My brand new I.d. cut out whenever I used it - even the first time - saying the filter needed cleaning. Seemed unlikely as it was brand new. Exchanged for another one - and same problem first time I use it! Makes drying hair very hard as I have to keep stopping and restarting
Solved
brand new i.d. cutting out
Best answer by Jack
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
It would be very unusual to experience your machine shutting off from brand new, especially from a replacement machine as well.
Please can you let us know if your machine shuts off regardless of which attachment is used, or are you finding this happens when you use a specific attachment?
In the meantime you can find some troubleshooting checks here which will help you identify and rule out the most common causes of this behavior:
We’ll look forward to hearing back from you!
+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
It would be very unusual to experience your machine shutting off from brand new, especially from a replacement machine as well.
Please can you let us know if your machine shuts off regardless of which attachment is used, or are you finding this happens when you use a specific attachment?
In the meantime you can find some troubleshooting checks here which will help you identify and rule out the most common causes of this behavior:
We’ll look forward to hearing back from you!
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