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Dyson hair dryers, multi-stylers, straighteners, and formulations

741 Posts
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NezaketRookie Member
asked in General discussion
Air wrap

Unfortunately buying dyson air wrap is a mistake for me . I do travel and I thought it is going to make my life easier but it makes harder. In every country  buy another Dyson. Is this the policy ? You are an intelligent company and do not have any other adopter or something to make work Dyson on different countries.  So my brought my  Dyson air wrap with me in us and not working. Another think Dyson customer service is really poor. They do not know their product and company. 👎

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1 month ago
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dshiniNovice Member
asked in General discussion
Dyson Airstrait straightener Presentation case availability in the UK - Prussian blue

Hi there, the item above has been out of stock for some time, please can I check if it has been discontinued or would be restocked? Thanks,D

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1 month ago
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PurviNew Member
asked in General discussion
dyson airstrait not working

My dyson airstrait is not turning on. I have pressed the test button then the reset button showed red circle and i pressed it then yellow led sparked and my airstrait is not starting from that time. What could be the reason?? Did anyone face same thing?

681
Jack
Dyson Community Manager
1 month ago
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Jmac195New Member
asked in General discussion
faulty dyson and horrific customer service

I bought a Dyson airwrap (long) as an investment piece into the care of my hair and initially it was great however within 15 months of ownership my Dyson became faulty.  It lost power, was becoming far too hot and sounded excessively loud like it was going to take off when turned on. I was frightened this would go on fire so stopped using it. I immediately contacted Dyson with photos and they advised me they would book a repair, I was given a date in April when this would be collected but couldn’t be given a time and as a result sat waiting in all day and no one turned up. I continued to try and contact Dyson and eventually had another repair booked for August (at this point now being 4 months without my Dyson due to its fault), this repair was cancelled by Dyson a few days before it was due. I have now contacted customer service numerous times and can’t get anywhere with a repair, this was an investment piece for me and I cannot afford to buy another one! I spoke to customer service t

341
Jack
Dyson Community Manager
1 month ago
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Mearmstrong1New Member
asked in Maintaining your Dyson hair care machine
Ack! Help! My Airwrap is changing color!! Pink to Blue!

Warning the official Dyson Airwrap travel case - dyes your device blue!!My airwrap is beginning to look like Violet Beauregarde from “Willy Wonka and the Chocolate Factory”!  It’s like when you wear new jeans and the indigo dye starts to stain your hands. Black and blue velvet carry case with pink ribbons (~$50) purchased from the Dyson website has permanently dyed the beautiful matte pink on my ceramic pop airwrap blue. I have been on many Dyson forums this week to see if I can find a cleaning solution for this, but have struck out. So instead want to warn others with a pink matte painted components that the official Dyson travel carry case will dye that component blue. If anyone has suggestions for alternate travel cases please share! Would love recommendations for both airwrap and hairdryer.  https://community.dyson.com/topic/show?tid=5950&fid=126

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1 month ago
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disappointedcustomer100New Member
asked in General discussion
DO NOT BUY AN AIRWRAP

I am utterly shocked and disappointed at the appalling customer service and quality of Dyson products. I bought my first Dyson product, my airwrap, on my birthday. It was a huge purchase for me. After months of use, it broke with no real explanation. I cared for it as instructed but in the end, put it down to it being potentially a one-off faulty machine. Dyson replaced it after informing me it could not be repaired. In a matter of months, the new machine then broke with exactly the same issues. After having parted with £500, I was shocked that these machines clearly aren’t fit for purpose. I have lost my patience with the airwrap and have requested a refund, not another machine as Dyson have been trying to say is my only option. I don’t want a THIRD machine, I want my hard earned money back. I just had my third phone call on this issue with the Dyson customer service staff. The first lady didn’t seem to understand my query. The second man promised me a refund and a call back - of whic

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1 month ago
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vikpaludaRookie Member
asked in General discussion
is my dyson real ?

Can someone please help me if my Dyson real? 

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2 months ago
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sjnichNew Member
posted in General discussion
Repair/DPD issue/Customer Service Issue

Hi allHas anyone else had trouble with sending items back via DPD?I called customer service on 14th September as my three month old Dyson Corrale straighteners were coming up with an overheating error.  CS said they would arrange for collection and repair but the earliest DPD could collect would be 27th September.  I asked if there was anything I should do (i.e. pop them in the original box etc) they stated “no just hand them to the driver”.DPD didn’t arrive on 27th September (they kept me informed) and eventually a driver arrived on Sunday 29th.  When I answered the door he just said DPD so I gave him my straighteners which were in their box and he went to his van with them, coming back with a receipt. I thought that was that but then he handed me a huge box (I could probably fit in!).  I asked what it was but unfortunately English was not his first language and he just shrugged.  I took the box in, opened it up and inside found a returns label for Dyson! By this time the driver had g

372
Jack
Dyson Community Manager
2 months ago
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Bluue78Rookie Member
asked in General discussion
Why won’t my New Dyson Airstrait turn on? (On my second replacement!)

I finally purchased the Dyson Airstrait and was very excited to try it but after following the instructions to test the machine, the ‘Dyson’ logo appeared for a split second and then the display went off. All buttons were not responsive. I reset the plug again and tried again, this time after the Dyson logo, the picture of the self clean display appeared and then quickly disappeared. Again I reset the plug as no buttons on the machine would work and the plug made a weird noise and the reset button was stuck. I went through troubleshooting with Dyson and they exchanged the machine. The second machine again just showed the Dyson logo and then switched off. Dyson customer service just said that was very strange, they couldn’t offer an explanation and offered another exchange. I even asked for a different colour in case it was a faulty batch but the third has the exact same problem. Has anyone else had this problem? I really want this machine to work but think it’s pointless exchanging aga

1843
Jack
Dyson Community Manager
2 months ago
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AudraF2New Member
asked in General discussion
Dyson in Italy

Is it safe to use my Dyson Air Wrap in Italy with a power converter/adapter? Currently an American version.

281
Jack
Dyson Community Manager
2 months ago
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LeonieNew Member
asked in General discussion
Extremely frustrating repair for my airwrap - have not received my item back after 6 weeks!

My Dyson airwrap needed repair so it was collected  in August but it is now gone. It has been 6 weeks since it was collected, I have called and messaged 5+ agents and spent more than 10 hours on them in total, everyone promised they will get back to me, and yet I still don’t have a single response! Every staff that I can contact as a customer does not have the power to help me. It keeps getting reverted to another team (ie warehouse team, escalation team) but no one has contacted me. Dyson is not willing to send anything back to me when they have lost my machine for so long… Anyone with a similar experience please help!

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Jack
Dyson Community Manager
2 months ago
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kimk29New Member
asked in Maintaining your Dyson hair care machine
dyson supersonic hair dryer diffuser attachment cleaning

How do I clean the diffuser attachment for the Dyson hair dryer. it seems to be partially clogged and causing the dryer to overheat and shut off

580
K
2 months ago
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PunyashreeNew Member
asked in General discussion
Dyson curls on chemically straight hair

Hi i bought a new Dyson airwrap id, the curls are not staying on my chemically treated hair not even 15 mins. I have followed all steps used holding spray, tried with damp hair still same curls wont stay. It works with normal 2k curler.

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2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Dyson Supersonic Nural™ hair dryer: Attachment learningTIPS - HAIRCARE

Dyson Supersonic Nural™ hair dryerThe new Dyson Supersonic Nural™ hair dryer includes a sensor which recognises each styling attachment when connected. The Intelligent attachments are preset with recommended airflow and heat settings, but they’re customisable by you  - and the machine will remember your preferences.Let’s take a closer look at the attachments: Styling concentratorStyling concentratorThe Styling concentrator provides a wide, thin blade of air for precision styling. Gentle air attachmentGentle air attachmentThe Gentle air attachment evenly diffuses airflow for fast, yet gentle drying. Wide tooth combWide tooth combThe Wide tooth comb is engineered to detangle, shape and lengthen curly or coily hair. Wave+Curl diffuser - diffuse modeWide+Curl diffuser - diffuse modeThe Wave+Curl diffuser is a new format diffuser that disperses airflow in two different ways - acting as two accessories in one. You can change from Diffuse mode into Dome mode by lifting the pronged insert out

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Jack
Dyson Community Manager
2 months ago
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B3CMUNew Member
asked in General discussion
Dyson Supersonic Hairdryer - Stopped Working

I have had my supersonic hairdryer which I love just over two years and on Friday it suddenly stopped working. I thought it could be the plug I was using, so tried another and still nothing. None of the lights come on anymore, it’s as dead as a dodo.I use the hairdryer twice maybe three times a week depending on plans and clean the filter regularly as maintenance. I have tried different plugs to see if that was the issue and checked the fuse in the plug to make sure that isn’t blown (it’s not). For something that is so expensive I would expect it to last longer than 2 years!!I contacted Dyson online customer service and they said because it’s just outside of warranty, I would have to pay £100 to have it fixed which is crazy considering it’s not even lasted 2 years! I was looking to buy the Air Wrap, but because my hairdryer hasn’t lasted longer than 2 year’s I don’t think I will bother wasting more money on something that will not last! Has anyone else had this issue with the Supersoni

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Jack
Dyson Community Manager
2 months ago
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poofyhairNew Member
asked in General discussion
AIRSTRAIT: Error "Contact Dyson" and unit will not turn on

The unit is getting power but it’s not turning on. All I see is 2 flashing screens.Contact Dyson with an alert icon Contact Dyson with a QR codeContact Dyson Alert Icon Contact Dyson QR CodeAny suggestions?

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Jack
Dyson Community Manager
2 months ago
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Mearmstrong1New Member
asked in General discussion
dyson airwrap travel case is staining the pink paint on my ceramic pop airwrap blue.

I have been travelling with my airwrap and have only used the Dyson airwrap carry case but have noticed it is transferring blue dye from the inside of the case to the pink paint on my airwrap. Using the Dyson recommended cleaning process doesn’t remove it. I am reluctant to use anything more aggressive for fear of damaging the paint. Disheartened as I have been extremely careful not to scratch or damage my colour pop airwrap and dryer - even going so far as lining my shelves with soft material so they don’t scratch. There were two other related threads about this but couldn’t find resolution (see links). Love my colour pop it matches my 1920s pink and green bathroom, but the pink on the air wrap is starting to look dull and grimmy. Has anyone successfully been able to clean this blue stain off without damage? What are other people doing to prevent the colour transfer? Or what other travel cases are you using? Extremely surprised the official Dyson travel case is damaging my airwrap! :-

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2 months ago
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PnaomirguezNew Member
posted in General discussion
DO NOT BUY FROM DYSON! missing package!

My package is missing, so I reached out to Dyson. They told me to file a claim with UPS and after the results they would help. The agent instructs me how to file the claim online and provided me with all the information to fill out the form. However, Dyson has restricted from filing claims on UPS.com. I would have to go in person, but not everyone has the time to do this or we wouldn’t live in a world we’re so many people prefer online shopping over going to stores because they simply don’t have the time.  I thought the motto of Dyson is" The Dyson brands speaks for breakthrough thinking, perseverance, a relentless focus on doing more with less, and a willingness to take risks to solve major challenges."But how is the response I received willingness to take risks to solve major challenges when the customer has to do the entire claim process themselves and it cannot even be online, it has to be in person, and after is when Dyson does something? Just truly disappointing! Would not recomm

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2 months ago
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rwalshRookie Member
asked in General discussion
Broken product and awful customer service

Have had the most terrible experience with Dyson customer service. My airwrap which was purchased less than two years ago and is still under warranty has broken. I followed all the online instructions and was informed it would need to be sent for repair. First issue raised when the earliest collection date wasn’t for 2 weeks. The delivery company then failed to turn up for the collection twice, despite both myself and the building concierge being at the property at the time of stated “attempt”. I informed Dyson of this poor service and asked them to find out what would happen next. Initially the customer service was amazing, they took all my details, said they escalated it to head office and would be back in touch within 72 hours with an update. No response. So I called again and was told twice to wait another 24 hours. Still no update.  The next representative I spoke to was incredibly rude and unhelpful, so much so that I made a formal complaint (which I was told I couldn’t receive a

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2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Getting started with styling
How does the Dyson Airwrap i.d.™ multi-styler make styling easier and personalised for your hair?TIPS - HAIRCARE

 See how our first Bluetooth® wireless technology enabled Dyson Airwrap™ multi-styler and dryer makes perfect curls easy with i.d. curl on the MyDyson™ app.From your personal hair profile, the MyDyson™ app can suggest new ideas or offer expert styling tips.Fancy trying a new look? The MyDyson™ app has dozens of styling guides. Everything from glam blowouts to beach waves. Learn more  *The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Dyson is under license.

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K
2 months ago
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PaulaLNovice Member
asked in General discussion
complimentary 15 minute Online one to one demo

Has anyone managed to book their one to one complimentary online demo with Dyson after their purchase of an airstyler?Have you any tips on booking it? 

614
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2 months ago
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Irem23Novice Member
asked in General discussion
voltage issue

This looks like an issue A LOT OF PEOPLE ARE FACING, and clearly one that dyson cannot even help to fix. For someone living abroad and moving to a new region, it seems the hair products do not work.What is one supposed to do? Just buy a new one???? The price of airstrait in turkey is around 700 usd more or less...that's a lot of money, a lot for something that cannot br fixed.Dyson customer service here in turkey said they can give me a 25% discount on my next purchase in return of the product that I have in hand. Is this a JOKE????? 75% discount is more reasonable.  But 25? We have hard earned money, and throwing it away like this is very very disappointing. I will NEVER buy another dyson product and will strongly advise everyone around me. Unless dyson can give me a proper solution....

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Jack
Dyson Community Manager
2 months ago
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ieeiNew Member
asked in General discussion
To cancel order

Hello~3 weeks ago, I order the dryer 09/02/2024. But still not received.The web site is useless and can't cancel the order. Please help me to cancel the order.Order No. 1651037381Thanks! 

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Jack
Dyson Community Manager
2 months ago
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SamBNew Member
asked in General discussion
Can I use my Dyson Airwrap in America?

I have brought a dyson Airwrap in the UK and I go to America in September…. Can it be used? Can I get a converter plug for it? 

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2 months ago
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valecalancaNew Member
asked in General discussion
my dyson airwrap not working on higher airflow and heat

I’ve had my dyson for a about a little less than a year. Today when I was going to dry my hair, I plugged the machine, and turned it on, on the higher settings. The machine started working but after a second it stopped and then on and off again. I noticed that when I set the setting on the medium air flow and heat, It works without problem but on the higher settings it doesn't. Can someone relate to this issue? 

2661
Jack
Dyson Community Manager
2 months ago
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