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Dyson hair dryers, multi-stylers, straighteners, and formulations

785 Posts
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MatthewCastrignoNew Member
asked in General discussion
How can I hold Dyson accountable for their continued lying about delivery???

I am disgusted with Dyson support constantly lying to me about delivery. I ordered a hair drier after seeing that it would be delivered in 2-9 working days. As time went on I messaged support three times asking why the product has not shipped. Each time I got the same BS answer that not to worry I will receive it is 2-9 working days. Well it is now 10 working days and the product is not even in possession of UPS! I ordered the drier as a gift and now I am empty handed on my wife’s birthday. Thank you to the [Moderation edit - profanity removed] at Dyson that lie about their ability to deliver. 

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Jack
Dyson Community Manager
8 days ago
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AyaferchichiiNew Member
asked in General discussion
Broken airwrap and terrible customer service - over two years later!

My Dyson air wrap was a birthday gift for myself, I received it two years ago meaning it is now out of warranty period. I have tried a handful of times approximately 50!!!!! To have this machine fixed.. Before the warranty period ended Dyson accepted my request and had it picked up and sent back to me with nothing but the air filter changed which was not the issue!!!(Bit of background, It is a clear mechanical issue. The machine does not run for more than 10 seconds at a time before cutting off for what seems like forever and has made using impossible as there is just no way I can sit there and wait for the Dyson to turn back on which could be one minute up to 30 minutes! When the Dyson is Working it makes electrical buzzing noises as if it’s going to explode!!!) This is not my issue as if this had been resolved As it should’ve been, I would have been more than grateful. My issue is it has taken over two years and I am still in the same position as I was when I received this for my bir

361
Jack
Dyson Community Manager
9 days ago
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afrisoni13New Member
asked in General discussion
Help! no update on Airwrap Id Exchange

I purchased a brand new strawberry bronze airwrap id directly from Dyson and when it arrived it would not turn on. I called customer service and after troubleshooting they determined the device was faulty. I was disappointed obviously but they assured me I would receive a brand new device in the same limited edition color within 15 business days. It's now been 13 business days since they received the broken device and I haven't received any tracking number or update. Every time l've called customer service they tell me I will receive a tracking number in 24-48 hours and that doesn't happen. I've heard many similar things online and Its worrisome. I spent a lot of money on a device that arrived faulty and now I can't get an answer on when I will receive the new device or even a tracking number. At this point I won't receive the device within the 15 day timeline which is disappointing but I'm really hoping for a solution. I'm especially concerned because the device is a limited edition h

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9 days ago
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ela208New Member
asked in General discussion
MyDyson app is not available in Armenia

I live in Armenia and want to buy the Dyson Airwrap i.d. (HS08). Although Dyson products are not officially available in Armenia, local retailers import them from Europe and India. My question is: would I be able to use its id functionality without the MyDyson app? Or is there another way to make it work?

411
Jack
Dyson Community Manager
9 days ago
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SamuelNew Member
asked in General discussion
my order was canceled

I ordered a Dyson hair dryer and the money has been deducted from my bank card, but I received over 10 emails saying that my order was cancelled. I need help immediately.

541
Jack
Dyson Community Manager
10 days ago
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AniezkaNew Member
asked in Maintaining your Dyson hair care machine
Airstrait shows persisting ‘Reset’ error

My Dyson Airstrait stopped working after 8 months, showing persistent ‘Reset’ error. I’ve been using it from the same location and the same power socket all this time. Now the device is not even able to complete the cleaning phase, it shuts off right away. Please help! 

561
Jack
Dyson Community Manager
10 days ago
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MeerpastelNew Member
asked in General discussion
Is the Airstrait safe for pregnant women?

Hello, I just got my new Airstrait and used it for the first time and while I was using it (for 10 minutes) I noticed that the air-purifier in the next room was going off the charts (turned red for bad air quality) I opened the windows and turned the Airstrait off and the air quality started to get back to normal levels. I read online and found that many people have the same issue with their Airstrait. I started to freak out however when I read somewhere that this happens because the Airstrait releases Ozone!! I’m currently pregnant and freaking out if I should not have used this product while pregnant?! Is it safe for pregnant women? P.S. I didn’t apply anything to my hair before using the Airstrait. I had only washed my hair with 100% natural hair wash.

611
Jack
Dyson Community Manager
10 days ago
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SilverFox632New Member
asked in General discussion
Hairdryer: Replace, Repair or Buy a less expensive product?

This morning my $400 Dyson hairdryer stopped working. I believe the hairdryer overheated. I’ll admit, it's my own fault for not cleaning the filter. I’m curious to hear from others who have had to make a decision whether to repair at a Dyson Repair Facility (costing nearly as much as a new one), buy a new Dyson or purchase a less expensive hair dryer? If you went with a Dyson Repair Facility, what was your experience?I am concerned about the amount of garbage on our planet, and feel repair is the most ethical thing I could do. I just wish Dyson would establish a process to make it easier and more affordable.

381
Jack
Dyson Community Manager
10 days ago
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daisybijouNew Member
asked in General discussion
Airwrap or Airstrait?

Hi! I’m really torn on whether to purchase the Airstrait or the Airwrap Origin with the three attachments. I really love straightening my hair, but at the same time would love to be able to do blowouts etc. My main focus, though, is on hair health. I have slightly damaged, past shoulder length wavy hair that can get quite frizzy, so I want to be able to use the appliance at least a few times a week without heat damage. I assume with the airwrap I could achieve a straight look using the brush attachment, but if this would be more damaging than the airstrait, I’d rather just get that. Any advice would be greatly appreciated! 

411
Jack
Dyson Community Manager
10 days ago
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KevinKolonjariNew Member
asked in General discussion
Dyson Airwrap

Hello to Everyone, my name is Kevin and im from italy, im a student from Unirsm, situated in San Marino, studying Design. Today we had digital 2d courseand we were assigned in groups to create a presentation on a design object, and our group chose to bring the Dyson Airwrap, my request was to know if it is possible to find technical data sheets on the product, technical drawings etc..You would be of great help,Thanks to everyone.

161
Jack
Dyson Community Manager
10 days ago
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Nick1989Novice Member
asked in General discussion
What is different between a styling concentrator and a smoothing nozzle for Dyson Supersonic hair dryer?

If i am going to cell a Dyson hair dryer Supersonic.Please,how could i explain for the client about different between a styling concentrator and  a smoothing nozzle  function 

281
Jack
Dyson Community Manager
10 days ago
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AmyJamieNew Member
asked in General discussion
Airwrap sent for repair has been lost!

My airwrap was sent for repair on 23rd November due to a fault (still in warranty). I’ve since chased for an update on the item and was firstly told by customer services that I’d get it back soon, then was told Dyson couldn’t locate the machine in their warehouse and couldn’t actually tell me if it had ever been received. This level of customer service for such an expensive item is shocking. I have photo evidence of the item being collected from my house by DPD. I was promised an update and still haven’t heard back. I need to know what is happening as it’s a £500+ item that Dyson has lost and so far I’ve had no answers 

281
Jack
Dyson Community Manager
10 days ago
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AlitaNew Member
asked in General discussion
20MM AIRWRAP BARREL

Any word about when Dyson will restock the 20mm barrel for the air wrap? I’ve literally been waiting for a year now… They do have one on the UK website but cannot be shipped to Australia - why? Its 2024 

171
Jack
Dyson Community Manager
10 days ago
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naidenekaNew Member
asked in General discussion
Dyson has the worst customer service experience

I recently ordered a Airwrap from dyson for a gift for my wife. Placed an Order on 25th November and then got an email next day that the order will be delayed.A week later, I chatted with customer care agent who mentioned that the order is not yet shipped from the warehouse. I waited for 2 more days and called the customer care line who told me that the order was delivered already.They gave me some GLS Tracking website which showed that the package was randomly left in public in my building community.After this, I have been in atleast 10 calls with dyson customer care agents who have no power to help but just keep me waiting for hours on phone while they talk with GLS for resolutionAt this point, I have my 700 dollars stuck and no product with me. This is the worst company I have ever bought a product from!

191
Jack
Dyson Community Manager
10 days ago
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GabNew Member
asked in General discussion
Canceled order

I ordered a Dyson hair dryer and the money has been deducted from my bank card, but I received over 10 emails saying that my order was cancelled. I need help

161
Jack
Dyson Community Manager
11 days ago
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Denis1995New Member
asked in General discussion
Dyson Airwrap Complete Long HS05 how to check the originality?

Hi, I recently bought my wife a Dyson Airwrap Complete Long HS05. not in an official store, I suspect I have been ripped off and I want to return it and buy it in an official store, but I don't know how to confirm that it is not original.The internet says that in the original can not be such holes! Thank you for your help.  

551
Jack
Dyson Community Manager
11 days ago
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GoalhangerRookie Member
asked in General discussion
supersonic hair drier increases air flow speed on its own

Hello. My wife’s supersonic hair drier has just started to increase the volume of the air flow on its own. Do we need to reset somehow. Out of warranty in August - typical.The machine works well other than this and she cleans the filter after every use.Thank youPhil

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11 days ago
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Gergo08New Member
asked in General discussion
Where can I buy the new stand display in Hungary?

I have just bought the new Supersonic R dryer and I cannot find a website where I can buy the new stand holder. Can somebody help me which website can deliver to hungary? I’ve tried everything :/ Thank you in advance. 

141
Jack
Dyson Community Manager
11 days ago
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skimlegendNew Member
asked in General discussion
Faulty Product- Poor Customer Service

I purchased a Dyson Supersonic™ hair dryer in Prussian Blue/Rich Copper from Dyson last December for my wife. Upon arrival, the diffuser was broken. I promptly contacted Dyson and provided proof of the damage, and the representative assured me they would send a replacement. However, after several weeks with no diffuser arriving, I followed up, only to be told that they were out of stock, but more would be available in a couple of weeks.Now, a year later, I received an email stating that more diffusers had come in stock. I contacted Dyson again, hoping to finally get the replacement, only to be told they are still out of stock, with the same "in a couple of weeks" response. It has become clear that Dyson has no intention of honoring their promise to replace the defective diffuser.Waiting a year for a replacement is frustrating, and the lack of follow-through is disappointing. This experience has left me with a very negative view of Dyson. It’s unfortunate that one unresolved issue with

110
S
11 days ago
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annelisew12New Member
asked in Maintaining your Dyson hair care machine
EU model dyson in Australia

Hello, I just moved from Europe to Australia, can I still use my dyson airwrap but with an adapter (that doesn’t convert voltage) because the voltage of both countries are the same? I really can’t afford to purchase another dyson that is australian based so any help for this is very appreciated. Is there any way I can avoid frying it? Or is there any possible solution for this problem? Thanks!

171
Jack
Dyson Community Manager
11 days ago
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leah.nicole12Novice Member
asked in General discussion
Dyson Airwrap i.d. not compatible with MyDyson App

Help! I received my Dyson Airwrap i.d. today and as I was trying to add the device to the MyDyson app, it continually said the serial number to my device was not compatible with the app. How is this possible? The entire point of the new airwrap was to utilize the app and Bluetooth software. Customer service claims they don’t know how to help me - it’s extremely frustrating that I paid over $650 for a brand new device (that doesn’t work) and customer service just shrugs their shoulders. Anyone else dealing with this issue??

411
Jack
Dyson Community Manager
11 days ago
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CinShuNew Member
asked in General discussion
help

Can anyone tell me what the little black ring with bristles is with the Dyson air wrap is please? 

151
Jack
Dyson Community Manager
12 days ago
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heidi.ferrariNew Member
asked in General discussion
dyson corrale not holding charge

Had my straighteners just over 2 years now charge inly lasts around 5 minutes without cord being attached - any ideas?

1803
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12 days ago
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richter5New Member
asked in General discussion
HORRIBLE CUSTOMER SERVICE

Dyson customer service is the worst. I recently order an overpriced hair wrap. When it shipped my order was updated with UPS tracking. Based on UPS tracking, the item was to arrive by 3:45 pm today. I had to change my plans to be away in order to be home so that it wouldn't be on the front stoop all weekend. UPS never updated the tracking until 5:00 pm saying it would not be delivered on Monday! When I call Dyson and endured two over seas representatives, one a manager, I was told that it was within the shipping window. They did NOT understand the point. It was witihin the 7-12 days but it had shipped and the information they provided me from their carrier was completely bad information and no updates until AFTER it was to be delivered. I asked for some compensation for this HUGE inconvenience that messed up my entire weekend and got answers read from a script. I would have gotten further speaking to AI. I will NEVER order another Dyson product and give this company a 1 out of 10 ratin

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R
14 days ago
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TR-2025New Member
asked in General discussion
Poor Manufacturing Quality of AirWrap

 I bought an airdrop from [Costco Canberra] in Sep. 2024, my daughter had one which was bought from David Jones and still works beautifully. The new one on the other hand is manufactured with very poor quality, one can see the difference immediately, the attachments do not slide easily.Now this is not a repair issue per say, to take it to a service centres.Any advice on how customers have dealt with poor quality Dyson products.  

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T
15 days ago
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