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Dyson hair dryers, multi-stylers, straighteners, and formulations

730 Posts
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HmissicoNew Member
asked in General discussion
Dyson corrale straightener will not hold a charge

My Dyson corrale straightener will not hold a charge. It dies in about 3 minutes. It is almost 2 years old. Very disappointed in this product, especially for the price.. seems to be a common issue

271
Jack
Dyson Community Manager
13 days ago
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Rebecca2024Rookie Member
asked in General discussion
UK Customer Service please

6 weeks ago our dog chewed the plug on our Dyson Hairdryer, luckily the appliance was not plugged in so I still have a dog :) Wanting to do things ‘properly I contacted Dyson to ask about a repair, the guy on the call even switched to a ‘facetime’ version so he could see the damage, he stated the repair would cost £99.00 and that it would be picked up by DPD and returned to me.2 weeks later the pick up happened.2 days later an email was sent to my Sister (Who purchased the hairdryer as a present for me) to say it could not be repaired but they would offer 25% off a new one! As the email was a ‘no reply’ address I called customer service to be rudely told “of course we will be sending it back” … no further communication was received.This week I was on the case, I called Customer service again to be told they couldn’t discuss with me, it had to be my sister, so I went to the online chat, where I was told an email had been sent requesting the product be returned and that we would be copie

323
Jack
Dyson Community Manager
13 days ago
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kerrybRookie Member
asked in General discussion
Dreadful customer service

Contacting Dyson customer service is a very painful and tedious process. Used chat on the app first - no confirmation email and cannot access previous chat so spent half a hour on hold days later to speak to a person. Phone line connection intermittent at best. Had to repeat my details many times. Dyson did have record of the collection date I was given so some small comfort but still not received any confirmation email despite being told I should have it within 24 hrs of initial contact. A really disappointing experience from a company that should do better considering the price of their products and loyalty of the customer. 

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14 days ago
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JKBSHAFFER5New Member
posted in General discussion
Dyson Air Wrap Attachment Suggestion

I would just like to suggest a new brush head for the Dyson Airwrap similar to the Drybar hair dryer brush head or the Revlon hairdryer brush head. I like the size of the new larger Dyson brush head, however, it does not have the same dual type bristles that can really grip the hair while you’re drying it instead of me having to really help my hair stay on the brush with my hand. I used the other two hair dryer brushes and wanted to purchase one, but that seems like a waste since I already own two top of the line hair drying devices from Dyson (the blow dryer and airwrap). This is just a product suggestion that would be really cool if you guys made. Thank you so much for your time. 

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Jack
Dyson Community Manager
14 days ago
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gorete.New Member
asked in General discussion
where is my seial nuber form ?

About 2 years ago my good friend give me a Dyson supersonic.  Few months ago my Dyson stoped working.I’ve been trying to call different Dyson customers service numbers for help- with no luck.Every time when I give my serial number I being told that my serial number is not from uk  and that I need to call country where my Dyson was bought  originally.When I’m asking if they can help me with finding out where is my Dyson supersonic from you guys are me that you can’t help me and I need to do it myself.For the past 12 months my hair dryer is sitting in the box broken and I can’t figure out what to do with it.Is there any way you could help with this and find out where is my hair dryer from so I could send this and get it fixed ?

131
Jack
Dyson Community Manager
14 days ago
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janebNew Member
asked in General discussion
Dyson Corrale straightener is a defective product

DO NOT BUY THIS PRODUCT. Do your homework first online and you will see numerous complaints. It works for a short time, then I got an error message to “reset” which would not work. Now it has died completely after maybe 5 uses. This seems to be a common complaint.  Dyson continues to market a product that they must know is defective and refuses a refund, offering only a replacement which I do not want due to the number of failuresDO NOT BUY THIS PRODUCT and think carefully before buying any other from Dyson as their customer service is horrible.  DO NOT BUY THIS PRODUCT

351
Jack
Dyson Community Manager
14 days ago
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L MNew Member
asked in General discussion
STOP HOLDING MY MONEY! GIVE ME MY REFUND!

Almost a month after Dyson received my machine, still no refund! Countless promises over the phone and on line chat but I still haven’t received it! From reading posts by others, I know that this is not just happening to me, but to so many.I guess this is Dyson’s business model! I will keep this in mind, next time I need a new vacuum! 

471
Jack
Dyson Community Manager
15 days ago
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emma harnessRookie Member
asked in General discussion
Corrale Straighteners

It seems to be a common theme with the Corrale straighteners, mine are just over 2 years old and won’t hold charge for more then 2 minutes. As they are out of warranty Dyson have offered me £99 for a refurbished pair which I am reluctant to do if the same will just happen again. I may aswell invest the £99 in a different brand. It’s bad that dyson charge so much for the straighteners that seem to only last 2 years! Just being told this happens to all batteries is not good enough. If I was advised this before purchasing I would not have bought them, The straighteners are not cheap and I expect so much better from dyson.

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15 days ago
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JennmNew Member
asked in General discussion
what do I do with my Supersonic that I purchased in Japan

I purchased a Supersonic in Japan because I was told it’d work in the US.I came back home, tried to use it, and it won’t work.I contacted the customer service and they told me to contact my local store, and that they would exchange for a US one.I called, the store is saying that’s not true and they can’t do that.I activated my warranty no problem so I have warranty but what do I do with this Supersonic if I can’t use it…..?

201
Jack
Dyson Community Manager
15 days ago
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Nick1989Novice Member
asked in General discussion
Dyson Airstrait straightener

Hello,i have a questîon.If i use the Dyson straight. At the beginning i have wet hair.I start form a wet mode 140 C and after should i switch on for dry mode for styling my hair or i continue with wet mode?[Moderation edit - title updated]

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15 days ago
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Jo corNew Member
asked in General discussion
missing hairdryer

My hairdryer still hasn't been returned to me. My hairdryer is still under warranty but was faulty, I was advised by Dyson to send it off for repair which I did on the 10th of October 2024 the 12th of October I had email to say it was repaired and on its way back to me... No tracking ref available??Today is the 4th of November and I still haven't received my hairdryer... I have phoned Dyson on numerous occasions.. only to be told by different advisers, time and time again that it has been escalated and to wait 48 hours. I am extremely upset and frustrated, the whole situation is causing no end of anxiety, the calls have left me in tears. Is there anyone here that can help me please.  

101
Jack
Dyson Community Manager
16 days ago
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darren922603Rookie Member
asked in General discussion
Extremely Disappointed with Dyson’s Customer Service and refund help

I am beyond disappointed with Dyson’s handling of my recent purchase of two hairdryers. I placed the order in September but only received one hairdryer in the package. I immediately contacted Dyson’s customer service and even provided a photo clearly showing that the package size could only hold a single hairdryer.Since then, it’s been nothing but frustration. Dyson’s representatives have continuously deferred my case, asking me to wait 24 hours for an investigation, only to repeat the same message without any resolution each time I followed up. To make matters worse, after another call to customer service, they told me it was UPS’s fault for not shipping the product correctly and that I needed to contact UPS myself to resolve the issue.I finally requested a refund, as I was fed up with their excuses, but they refused and insisted I handle it with UPS. I’m absolutely appalled at their lack of accountability and the way they’ve dismissed my concerns. This customer service is unacceptabl

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16 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Behind the style with Dyson Beauty in special edition Strawberry Bronze and Blush PinkNEWS - HAIRCARE

 Go behind the style with Declan Shiels, Session hair stylist, as he breaks down how he uses the Dyson Beauty range to achieve a range of styles.Declan uses the Dyson Chitosan™ styling range, as well as the new special edition Strawberry Bronze Dyson Supersonic Nural™ hair dryer, Dyson Airwrap i.d.™ multi-styler and dryer and Dyson Airstrait™ straightener to achieve salon worthy looks, in style. Dyson Strawberry Bronze and Blush Pink 2024 gifting rangeOur special edition colourway for the 2024 gifting season, Strawberry Bronze takes inspiration from Dyson Farming strawberries. From a single strawberry came a magnitude of hues, all brought together to create a complex shade of pink, tinged with fresh red. The result? A unique and striking finish, ripe for festive gifting.  When and where can I order from the Dyson Strawberry Bronze gifting range? Now available in the US, UK, China, India, Singapore, Australia, Spain and Portugal. Keep an eye on Dyson.com for future updates as Strawberry

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Jack
Dyson Community Manager
16 days ago
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ManubaleNew Member
asked in General discussion
Disappointment

i copy here a message I sent in July this year, never a reaction to this...Dear Customer service, last Sunday 8th July I have purchased my 3rd Dyson machine. I have already the Airwrap 1st generation, the pop ceramic version and now I also have purchased the Airstrait.It was a bad surprise to see that in the Bijkenkorf account I was given a voucher for a free Dyson borstelset, a beautiful pink stylingtool. I was very happy then I went to pick it up. But I discovered I could have right to this if I purchase another Dyson machine!!!!Seriously? I am thinking about bringing the Airstrait back. It feels really like if I am fooled. How can one person buy so many machines? I have already 3 with this one and I find it very disappointing. I think your marketing campaign is almost offensive.I would have really liked to have a little present after all these purchases, I hope you can do something for me. Last update: today the airwrap brush, the styler, broke, I do not have the bill because I got

271
Jack
Dyson Community Manager
17 days ago
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SherLNBNew Member
asked in General discussion
Dyson Airwrap Damaging / Breaking Off My Hair

I purchased the Dyson Airwrap Complete Long in Sept 2023. After the first use, I was in love. The airwrap delivered as promised - drying and taming my hair into a beautiful blowout look and in a short time. However, after less than a handful of uses, I noticed my hair was breaking off in huge quantities. As a Dyson AirPurifier owner and fan, I didn’t want to believe it was the Dyson Airwrap, considering the advanced technology and testing. However, I had a clear halo of broken hairs (~3 inches in length) sticking up every which way across the entirety of my head. I’m 37 and had never experienced this before. Underneath and at the nape of my neck, where my hair is arguably the healthiest, it was only a few inches long in huge sections. As you can see in the one photo, it was coming out in huge clumps in the shower, as well.In an attempt  to regain some of the health and volume of my hair, I used the Airwrap very sparingly over the next few months (Dec 2023 - April 2024). My hair is natu

250
S
17 days ago
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scarlethandsRookie Member
asked in General discussion
Wave+curl diffuser compatibility

Is the new Wave+curl diffuser attachment only compatible with the Airwrap i.d. or can it be used with the original Airwrap? I’m not seeing anything on the product page for the new diffuser attachment about compatibility and considering the original Airwrap diffuser is always out of stock I’d really like to get the new diffuser attachment for my original Airwrap. 

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20 days ago
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mairiu21New Member
asked in General discussion
Airstraight Settings

How do I change the settings on my airstraight when I have already used the machine?? 

251
Jack
Dyson Community Manager
20 days ago
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SlaviniyaNew Member
asked in General discussion
Why won't a Dyson machine purchased in the US work in Bulgaria?

I am so upset, i was crying all day. I just receive my Dyson brand new from USA, but i live in Bulgaria and will use it here. I ordered it a month and a half ago, a friend of mine just bring it here. There was no information, that that it is unusable in european electricity system, i got laptops, telephones and other appliences, and never have such a problem. Please give me a solution i was waitin a long time to safe the money for my Dyson and now everything is ruined. Please help me with advice and is there an option to replace it with one for the european standarts. Thank you very much, please help in this awkward situation.[Moderation edit - title updated]

351
Jack
Dyson Community Manager
20 days ago
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GrumpybeignetNew Member
posted in General discussion
It shouidn’t be this hard to purchase a ridiculously expensive hair dryer

I have now spent more than an entire day trying to by a supersonic professional dryer. I first contacted customer support who would not give me the discount without providing a license. I live in Quebec where there is no licensing system. I spent hours on the phone to ministries in Ontario and was able to obtain the license number I was given there when I passed my exam in Toronto over 20 years ago. Dyson Customer service would not accept it! Its expired. Of course it is. I do not renew it because I do not need it here! I’ve been in Quebec since 2006. Eventually they offered to allow me to purchase it at full price. I wanted to buy it through the website so I could pay in installments but they said it wasn’t possible so I agreed to pay full price over the phone. I was sent multiple payment requests which were accepted but then almost immediately canceled by Dyson. I have no idea why. Finally I called the demo store in Toronto at Yorkdale. The employee there gave me the discount but my

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21 days ago
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AirwrapUser28New Member
asked in General discussion
Airwrap Nightmare

Hi all,I recently ordered an airwrap on 09/17/24. Unfortunately, it turned on ONCE out of the box and never turned on again. Naturally, I called dyson's customer service. They put me on a video call where it was determined I received a broken airwrap and could exchange it for a new one. So on 09/21, I sent it back to dyson who received it on 09/27. This was later confirmed by dyson chat support. Following the return I asked the dyson chat when I would get the return. I was told I would be contacted in 15 business days, but now it's 10/27/2024 and I haven't heard anything. I've called and messaged but I have yet to receive a tracking number on my device. I keep being told to wait 24-72 hours, and after I wait the time frame I still received nothing. I had initially ordered this device for an event occurring this Friday (11/01/24) and I fear I won’t get it in time and I’m out hundreds of dollars. I’m beyond upset, I feel like I’ve been robbed of my money. Any advice on next steps?Conside

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A
23 days ago
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sandraferrand24New Member
asked in General discussion
prcd plug

Does anyone know why can’t the airstrait (prcd) plug be plugged horizontally. I live in Peru and just bought mine and the plugs are horizontal and not vertical. How can that affect my dyson?.

341
Jack
Dyson Community Manager
23 days ago
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User09876New Member
asked in General discussion
Hair loss

Purchased the airstrait and my hair has been falling out since. Returned and customer care never responded to complaint. I own their hairdryer and have used the airwrap with no problems so made the mistake of trusting their product. I noticed the hair loss 2 days later as my hair was literally shedding in my hands. My hair is still falling out weeks later. I have cried many times. This hair has come from the root. My hair when straight reaches the very end of my back. I have 3c curls. I have lost so much hair and don't understand how this could have happened from one use, and how there are no reviews discussing this.  Wondering if anyone has had a similar experience and how they made it stop.

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Jack
Dyson Community Manager
23 days ago
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MaryumNew Member
asked in General discussion
help needed!!

I’ve had my Dyson Airwrap for exactly two years now and it has had no issues whatsoeverrecently it has started blinking red light n then it turns off ive properly cleansed the filter and I’m sure there’s no issue with the voltage it works for a around two mins then it closes again what should I do?

271
Jack
Dyson Community Manager
23 days ago
T
tucan9389New Member
asked in General discussion
How to forcibly disable ‘pause detect’ in Supersonic Nural?

Hello, I am currently using my dryer like in the above picture: holding by dryer holder.Unfortunately, the dryer keeps enabling the pause detect function due to no motion on the holder.How can I disable the pause detect forcibly?I know I can disable it when using a diffuser attachment, but it is not enough air power. Hope there is a way to solve this problem.Thank you. Best regards,Young

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Jack
Dyson Community Manager
23 days ago
M
MikaelaNew Member
asked in General discussion
can you help me find what date this dayson was bought

 

471
Jack
Dyson Community Manager
23 days ago
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