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Dyson hair dryers, multi-stylers, straighteners, and formulations

730 Posts
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ElliebobNew Member
asked in General discussion
Expected better

Hi. I purchased my Coralle Straighteners Dec 2020. A couple of days ago, the power light started to flash white. Wouldn't switch on,  wouldn't charge etc. I contacted Dyson, only to be told it's a battery issue & they don't have replacement batteries. I was then told that all i could do was throw them away.... but they would offer me 20% off a new pair of straighteners !I thought that a global brand would be able to offer a replacement battery for them.Also, something that cost £300 would last longer than 3.5 years !! Has anyone else had the same issue ?If so, did you manage to get anywhere, other than throwing your £300 product in the bin? 

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4 months ago
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TMPM495New Member
asked in General discussion
Terrible customer service and over three months with no resolution - Help

Hi, How do I reach someone within Dyson service who can actually help?   I received a Dyson Airwrap for Christmas that began shorting out after 7 weeks of use.  I have been dealing with customer service for over three months - every excuse and ridiculous answer under the sun.   I have been told I would need to drive over two hours to a repair shop, when I replied saying that was not acceptable - the airwrap was purchased directly from Dyson, no store return option, I asked for a manager as was told one would caIl me back by then end of business day - surprise no call.   I’ve been told the model was out of stock and I would be contacted when available and one would be sent ot me - surprise no call in over FOUR WEEKS!!   With my latest call two weeks ago, I was given a runaround and finally told to mail mine back and should recieve a replacement within a month.   I was so frustrated that I asked to speak with a manager.  I do not want to receive a refurbished item and would like a manger

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4 months ago
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Revana8811Rookie Member
asked in Everyday use
will my EU model Dyson airwrap work in US?

Hi! I’ll live in US for the next three months. Will my Dyson Airwrap work there which I’ve purchased from Turkey (i.e. EU model)? Tomorrow my flight to US. Please help me with this issue. Should I bring it with me?

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Jack
Dyson Community Manager
4 months ago
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AnastasiiaNew Member
asked in General discussion
Clicks from the socket

Why do you hear clicking sounds from the socket when the hair dryer is turned off, but the plug is in the socket? I’ve never turned off other hair dryers before and there’s never been a problem with the socket. What is this?

3021
Jack
Dyson Community Manager
4 months ago
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NeelieNew Member
posted in General discussion
Dyson Corrale Battery

Hi, My Corrale has suddenly died 6 months out of warranty. When i press the power button a white light flashes which i read means the battery failed. I phoned the customer service team who say it cannot to fixed so i can pay £99 for refurbished or 25% off. I think this is a disgrace for a machine that is so expensive. The girl in customer service in Honduras said she sent an email 13 times which i never received to get the refurbished ones. Dyson should be doing sonething about the battery issues. Really poor. Can anyone help?

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4 months ago
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Unhappy UserNew Member
asked in General discussion
Warranty Problems

My Dyson AirWrap stopped working while under warranty. It's taken at least 3 prolonged phone calls and over a month to get a replacement and it's still not even shipped yet. This is unacceptable, especially for such an expensive product that broke in the first year after purchase. I've tried emailing my complaint and haven't gotten any responses.  A several step process taking over a month to get a replacement for something that shouldn't have broken in the first place is absolutely ridiculous. Does anyone have experience in expediting the warranty process because I still have yet to receive a replacement?

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Jack
Dyson Community Manager
4 months ago
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s2345678New Member
posted in General discussion
useless delivery and website

ordered an airwrap for someone's birthday assuming it would come within the time frame on the website. it didn't. instead the day after I needed it I received a free extra travel case without the actual thing. the customer service is useless and the tracking says it's arrived. uve got my $650 and I've got nothing but pain. would not recommend.

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Jack
Dyson Community Manager
4 months ago
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brunakNew Member
asked in General discussion
Airwrap Multistyle diffuser works on Airwrap 1st generation?

Hi,I have the first generation of Airwrap and I would like to buy a diffuser for it. Does the new AirWrap Multistyle fit the model I have? Or is there any other version of diffuser that can fit the airwrap first generation?Thanks

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Jack
Dyson Community Manager
4 months ago
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HayaANew Member
asked in General discussion
storing Dyson Airwrap in high temperatures?

Hi everyone! I was wondering if it’s fine to keep the Dyson Airwrap in the car during summer with high temperatures reaching 40+ Celsius degrees (104+ Fahrenheit). I often carry my Dyson Airwrap to use early in the morning after my gym workout, then head to the office and leave it in the car which is normally parked out in the streets and often not in a shaded area for around 8 hours.Would this affect or damage the device or is it fine?Thanks 🙏 

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Jack
Dyson Community Manager
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Getting started with styling
Which Dyson Airwrap™ multi-styler attachments are right for you?TIPS - HAIRCARE

 Which Dyson Airwrap™ multi-styler attachments and accessories are right for you? Our Head of Artistry, Amy Johnson, helps you navigate the selection.From barrels, to diffusers, to brushes, the Dyson Airwrap™ multi-styler and dryer features a range of technology to help you style your hair. No matter the style and no matter the hair. Learn more 

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Jack
Dyson Community Manager
4 months ago
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douardaNew Member
asked in Getting started with styling
Dyson complete long US not working in Morocco

hello, I am having a hard time and struggling with this one. I bought my dyson airwrap Complete long 2 weeks ago in the US, and when back in Morocco, surprised that it is not working. when i’ve contacted the Dyson morocco they told me to use a converter and adapter . which i did, that i bought a step  up down , pretty expensive, and still not working .When told them so, they said that i should contact the US and return, problem is that i am based in Morocco and go to the US mostly for business trips… Can you please help me here? I’ve read other people had their issues and got it solved..

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Jack
Dyson Community Manager
4 months ago
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StephanieFNew Member
asked in General discussion
Calls Ended by Advisors - Corrale Issue

Hello. I have Corrale straighteners which are no longer holding charge. I called tonight and was told they were out of warranty and a repair would be £100. I explained that a 2 year warranty was poor on such an expensive product, and the person I spoke to said if I could find proof of purchase it would be repaired or replaced free of charge. I asked him to wait while I located it, but he ended the call. I called back again and spoke to someone else - and explained issue, and what the other person said. He did a video call to see the straighteners switch on (???), then said my only option was a discount. I explained again what the first man had told me, and he wanted to see proof of purchase and connected to another video call. I could not understand how to show him my email on a video call and asked him to explain. He said he would, but then ended the call. Please understand I was entirely polite throughout. Is there any way of contacting them other than this? I really don’t appreciate

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Jack
Dyson Community Manager
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Getting started with your Dyson Supersonic r™ Professional hair dryerTIPS - HAIRCARE

 The Dyson Supersonic r™ Professional hair dryer delivers precise, fast drying. Smaller and lighter, to style where it's hard to reach. With intelligent attachments to deliver your optimal temperature and speed.The Intelligent attachments included differ between Western and Eastern markets, to suit the needs and styling preferences of different users and hair types.Please note: Your Dyson Supersonic r™ Professional hair dryer will not work without an attachment fitted. Please fit an attachment before switching on. Western markets   Western markets - featuring:Powerful air attachment  Diffuser Wide-tooth comb attachment Flyaway attachment Pro concentrator attachment Eastern markets   Eastern markets - featuring:Powerful air attachment Gentle air attachment  Smoothing nozzle Flyaway attachment Pro concentrator attachment Learn more 

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Jack
Dyson Community Manager
4 months ago
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shelby6Novice Member
asked in General discussion
Never Received Order -Can't get any update from customer service

My tracking number for my Airwrap said my order was delivered 05 JUN, but I never received. I have called the customer service number with Dyson directly and created a case on Jun 5th and Jun 7th and was told it would take 14 days to process then I could choose between a replacement or refund - I haven't heard anything from customer service on a resolution. I have called back several times and have been told to wait an addition 48 hours. I ordered this product over a month ago, and still have no resolution on the next steps. I have confirmed with the shipping partner GLS that they have confirmed this package as missing so I don't understand why Dyson cannot assist me with this claim and process my refund. 

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S
4 months ago
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AbiMayNew Member
asked in General discussion
Airwrap attachments

Hi all looking at buying the Airwrap origin and wondering if the attachments from the 1st gen model will be compatible? Thanks! 

2141
Jack
Dyson Community Manager
4 months ago
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Kat10623New Member
asked in General discussion
Dyson Nural Pink in the Philippines

Hi, good day!When will the Dyson Supersonic Nural ceramic pink/rose gold will be available in the Philippines?Thanks!

641
Jack
Dyson Community Manager
4 months ago
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ana luiza mattosNew Member
asked in General discussion
Dyson Airstrait plug

Can I use the Dyson Airstrait with the plug upside down?Because of the size of the plug, it won’t fit on the socket that is just above the sink.

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Jack
Dyson Community Manager
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Getting started with styling
How to maximise curl retention with your Dyson Airwrap™ multi-styler and dryerTIPS - HAIRCARE

 You can maximise your curl retention by drying your hair to 80% with the Dyson Airwrap™ multi-styler and dryer before styling.Learn how to get your hair to this ideal moisture level so you can secure a long-lasting style with our Dyson Global Education Manager Ricky Younis.Find out:Why the right moisture levels improves curl retention. The best method to dry your hair. How you’ll know you’ve achieved the right moisture level.Now let your curling barrels work their Coanda magic! Learn more 

2350
Jack
Dyson Community Manager
4 months ago
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mladam3New Member
asked in General discussion
Dyson Airwrap repair?

Does anyone know which repair centers will repair an Airwrap? My airwrap stopped working just outside (by a month) the warranty. I was told I could go to the Dyson repair center in Tampa (2.5 hours away). I finally went there a month ago and was told they DO NOT repair air wraps.  Customer service is absolutely no help!!! Last conversation they said I needed to call the centers directly.  I have called the Maryland location many times and no one answers.  I just chatted with customer service again today and they said again that Tampa repairs the air wrap and they are sorry I was told otherwise.  It’s so frustrating!!! 

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R
4 months ago
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chtbNew Member
asked in General discussion
Airstrait makes hair look and feel damaged and isnt that straight

Just treated myself to the Airstrait. I’ve had the dyson hair dryer for years and had been using Hershesons straighteners for many years too, the latter of which just broke so I thought I would get myself a birthday present with the airstrait.i am so disappointed. It makes my hair look and feel damaged but my hair is actually healthy, well it was before I started using the Airstrait. It doesn’t get it nearly as straight as hair straighteners and it makes my hair look and feel like there’s a residue in it - like I’ve not properly rinsed out the conditioner.For a product that’s nearly half a grand in cost I expected to be walking around with salon hair every day. Alas my hair looks worse than someone who’s used a £30 pair of straighteners. My daughter, who has a very different hair type to me has exactly the same problem with it.I’m following the instructions - anyone know what I’m doing wrong?

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C
4 months ago
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valentina.rodriguez1001New Member
asked in Maintaining your Dyson hair care machine
My Dyson Airwrap white light doesn’t stop

Hi, I just bought a Dyson Airwrap like 1 month ago and I noticed that a white light started flashing. I know that it means that the filter needs to be cleaned, so I did it. But since like 2 weeks ago the white light didn’t stop even if a just clean the filter, I clean the filter using the attachment and sometimes with water just like Dyson shows in some videos on YouTube. Right now I don’t know what else I can do. I don’t know if my airwrap it’s just broken or damaged. Please if someone knows what it’s happening just let me know 

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V
4 months ago
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gabocarballoNew Member
asked in General discussion
Scamed by Dyson Mexico

I returned the Airwrap since May, Dyson Mexico confirmed that the unit was received but they have not returned my money, each time I contact the help desk they tell me that they will escalate and that I need to wait 4 days, eadh 4 days is the same.

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G
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Getting started with styling
Dyson Supersonic r™ Professional hair dryer: creating defined curls with the DiffuserTIPS - HAIRCARE

 The Dyson Supersonic r™ Professional hair dryer is our lightest, smallest, and most precise styling tool.It’s enabled by power-dense technologies – a new streamlined heater, the Dyson Hyperdymium™ motor and intelligent Radio Frequency Identification (RFID) sensors in each attachment which communicate with the hair dryer, automatically adjusting the motor and heater to deliver optimal airflow and temperature. Here, Dyson Global Styling Ambassador and Celebrity Stylist Irinel de Leon creates naturally enhanced curls using the Dyson Supersonic r™ Professional hair dryer for reduced static. Learn more 

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Jack
Dyson Community Manager
4 months ago
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ItronicaNew Member
asked in General discussion
Hair Loss

I stopped using my straighteners 6 months ago due to the amount of hair they were pulling out.In the last 6 months I’ve had no issues and my hair is a lot thicker.I just checked my warranty and of course it expired 6 months ago.Has anyone experienced this? 

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4 months ago
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Adrienne625Rookie Member
posted in Getting started with styling
great place to get Airwrap help!

If you have a local Nordstrom, as I do, check out their Dyson counter. They have a rep there several days a week. She is happy to handle any questions you have about Dyson dryers and airwraps!

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A
4 months ago
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