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Jack
Dyson Community Manager
3 years ago

General discussion

Got a general query about your Dyson cordless vacuum or wet cleaner? Get an answer from the Dyson Community here.

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Key reads to help you get started (3)

  • Understanding which Cordless vacuum cleaner I own

    Article by
    Stuart
    Stuart

  • Dyson Cordless vacuums: Getting started

    Article by
    Stuart
    Stuart
    Topic Dyson Cordless vacuums: Getting started

  • Keeping your vacuum performing at its best

    Article by
    Stuart
    Stuart
    Topic Keeping your vacuum performing at its best
1107 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson WashG1™ wet cleaner vs. a traditional mopNews

Traditionally, cleaning your hard floors with a mop and bucket used to be an arduous task. But the Dyson WashG1™ – our first dedicated wet floor cleaner – offers powerful, hygienic floor washing. It really does wash away the dirt conventional mops smear around, using clean water from start to finish. It powerfully tackles spills, debris, hair and tough dried-on stains, and automatically divides wet and dry waste into separate containers for hygienic disposal – so you don’t touch the dirt. And the self-cleaning cycle automatically flushes the machine after use to prevent the build up of dirt and debris. Learn more

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Improve your sleep with a clean mattressTips - floorcare

We spend almost a third of our lives in bed, but studies show that we don’t regularly clean our mattresses. Spring is a good time for this! Follow these tips for proper mattress cleaning with Dyson technology. Thoroughly clean the mattress surface Thoroughly clean the mattress surface Remove all bedding. Attach the Mini Motorised, Hair screw or Mattress tool to your Dyson cordless vacuum to remove dust, dirt, and allergens from the mattress surface. Use slow, repeated passes if needed. Choose the right vacuum mode Choose the right vacuum mode Use the Max or Boost mode on your Dyson cordless vacuum with the Fabric and mattress tool attached to make the most of your mattress cleaning. Higher suction power helps your vacuum draw out dust and allergens from deeper down. Clean hard-to-reach areas Clean hard-to-reach areas Clean harder-to-reach areas like around the edges of the mattress, in any crevices, and around all seams with your Dyson cordless vacuum’s Crevice tool. Learn more Find ou

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Tech Advisor share their thoughts on the Dyson V15s Detect Submarine™ vacuumNews

As the Dyson V15s Detect Submarine™ vacuum launches in the UK, Tech Advisor put the machine - and the new wet roller cleaner head - through its paces: https://www.techadvisor.com/article/2201924/dyson-v15s-detect-submarine-review.html Have you tried the Dyson V15s Detect Submarine™ vacuum yet? We’d love to hear what you think!

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CordlessVacuumGuideNovice Member
published in General discussion
Comparing Dyson Models V7, V8, V10, V11, Outsize, Omni Glide, Micro, V12 Detect, and V15 DetectSPOTLIGHTED POST

I read this post in the forums a few days back» And it mainly discusses the differences between the V6 and the V15 based on product specifications. As someone doing this for a living, I feel that there’s more nuance in comparing vacuums rather than just relying on manufacturer specifications. For example, the post states that the run time of the V10 to V15 models is 60 minutes, which isn’t entirely accurate since the newer models use newer battery technology that runs further. The V10, for instance, exceeded the 60 minute run time claim, but with the crevice tool. Stick a nozzle and that number goes down to around 41+ minutes give or take. The V15 Detect ran for more than 80 minutes during my tests with the laser slim roller, and over 56 minutes with the standard nozzle in the lowest setting. Power difference between the V8 and V10 isn’t as signifcant as the numbers suggest and this is backed up with the cleaning experiments. I’ve tested all these products extensively » And here’s a po

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DaniNew Member
asked in General discussion
Purchasing Advice - V15 Detect Absolute + (Gold) vs V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please? I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance. (Moderation Edit - Tags Added/Title Updated)

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Gold Level Contributor
EaglesGold Level Contributor
published in General discussion
Model Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15SPOTLIGHTED POST

For anyone after a compassion guide on tools, run time, filter type, bin size (volume), machine weight etc on the Cordless vacuums sold by Dyson, I’ve found a site that does this! It’s a lot of reading. There are a few tables handy. Dyson V6 vs V7 vs V8 vs V10 vs V11 vs V15 Cordless Vacuums - Models Comparisons Thank me later 😀 (Edited by moderator – Tags added)

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Anonymous
published in General discussion
Cordless V10 Dust Collection - ImpressiveSPOTLIGHTED POST

My Mother-in-law is religious with cleaning. She’s methodical with hoovering, never misses an area of carpet or hard wood. She’s against any vacuum that isn’t a Hoover. To my pleasure, her Hoover broke and she HAD to borrowed our Dyson. This is the result after one pass. She’s a convert. Already ordering a V15! 🤣

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners. Dyson V15 Detect Our most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types. Both are suitable for cleaning both carpeted and hard floors. Dyson V15 Detect Dyson V12 Detect Slim Our most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a

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Stuart
Dyson Community Manager
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rainsRookie Member
asked in General discussion
How can I get support for my Dyson V8 vacuum?

I have the Dyson V8 vacuum cleaner. After one year with moderate use, I started having pickup issues. A bunch of debris would fall out of my vacuum head every time I picked it up. I put in a warranty claim, and they eventually sent me a new motor. Two years later and I’m experiencing the exact same problem, only this time Dyson says I’ll need to pay $150 for a new motor as the vacuum is outside of its warranty. I asked the rep on the phone if Dyson only makes products built to last three years. His response? A vague “Mmm”. Cool. I thought I would invest in a good vacuum when I bought my new home. It was a mistake to go with Dyson. Never again. [Moderation edit - title updated]

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Aastha
Community Moderator
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nurulusoyNew Member
asked in General discussion
Dyson V12 Slim Detect & Turkey Customer Service

The wand of my Dyson V12 Detect Slim vacuum cleaner broke last year while I was doing normal vacuuming at home. When I called, after a video call, I was told that it was covered under warranty and a new one would be sent. An order was created during that process, but I waited a very long time for delivery, and finally my problem was resolved. A year later, the vacuum cleaner's wand broke again. In my conversation with customer service on March 18, 2025, they said that if the same product breaks within one year, the warranty does not cover it. They said they could send a replacement for a fee, but it was out of stock, and if I really wanted one, they could send a completely incompatible silver one, again at my expense. In my conversation on March 19, 2025, I asked the customer representative where they saw that the wand they sent had a 1-year warranty, and I said it was written on dyson.com.tr, but they had absolutely no idea. When I ask where their information is written, I don't get a

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Jannat
Community Moderator
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Cpineda1New Member
posted in General discussion
worst Machine ever. Dyson lies about customer satisfaction

I cant believe this customer satisfaction service. My Dyson outsize was purchased not even two years ago. The dustbin and the brush head needs replacement since the parts are falling apart for such an expensive vacuum. It has been months I have been trying to order parts and they are not in stock. I went to an authorized dealer and was told the parts have not been in stock for almost a year. So since there is no parts available, what Im I to do with this expensive machine? It sits in the garage. Dyson won't even replace the machine since it's out of warranty, one year after I got it. The customer service rep said nothing they can do since policy states out of warranty. What a waste of my money. I will never buy another Dyson product again and will continue to spread my dissatisfaction with everyone I know

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Jaswinder
Community Moderator
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carolinebNew Member
posted in General discussion
awful customer service

I bought a Dyson Absolute V 11 in Nov 2019. I contacted Dyson in December 2024 regarding troubleshooting as my Dyson had stopped working. After troubleshooting, it was determined that I needed to replace the battery. However, the battery was out of stock and I was told that I would be contacted once it comes back in stock.I am now months without a vacuum cleaner and have received no contact regarding the battery being back in stock. I wrote to askdyson@dyson.ie about it a month ago and received no response. It is impossible to find an email address to write to concerning my issue. Please provide me with an email address I can raise my complaint with concerning such poor service.

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Jannat
Community Moderator
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TizianaTMNovice Member
posted in General discussion
terrible costumer care

I returned my $599 Dyson hair styler in June 2024 because it stopped working, and I still haven't received anything back. I have received it; UPS confirmed they have it. I have documents that say that it's now March 2025. I have called weekly, sent emails regularly, and provided receipts and shipping labels, but I've received no response when I call. It's always the same thing: Your request has been escalated to the next level. It’s shameful how they treat their customers. This hair styler was a Christmas gift from my husband, and we don't have a lot of money. He wanted to do something nice, believing the Dyson hair styler would be special, but it has turned into a terrible experience. I will tell anyone who asks about Dyson products to stay away! Additionally, they have canceled my sign-in to their website, and I can no longer log in.

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HasanSas11Novice Member
asked in General discussion
V15 continues running short time when trigger released or starts delayed

Hello all, hopefully you can help me… V15 continues running short time when trigger released or starts delayed. Best way to understand is checking the video… I tried to clean the filter and the zyklon, but it doesn’t helped. Do you know how to fix that, without buying that all for 189 Euro? I don’t have warranty anymore. Link to Youtube Video from the Issue Regards Murat

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jtillow64Rookie Member
asked in General discussion
Dyson V10 Animal - Complaint

This post is regarding my continued frustration and sincere disappointment over this vacuum, Dyson V10 Animal. When my partner told me he wanted a $400 vacuum, I thought he was crazy. When we first got this vacuum three years ago. The vacuum seemed to work ok, best on hard floors, without quality suction for the carpeted area. Then we got our pup, who sheds like a normal dog, but doesn’t have long fur and the shedding isn’t excessive, we understandably started using the vacuum more often. After one week, here’s what I started dealing with every time I try to vacuum: 1. **Filter Issues**: The v10 constantly asks me to empty the filter, even though it's already clean and empty after each use. This is very frustrating and seems to indicate a problem with the device. This leads me to only be able to vacuum for 2-3 seconds at a time, let go of the trigger, let the vacuum turn off, and repeat. 3. **Poor Suction**: At times, the suction isn't strong enough to pick up even small specks of dust

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rmvollertNovice Member
asked in General discussion
PSA Dyson has the worst customer service - Buyer Beware

I bought a vacuum cleaner from Dyson directly the week before Thanksgiving and have yet to receive the item and Dyson's customer service has refused to refund me or ship me the item. Given how horrible this experience has been, people really should know that Dyson will not help when they mes up. Dyson never sent me an email saying the item was out for delivery... just that the next step was that I would. Two weeks pass and I contact customer service who informed me that it was delivered... despite no notification that it was out for delivery. At this point Dyson asked if I had contacted the delivery company (GLS... a company I have never heard of). How could I contact a company about an issue that I had no idea they were involved in? I contacted GLS who told me Dyson never gave them my phone number or email which is why I was not contacted. Further they showed me that it was not delivered to my apartment or to the secured package room but left in the open in the mail room (which is ope

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Bronze Level Contributor
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MikekallNovice Member
asked in General discussion
Uninstalling the Gen5 Detect Wall Dock

Hi, I have a Gen5 Detect Absolute stick vac and wish to move the wall dock. How do I uncouple the wall dock from the back panel without breaking it. It is the type that slides down and clicks in. Thanks, Mike

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Shorty 311974New Member
asked in General discussion
Disgusting service from what used to be a great company

I've been a Dyson customer for decades and always been happy until this year. Ordered the new V15 but totally disappointed with fact I had to constantly use my hand to empty the bin properly. After the worst problem solving conversation and sending a new bin (which i knew wouldn't sort the issue) I requested a return. This was all organised over chat and what a mess that was. Had to contact them 4 times to get the correct email with a QR code to return. They have now had my return for 14 days and no refund even after 2 emails. Every other company refunds within days of receiving an item back. Its uk law to refund within 14 days!!! you charge us straightaway but yet we have to go through all this hassle to get our own money back. If this is not sorted within the next 24 hours I will start a charge back with my credit card company and will be talking to citizens advice and escalate this. What a fall this company has taken, so far from what Mr Dyson originally built!

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NS94Rookie Member
asked in General discussion
Formal Complaint – Unresolved Issue with Dyson Vacuum

Dear Dyson Customer Service, I am writing to formally escalate my complaint regarding the service I have received in relation to my Dyson cordless vacuum. I first contacted your customer service team on 17th January 2025 to book a repair. During this call, I explained that my vacuum was experiencing pulsating suction and the torque drive head was not spinning in certain modes. The agent insisted I complete a troubleshooting process over the phone, which resulted in a recommendation to purchase a new filter. I expressed my concerns that a new filter would not resolve the issue, but I was informed that this was the next step. I specifically asked what would happen if this did not fix the problem and was reassured that, in that case, Dyson would provide a new body free of charge. Based on this assurance, I proceeded to purchase the filter for £39. As I suspected, the new filter did not resolve the issue, so I contacted Dyson again on 28th January 2025. I explained the situation and refere

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GerkaRookie Member
asked in General discussion
Dyson V7 animal hoover Pulsing issue

Hi everyone I have a Dyson V7 animal hoover problem I have is it pulses. I have watched loads of videos on YouTube I have fitted new battery new filters also stripped the whole machine down and deep cleaned it . Also tried the small head head as as I know there is a motor in that we have never used that head it still pulses with that on it. It has got me totally baffled I have read loads of comments and they all say it designed to do that and it means there is a blockage but there is no blockage it is totally clean. I would be most grateful for any possible solutions to this the main motor has loads of power to it so don't think it is that at fault. I have rang a shop that repairs them explained what I have done and he said sounds like I have done everything they would do . They can look at it for £20 deposit and that will be deducted from repair cost I asked if he had any idea what could be causing the issue but he said wouldn't know until they check it but they are a 3hr away drive f

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Jaswinder
Community Moderator
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VeryUnhappyCustomerNew Member
asked in General discussion
Why has my V7 NEVER run for more than a minute

Clean environment. Filters meticulously cleaned. Now, after two years it doesn’t run at all on Max mode and runs about 20 seconds on normal. Great vacuum cleaner except for dud batteries from the start.

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Jaswinder
Community Moderator
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PPAGENew Member
asked in General discussion
V15 Laser Detect Airway Blockage

Receiving repeated message of airway blocked but do not see any blockage.

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Jannat
Community Moderator
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JoBroNew Member
asked in General discussion
How can I complain about customer service

My $1200 Dyson V15 started playing up after just 1 month of use. Contacted customer service with the trigger issue. Email received February 22nd 2025 Created an exchange ID: 1703799282 and sent the return label to your email. (never received)!! Their response. Please note that it may take up to 24 hours to receive the email with the label. Once we receive your machine at our warehouse, it will take 1-2 business days for inspection. Following the inspection, we will ship a new exchange machine. The entire exchange process typically takes up to 15 business days. Once the new machine is dispatched, you will receive an email with the tracking information. Never received any email from them since. No response to my emails at all Wednesday 25 March eventually received label after phone call Mailed to Dyson Thursday 26: Confirmed purolator Delivery Date at their warehouse Mon. Mar. 3, 2025 9:42 a.m Called 5th March 2025 to see about my return Dyson have received vacuum but not confirmed by wa

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Charu
Community Moderator
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cengelNew Member
asked in General discussion
How can I get help exchanging my machine?

First, let me say, never, ever buy a Dyson. Definitely not through Amazon. I purchased the Digital Slim Cordless Vacuum on 1/15/25, it was delivered on 1/17/25 and stopped working 3/5/25. The machine will not turn on at all, will not charge, the digital screen remains black at all times. I go online and contact customer service, answer some questions and am told I need a new battery and one would be shipped to me immediately. But then the next day I get an email at midnight asking me the same questions. I answer them. The machine will not turn on, there is no error message. Then I get another email at 9pm 3/6/25 asking more questions. Asking if I tried charging it from another socket, did I try cleaning it. Since I’m not an idiot, I did all those things before I even contacted customer service on 3/5. I answered the third round of questions. 3/7 I received an email stating that based on my answers the problem is with the main body and cyclone and they need replaced (really after 45 day

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Jaswinder
Community Moderator
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shonpalackalNew Member
asked in General discussion
Issue with Dyson Customer care Dyson V8

I bought Dyson V8 and used decently for nearly 2 years. From November 2024, it is not working. I have contacted customer care and everytime they give like same response - to clean filter which I do all the time. When I ask for a service engineer to come for inpect, I’m given a quote of Rs6990 which is absurd - Anybody else facing issues with Dyson service? I am planning to raise this issue in all social media with screenshot of whatsapp chat from customer care. If anyone facing similar issues, please contact [Moderation edit - personal details removed] Thanks

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Bronze Level Contributor

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