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Dyson hair dryers, multi-stylers, straighteners, and formulations

730 Posts
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TB5New Member
posted in General discussion
Very disappointing costomer sevice for reolacement air wrap

Hello I am hoping that a member of staff from Dyson UK can see this. I am so disappointed with the level of customer service I have received for my faulty dyson airwarp. I have a 2 year guranteee with 2 months remaining and my air wrap cintubyallt cuts out and the red light flashes. I explained this on the 24th July to a customer advisor who couldn't be nicer she arranged for my faulty item to be collected and explained that I would receive a replacement. It would be a different colour as mine is limited edition it would be copper and to keep some of the extras with it. Since then I have been passed back and forth with dyson customer service agents and most have agrees that it says in my notes that an exchange has been recorded for me. I have been on endless what's app chats with them and 4 phone calls later- the manager Maria from US Customer Services said they have listens back to the first conversation and know that the advisor said I would receive a new one but they cannot do that

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3 months ago
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Gonca degirmenciNew Member
asked in General discussion
airwrap

Hi.I have never been able to use the Dyson Airwrap product that I bought from you on 17.11.2023. You also wrote that you will replace it if it comes from this product. The huge Dyson cannot replace a faulty product for 9 months. I bought this product with great difficulty. I have written to you many times. I have not even received a response. I would appreciate it if you could please respond now. [Moderation edit - personal details removed]

361
Jack
Dyson Community Manager
3 months ago
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akv100New Member
asked in General discussion
Return and replacement

I’ve called customer service 3 times now since May when I bought a hair dryer for my wife for Mother’s Day. People are nice, and they tell me that the hair dryer is on the way. Nothing has materialized at my house and there are no tracking numbers in my email. Very poor customer service. I won’t buy a product again. For all the advertising of a quality product and premium service expectations, this is a huge disappointment. 

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A
3 months ago
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Vee1368Rookie Member
asked in General discussion
dyson supersonic died

I bought my Dyson in February of this year, so I’ve had it for less than 6 months. I was using it this morning and it just died. Will not turn back on, no warning, just died. I’ve left it sitting for a half an hour at this point to try the power again, no power. I’ve tried the test/reset buttons, no luck. It’s ridiculous that I spent over $400 for a blow dryer than doesn’t last even 6 months. I clean my filter daily, so it’s not that. 

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V
3 months ago
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hmscherer712New Member
asked in General discussion
Absolutely Horrific Customer Service

I have been in contact with customer service since JANUARY of 2024. My professional blow dryer was broken upon delivery, and I have spent countless hours on the phone with over 10 representatives. I was supposed to be receiving a replacement, and then told I would be receiving a replacement of the new professional dryer instead. Still has not arrived. It has literally been over 7 months this has gone on, and the customer service I have received has been the worst I’ve ever known. Most recently, a customer service rep told me “all his co workers are liars” and “everyone you have spoken to is lying to you, you’ll never get your new dryer.” Every time I have requested to speak to a supervisor, NONE EXIST. At this point, considering taking legal action against the company, as I have no idea how to get my replacement and speak to someone who apparently isn’t a liar?!!! Can any one give me any insight or a phone number or email to someone who can help me before I have to just have my lawyer

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3 months ago
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CathymacNew Member
asked in General discussion
Seeking a refund and would love assistance

I have been deeply disappointed by the service I have recently received from Dyson and wondered if anyone knew a route I could take to avoid initiating an action in the Small Claims Court.I purchased a reconditioned Dyson Airwrap on 5.4.23. It stopped working 8 months later, around Christmas.I contacted Dyson who arranged for it to be collected for repair early January. Unfortunately the man booking it didn’t do it properly so I had to contact them again and finally the airwrap was collected for repair on 24.1.24. On 26.1.24. it was received and check and deemed to be not suitable for repair.I was sent a replacement in February( they actually sent two by mistake but I sent one back as it was obviously a mistake). This has now stopped working as of this month (July). I contacted Dyson for a refund and have been told that it is now out of warranty and the only thing they can offer is to repair to me at a cost!The warranty for the first airwrap was for 12 months from 5.4.23. But they are

251
Jack
Dyson Community Manager
3 months ago
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VikkiNew Member
asked in General discussion
airwrap real or fake

I have brought a second had Dyson airwrap only it has a two pin plug not three is this real or fake please adobe thanks everyone 

1211
Jack
Dyson Community Manager
3 months ago
D
daani221New Member
posted in General discussion
Complaint Dyson Aiwrap

I have purchased the Dyson airwrap 3 weeks ago and it arrived. It was a gift for my wife and upon opening for her birthday yesterday there was no dyson airwap case which is pictured in the receipt that I have attached to this email. This is incredibly frustrating, my wife needs the dyson airwrap case with it to store her new dyson airwrap.I have had cordless vaccums, fans, vaccums and much more from Dyson over the past 12 years and never encountered anything like this before. I hope you can restore my faith in Dyson.

421
Jack
Dyson Community Manager
3 months ago
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HairbyYogiRookie Member
asked in General discussion
Display stand for the new supersonic r hairdryer

When will a display stand be available for the new supersonic r hairdryer?Sadly, the display stand currently available for the previous professional supersonic will NOT work for the newest addition to the Dyson hairdryer family.Which leads me to another question: What will be done with all these accessory pieces that are no longer relevant to the newest dryer? Is there a recycle program? What happened to the idea of sustainability in engineering with this latest design?

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3 months ago
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mB3New Member
asked in General discussion
Missing Orders

Hi - Has anyone had an issue with DPD losing an order and then when contacting Dyson they advise that you have to get in contact with DPD and sort it yourself? I was informed that by customer service even though I explained as they are the primary account holder they would need to open an investigation.  I asked for this in an email and never received one. £500 on an air wrap down the drain. 

171
Jack
Dyson Community Manager
3 months ago
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Nicolekeenan1New Member
asked in General discussion
disgruntled customer

Registered an issue over a month ago with my air wrap, called to find out what was happening to be told part on back order (zero communication from Dyson) item returned today to the wrong person & still broken. called and spoke to a very interested agent, who explained I have zero history of any issues with my machine and he would have to begin the process again. now over 1 month without my machine & looking like it will be longer. never did I expect to receive customer service like this from Dyson. 

261
Jack
Dyson Community Manager
3 months ago
voodari.shriya
voodari.shriyaNew Member
asked in General discussion
terrible customer care service

I am extremely disappointed with the service I have received from Dyson. I sent my Airwrap for exchange in April and three months later, I have not yet received a replacement product. Despite multiple calls and conversations with various Dyson agents over the past few months, the issue remains unresolved.It is astonishing that a company of Dyson’s reputation has taken this long to address my concern. I expected much better customer service and responsiveness. 

592
Jack
Dyson Community Manager
3 months ago
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Hile01New Member
asked in General discussion
diabolical service

I have been a loyal Dyson customer for several years. Not any more. The customer service operations are a disgrace. Currently Dyson has c£700 of my money held and no sign of a refund. I have been waiting 2 weeks despite several calls for a customer service manager to ring me back : nothing.  When ordering  on line don’t expect any acknowledgement of any issues if you need to return items Dyson just don’t bother . They literally do not know how to manage a compliant. So I’m leaving the community now I have said my piece, basically don’t buy a Dyson as you can’t rely on anyone to resolve any issues 

301
Jack
Dyson Community Manager
3 months ago
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mladam3New Member
asked in General discussion
Help getting repair

Does anyone know which repair centers will repair an Airwrap? It’s so frustrating!!!

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M
3 months ago
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PonyloafNew Member
asked in General discussion
terrible return and customer service

I foolishly purchased an airwrap on Dyson.com. It didn’t live up to my expectations so I returned it. Three weeks after shipping it back to Dyson, my refund still hasn’t been processed. I’ve called customer service several times and chatted with agents online. It has been completely unhelpful. I don’t recommend buying any product from dyson.com due to the risky return policy. I might need to call my credit card company in order to file a dispute at this point. If an employee from Dyson reads this, can you please help?

3717
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3 months ago
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taleen79Novice Member
asked in General discussion
DO NOT BUY ANYTHING FROM DYSON HORRIBLE

Horrible customer service and experience. Never would i think to buy another product form Dyson.it has been over 2 months and still waiting for a refund. I don’t know how these companies operate such scammers but taking people’s money and not returning it especially when the product has been returned within their return timeline. I have called 4 times and so far everytime i do, they tell me someone will return my call in 48hours to escale this matter and refund me. i’m yet to get that call. Horrible company and I will be writting my feedback everywhere i can for people to be aware to NOT BUY a thing from dyson. Its a scam

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3 months ago
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MyDysRookie Member
asked in General discussion
Incompatible Power Lead

I purchased a Dyson Supersonic Fuschia hairdryer via “OnBuy.com”. It was delivered to my UK address. I naturally expected it to be a standard UK spec product but It does not have a UK spec power plug - only a 2-pin continental version.I only became aware on delivery that it was an imported foreign item supplied by WeiWei and I am not able to exchange the product as the seller was not interested in financing the return and re-delivery - instead they gave me a full refund (surely more costly for them but, heyho!).Anyway, I know I can use an adaptor but I understand that, using an adapter plug reduces the power output slightly. Therefore I am considering cutting off the continental plug and fitting a UK 3-pin version to circumvent the adapter issue. Anyone any thoughts? (packaging says 240v compatible).

532
M
4 months ago
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Janet bNew Member
asked in General discussion
Numerous calls to get a return label. Horrendous Service!

Extremely poor customer service.  Trying to return a hair care attachment for refund as payment has been taken. Rang 4 times  to get a return label to return item, however, then received a duplicate attachment never having asked for another!!  Now still can’t get the return label emailed to me. So annoying. If I have to ring again I’m going to involve head office and alert Watch dog to the incompetence of Dyson Customer Service. case no: 40117118order no: 1505860627order date: 05/07/24part no: 973710-01charged Invoice no: 17202074837210

501
Jack
Dyson Community Manager
4 months ago
S
satyaburdettNew Member
asked in General discussion
Dyson from England to Turkey

Hi all, I am going to Marmaris in a few weeks and wanted to bring my Dyson Airwrap. Would it work in Turkey if I purchased it in the UK? thank you 

1981
Jack
Dyson Community Manager
4 months ago
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bwengNew Member
asked in General discussion
Supersonic not blowing hot air

The air coming out of my Supersonic is no longer heated, even when on the highest temperature setting. Consequently, it doesn’t dry my hair very well. Need help, thanks!

311
Jack
Dyson Community Manager
4 months ago
S
sarpalNew Member
asked in General discussion
110v/120v in the UK

I’m in the UK and want to buy a hair drier for use in the Americas (Mexico, US etc.). Strangely, Dyson UK won’t sell me one and tell me to buy it from America! Has anyone got a 110/120v Dyson hair drier and if so, where from? Any pointers gratefully received.

721
Jack
Dyson Community Manager
4 months ago
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bwengNew Member
asked in General discussion
HORRIBLE customer service, Dyson refuses refund request after receiving item 2+ months ago

I ordered the AirWrap set back in early May, horrible experience. Never purchasing a product from Dyson ever again. Need my refund ASAP.First: Ordered on 5/7/24. Customer service on the phone got the WRONG shipping address and refused to change it for me. He told me he “could not change the address”,  insisted on placing a second order shipped to the address I wanted to use, and tried to tell me it would be easy to return the first order. Fine.Second: After receiving the AirWrap set mailed to the wrong address, I immediately called customer service to assist me with the return process. They provided me with an address to mail it to, so I used that address. Turns out it was not the address Dyson wanted the item returned to? Not my fault. Item has been delivered for more than 2 months at this point, 5/16/24, (about 10 days after the order was placed), I have the UPS tracking record. Order placed on 5/7, received on 5/11, and received by Dyson warehouse on 5/16. I could not have done this

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4 months ago
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LdamronNew Member
asked in General discussion
Hair Texture

I have experienced thin and fine hair for decades. Have been using the Dyson hair dryer and air wrap for two to three months. I would like to know how using the Dyson hair dryer and air wrap have improved my hair quality including thickness, clean feel and texture.The appearance of my hair is much improved in the mornings. I took my air wrap and dryer to my beautician to try. The beauticians in the shop now have the Dyson products.My beautician thinks the lower heat and not using a hot iron every day has helped as well.  What is the science of Dyson hair products that improves hair quality so much.I also have Dyson vacuums and have gifted vacuums. They are awesome. Jury is out on my Dyson robo vacuum. Not sure about it yet. Lois  

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L
4 months ago
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Von21New Member
asked in General discussion
DYSON PACKAGING

Hi! I just got my aiwrap and airstrait I ordered from their website and was surprised with the packaging. The items came from a brown packaging and I was expecting it will have the white box with pictures of the attachments similar on what I saw online. I am a bit worried that it may be a refurbished items because I had a refurbished dyson item last year and it came with a similar packaging. How do I verify if this item is brand new or refurbished? I hope someone can enlighten me. Thank you! 

1310
V
4 months ago
Z
Zulekha AsifNew Member
asked in Everyday use
Missing cleaner filter from dyson airwrap

Hello.I purchased my dyson from Sydney 2 days ago. Its a limited addition rose gold complete long air wrap. I checked my whole box and realised that the cleaning filter part is missing. what should I do? 

250
Z
4 months ago
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