Hair Care | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

Dyson hair care

Dyson hair dryers, multi-stylers, straighteners, and formulations

731 Posts
M
MirthiaRodzNovice Member
asked in General discussion
Order status and orientation

Hi:On November 24 I did an online order, 3 days ago ( Nov 27) I received an email that the product color was not available and I need to change it. The same day I replied the email that I received and called after 1.5hrs waiting in the phone, I changed the color and requested a confirmation by email. Representative told me that I suppose to receive it in 3 hrs today is Nov 29 and Im still waiting for the confirmation. I sent messages in WhatApp nobody responded, I chated with somebody in the chat yesterday the 28 and told me that the email is pending to be receive the same day. I need to know if this page for Dyson is a scam because there is no sense for me that Im still waiting for days for a confirmation and customer service online and by phone are NOT available never. I dont understand the delay to response the basic things and if is a scam I need to cancel today,  Thanks! 

2723
C
11 months ago
H
Hanna88Rookie Member
asked in General discussion
Hi! What are exactly Dyson AirWrap's three temperature modes (°C/°F)? Thanks.

Dyson AirWrap's three temperature modes

28122
H
11 months ago
L
ladyinredNew Member
asked in General discussion
Airwrap Incomplete

Hi Dyson, how about selling your Airwrap by itself and then customers can choose the tools to with them. Therefore it will be cheaper for a lot of potential customers. I had the Airwrap Complete and only used the prongs. 

781
A
11 months ago
L
LcatchpoleNew Member
asked in General discussion
How do I arrange a repair for my Dyson Corrale straightener?

My straightners were ripping my hair when i used them today. when i looked thed rubber seal around one of the plates has un stuck and the plate is not working effectively. i can not see a way to mend this and need them returend as they are under warrenty ive only had them 4 months and no reason this should have happened. i do not know how to fix this and i can seem to find any way to contact dyson or discuss the issue i am having with them  Please help direct me where and what i do next, i was so excited to buy these and i am gutted just want them to work and get it sorted Laura(Moderation edit - title updated)

9271
Jack
Dyson Community Manager
1 year ago
S
stuNew Member
asked in General discussion
Where can I find information on returning my order on Dyson.co.uk?

Why is the web site for dyson no use for return information(Moderation edit - title updated)

611
Jack
Dyson Community Manager
1 year ago
S
SuzysueNew Member
asked in General discussion
Will a UK Dyson hairdryer work in Thailand?

Does anyone know whether the Dyson hairdryers work in Thailand please?

3091
J
Silver Level Contributor
1 year ago
A
AustinNew Member
posted in General discussion
Anyone having luck with US escalation? i don't

I bought the airwrap. We all know how expensive it is. Used ones didn’t work then tried one more still no success. Was on phone for one hour 49 minutes. The rep tried to connect me with Marisa who happened to be a team lead. I was put on hold multiple times but no one would say a word on the other end. It was impossible to believe they couldn’t hear me. It was done intentionally so I would give up. Finally it sent me to a survey. Next day I get an email from Michael that I will be offered 20% discount on original pricing as a good gesture to help with what I went through also stating I will get a return label. Then a email from Marisa as well. I sent all the information I was asked to provide and screenshot of what I like to get in exchange. As of today no news or a shipping label. How hard is it to take time to help a customer and honor what is promised? I’ve never ever faced such issues with any product or company on a return such as this 

3381
A
1 year ago
J
Jkcm4949Rookie Member
asked in General discussion
Why is the Dyson Airstrait straightener making the room foggy?

Why is my brand new airstrait making the room foggy (using on dry hair)?

16892
J
1 year ago
K
katieq1New Member
asked in General discussion
Dyson Corale straighteners - battery died, advice needed.

I’m trying to find out whether you can get a new battery put into the straighteners?They are approx are 2 years old and you can no longer use them without plugging them in.Really disappointed as they cost a huge amount of money to die within this space of time?I have gone through all the support advice and have checked everything.

4371
A
1 year ago
M
minklemooNew Member
asked in General discussion
Purple & Black Straighteners - Help!

Im trying to buy these (and have been for the past 18 months!) I can see you can buy if you're a stylist or from America - has anyone tried this before? Im in the UK.Any other ideas - I'm not interested in any other colours other than the purple and black (to match my airwrap) 

101
A
1 year ago
N
NealguptaNew Member
asked in General discussion
How can I find replacement parts for the Dyson Airwrap™ multi-styler?

My daughter has an airwrap. There is a collar at the top if the airwrap that you attach the brushes to. This does not seem to be available in the spare parts section of the Dyson website.Any ideas where I can get a replacement please?(Moderation edit - title updated)

1191
A
1 year ago
K
Karen PRookie Member
asked in Everyday use
Straighteners battery flashing empty when fully charged

HiI have had my straighteners for about 3 years, never had any trouble with them. Until now…I use them 2 to 3 times a week. When I take them off the charge they show a full battery. I use them for lees than a minute and the battery flashes empty and they turn off. I put them back in charge and the battery shows full. I turn them on again and the same thing happens.Can anyone help with this issue?  Thanks

1824
K
1 year ago
A
AhylandNew Member
asked in General discussion
air wrap attachment doesnt fit

I bought my air wrap a few years back and just bought two new attachments but they don’t seem to fit. I had thought that they were universal so wondered if this isn’t the case? My old attachments have little nobbles on them that click in and the new ones are smooth…

2871
A
1 year ago
emmanuelkatto
emmanuelkattoRookie Member
asked in General discussion
How to treat heat-damaged hair?

Hey, my name is Emmanuel Katto and I’m from Uganda. I’m facing alot of hair damage issues, my hair are very damaged after using the hair straighter can anyone help me how to treat heat-damaged hair without cutting my hair?

702
emmanuelkatto
1 year ago
M
MrsWNew Member
asked in General discussion
Airwrap - Which attachment are for long vs short hair?

Hi! I’ve sadly purchased the airwrap for above shoulder length hair instead of the long, I didn’t realise there were different ones available. As I’ve already opened and used it, can I ask which attachments are different for long hair? Hoping it just one or two so I can purchase separately! 🤞🏻 

7501
E
Gold Level Contributor
1 year ago
H
haileynNew Member
asked in General discussion
I have not received any updates on my order - HELP

I have placed an order for a professional blow dryer through the phone with dyson. I placed my first order on 10/13 which was canceled the same day and called again to place a new order on 10/19. I have called consistently asking for answers as to what is going on with my machine. I am always told on the phone that the order is processing and they will expedite it for me, but I never receive a confirmation email. I am extremely upset and do not know what to do as I need this for work and no one seems to be able to help me.

2181
Stuart
Dyson Community Manager
1 year ago
G
Georgina4795New Member
posted in General discussion
Red Airwrap - Where to purchase?

How comes Dyson has created a Red with Grey Hairdryer, Red with Grey Straighteners but not an all Red with Grey airwrap? I know there was the all grey with small amounts of red on it but surely you would want to match the set? I know I certainly want an all red one to match my set instead of buying one that is a different colour!?

1301
A
1 year ago
S
Soha CanavatchelNew Member
posted in General discussion
Bought Airwrap in India and was told by Dyson US that we could exchange but they are now refusing. Comments welcome.

I got the air wrap in India as a gift, but have moved to the US since. Chatting with the Dyson US customer service I was told that once I moved to the US, I could get it checked and exchanged if everything was ok but the repair center said they don’t do international exchanges. I talked to the customer care again and now they are saying the same thing that they cannot exchange. They lied and now I am stuck with this $600 product that I cannot even use. Here is the chat with the customer care attached. 

13781
Stuart
Dyson Community Manager
1 year ago
T
ThiriNew Member
asked in General discussion
Difference between Dyson supersonic hair dryer with or without case

The price is the same 329.99 but the Blue Blush one is with the case and other accessories and other colour has no accessories but same price. Wonder why. Is the quality and performance the same?

10371
A
1 year ago
K
KGertis04Novice Member
asked in General discussion
New attachments - Flyaway Smoother

I saw a Dyson review on youtube for a new 2-in-1 flyaway attachment with brush. Does anyone know if Dyson is releasing a new attachment for the Dyson Supersonic? 

54012
S
1 year ago
C
Caroline MilneNew Member
asked in General discussion
Complimentary items not delivered - Anyone when this will arrive?

I have just had my dyson hair dryer delivered 3 days ago but not the complimentary travel box nor stand.  How do I go about resolving this issue please. 

2461
A
1 year ago
R
Rick2454New Member
asked in General discussion
PURPLE AND BLACK DYSON STRAIGHTENERS - Where to buy?

HiDoes anyone know where i can obtain a set of Purple and black straighteners (for a Christmas present)? I think they were/are special edition….Thanks… 

281
A
1 year ago
J
JoyceTomNovice Member
posted in Everyday use
Dyson Supersonic HairDryer HD15 Relocation from Japan to Canada. Will it work?

Hi, I purchased the HD15 in Japan a few months ago and al in a sudden that I have to relocate to Canada.based on other conversations, I know that converters ar not recommended, do you have any solutions that can offer to me?best regardsTom

10354
J
1 year ago
E
EwaKNew Member
asked in General discussion
Does the Blue Blush edition come with the diffuser attachments?

Hi, I’m wondering if the new gifting edition hairdryer (Blue Blush) comes with a diffuser? I thought they all came with the same 5 attachments (including the diffuser) and the new edition comes with 6 attachments because of a presentation case, but the diffuser is not listed in the box description. It is in the photo though so that’s a bit confusing. 

621
A
1 year ago
A
Amy daviesNew Member
asked in General discussion
My air wrap is only working intermittently - Help!

I cant contact anyone at dyson for help with my air wrap there is no response to chatbot or phone lines. It’s terrible. 

1663
A
1 year ago
Terms & ConditionsCookie settings