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Dyson hair dryers, straighteners and multi-stylers

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Saragar03New Member

asked in General discussion

Can I use a Dyson Airwrap purchased in the USA in Colombia?

Hello,I recently purchased a Dyson Airwrap in the United States and I will be returning to Colombia, where the voltage is 110V. Can I use my Dyson Airwrap in Colombia without any issues or risks?Thank you!

22 days ago

stef0720New Member

asked in Maintaining your Dyson hair care machine

NEW hair dryer shuts off and blinks red

I just received my Dyson supersonic hair dryer for Mother’s Day, which was less than a month ago. The first time I used it, it randomly shut off and the red lights started blinking. This hasn’t happened in a while, but today I dried my hair and it happened 4 times. This started happening when it was brand new & I only wash my hair maybe twice/week, so I’ve only used it about 8 times. There is no way the filter is dirty. It’s also plugged in directly to the wall, not a power strip. Any ideas? Has anyone had this same problem with their new hair dryer? I feel like I should have Googled reviews before requesting this. 😑

22 days ago

disappointedchicNew Member

asked in General discussion

Repair Options for Supersonic

Hi,I contacted support via chat an phone and each time they have told me I cannot have my hair dryer shipped to the repair center even though the website clearly states to call Dyson Customer Service to have them send a label to ship out product for repair. The nearest repair center is two hours away. That is absurd to send a customer to drive four hrs. roundtrip to repair a $400 product that first of all, should never have malfunctioned; as expensive as it is. This product is 2.5 years old and I have been on top of maintenance since owning it. This should have never happened and I am extremely disappointed with the poor quality and horrible customer service.So is it true? Is my only repair option to drive 2 hrs o the service center to have my dryer repaired?

22 days ago

JgoodieNew Member

asked in General discussion

Hair Dryer Stopped

I’ve owned a Dyson hair dryer for 2 years and 6 months and it stopped working in the middle of using it. I had it on less than 3 minutes so it wasn’t overheated. I called and was told to take it to a service center (45 min. away) which I did. Waited in line for 45 min. and finally someone worked on it for less than 10 minutes, didn’t tell me what was wrong just said it couldn’t be fixed. I have taken care of this hair tool like it’s a baby. I don’t even travel with it in fear of it being stolen and to prevent unnecessary wear and tear. To buy something for this price point, for it to last for 2.5 years, and not even reparable when you don’t even know what the problem was is a disgrace to this company. It should be a full refund and nothing less. It sounds like I am not alone with this dilemma. BTW, the amount of people in the service center getting vacuums repaired leads me to believe I will not be purchasing one of those anytime soon.

23 days ago

diannecristobalNew Member

asked in General discussion

Issue with Dyson Airwrap Purchased on May 16, 2024 in the Philippines

I am writing to bring to your attention an issue I am experiencing with the Dyson Airwrap that I purchased on May 16, 2024.Unfortunately, the device has ceased to function properly. Despite my attempts to troubleshoot by cleaning the filter as per the instructions I found online, the Airwrap remains non-operational. There are no indicator lights blinking, and although I can faintly hear the internal machinery when attempting to power it on, it does not function as expected.As a customer, I am deeply disappointed by this situation. It has been less than a month since I purchased the Airwrap, and its sudden malfunction is unexpected and inconvenient.I would greatly appreciate your assistance in resolving this matter promptly. Please advise on the necessary steps to either repair or replace the defective device. Additionally, if there are any troubleshooting measures beyond what I have already attempted, I am more than willing to follow your guidance.Thank you for your attention to this m

23 days ago

NayeRookie Member

asked in General discussion

dyson airwrap multi-styler pink and rose gold limited edicion restock USA

@Jack Hello😄, I wanted to know if the Dyson Airwrap™ Complete Long multi-styler and dryer (Ceramic pink and rose gold) would be back on the market since I couldn't buy it for my mother at the time 😔on the page said that will be available in 10-14 days.🤔 I wanted confirmation of that. 🥺Or if I would have to choose another color?New stock at Dyson USAthank you! ☺️

23 days ago

bjimene2New Member

asked in General discussion

My air wrap is only working intermittently- turns on and off as I use it

My airwrap starts to turn on and off immediately after I plug it in. I have:Cleaned the filter numerous times. I have even unscrewed the bottom portion that the filter covers to make sure there wasn’t any hair in it. Tried different outlets. Still doesn’t work It’s not due to overheating since it only stays on for seconds There is no flashing red light, which indicates that the filter needs to be cleanedOnline technical support was absolutely unhelpful. They ran through the list of troubleshooting steps that I have tried numerous times. The only option left was to take it to a center that is 8 hours away! I live south of Raleigh, NC, and I cannot believe that the closest center is that far away. This isn’t a viable option for me.I am absolutely frustrated at the customer service quality and the options available to get such an expensive machine to be fixed. Somebody help :(

24 days ago

usernameNew Member

asked in General discussion

MLEBOLONew Member

asked in General discussion

European blow dryer

Can anyone please let me know if Dyson has a blow dryer that can be used in Europe ? I was told not to use mine with European adaptor because it might burn it.

26 days ago

Alexia HRookie Member

asked in General discussion

Faulty Corrale

I am really upset with Dyson. I own several of their products including the Airwrap, hairdryer and Corrale straighteners and after today’s experience concerning the latter product, I will never buy another Dyson machine again and will discourage my friends and family from doing so! Last year my Corrale’s stopped working - they wouldn’t charge. Contacted Dyson and they sent a new charger but then it was obvious it was a machine issue rather than a charger fault, so I eventually got them replaced as I was within warranty, which was quite an arduous process in itself as I recall having to send multiple videos and go through the same set of “troubleshooting steps” over and over again. Less than 12 months later my second pair of Corrale’s have stopped working due to the same power issue. I contacted Dyson today via the chatbot and was told I was out of warranty (even though I had a brand new pair of Corrales less than 12 months ago, the warranty period was not extended), so I would have to

26 days ago

Happy2011New Member

asked in General discussion

Do I have a counterfeit Dyson Airwrap multi-styler?

Hi all,I bought an airwrap but I am not sure if it is original or fake. Can someone help me? Is there any option to be sure that a device is original?

27 days ago

LMR614New Member

posted in General discussion

I am never buying a Dyson Product again

I purchased an Airwrap in 2021. By the summer of 2023, the unit died. I contacted support and was sent a label to send the item in for repair. Unfortunately, I was traveling, and by the time I got home, and settled, the label link had expired. Ever since then, I have been contacting support to have it reactivated, only to be told they will not. The suggestions by the Dyson, “Support,” agents have included drive from Florida to Union City California, to drop off for repair, as well as many other unhelpful tips. I have provided the emails with teh original label link, but there has been no help. I am never buying another Dyson product. I am going to encourage everyone else to also never buy another Dyson Product. Let’s be real, it’s a terrible product, beyond the poor support. It is of European origin, but they do not make the hair tools in Dual Voltage, so you cannot travel with one, you must buy a seperate one for non-US locations. I full regret my purchase, especially if this is how t

28 days ago

jessicabredingNew Member

asked in General discussion

Beware buying a dyson blowdryer! They only last 1 year.

As a hairstylist for 20 years, I’ve always bought my blow Dryers a from my local beauty supply. Like most stores, they have always honored their warranties. If a blow dryer breaks, they would replace it with a new machine, that would guarantee THAT machine would honor the same warranty. NOT DYSON. I bought a new dryer from Dyson. It broke after ONE YEAR. They replaced it, and then that one broke after only ONE YEAR, they would NOT replace it because my “two year warranty” was up. Why should I buy a new one if I can only expect it to last one year? The one I had was $400.00. I’m thinking of buying a cheaper, refurbished one, or buying from Costco because that way I know that they would honor a better warranty than a machine that only works for one year. I cleaned the filter regularly, and both times it just stopped mid blow dry. I talked to 4 costumer service people and they said I could drive 3 hours to try to have it repaired. Why can’t I mail it anywhere?? My word of advise, please c

28 days ago

lk2024Rookie Member

asked in General discussion

Repair Airwrap Ireland- No Collection

I paid 90€ last week (28th May) and booked my AirWrap in for a repair.The courier collection has not showed up to date- I have called Dyson 4 times so far and they allegedly ‘fixed the issue and resent my order’, 7 days later still no sign of a courier. It is my 5th time re-setting up my order today, and I suspect we will not get anywhere again… I am writing here to receive some kind of acknowledgement of how bad this issue is- Dyson are charging customers almost 100€ for an inexistent service. There is no email address to contact anyone in writing (convenient…) and I have been reliant on ringing the helpline every day, almost maxxing out my data plan having to spend so long on the phone. Needless to say, I will never buy a Dyson product again- there is a monopoly on being able to get any kind of repairs (no spare parts are available for purchase online) and the service is appealing for the price of the products.

28 days ago

hawkstern33New Member

asked in Maintaining your Dyson hair care machine

Dyson Supersonic fuchsia paint scratches easily

I bought my Dyson Supersonic (iron/fuchsia) about a year and a half ago, and I still love it as much as the day I bought it.As a general rule, I take extremely good care of my stuff, so it’s annoying that the fuchsia paint on the bezel scratches off so easily on the rare occasion that I bumped the edge of it against the table while styling (not even hard!).There are a total of only 3 small dents/scratches on the edge in the entire time I have used it, so I think I’ve done well, but I paid a lot for this hairdryer, so it annoys me that the paint scratches off so easily.I think it has something to do with the matte finish, since the nickel/copper version has a gloss finish and doesn’t seem to have this issue.I’ve looked online but there doesn’t seem to be any solution available, other than “just live with it”.I’ve dabbed some fuchsia acrylic paint over the scratches since it’s water-based and doesn’t affect the finish on the hairdryer, but it would be nice if there was a recommended prod

29 days ago

Mark ReisNew Member

posted in General discussion

Enough is ENOUGH

I have never, ever (ever) experienced as maddening & frustrating situation as trying to get an exchange on a consumer product. Ever.It’s now June. A faulty hair dryer purchased at Christmastime has yet to be replaced. Every (30 minute) call with support is filled with sweetness & light, and I’m plyed with wine & roses.And then nothing happens. I, of course, ask to speak with management and am passed around from non-English-speakers to more non-English-speakers -- none of whom are a) management or b) able to tell me anything any different from the sweetness & light the previous offered.I will never buy another product from this company. But I’ll lawyer up if I have to here -- on principle alone.

29 days ago

AydanNovice Member

asked in General discussion

Dyson Airwrap - US Model replacement to European (Aserbaijan)

I have purchased Dyson Airwrap from USA (online) one month ago. I am living in Azerbaijan and on my way back home I realized it is incompatible to operate due to differences in Electricity requirements.I was unfortunate not to check it in advance. Customer Support team was unable to help with any relevant advices. I would suggest any recommendation or suggestion on the right procedure to change the Brand new US model into International oneBest Regards, Aydan

29 days ago

Mary BarrieNew Member

posted in General discussion

return faulty machine

I have not received a return email to generate a label and the delivery and pickup is today the support team dealing with me have did everything wrong since contact,if the delivery person refuses to leave me my new hairdryer because of this what do I do next

29 days ago

Wajiha916Rookie Member

asked in General discussion

What are the Dyson Airwrap multi-styler's brush bristles made from?

Hello everyoneI want to know which material is used in dyson hair brush extension of dyson airwrap. Is it actual boar hairs or synthetic material. I have emailed the customer support of dyson Saudia Arabia and they replied it is boar but i have seen a post on verified instagram page of dyson that it is not boar but synthetic. Kindly confirm which material it is as i am muslim and really concerned about it.[Moderation edit - title updated]

29 days ago

flowerNew Member

asked in General discussion

Can I use my Dyson Airwrap multi-styler abroad?

I have recently purchased an air wrapper from Canada and want it to use in Iran with 220V. I know that Dyson recommends to buy products from countries that you live but I was wondering if I was wondering if anyone has used the adaptor[Moderation edit - title updated]

29 days ago

Maggiev300New Member

posted in General discussion

Corrale Straightener

Not happy with this device. Heavy, clunky in the hand, doesn’t hold a charge for very long, and doesn’t deliver results superior to my $35 ceramic straightener. I purchased it refurbished and wasn’t aware until afterward that you cannot return refurbished devices. I should have know that if it was returned once, there would be problems or pitfalls to buying the Corrale. Not worth the price just like the Dyson Airwrap which yields results that can be duplicated with a conventional dryer and round brush.

1 month ago

marcus1992New Member

asked in General discussion

Bought dyson airstrait in korea

I bought dyson airstrait in south korea 2 weeks back15/05/2024 for my girlfriend; however after severaluse back in my home country malaysia; the airstrait went faulty; had brought to malaysia dyson service centre for service; however it is unable to service due to no spare part; needed assistance and recomendation on this..

1 month ago

JackDyson Community Manager

published in Getting started with styling

How to create S-waves with the Dyson Corrale™ hair straightenerTips - Hair care

It’s easy to create S-waves using your Dyson Corrale™ hair straightener thanks to the flexing plates that capture hair with ease. Dyson Global Education Manager, Ricky Younis, shows you how to achieve this super popular look, covering:Ideal hair preparation How and where to section your hair The best technique for a sleek and polished finishOpt for elegance or create a casual vibe – you decide! Learn more

340

1 month ago

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