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Jack
Dyson Community Manager
3 years ago

General discussion

Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

  • 226 Posts
  • 491 Replies
226 Posts
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DlaFeverNew Member
posted in General discussion
Dyson is Back to Number 1 for Me

5 months ago, I created a post that my vacuum cleaner was a disappointment. Dyson made arrangements to have the vacuum cleaner sent via UPS to an authorized repair shop. The vacuum cleaner ended up missing. After several attempts working with Dyson, they replaced it with a brand-new vacuum cleaner with ALL the attachments included. The replacement vacuum cleaner is fantastic. It is a BALL ANIMAL 3 COMPLETE. This vacuum cleaner moves easy, pulls up the carpet with great sucking power and is easy to operate! I’m a fan again!

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Stuart
Dyson Community Manager
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merlinwiz2kNew Member
published in General discussion
Impressed with my Dyson upright DC40SPOTLIGHTED POST

Hi All, Wanted to share a good news story - we have recently moved back into our house that we’ve been renting out for the past 18 months and it seems that the tenants weren’t familiar with the fact that you need to empty the vacuum after use so our Dyson DC40 had the best part of 18 months of dirt in it. Not only was it was easy to clean out but I turned it on initially without checking and it was still sucking up dirt - very impressive considering the state of the internals. I attach a photo of what we emptied out. 10/10 to Dyson on this one for making a pretty much indestructible machine.

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Stuart
Dyson Community Manager
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DaisyneedshelpNew Member
asked in General discussion
Dyson DC25 extension hose

I am looking for a replacement extension hose for my Dyson DC25, as these are no longer supplied by Dyson. Any recommendations of UK based companies that can supply one? Lots of negative reviews on Amazon about replacement hoses that don’t fit or split quickly. Thanks

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t.barkerNew Member
asked in General discussion
Service and delivery

I sent my DC40 for repair which was done very swiftly. The machine was then sent back using DPD to my nominated pick up point. However there was no time for me to advise that I would be away at the time of delivery. I asked for the goods to be collected and reissued c 2-3 weeks later on 5/3 . Since then I have heard nothing. I have made contact via email and was told it was in hand but Dyson were waiting for an update from DPD. On 22/03 I was told that DPD had made the delivery . This did not happen. My case has been escalated again (3rd time) and I could expect an answer. I then checked with DPD claim they had not received any instruction and openly admit in writing that they have lost the machine. I am my wits end with this and stick in the middle with no solution.

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Aastha
Community Moderator
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AnuradhaNew Member
asked in General discussion
My Dyson DC54 stopped working

Hi, I have Dyson DC54 and it stopped working. How can this be resolved. I love Dyson products but it frustrating too see my vaccume cleanner not work. It does not even start once i plugged it. Need help in regarding fixing my vacuum cleaner.

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Jaswinder
Community Moderator
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CleanFreak22New Member
asked in General discussion
Dyson Multifloor Animal UP34 telescopic hose hose will not retract!

Dear anyone who can help! I’ve just spent 35 minutes on the phone to Dyson, but the adviser wasn’t familiar with this machine, although they were very nice and could not help. It only arrived yesterday! It’s not as straight forward as other Dyson’s I’ve had and I worked out how to get the telescopic extension out, but now it won’t go back into the hose!! Nothing I do will budge it, so I can’t it as normal, as the hose and extension are stuck. There is no button to press. Please can anyone help? Best wishes and many thanks Becca

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Jack
Dyson Community Manager
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jacob222New Member
asked in General discussion
Motorhead for Dyson Ball Animal Origin WAND

I’ve got a Dyson Ball Animal Origin, but I find the stair tool is not as good at cleaning pet hair from carpets, or anything else for that matter, as the motorhead, with the spinning brush. Is there any way of attaching the motorhead to the wand, so that I don’t need to carry the whole vacuum up and down the stairs? Alternatively, are there any other similar accessories that are made for the cordless vacuums that will also fit onto the wand of the Dyson Ball Animal Origin? Things like the Anti-tangle Torque Drive Motorhead, mini motorhead, Hair Screw Tool, or Tangle-free turbine tool? If none of these fit directly, is there an adaptor I can use for these?

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Jannat
Community Moderator
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JaaayyyRookie Member
asked in General discussion
Dyson lost my Vacuum Cleaner and won’t take responsibility

I had issues with my Dyson Vacuum Cleaners head. I contacted Dyson on 27th Dec 2024 to book in my Dyson Small Ball Animal Upright. Dyson Repair reference: 41671025 Collection by DPD on Friday 10th January 2025 - No packaging required DPD collected the item in a big black box and provided a receipt. I then received an email from DPD to say the item would be delivered back. I checked the repair notes and it suggested the item hadn’t arrived at the repair centre but they had sent a new vacuum cleaner head to the customer. I received the cleaner head but my vacuum cleaner has gone missing. I contacted Dyson to report this issue in January and was told that they will raise it with the concerned team. I provided the collection receipt provided by DPD. I heard nothing back for another few weeks so I contacted Dyson again in February 2025. I was told they will escalate it with the concerned team. After a few days I received a response from them which was generic and they asked for proof again

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Jane.ARookie Member
asked in General discussion
Hopeless customer service

Hi , I’ve been trying to get my Dyson Animal Small Ball repaired, for over a month now . It’s still under guarantee, and the motor is really grinding when running , I dare not use it . Have already arranged collection twice with customer service, for it to be collected by DPD . There wasn’t any communication from DPD or Dyson either time . Just waisted two whole days for nothing. Rang customer support again and spoke to a lady that was in Greece !! I am in Leicestershire !! Explaining my problem, she gave me a case number (44997992) and told me someone would be in touch. That was a week ago and I haven’t heard from anyone. There doesn’t seem to be any way you can speak to anyone local . Every time I have rang I have spoken to a different person in probably a different country . Won’t be buying Dyson again !

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ninglaNovice Member
asked in General discussion
She uses a leaf blower to clean the cordless Dyson

Hi Need some help here. I use the cordless vac each day for 15 minutes mostly on auto mode, never boost. It’s not brand new - maybe 3 years old or so. The three bars at first (2 months ago) were only one half bar used by end. Now, a full bar used at end. There are 2 extra dogs here opposed to the two she has. I’m told I ruined the battery. Next, the seal is damaged (leaking) my fault. Could a seal go bad from her using a leaf blower to clean the canister etc out? Blower is used maybe every few days for however long she has had the vac. Also, how long does a seal last? The suction is fine. I clean out the bin twice each time I vac (lots of dander, dust and hair). She was vacuuming her car on a windy day and said the dust came from the seal bad. Could I really have ruined the seal somehow and exactly what would it take to ruin it? Twice when I tried to open the trap, the bar went all the way through. I was told that was bad too. Accident! Thanks.

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Steve40th396Rookie Member
asked in General discussion
What is this part and where does it go?

This part fell out of the Dyson I own, a Pet corded version,

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Jannat
Community Moderator
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sncprnltdNew Member
asked in General discussion
Broken clips DC18

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Jack
Dyson Community Manager
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RoguerunnerNovice Member
asked in General discussion
Different connectors on body - and what attaches.

I’ve been struggling with understanding which Dyson cordless vacuums heads use which connector. The picture show a UK SV14 (top) and and EU SV23 (bottom). The UK tools I have have a plastic tab between the two electrical pins on any wand so only fit the SV14. I purchased what I believe to be a UK gen5detect wand/crevice tool but that also has the tab between the two pins so I cannot connect it to the SV23 I have. Can anyone enlighten me on which vacuums use which connector? Thanks in advance.

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ArunkNovice Member
asked in General discussion
Dyson Up22 whining noise

Hi ​@Jack i am wondering if you can help. I have a dyson small ball allergy (UP22) and whilst using it when either turning in a left or right direction, there is a whining sound from the machine. There is no whining when it switched off. I have had issues with the machine less than a year ago where it went off for repair twice, the heap filter in the ball was replaced however which resolved the issue for a while until now, it seems like there is a manufacturing fault in the machine in the seals around the motor. Can you please advise what the issue could be? The filters are clean. Annoyingly I am unable to purchase a new set of filters as the pre filter has been out of stock for several months. Also when the hose is fully stretched out I can hear some air from the machine, even though I’ve had a new hose and wand, is this normal? I’ve never had these issues with my previous dc33 & dc07. i would appreciate your assistance, my machine is under guarantee until 2027. Many Thanks Arun

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pnutNew Member
asked in General discussion
Using old Dyson attachments on new models

I’ve got an old Dyson DC39 that I bought around 2012 that has finally died on me.I’m looking at buying the new Big Ball Barrel, but only if I can use all of my old attachments, including the power turbine heads etcI was told there is an attachment that you can get that will allow all of these older attachments (I have basically everything that was available back then to buy) on the new Big Ball model.But I can’t find it on the site (www.dyson.com.au)By doing a google search I found a guy who bought an attachment to allow his old attachments on his new vacuum, but it doesn’t even work. I want to know if I am able to get an adapter specifically so I can use DC39 attachments on the Big Ball.If I can’t, I’m buying a different brand of vacuum.Thanks in advance for any help regarding this 👍

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Jannat
Community Moderator
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ReoldsRookie Member
asked in General discussion
Cleaning head brush excessive play on end

Was cleaning a rug and it became stuck. Cleared rug, but the brush was sticking when move thr vacuum forward. Cleaned canister & brush head my UP1 upright. Still sticky when brush on. Removed head again abd discovered the end of the brush had 1/8" end play. Is thr end play adjustable or do I need a new bushing?

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Jack
Dyson Community Manager
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RoguerunnerNovice Member
asked in General discussion
Gen5detect (SV23) - can't attach wand - different connector!

I have a gen5detect (SV23) and a gen5detect wand (with the built in brush). I cannot connect the wand to the head. The wand has a plastic tab between the two electrical pins but there is not a gap between sockets that the pins go in on the head. My older Dyson heads have a gap which allows the wand to connect. Can anyone explain the difference in connection types?

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Jannat
Community Moderator
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rick_xRookie Member
asked in General discussion
DC75 seal/gasket replacement

DC75 Cyclone Assembly Hello all, I have a very good DC75 that I did a deep clean on and all went well until I was reassembling the cyclone and one of the seals/gaskets had perished. It’s the one that goes into the groove on the apparatus on the right so it makes a good seal with the main assembly on the left. I can’t find a technical drawing and Dyson’s lack of photos on the parts list is incredibly frustrating. Does anyone know if or where I can get a replacement seal from please?

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Jack
Dyson Community Manager
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Bexs6977Novice Member
asked in General discussion
DYSON UK Customer Service - joke!

First time post: I’ve been a dyson user for over 20 years. My last Dyson gave up the ghost due to the west on the hose unit. Decided to opt for the Animal ball complete this time. Ordered the machine 20/2/25. Selected the next day for delivery before 12pm ( so lunchtime). At 15:06 I had an email from Dyson telling me my order had been dispatched giving me my tracking code with DPD. After entering the code it was seen that my machine had in-fact been handed over to DPD at 13:57 on 20/2/25. Wake up this morning 21/02/25 expecting a PIN code for my machine delivery to receive nothing. I called dyson around 10 am to be told they couldn’t help at all and I should expect my machine by 7pm!. Now hold on a minute I had confirmation that delivery was due by 12pm so for me why offer the time slots if they can’t be honoured and met for the agreement on sale????. I’m sure they wouldn’t like it if I decided to take £100 off my bill at my will???!! fast forward to 12pm no machine delivered no email

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Jannat
Community Moderator
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kbeau242Rookie Member
asked in General discussion
Articulating hard floor tool for Ball Animal 3 Usage Issue

Trying to make sure we are properly connecting the articulating hard floor tool. It seems to connect directly to the hose and when being used seems to really stress the hose. Any photos we have seen do not show being used with the ball animal 3. Is there anything out there that shows how that tool should be properly connected?

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Jack
Dyson Community Manager
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kdrymerNew Member
asked in General discussion
Replacement Part # for Brush head motor attachment drive

Hello - I am having an issue with my Dyson DC41 Multi Floor Upright Vacuum cleaner where the smaller brush roller (of the two) has stopped turning while using the vacuum. I took the Brushbar motor housing apart and discovered that where the black spindle attaches to the motor housing is broken. Part I thought I needed: Initially I thought I needed a new spindle, however when I received that part I discovered that there appears to be a piece that is broken off in the motor housing that the spindle for the brushbar attaches to. I can provide a picture of this. I appreciate any feedback you can provide me. Thanks,Kevin

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Jaswinder
Community Moderator
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slsimonNew Member
asked in General discussion
Help - part fell off where does it go

I was vacuuming carpet, made loud sound and seemed rough. Pulled vacuum towards me and this spit out! What is it? Where does it go?

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Aastha
Community Moderator
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MadL66New Member
asked in General discussion
Do NOT recommend Animal 3 Extra!!

I have owned 4 Dyson vacuums over the years and never have I hated one like I do the Animal 3 Extra! The head of the vacuum is constantly falling off! You spend more time reassembling the vacuum than you do actually cleaning the floors - totally unacceptable for what it cost. I thought about reaching out to Customer Service because I’ve had it less than a year; however, after reading the comments here about their poor customer service, it probably would be a waste of my time. Learn from my mistake and stay away from this product!!

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Jaswinder
Community Moderator
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AnsellrNew Member
asked in General discussion
Dyson DC50

I have a Dyson DC50 which has lost suction On investigation I can see that this hose has perished. This would explain why there's no suction from the spinning head the vortex. Does anyone know what this part is called, please? Thanks for any help.

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Jaswinder
Community Moderator
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zadoNovice Member
asked in General discussion
Avoid Dyson Official Website: Package never arrived and the worst customer service

Background: I ordered a V12 vacuum and a hair dryer before Thanksgiving (November 24th). Only ONE shipping label was created for the order. On November 26th, I received a V12 sized box, containing only the V12, with the only given tracking number on it. It seemed odd that both items could fit in such a small box, so I recorded a video of the unboxing process. Unsurprisingly, the hair dryer was NOT in the box. What I’ve done so far: Since then, I’ve had contacted Dyson “Experts” five times (before January 10th) regarding the missing hair dryer. Every time, they provided scripted/templated responses, assuring me that “the issue will be escalated to a higher team” and that I’d receive feedback within 7-10 days (or sometimes 2-3 days). However, I NEVER received any follow-up. Today (January 10th), I called again, only to learn that the case had been closed -- without notifying me. Customer service informed me that, based on the “higher team’s decision,” I now need to file a police report a

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w.accountant

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