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How to get the best our of your Dyson hair care machine whenever you use it.

  • 57 Posts
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57 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Dyson Supersonic Nural™ hair dryer: Scalp protect modeTIPS - HAIRCARE

Scalp protect modeThe Dyson Supersonic Nural™ hair dryer’s Scalp protect mode automatically adjusts the heat settings to make sure that the temperature at the scalp remains at a consistent 55°C (131°F). This helps maintain scalp moisture levels, prevent over drying and allows for comfortable, gentle drying. The Time of Fight sensor tracks nine million data points every second, to ensure temperature is adjusted promptly and thermal comfort is maintained. FAQs Why is the target temperature 55°C (131°F) in Scalp protect mode?55°C (131°F) is an optimum temperature for balancing thermal comfort with a fast dry time. The air temperature is adjusted to ensure 55°C (131°F) is maintained at the scalp as the distance between the dryer and the hair changes. Can I use Scalp protect mode if I have thick hair?Yes, you can! Although if you have very thick hair, you might want to use Scalp protect mode to dry your roots gently and then turn it off to dry the mid lengths and ends of your hair at a high

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Dyson Supersonic Nural™ hair dryer: Attachment learningTIPS - HAIRCARE

Dyson Supersonic Nural™ hair dryerThe new Dyson Supersonic Nural™ hair dryer includes a sensor which recognises each styling attachment when connected. The Intelligent attachments are preset with recommended airflow and heat settings, but they’re customisable by you  - and the machine will remember your preferences.Let’s take a closer look at the attachments: Styling concentratorStyling concentratorThe Styling concentrator provides a wide, thin blade of air for precision styling. Gentle air attachmentGentle air attachmentThe Gentle air attachment evenly diffuses airflow for fast, yet gentle drying. Wide tooth combWide tooth combThe Wide tooth comb is engineered to detangle, shape and lengthen curly or coily hair. Wave+Curl diffuser - diffuse modeWide+Curl diffuser - diffuse modeThe Wave+Curl diffuser is a new format diffuser that disperses airflow in two different ways - acting as two accessories in one. You can change from Diffuse mode into Dome mode by lifting the pronged insert out

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Dyson Supersonic Nural™ hair dryer: ControlsTIPS - HAIRCARE

Airflow settings3 precise airflow settings High – for fast drying and stylingMedium – gentle, for regular dryingLow – mild, for diffusing Heat settings4 precise heat settings 100°C / 212°F – for fast drying and styling80°C / 176°F – for regular drying60°C / 140°F – for gentle drying and diffusing28°C / 82°F – constant cool to set your style Scalp protect buttonScalp protect button Capsule illumination will deactivate if Scalp protect mode is turned off when compatible attachments are connected to the machine. Cold shotInstant control 28°C / 82°F cold shot – Press and hold this button to deactivate heat and set your style. Any questions about using your Dyson Supersonic Nural™ hair dryer’s controls? Let us know below! Learn more 

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Dyson Supersonic Nural™ hair dryer: Capsule illuminationTIPS - HAIRCARE

 The LED lights in the suspended capsule indicate at a glance which heat setting your Dyson Supersonic Nural™ hair dryer is in.In Scalp protect mode, this light will change automatically as the heat setting adjusts.  FAQs What do the different coloured LEDs at the centre of the machine mean?Red: High heatOrange: Medium heatYellow: Low heatSolid blue: Cold shotPulsing blue: Pause detect How can I tell when Scalp protect mode is turned on?When Scalp protect mode is on, when you move your Dyson Supersonic Nural™ hair dryer closer or further away from your head, the LED lights indicating heat will change colour automatically. Why do the LED lights change colour automatically in Scalp protect mode?In Scalp protect mode, when using the Styling concentrator, Smoothing nozzle or Gentle air attachment, the heat reduces automatically as it gets closer to your head for gentle drying. This means that the lights change colour as the heat setting changes automatically.When Scalp protect mode is turn

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Dyson Supersonic Nural™ hair dryer: Pause detectTIPS - HAIRCARE

 Pause detect The Dyson Supersonic Nural™ hair dryer’s motion sensing accelerometer detects when you’ve paused styling and put it down. It switches off the heater and reduces airflow to ultra-low flow to reduce unnecessary noise without you having to turn off the machine. This can be helpful when you pause styling to section your hair with clips.To make sure Pause detect only activates when the machine is put down – and not for every momentary pause while styling – we deliberately programmed in a fractional delay of 240ms. To be sure Pause detect has activated, wait for the motor sound to ramp down before lifting your hand off the hair dryer. FAQs How do I activate Pause detect?The Dyson Supersonic Nural™ hair dryer’s Pause detect is automatic, and always on. It uses a motion sensing accelerometer to know when the hair dryer stops moving – turning off heat and reducing airflow. Why does Pause detect work on some attachments, but not others?Styling using the Dyson Supersonic Nural™ hair

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Jack
Dyson Community Manager
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RahthehairstylistNovice Member
published in Everyday use
Hear me out on the Dyson Air WrapSPOTLIGHTED POST

It’s never easy justifying the price you pay for top quality tools. But it’s always easy selling something that you are truly confident in. It is on display every day and I make a big deal showing everyone it is the only styling tool at my work station. And I’m my trolly they will see my scissors and the attachment parts to the air wrap.As a stylist if I know that my client is using this in their spare time . I already know that they are doing their job in looking after their hair themselves . Ensuring they’re using recommended products too. It leaves me with less roadblocks when it comes to their service which a lot of the time my biggest time waster is working carefully around damaged and fragile hair. I use it for my weekly blow wave concessions and some of my clients even have one of their own. Because of this Almost 80% of my clientele use the air wrap once a week with me or at home. This has become their only styling source for the week.My clientele are my walking advertisement.

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SalonSally
Silver Level Contributor
SalonSallySilver Level Contributor
published in Everyday use
Supersonic hair dryer - Professional ReviewSPOTLIGHTED POST

My Salon, stylist and clients love our Supersonics - We love it so much that we now have four of them.There’s an enormous number of reviews out there and I should be sharing more than I am, but I wanted to show people my favourites. The reason I upgraded the salon’s hair dryers to Dyson is because of one review in particular. TheSalonGuy - Honest Review from a Stylist of the Dyson Pro Hair Dryer - TheSalonGuy. For me, their video really brought the ease of styling to life.Another that I think demonstrated the drying speed and incorporates the entire salon experience is - Dyson Supersonic Hair Dryer Pro in Action! I’d love if others shared their favourite videos, maybe I could learn something new, a reason to buy a Airwrap maybe? 😀 (Converted to Featured Article)

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Gold Level Contributor
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Stacy DeeRookie Member
asked in Everyday use
Dyson Hair Dryer Makes My Hair Look Greasy and Dirty Immediately After Drying

Don’t let anyone convince you that the problem lies in your scalp, your hair, or your hair care/styling products. The only thing you need to know is: something is definitely wrong with Dyson hair dryers.I bought my Dyson hair dryer in 2020 and was initially thrilled. After the first use, my hair looked silky, smooth, and well-styled. But that joy didn’t last long. Three years later, the dryer started making my hair look greasy, dirty, and unwashed immediately after styling.At first, I thought maybe something was wrong with my shampoo or conditioner - or maybe I wasn’t rinsing them out properly. I tested countless hair products, but no matter what I used, the result was the same: greasy, heavy, oily-looking hair right after using the Dyson. For over a year, I kept searching for the root of the problem, even went to a trichologist. The diagnosis? My scalp and hair were perfectly healthy, with no excess oil production.Still, I didn’t want to believe the issue could be my very expensive ha

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LeePNovice Member
asked in Everyday use
supersonic not so super

I bought a Dyson supersonic at Best Buy for around $500, which outside of my car, was the biggest purchase of my life. I bought the Dyson because it was supposed to be the best. I have babied this hair dryer as if it was a part of my family. The warranty says it's for 2 years, and today, 2 years and 3 months later, the dryer just stopped working. (Good job Dyson on timing it so that your products work just up until your warranty runs out, and then your customers need to buy another one - guaranteed recurring revenue stream!) I have tried every possible troubleshooting suggestion. Still no power. Why does such an expensive product suddenly break down right after the warranty ends??? Why is it made so poorly yet costs so much? I am forever disappointed that something so simple - the power supply - just stops working in its tracks. No warning. By the way, the dryer has been so well cared for (regular cleaning and maintenance of the filter, for example), it looks brand new. My guess is thi

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Jannat
Community Moderator
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DanielaroncalloNew Member
asked in Everyday use
Formal Complaint – Request for Product Review

Formal Complaint – Request for Product ReviewDear Dyson Team,I am reaching out as a loyal customer who owns multiple Dyson products. However, I am extremely disappointed with the response I have received regarding an issue with my hair dryer.Recently, my hair dryer stopped functioning properly, and after contacting your customer support several times, I was informed that since the product is out of warranty, there is no solution available other than purchasing a new one. I find it unacceptable that such a high-cost product has a limited lifespan without this information being clearly disclosed at the time of purchase.I believe this situation constitutes false advertising, as Dyson promotes itself as a premium brand with durable products, yet there is no indication that its devices will stop working after a certain period with no possibility of replacement. As a consumer, I expect a product of this price range to last accordingly and not turn into a recurring expense due to malfunctions

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Jaswinder
Community Moderator
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DebmanksNew Member
asked in Everyday use
Can I use my UK bought Airwrap in Europe?

Can I use my Airwrap multi styler in Europe?

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Jack
Dyson Community Manager
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Scientistgirl237New Member
asked in Everyday use
The dyson nural is ruining my hair, what am I doing wrong?

I have short fine, thin, wavy hair (2A/2B) hair. Whenever I use my Remington hair diffuser my hair looks incredibly defined, wavy, and non frizzy. I e started using the Dyson nural diffuser at low speed and low heat but my hair looks like a birds nest. I’ve tried on high speed/high heat, low speed/high heat, and various combinations and nothing. I’m past the 30 days return and I have no idea what to do. I’ve tried using the diffuser only, diffuse roots + dome for strands, and dome only, nothing makes it look better it makes it look messier. I tried my Remington again it was amazing. I reached out to Dyson, and they won’t offer me a return, exchange, or credit. I’d love any tips on how to make it work for my hair. Thank you! 

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Jannat
Community Moderator
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LLCoolCNew Member
asked in Everyday use
brand new i.d. cutting out

My brand new I.d. cut out whenever I used it - even the first time - saying the filter needed cleaning. Seemed unlikely as it was brand new. Exchanged for another one - and same problem first time I use it! Makes drying hair very hard as I have to keep stopping and restarting 

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Jack
Dyson Community Manager
Style Fitz
Style FitzNovice Member
posted in Everyday use
Using Dyson Airwrap and Dyson Supersonic at the same time to dry and style.

Using these two implements/machines to dry hair work extremely well together when used properly.    Let’s discuss how. 

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Style Fitz
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lybiingNew Member
asked in Everyday use
Cannot Get return through Dyson Digital Assistant and Call?

When I try to return my order, Dyson provide 2 way, phone call, which no one answered, Dyson Digital Assistant, after typing Email address, Assistant will automatically end the conversation, so how can I return my order? Very bad experience.

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Jack
Dyson Community Manager
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Zulekha AsifNew Member
asked in Everyday use
Missing cleaner filter from dyson airwrap

Hello.I purchased my dyson from Sydney 2 days ago. Its a limited addition rose gold complete long air wrap. I checked my whole box and realised that the cleaning filter part is missing. what should I do? 

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Revana8811Rookie Member
asked in Everyday use
will my EU model Dyson airwrap work in US?

Hi! I’ll live in US for the next three months. Will my Dyson Airwrap work there which I’ve purchased from Turkey (i.e. EU model)? Tomorrow my flight to US. Please help me with this issue. Should I bring it with me?

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Everyday use
Getting started with your Dyson Supersonic r™ Professional hair dryerTIPS - HAIRCARE

 The Dyson Supersonic r™ Professional hair dryer delivers precise, fast drying. Smaller and lighter, to style where it's hard to reach. With intelligent attachments to deliver your optimal temperature and speed.The Intelligent attachments included differ between Western and Eastern markets, to suit the needs and styling preferences of different users and hair types.Please note: Your Dyson Supersonic r™ Professional hair dryer will not work without an attachment fitted. Please fit an attachment before switching on. Western markets   Western markets - featuring:Powerful air attachment  Diffuser Wide-tooth comb attachment Flyaway attachment Pro concentrator attachment Eastern markets   Eastern markets - featuring:Powerful air attachment Gentle air attachment  Smoothing nozzle Flyaway attachment Pro concentrator attachment Learn more 

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Jack
Dyson Community Manager
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JGChicagoNew Member
asked in Everyday use
4 month old Supersonic Pro Stops Working Mid-dry/All Lights Flash

Hello. Can anyone help? This $500 hair dryer is 4 months old. It will randomly turn itself off and then all lights flash. Dyson is telling me they can’t refund me, which I think is wrong give them hairdryer is only 4 months old. Anyone else have this issue? The machine is new and regularly cleaned and stored in its case when not in use, and only I am using it with my husband occasionally using it, so it’s not as if it is getting over-used.  Anyone else in this boat? Pretty frustrating for something that was so expensive, and is basically brand new. 

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Jack
Dyson Community Manager
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hairhomeairNew Member
asked in Everyday use
Dyson Airstrait sets off Dyson air purifier

Everytime I use the air strait, even on completely dry mode, my Dyson air purifier shows purple/red.Doesn't happen when I use my Dyson supersonic or any other hair heat tools. Any clue what this emission is? Should we be concerned about health risks?

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JessieNew Member
asked in Everyday use
Can I use my Dyson Airstrait straightener abroad?

I bought Dyson air strait from Korea. I want to use it in Australia. May I know it is safe or fine to use adaptor or another solution that I can use? [Moderation edit - title updated]

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Jack
Dyson Community Manager
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amazing_hairNew Member
asked in Everyday use
Dyson Airwrap Abroad - Japan vs US

Hello, I am traveling to Japan for an extended time, but live in the US. I am looking to buy a dyson air wrap to have with me in both places. I was wondering if it would be better for me to buy in Japan (slightly lower voltage than US), and use that one or buy in US and use that one. 

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sue39362Rookie Member
asked in Everyday use
Air quality with Airstrait

I just purchased the Airstrait.  The two times I have used it, my Dyson air purifier has gone to severe air quality.  Has anyone else had this problem?  Freaks me out! 

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Steph91New Member
asked in Everyday use
dyson hairdryer makes my hair greasy more quickly

Hello,I got a new Dyson hairdryer recently and I've noticed when I dry my hair, even without using the styling attachments, it gets greasy much more quickly. It is just happening with the Dyson as I dried my hair with my old Philips hairdryer to check and my hair lasts much longer in between washes than with the Dyson.  I haven't changed anything in my routine and no new products so it has to be the hairdryer but i can't work out why?? Or how to fix this. Any ideas?  Thankssteph 

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Jack
Dyson Community Manager
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AnnemarieHNew Member
posted in Everyday use
round brush keeps coming off

I got the air warp at Christmas. The round brush attachment keeps coming away from the main styler every time I use it. It’s clicked in properly but just pops off every single time, no matter what. It’s really frustrating!!! 

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