimstronoffRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
v15 detect delivered without the stick?

I’m baffled by this, but my Dyson V15 Detect seems to arrived without the long vacuum “stick” that appears in the photos/user guides. I’ve looked everywhere, triple-checked the boxes, etc. But to be fair, this seems like one of the hardest parts to overlook. Problem is, all of the help/support guides don’t seem to anticipate that a Dyson could be delivered without a fundamental part. Both phone and chat support don’t seem to be letting me through. Anyone else have this issue? And how did you resolve it?Thanks!

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1 year ago
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DanielRookie Member
asked in General discussion
Pivoting wall mount - Design Question

I have bought a Dyson V10 and attached the wall mount.It works great for hanging the Dyson and charging.But why does it have an extra clear plastic pivoting base/platform.What’s it’s use? Am I missing the point of this extra function?CheersDaniel

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1 year ago
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ElimitsRookie Member
asked in General discussion
Dyson Cordless DC44 Animal - Green Flashing Light

I have a Dyson DC44 Animal and when I press the trigger I only get a green light flash on the top and at the bottom.I have bought a new motor, battery and charger but still just get these lights on both units when pressing the trigger. I have fully charged battery.Does the bin need to be attached for the motor to work or am I missing something?Many thanks for your help in this matter. (Edited by moderator – Moved to a new category/Tags added)

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Charliebrown
Gold Level Contributor
1 year ago
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mozzyNew Member
asked in General discussion
Newly bought Cordless V8 battery issue

So I just bought a new V8 a few days ago via delivery. First charged it for 5 hours, then after 30mins of usage the battery LED indicator shows low battery. Shouldn’t the battery last for at least a few hours? It’s quite annoying cause1. it’s completely new.2. first use already have battery issue.Please help! (Edited by moderator – Tags added/Moved to a new category)

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Gold Level Contributor
1 year ago
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RoKoRookie Member
asked in General discussion
New Dyson V15 charging status stuck at 70%

Hello everyone,I have an issue with first charging of V15, is stuck at 70% (keep it for more then 48 hours). I checked charger with multimeter  is ok but battery is not taking charge. I can`t even drain battery, LCD says “Full charge before first use” .Please help!

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1 year ago
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