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Dyson hair dryers, straighteners and multi-stylers

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Kat10623New Member

asked in General discussion

Dyson Nural Pink in the Philippines

Hi, good day!When will the Dyson Supersonic Nural ceramic pink/rose gold will be available in the Philippines? Thanks!

7 hours ago

brunakNew Member

asked in General discussion

Airwrap Multistyle diffuser works on Airwrap 1st generation?

Hi, I have the first generation of Airwrap and I would like to buy a diffuser for it. Does the new AirWrap Multistyle fit the model I have? Or is there any other version of diffuser that can fit the airwrap first generation? Thanks

8 hours ago

JackDyson Community Manager

published in Getting started with styling

How to maximise curl retention with your Dyson Airwrap™ multi-styler and dryerTIPS - HAIRCARE

You can maximise your curl retention by drying your hair to 80% with the Dyson Airwrap™ multi-styler and dryer before styling.Learn how to get your hair to this ideal moisture level so you can secure a long-lasting style with our Dyson Global Education Manager Ricky Younis.Find out:Why the right moisture levels improves curl retention. The best method to dry your hair. How you’ll know you’ve achieved the right moisture level.Now let your curling barrels work their Coanda magic! Learn more

11 hours ago

mladam3New Member

asked in General discussion

Dyson Airwrap repair?

Does anyone know which repair centers will repair an Airwrap? My airwrap stopped working just outside (by a month) the warranty. I was told I could go to the Dyson repair center in Tampa (2.5 hours away). I finally went there a month ago and was told they DO NOT repair air wraps. Customer service is absolutely no help!!! Last conversation they said I needed to call the centers directly. I have called the Maryland location many times and no one answers. I just chatted with customer service again today and they said again that Tampa repairs the air wrap and they are sorry I was told otherwise. It’s so frustrating!!!

23 hours ago

chtbNew Member

asked in General discussion

JackDyson Community Manager

published in Getting started with styling

Dyson Supersonic r™ Professional hair dryer: creating defined curls with the DiffuserTIPS - HAIRCARE

The Dyson Supersonic r™ Professional hair dryer is our lightest, smallest, and most precise styling tool.It’s enabled by power-dense technologies – a new streamlined heater, the Dyson Hyperdymium™ motor and intelligent Radio Frequency Identification (RFID) sensors in each attachment which communicate with the hair dryer, automatically adjusting the motor and heater to deliver optimal airflow and temperature. Here, Dyson Global Styling Ambassador and Celebrity Stylist Irinel de Leon creates naturally enhanced curls using the Dyson Supersonic r™ Professional hair dryer for reduced static. Learn more

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3 days ago

ItronicaNew Member

asked in General discussion

Hair Loss

I stopped using my straighteners 6 months ago due to the amount of hair they were pulling out.In the last 6 months I’ve had no issues and my hair is a lot thicker.I just checked my warranty and of course it expired 6 months ago.Has anyone experienced this?

4 days ago

Adrienne625Rookie Member

posted in Getting started with styling

great place to get Airwrap help!

If you have a local Nordstrom, as I do, check out their Dyson counter. They have a rep there several days a week. She is happy to handle any questions you have about Dyson dryers and airwraps!

4 days ago

micki723Rookie Member

asked in General discussion

refund me my money

I returned something over 1 month ago and am waiting for my $457 to be reimbursed!!! I keep calling and nobody ever gets back to me!!! It’s called stealing when you keep someone’s money and they have received no item or service for it!! Please refund me! I have spent countless time calling and making requests! I am always told someone will get back to me in 24-72 hours and nobody ever does!!! Do I need to contact Better Business Bureau?! that is my next step!!!! I returned this 5/28 see below. Today is 6/27 from 5/28 Dear Michelle, Your Supersonic return has been received by our returns center and is being processed. Please allow 7-10 days for your refund to be issued. Order Number: 1650196047

4 days ago

s2345678New Member

posted in General discussion

useless delivery and website

ordered an airwrap for someone's birthday assuming it would come within the time frame on the website. it didn't. instead the day after I needed it I received a free extra travel case without the actual thing. the customer service is useless and the tracking says it's arrived. uve got my $650 and I've got nothing but pain. would not recommend.

4 days ago

HotpinkshelNew Member

asked in General discussion

Stains on Dyson Airwrap | Ceramic Pop

We purchased a Dyson Airwrap multi-styler - ceramic pop in December. After few months of occasional use, I noticed stains appearing on the device. Please help!

5 days ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: ControlsTIPS - HAIRCARE

Airflow settings3 precise airflow settings High – for fast drying and stylingMedium – gentle, for regular dryingLow – mild, for diffusing Heat settings4 precise heat settings 100°C – for fast drying and styling80°C – for regular drying60°C – for gentle drying and diffusing28°C – constant cool to set your style Scalp protect buttonScalp protect button Capsule illumination will deactivate if Scalp protect mode is turned off when compatible attachments are connected to the machine. Cold shotInstant control 28°C cold shot – Press and hold this button to deactivate heat and set your style. Any questions about using your Dyson Supersonic Nural™ hair dryer’s controls? Let us know below! Learn more

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5 days ago

BenhadjdahmanNew Member

asked in General discussion

My dyson Airwrap stopped working

My Dyson Airwrap suddenly stopped working while am doing my hair, it started making a cracking noise. It doesn’t turn anymore (no flow no heat). The Netherlands support suggested local electrical support, other countries support refused to answer my request. Any tips? Does anyone have a similar experience?

5 days ago

KrysocoNew Member

posted in General discussion

help from Dyson With fixing hairdryer

Has anyone been able to get help from Dyson on fixing one of their hair products like a hairdryer? I called on the phone and spoke to two representatives who offers me no options in getting it fixed. I spent $400 on it and used it about three times and it is no longer working. Thanks in advance!

5 days ago

JackDyson Community Manager

published in General discussion

Dyson Supersonic Nural™ hair dryer: your questions answeredNews

Your Dyson Supersonic Nural™ hair dryer questions answered!Our Senior Design Engineer uses her expertise to answer the following your questions about styling with the Dyson Supersonic Nural™ hair dryer.Got a Dyson Supersonic Nural™ question? Ask us below! Learn more

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5 days ago

María JoséNew Member

asked in General discussion

Dyson won't return my money

I canceled my order before it left Dyson. They asked me to wait 14 business days. They have already passed and they have asked me twice to wait 48 hours. I don't receive any mail. It's not fair. Let them leave my money.

6 days ago

JackDyson Community Manager

published in Getting started with styling

How to smooth flyaways with the Dyson Airwrap™ multi-styler's Coanda smoothing dryerTips - Hair care

Whether prepping your hair for a long-lasting style or creating a super-polished finish, the Dyson Airwrap™ multi-styler’s Coanda smoothing dryer has you covered. Dyson Global Education Manager Ricky Younis shares:How to use each of the two modes Professional tips for salon-worthy results Advice on the optimum settings to useGet ready to be wowed by your new perfectly prepped and seriously sleek hair! Learn more

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6 days ago

BenellenNovice Member

posted in General discussion

Still no Airstrait presentation case in the UK

Still after months there is no sign of the airstrait presentation case being available in the UK. @Jack

7 days ago

SolbergANew Member

asked in General discussion

Returning in Norway

I purchased the Dyson Airstraight at dyson.no. The product did not live up to my expectations and I would like to return it. I have tried to fill out the return request form online, but when I click “send” nothing happens (have tried on two different PCs). The phone number and the Whatsapp number are deactivated. I’ve been on hold with the online chat service for over 30 minutes. There is no email address published on the website for me to send enquiries to. Does anyone know how can I go about returning the item?? I’m an avid online shopper and have never experienced such bad service. It’s quite shocking from an international company...

7 days ago

AniaNew Member

asked in General discussion

Issue with Dyson Airwrap purchased in the UK

I am experiencing an issue with my Dyson Airwrap which keeps cutting out whilst I am using it, which is obviously very frustrating as I then can’t finish styling my hair. I haven’t had it long and it is still under warranty. I don’t use it very often but it has been doing this from the beginning. At first I thought it was a one off but I know now that it isn’t. I clean the filter all the time so that is not the cause so I know that it must be faulty. Today I rang Dyson Customer Service and explained everything to them. They told me that the Airwrap needs to be sent away for repair. The first day that this could be done would be this coming Wednesday. All okay so far. However, they could not give me any indication, at all, of what time of day the pick up would be - it could be any time, which means I would have to stay in all day waiting for it. Unfortunately I just can’t do that as all of my days are pretty busy so I am left with a faulty Airwrap under warranty that I can’t ma

8 days ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Capsule illuminationTIPS - HAIRCARE

The LED lights in the suspended capsule indicate at a glance which heat setting your Dyson Supersonic Nural™ hair dryer is in.In Scalp protect mode, this light will change automatically as the heat setting adjusts. What do the different coloured LEDs at the centre of the machine mean?Red: High heatOrange: Medium heatYellow: Low heatSolid blue: Cold shotPulsing blue: Pause detect How can I tell when Scalp protect mode is turned on?When Scalp protect mode is on, when you move your Dyson Supersonic Nural™ hair dryer closer or further away from your head, the LED lights indicating heat will change colour automatically. Why do the LED lights change colour automatically in Scalp protect mode?In Scalp protect mode, when using the Styling concentrator, Smoothing nozzle or Gentle air attachment, the heat reduces automatically as it gets closer to your head for gentle drying. This means that the lights change colour as the heat setting changes automatically. When Scalp protect mode is turned of

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10 days ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Scalp protect modeTIPS - HAIRCARE

Scalp protect modeThe Dyson Supersonic Nural™ hair dryer’s Scalp protect mode automatically adjusts the heat settings to make sure that the temperature at the scalp remains at a consistent 55°C/131°F. This helps maintain scalp moisture levels, prevent over drying and allows for comfortable, gentle drying. The Time of Fight sensor tracks nine million data points every second, to ensure temperature is adjusted promptly and thermal comfort is maintained. Why is the target temperature 55°C in Scalp protect mode?55°C is an optimum temperature for balancing thermal comfort with a fast dry time. The air temperature is adjusted to ensure 55°C is maintained at the scalp as the distance between the dryer and the hair changes. Can I use Scalp protect mode if I have thick hair?You can! Although if you have very thick hair, you may wish to use Scalp protect mode to dry your roots gently and then turn it off to dry the mid lengths and ends of your hair at a higher heat. Why does Scalp protect mode w

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10 days ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Pause detectTIPS - HAIRCARE

Pause detectThe Dyson Supersonic Nural™ hair dryer’s motion sensing accelerometer detects when you’ve paused styling and put it down. It switches off the heater and reduces airflow to ultra-low flow to reduce unnecessary noise without you having to turn off the machine. This can be helpful when you pause styling to section your hair with clips.To make sure Pause detect only activates when the machine is put down – and not for every momentary pause while styling – we deliberately programmed in a fractional delay of 240ms. To be sure Pause detect has activated, wait for the motor sound to ramp down before lifting your hand off the hair dryer. How do I activate Pause detect?The Dyson Supersonic Nural™ hair dryer’s Pause detect is automatic, and always on. It uses a motion sensing accelerometer to know when the hair dryer stops moving – turning off heat and reducing airflow. Why does Pause detect work on some attachments, but not others?Styling using the Dyson Supersonic Nural™ hair dryer’

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10 days ago

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