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Get advice or post a question on how to get the best our of your Dyson hair care product whenever you use it.

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JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: ControlsTIPS - HAIRCARE

Airflow settings3 precise airflow settings High – for fast drying and stylingMedium – gentle, for regular dryingLow – mild, for diffusing Heat settings4 precise heat settings 100°C / 212°F – for fast drying and styling80°C / 176°F – for regular drying60°C / 140°F – for gentle drying and diffusing28°C / 82°F – constant cool to set your style Scalp protect buttonScalp protect button Capsule illumination will deactivate if Scalp protect mode is turned off when compatible attachments are connected to the machine. Cold shotInstant control 28°C / 82°F cold shot – Press and hold this button to deactivate heat and set your style. Any questions about using your Dyson Supersonic Nural™ hair dryer’s controls? Let us know below! Learn more

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1 month ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Capsule illuminationTIPS - HAIRCARE

The LED lights in the suspended capsule indicate at a glance which heat setting your Dyson Supersonic Nural™ hair dryer is in.In Scalp protect mode, this light will change automatically as the heat setting adjusts. What do the different coloured LEDs at the centre of the machine mean?Red: High heatOrange: Medium heatYellow: Low heatSolid blue: Cold shotPulsing blue: Pause detect How can I tell when Scalp protect mode is turned on?When Scalp protect mode is on, when you move your Dyson Supersonic Nural™ hair dryer closer or further away from your head, the LED lights indicating heat will change colour automatically. Why do the LED lights change colour automatically in Scalp protect mode?In Scalp protect mode, when using the Styling concentrator, Smoothing nozzle or Gentle air attachment, the heat reduces automatically as it gets closer to your head for gentle drying. This means that the lights change colour as the heat setting changes automatically. When Scalp protect mode is turned of

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1 month ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Scalp protect modeTIPS - HAIRCARE

Scalp protect modeThe Dyson Supersonic Nural™ hair dryer’s Scalp protect mode automatically adjusts the heat settings to make sure that the temperature at the scalp remains at a consistent 55°C/131°F. This helps maintain scalp moisture levels, prevent over drying and allows for comfortable, gentle drying. The Time of Fight sensor tracks nine million data points every second, to ensure temperature is adjusted promptly and thermal comfort is maintained. Why is the target temperature 55°C / 131°F in Scalp protect mode?55°C/131°F is an optimum temperature for balancing thermal comfort with a fast dry time. The air temperature is adjusted to ensure 55°C/131°F is maintained at the scalp as the distance between the dryer and the hair changes. Can I use Scalp protect mode if I have thick hair?Yes, you can! Although if you have very thick hair, you might want to use Scalp protect mode to dry your roots gently and then turn it off to dry the mid lengths and ends of your hair at a higher heat. Wh

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1 month ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Pause detectTIPS - HAIRCARE

Pause detectThe Dyson Supersonic Nural™ hair dryer’s motion sensing accelerometer detects when you’ve paused styling and put it down. It switches off the heater and reduces airflow to ultra-low flow to reduce unnecessary noise without you having to turn off the machine. This can be helpful when you pause styling to section your hair with clips.To make sure Pause detect only activates when the machine is put down – and not for every momentary pause while styling – we deliberately programmed in a fractional delay of 240ms. To be sure Pause detect has activated, wait for the motor sound to ramp down before lifting your hand off the hair dryer. How do I activate Pause detect?The Dyson Supersonic Nural™ hair dryer’s Pause detect is automatic, and always on. It uses a motion sensing accelerometer to know when the hair dryer stops moving – turning off heat and reducing airflow. Why does Pause detect work on some attachments, but not others?Styling using the Dyson Supersonic Nural™ hair dryer’

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1 month ago

JackDyson Community Manager

published in Everyday use

Dyson Supersonic Nural™ hair dryer: Attachment learningTIPS - HAIRCARE

Dyson Supersonic Nural™ hair dryerThe new Dyson Supersonic Nural™ hair dryer includes a sensor which recognises each styling attachment when connected. The Intelligent attachments are preset with recommended airflow and heat settings, but they’re customisable by you - and the machine will remember your preferences.Let’s take a closer look at the attachments: Styling concentratorStyling concentratorThe Styling concentrator provides a wide, thin blade of air for precision styling. Gentle air attachmentGentle air attachmentThe Gentle air attachment evenly diffuses airflow for fast, yet gentle drying. Wide tooth combWide tooth combThe Wide tooth comb is engineered to detangle, shape and lengthen curly or coily hair. Wave+Curl diffuser - diffuse modeWide+Curl diffuser - diffuse modeThe Wave+Curl diffuser is a new format diffuser that disperses airflow in two different ways - acting as two accessories in one. You can change from Diffuse mode into Dome mode by lifting the pronged insert out

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1 month ago

RahthehairstylistNovice Member

published in Everyday use

Hear me out on the Dyson Air WrapSPOTLIGHTED POST

It’s never easy justifying the price you pay for top quality tools. But it’s always easy selling something that you are truly confident in. It is on display every day and I make a big deal showing everyone it is the only styling tool at my work station. And I’m my trolly they will see my scissors and the attachment parts to the air wrap.As a stylist if I know that my client is using this in their spare time . I already know that they are doing their job in looking after their hair themselves . Ensuring they’re using recommended products too. It leaves me with less roadblocks when it comes to their service which a lot of the time my biggest time waster is working carefully around damaged and fragile hair. I use it for my weekly blow wave concessions and some of my clients even have one of their own. Because of this Almost 80% of my clientele use the air wrap once a week with me or at home. This has become their only styling source for the week.My clientele are my walking advertisement.

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1 year ago

SalonSallySilver Level Contributor

published in Everyday use

Supersonic hair dryer - Professional ReviewSPOTLIGHTED POST

My Salon, stylist and clients love our Supersonics - We love it so much that we now have four of them.There’s an enormous number of reviews out there and I should be sharing more than I am, but I wanted to show people my favourites. The reason I upgraded the salon’s hair dryers to Dyson is because of one review in particular. TheSalonGuy - Honest Review from a Stylist of the Dyson Pro Hair Dryer - TheSalonGuy. For me, their video really brought the ease of styling to life.Another that I think demonstrated the drying speed and incorporates the entire salon experience is - Dyson Supersonic Hair Dryer Pro in Action! I’d love if others shared their favourite videos, maybe I could learn something new, a reason to buy a Airwrap maybe? 😀 (Converted to Featured Article)

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1 year ago

Zulekha AsifNew Member

asked in Everyday use

Missing cleaner filter from dyson airwrap

Hello.I purchased my dyson from Sydney 2 days ago. Its a limited addition rose gold complete long air wrap. I checked my whole box and realised that the cleaning filter part is missing. what should I do?

12 days ago

Revana8811Rookie Member

asked in Everyday use

will my EU model Dyson airwrap work in US?

Hi! I’ll live in US for the next three months. Will my Dyson Airwrap work there which I’ve purchased from Turkey (i.e. EU model)? Tomorrow my flight to US. Please help me with this issue. Should I bring it with me?

15 days ago

JackDyson Community Manager

published in Everyday use

Getting started with your Dyson Supersonic r™ Professional hair dryerTIPS - HAIRCARE

The Dyson Supersonic r™ Professional hair dryer delivers precise, fast drying. Smaller and lighter, to style where it's hard to reach. With intelligent attachments to deliver your optimal temperature and speed.The Intelligent attachments included differ between Western and Eastern markets, to suit the needs and styling preferences of different users and hair types.Your Dyson Supersonic r™ Professional hair dryer will not work without an attachment fitted. Please fit an attachment before switching on. Western markets Western markets - featuring:Powerful air attachment Diffuser Wide-tooth comb attachment Flyaway attachment Pro concentrator attachment Eastern markets Eastern markets - featuring:Powerful air attachment Gentle air attachment Smoothing nozzle Flyaway attachment Pro concentrator attachment Learn more

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23 days ago

JGChicagoNew Member

asked in Everyday use

4 month old Supersonic Pro Stops Working Mid-dry/All Lights Flash

Hello. Can anyone help? This $500 hair dryer is 4 months old. It will randomly turn itself off and then all lights flash. Dyson is telling me they can’t refund me, which I think is wrong give them hairdryer is only 4 months old. Anyone else have this issue? The machine is new and regularly cleaned and stored in its case when not in use, and only I am using it with my husband occasionally using it, so it’s not as if it is getting over-used. Anyone else in this boat? Pretty frustrating for something that was so expensive, and is basically brand new.

1 month ago

hairhomeairNew Member

asked in Everyday use

Dyson Airstrait sets off Dyson air purifier

Everytime I use the air strait, even on completely dry mode, my Dyson air purifier shows purple/red.Doesn't happen when I use my Dyson supersonic or any other hair heat tools. Any clue what this emission is? Should we be concerned about health risks?

1 month ago

JessieNew Member

asked in Everyday use

Can I use my Dyson Airstrait straightener abroad?

I bought Dyson air strait from Korea. I want to use it in Australia. May I know it is safe or fine to use adaptor or another solution that I can use? [Moderation edit - title updated]

1 month ago

amazing_hairNew Member

asked in Everyday use

Dyson Airwrap Abroad - Japan vs US

Hello, I am traveling to Japan for an extended time, but live in the US. I am looking to buy a dyson air wrap to have with me in both places. I was wondering if it would be better for me to buy in Japan (slightly lower voltage than US), and use that one or buy in US and use that one.

2 months ago

sue39362Rookie Member

asked in Everyday use

Air quality with Airstrait

I just purchased the Airstrait. The two times I have used it, my Dyson air purifier has gone to severe air quality. Has anyone else had this problem? Freaks me out!

2 months ago

Steph91New Member

asked in Everyday use

TMoriartyNew Member

asked in Everyday use

Dyson Supersonic Hairdryer Not Working

I purchased a Dyson Supersonic Hair Dryer from a store in Dublin, Ireland on 20th March 2021. The guarantee is out of date since last March 2023. The hairdryer has been working intermittently in the last two weeks and stopped working totally yesterday. I cleaned the filter as per instruction on the My Dyson website. I paid €300 for this hairdryer and it has only lasted two years and eight months and I really don’t feel that this is satisfactory. I have had other cheaper brands of hair dryers in the past and they have lasted over five years. Is there support available?Many thanks

4 months ago

neolightsNew Member

asked in Everyday use

Dyson Airstrait making my whole room foggy and smokey?

This is the first time I have used the Dyson Airstrait I’ve used it on wet hair with no products or heat protection but it’s making my whole room fill up with smoke and fog it’s been over 3 hours and the smoke foggy residue in the air still has not gone - why is this happening

5 months ago

Figen OzmenRookie Member

asked in Everyday use

Can I use my UK Dyson Airstrait at Europe?

Hi all,Can I use my UK Dyson Airstrait at Europe? Since Dyson airstrait launced recently at UK, I couldn’t find experience about this topic.thx,Figen

5 months ago

Coco ScanNew Member

asked in Everyday use

Dyson corrale error code 20,16,27

My hair straightener is brand new and keeps coming up with warning triangle error and the over heat error even though it’s not hot. I have tried restarting it and still the warning triangle won’t stop coming up. the settings say it’s error 16,20,27

6 months ago

g3hunsigidaNew Member

asked in Everyday use

Does anyone know if an India bought Dyson airwrap will work in UK?

I have a Dyson Airwrap bought in India and I’m moving to UK. Wondering whether the Airwrap will work in UK? I have checked that the operating voltages are the same. But someone I know experienced a short circuit in their room when using an India bought hair dryer (non-Dyson hair dryer).Any thoughts on this would help. Thank you

7 months ago

Karen PRookie Member

asked in Everyday use

Straighteners battery flashing empty when fully charged

HiI have had my straighteners for about 3 years, never had any trouble with them. Until now…I use them 2 to 3 times a week. When I take them off the charge they show a full battery. I use them for lees than a minute and the battery flashes empty and they turn off. I put them back in charge and the battery shows full. I turn them on again and the same thing happens.Can anyone help with this issue? Thanks

8 months ago

JoyceTomNovice Member

posted in Everyday use

Dyson Supersonic HairDryer HD15 Relocation from Japan to Canada. Will it work?

Hi, I purchased the HD15 in Japan a few months ago and al in a sudden that I have to relocate to Canada.based on other conversations, I know that converters ar not recommended, do you have any solutions that can offer to me?best regardsTom

9 months ago

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