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Dyson hair dryers, multi-stylers, straighteners, and formulations

730 Posts
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chk1516Rookie Member
asked in Maintaining your Dyson hair care machine
Relocating countries but Airwrap won't work and Customer Service won't help

Hi,I am moving from the US to India permanently. I was told before I bought the Airwrap that I would be able to exchange it with an Indian device when I moved to India. However, I spoke to US customer service today and they said that I have to take my device to India, and then see if the Indian customer service can help me, but the US team cannot. I’m now stuck with an extremely expensive device that I didn’t know would not work abroad, or cannot be swapped in the case of a permanent relocation. Selling it in the US means selling at a big discount, and re-buying in India, which is ridiculous. Is there any other solution to this problem?

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1 year ago
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JanBNew Member
asked in General discussion
Is it time to replace my 8+ year old hairdryer??

Hi 👋 i have the Dyson Supersonic Hairdryer. It must be 8+ years old. I have noticed that it now  feels really hot on my scalp when on medium setting. This never used to be a problem. Is it time to replace???? Thanks for any input 👍 

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1 year ago
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helengNew Member
asked in Getting started with styling
Dyson Airwrap - I Can't get my fine, frizzy hair smooth - Help!

I have chin length very fine, frizzy hair and have a dyson air wrap. I can't get my hair as smooth as with a conventional hair dryer. The air wrap doesn't come with a smoothing nozzle or a gentle air attachment. Is it possible to get my type of hair smooth?

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1 year ago
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tellcherylRookie Member
posted in General discussion
Corrale straightener won't hold a charge - No replacement offered after warranty expired - Buyer Beware

I purchased the Corrale straightener a little over 2 years ago. My warranty was up 6 months ago and now my straightener will not hold a charge for longer than 3-5 minutes. I am furious that an expensive item like this is not guaranteed to last longer than 2 years. I was instructed by Dyson to take it to the nearest service center (an hour away) so they can determine what is wrong and how much it will cost me to fix it. I love my Dyson products but not so much that after paying A LOT for this product I now have to drive several hours there and back to PAY to have it repaired. This is not the way you stand behind your products or keep satisfied customers. I will warn others and encourage them to buy less expensive brands because it appears the Dyson name is not worth it! So disappointed...

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1 year ago
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PhankRookie Member
posted in General discussion
Corrale Straightener: Flying in Canada

Just a heads up, the Canada airport security would not permit me to bring this through.  Apparently they are of the view that it exceeds the Canadian regulations for the size of the battery.  It can not go in checked luggage, and they will not permit it in carry on.  You should leave this at home if you are travelling in Canada.We were able to leave it at lost and found to get upon our return, but you might not get so lucky.

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1 year ago
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tier.stein94New Member
asked in General discussion
Relocating to Australia - Advice on using my Dyson Tech

Hi,I am moving to Australia from the US. I currently have the dyson airwrap and love it. I know the airwrap won’t work properly in Australia due to the voltage differences, but I wanted to see if I was possible to just purchase an australian base for the airwrap instead of repurchasing the entire package with all of the different attachments again. Is this possible? Thanks, Tierney

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1 year ago
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JojoloNew Member
asked in General discussion
Issues returning Dyson airwrap

Hi, looking for some advice/help returning my Airwrap.my husband bought me the UK airwrap for Christmas while we were in the UK - but we were due to relocate shortly after to the US. Ahead of purchasing, he had contacted Dyson and been told the UK version would work in the US with a voltage adapter. This is the only reason he bought the UK version rather than waiting until we were in the US.  we now know (several conversations with Dyson and a voltage adapter later) that the UK airwrap won’t work in the US. But leading up to this point we’ve both spoken to Dyson several times and been told the adapter will work. I even have a WhatsApp conversation with Dyson where I was recommended the adapter, even to the point I was asking for advice on which make of adapter was best for Dyson products. Given we were given the wrong information, I want to exchange my UK airwrap for the US version. But it’s been really difficult trying to resolve things with Dyson. I’ve been bounced between UK Dyson a

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1 year ago
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Lidya SantosoNovice Member
asked in General discussion
Dyson Corrale showing airplane mode even though I had turned it off - Any Suggestions?

My dyson corrale after fully charged, showing airplane mode though the airplane mode is off, but it always showing airplane mode which i cannot use it, can anyone advise how to fix this? Thanks (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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baggaroop26Rookie Member
asked in General discussion
Airwrap - HELP Red Flashing Light

I have had the Dyson airwrap for a year and around a month ago the red flashing light started to come on. I regularly clean the filter but the airwrap overheats and turns off, after the flashing light turns on. I have followed the steps for filter cleaning but nothing is working and I’m super frustrated :( (Edited by moderator – Tags added)

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1 year ago
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dmac99Rookie Member
posted in General discussion
Does the Dyson Supersonic hair dryer contain PTFE (Teflon)?

Hi, we are getting a rescue parrot soon and we were wondering if the Dyson supersonic contained teflon (ptfe) as this can be harmful to parrots and other birds   - thanks

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1 year ago
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jackgopack4Novice Member
posted in General discussion
Does the Dyson Corrale straightener contain PTFE (Teflon)?

Hello, we have a rescue bird in the house and I am wondering if the Dyson Corrale uses any Teflon/PTFE in its construction, especially in or around the heating element?Thank you.

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Jack
Dyson Community Manager
1 year ago
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TanpreetNew Member
asked in General discussion
I want to know if my US bought Dyson airwrap will work in Canada?

I have recently bought Dyson air wrap from USA and will be moving to Canada soon, please let me know if that will work in Canada as they have same voltages. (Moderation Edit - Tags Added/Category Updated)

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Gold Level Contributor
1 year ago
Helias
HeliasNovice Member
posted in General discussion
How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier. 

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1 year ago
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KnottNew Member
asked in General discussion
Can I return my Dyson at another country that I purchased?

I bought the hair dryer from Japan to use in Thailand but the voltage are different so I don’t want to risk using an electric voltage converter adapter. Does anybody know if I can return it or exchange it in Thailand or Singapore?Thanks,Knott

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Silver Level Contributor
1 year ago
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Diane 60New Member
posted in General discussion
Dyson Corrale and Virgin Atlantic - Travel conditions

Just confirmed with Virgin Atlantic that you cannot take the Dyson corrale on their planes. They limit lithium batteries to 160watts and the corrale is 200. So disappointed as bought this for my holidays.

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson Airstrait™ straightener launch eventHAIR CARE

 Catch the highlights from our New York launch event as James Dyson reveals our latest haircare innovation - the Dyson Airstrait™ straightener. Wet to dry straightening with precise airflow. No hot plates. No heat damage.To be among the first to hear when the Dyson Airstrait™ straightener will be available in your market, don’t forget to visit your local Dyson website. Related community topicsIntroducing the Dyson Airstrait™ straightenerEngineering the Dyson Airstrait™ straightenerDyson Airstrait™ straightener - StylingThe Dyson Airstrait™ straightener: Wet and Dry styling modes

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Stuart
Dyson Community Manager
1 year ago
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PraveenaNew Member
asked in General discussion
Anyone know when Dyson airstrait will be launched in Denmark?

When Dyson airstrait will be launched in Denmark?

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1 year ago
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FinburgRookie Member
posted in General discussion
Disappointed Customer - Order Feedback

It is with sadness and disappointment that I feel I need to write to you.As an owner of several Dyson devices I am a advocate of your products and I would not hesitate to recommend them to others. That opinion has been somewhat tarnished by my recent experience.I ordered a pair of straighteners direct from your website for my partner. I ordered them Friday 19th May giving sufficient time for them to arrive for her birthday on the 31st May. The website states free delivery and I was able to pick a specific date which was important as I needed to be at home to receive them. I chose delivery date of Thursday 25th May 12:00 – 18:00, still with the thought that would give sufficient time, I received Email confirmation of the order within an hour of placing the order.Thinking all is well I did not give it a thought until 18:00 on 25th May when I realized that it wasn’t going to arrive. I tried to contact customer support by phone but after ten minutes gave up and used the What’s App messenge

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DavidTaylor
1 year ago
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elenasylvesterNew Member
asked in General discussion
Refurbished Dyson Styler. Why have I not been offered an exchange?

I am writing to express my deep dissatisfaction with the Dyson Styler I recently purchased, which has been consistently malfunctioning and poses a significant inconvenience during use. I am particularly disappointed with the fact that Dyson has deemed this product as a final sale item, preventing me from exchanging it for a fully functional replacement.On May 25, 2023, I bought a refurbished Dyson Styler on dyson.com.  At first, I was excited about the opportunity to own a high-quality product at a reduced price. However, my enthusiasm quickly faded as I began to encounter numerous issues with the styler.The primary problem I have encountered is the device randomly turning off in the middle of using it. This disruption not only interrupts my styling routine but also wastes my time and leaves my hair in an unsatisfactory state. Furthermore, there have been occasions when the styler simply refuses to turn on, even after repeated attempts. This inconsistency and unreliability have rendere

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Stuart
Dyson Community Manager
1 year ago
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NarinderNew Member
asked in General discussion
Questions on using the Dyson Corrale in Mexico

I recently found out I cannot use my Dyson hairdryer or air wrap in Mexico because of the voltage issue. So question if I take my Dyson straightener will the charge fully for me to able to use them at full heat wireless.

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1 year ago
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shingRookie Member
posted in General discussion
WANTED: Oval Attachment for the Airwrap, please!

Recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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1 year ago
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Matt825Novice Member
posted in General discussion
Airwrap shuts off - terrible customer service

I have purchased numerous Dyson vacuums, the Supersonic, and then the Airwrap.  Everything has been perfect except the Airwrap started shutting off randomly and having to be hard reset.  I’ve checked the filter, ran it with the filter off, etc and nothing resolves the issue.  I didn’t know that the unit had a 2 year warranty that expired in December of last year until I had contacted support back in February.  They seemed to be friendly at the time, acting like they would possibly cover the unit’s fix, but couldn’t help because I didn’t have the unit with me to “troubleshoot”.  I finally got a moment at home where I could grab the unit and sit down and go thru the paces and the chat rep ran thru basic troubleshooting and finally concluded that I need to drive an hour to have it looked at so that they can charge me to fix it even though it seems to be a widespread known issue.  So I either buy a new one after 2 years or drive an hour to pay to have someone hopefully fix it so that it po

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Gold Level Contributor
1 year ago
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MicheleRookie Member
posted in General discussion
Dyson Supersonic hairdryer

Issues with the air filter cover breaking. I've received two different sets of advice. One from the call centre and one from an online chat service. The online chat appears to have generated a product dispatch, which it says it doesn't have any of, with no further explanation in the email ie will it be dispatched when or if it comes back into stock etc. As mine has a preformed UK plug (I'm in the UK), I don't see how this can be applied by me, unless the replacement filter cover has a different style to the original.During phone call a video link was created for her to see the issue and she said after going  away for some time that it would have to be returned for it to be replaced...and I would hear from that department to arrange a collection etc. Ie I've not had any further contact since, except the above email (from the online chat) saying a replacement would be sent, but non are available. Help, which is correct and what should I expect. My one year guarantee will be ending shortl

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1 year ago
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MilenaNew Member
asked in General discussion
Dyson Airwrap - US model doesn’t work in Europe (Armenia)

Hello My name is Milena I bought a Dyson from America. Now I’m in Armenia here voltage is 220 but Dyson need 110v My question How can you help me to solve this problem. And you’re adding a traveling bag for what? If I can’t travel because of the voltage problem. I’m sad )))) 

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1 year ago
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SuzyfloridaNew Member
asked in General discussion
Dyson hair dryer keeps shutting off

My hair dryer turns on for seconds and then shuts off. I have checked and cleaned the filter, there are no issues with the cord or outlet. I store the dryer in a safe, cool place. I purchased my Dyson hair dryer 3 years ago and in the last month I can’t use it to dry my hair due to the constant shutting off. This should last more than 3 years. 

257861
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1 year ago
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