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Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

  • 204 Posts
  • 386 Replies
204 Posts
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DlaFeverNew Member
posted in General discussion
Dyson is Back to Number 1 for Me

5 months ago, I created a post that my vacuum cleaner was a disappointment.   Dyson made arrangements to have the vacuum cleaner sent via UPS to an authorized repair shop.  The vacuum cleaner ended up missing.  After several attempts working with Dyson, they replaced it with a brand-new vacuum cleaner with ALL the attachments included.  The replacement vacuum cleaner is fantastic. It is a  BALL ANIMAL 3 COMPLETE.  This vacuum cleaner moves easy, pulls up the carpet with great sucking power and is easy to operate!  I’m a fan again!

1721
Stuart
Dyson Community Manager
1 year ago
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merlinwiz2kNew Member
published in General discussion
Impressed with my Dyson upright DC40SPOTLIGHTED POST

Hi All,Wanted to share a good news story - we have recently moved back into our house that we’ve been renting out for the past 18 months and it seems that the tenants weren’t familiar with the fact that you need to empty the vacuum after use so our Dyson DC40 had the best part of 18 months of dirt in it.Not only was it was easy to clean out but I turned it on initially without checking and it was still sucking up dirt - very impressive considering the state of the internals. I attach a photo of what we emptied out.10/10 to Dyson on this one for making a pretty much indestructible machine.  

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Stuart
Dyson Community Manager
1 year ago
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thedecmysterRookie Member
asked in General discussion
Dyson DC40 Brush Bar won't spin when activated

Hi there,The Brushbar of my Dyson DC40 will no longer spin when the brush bar button is activated on the machine. I have removed the active base plate from the machine and both parts of the brush bar. There doesn’t seem too be anything clogging the bars that I can see when they have been removed. My machine is no longer in guarantee.Any help/advice would be much appreciatedMany ThanksDeclan

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Jack
Dyson Community Manager
13 hours ago
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AnayaNew Member
asked in General discussion
Vacuum hose too stiff

I have an animal3. Does anyone have any tricks for improving the flexibility of the vacuum hose? I can pull it out with no problem but it's so stiff and inflexible that when I try to use it just pulls the vacuum cleaner over. AND, I can't really bend it around anything. Let's say I'm vacuuming around a chair and I want to get behind it by pulling out the hose and stretching it around the legs to get to the back - it's so stiff it just can't be done.

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B
Bronze Level Contributor
15 hours ago
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keithrevisRookie Member
asked in General discussion
Dyson Animal Light Ball vertical pipe blocked

Hi all, I am hoping someone can help. I have a Dyson Animal light ball and it is blocked. It is blocked in the clear vertical pipe that goes from the top of the ball assembly to the opening in to the detachable waste bin. I can pull out stuff from the top of the pipe but I can see there is stuff in there all down the pipe. Is there a way at getting at it?

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K
18 hours ago
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TAdamsNew Member
asked in General discussion
animal wand stuck in handle

I’ve just assembled my animal ball, bought some months back, hoovering works fine, BUT, the wand is struck in the handle and I cannot get it out. Looking at websites, this seems to be common problem for a lot of people. Design or manufacturing fault? Help!

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T
20 hours ago
DMG_NJ41
DMG_NJ41New Member
asked in General discussion
Dyson V15 Detect Attachment Tool Idea

I own a Dyson V15 Detect and most of the cleaning attachments.   I have a specific need and am surprised Dyson has not already thought of it.  I have hardwood floors & some large heavy furniture with molding too low to the floor for any of my devices to fit under & require me to move them to clean under.  Crevice tools do not reach & clean only specific spots in-aim.  I could really us a long floor-duster attachment that is slim but sweeping, like a long fabric duster or Swiffer to reach all the way to the back of an armoire.I just bought my mother in law a Shark cordless vacuum system (easier tech for her at 80 yrs old), and they have an attachment similar to my idea.Is this something you can create?!?  It would need some flexibility for angles, but top of the component  to end must reach under furniture.  The connectors on all of my current attachments will not clear the base of my furniture.Thank you.

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DMG_NJ41
3 days ago
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SpigsterRookie Member
asked in General discussion
What is this plastic part: 11-6928

Reposting with photos: (typo in title should read: 11-6929) I found this small plastic part jammed in the stair brush tool from my upright DC50 recently purchased 2nd hand.  It’s clear and has code: 11-6929. Also has inscription: “PC Dyson”. (I’m not certain that it belongs to this model)thanks

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S
14 days ago
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JanS1New Member
posted in General discussion
I don't recommend this company

Hi community, I really don’t recommend this company and their products. Maybe products itself is good but everything around that is absolutely terrible. There is my story. I ordered there product directly from this web almost  a month ago and got message from parcel service that my package is on the way. After one week I look to the parcel service tracking web page and UPS didn’t get package from Dyson - so for now fine for me it is xmas time. After one week I got user manual a warranty list to the email for the product which did’t arrive - still fine for me - just small logistic issues. After another week I got email regarding survey who I’m happy with the product and a day after, another email how I’m happy with shopping experience. (on the parcel service same message - “we didn’t get package from Dyson, and still waiting) So I decided to contact customer service. A guess what: they didn’t know what happed and still repeating same sentence “we are trying to investigate your issue, pl

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J
19 days ago
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chenminNew Member
asked in General discussion
V15 G5 air hole jamed by wood dusy. Will this damage moto ?

I always start my V15 with an empty bin and clear airway.I cleaned sawdust by V15 last weekair hole jamed by wood dusy.those sawdusty had been cleaned. Althuoght my V15 seems to work as usual.I still concern about the influence to motorCould any help.BRchenmin 

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C
25 days ago
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tundernRookie Member
asked in General discussion
How to remove exhaust filter from DC24 vacuum?

When I press down the red button, the exhaust filter unit in the orange ball no longer pops out.  As I am 3 hours away from the nearest Dyson service centre with an old machine, is there a DIY fix?

532
T
26 days ago
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Stayes19New Member
asked in General discussion
dyson allergy plus-too much suction

Help! This is our first, and possibly last, Dyson. We have the Allergy Plus model and there is no suction control. Yes, you read that correctly, no suction control. We have several area rugs so this is basically useless to us as it immediately sucks up the rug and jams. I tried customer service but they did not understand the fact that this model has no suction control slider. They kept sending me manuals to other models and then suggested I go to a repair shop which is 2 hours away! I stupidly assumed I had 90 days to return but found out it was only 30 after the return window passed 🤦🏻‍♀️  Has anyone found a way to fix this issue so I don’t just have a really expensive clothes hanger 🤬

340
S
30 days ago
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TonySimpsonNew Member
asked in General discussion
Wrong spare part sent - Internal hose for Dyson small ball

Hi,The internal hose on my Dyson small ball is full of holes, so I ordered a replacement from the Dyson website - the part number is 968702-01.Dyson sent me a different hose which does not fit my machine. I contacted Dyson via the online assistant and they sent me a second replacement hose. Unfortunately they sent the wrong hose, it looks like part no: 924796-02.  Looking at the connection, the original has a curved bottom whereas the spares are square. This is the correct part: 968702-01and this is the replacement part sent by Dyson: 924702-01  Can anyone help me resolve this issue please ?Thanks,Tony

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T
1 month ago
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josh211New Member
asked in General discussion
i cant handle customer service

I bought a Dyson Big Ball Allergy Plus worth $700 - year ago. The carpet head attachment has stopped working completely and I have A LOT of carpets. I contacted customer service in August; they told me the part wasn’t in stock but when it was, I’d be notified and it’d be mailed to me.Well I waited until October and still nothing. I contacted them twice and they kept saying the piece hadn’t been restocked, now, my hose was going and the general wood floor attachment SCREAMS whenever I use it. I told them this and they offered me a full exchange but that my version wasn’t in stock so they’d send me a Big Ball Total Clean that they assured me was as good as my current model.i have been long rolling mg carpets the whole time during this by the way.Anyways, I said sure. They said they would arrange to have a box for my unit to be at the Purolator Center and I just needed to bring my into with the label and ship it. I drive across town to Purolator where the service agent there tells me ther

260
J
1 month ago
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AlphaBetaCharlieNew Member
asked in General discussion
Hepa filter replacement: 920769-01

 Hello, I own a Dyson ball animal 2, love it, and want to replace my filter.  However, the official filter (link below) in the US was never in stock. I checked every few weeks on your website. And I have been doing that for almost a year now. In the meantime there are a lot of knock off filters sold on Amazon.  I don't understand how Dyson cannot create enough replacement filters that are used by almost the entire corded ball series. When I phone call the customer support, all I was told was to click on the notify me link, which is useless as I never gotten any notifications. https://www.dyson.com/support/journey/spare-details.920769-01

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A
1 month ago
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megphobiaNew Member
asked in General discussion
How to exchange international machine for US dyson airwrap

Hello, my boyfriend recently bought me a dyson air wrap from the Netherlands not even 2 weeks ago. We were not aware that you cannot use an adapter or converter to use the dyson in the United States. I spoke on the phone with 3 representatives and one of them recommended me to get it repairs so the voltage is the correct one. I called multiple times through customer service to request this, but they told me there was nothing they could do.  It’s ridiculous how terrible the cross border customer service is. How hard is it just to exchange a new machine for another one especially when it costs about $600. Is there anything I can do? 

350
M
1 month ago
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Help123New Member
asked in General discussion
Warranty exchange nightmare!

Dear Dyson,I initiated a warranty replacement with Dyson at the end of October 2024 returning my broken vacuum as required.  Once Dyson received it, they shipped a replacement but UPS lost it in transit.  After contacting Dyson, they confirmed the loss and sent the second replacement.  Unfortunately UPS lost the second package as well. I contacted UPS directly, but they informed me only Dyson can initiate an investigation. I called Dyson again and while they confirm the second lost the third vacuum, they shipped was also lost disappearing from tracking immediately after pick up from Dyson. To date, Dyson has shipped three warranty replacement vacuums that were all lost or stolen by UPS, and I have been without a vacuum for nearly 4 weeks. Dyson does not seem to care about resolving this issue or addressing UPS’s repeated failure.  At this point I wish I could just have a credit to buy one in person, a full refund or my broken vacuum back to me. Im not sure there is a resolution as this

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H
1 month ago
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anitagargNew Member
posted in General discussion
customer service is horrendous

how does one get in touch with Dyson customer support? The agents picking up the phone on the hotline  are just from a call centra and few of them are ultra rude! you cannot make a complaint against them, you cannot talk to any one knowledgeable, you cannot send anything to them in writing, and they will not send anything in writing to you! Even when my machine is under warrantee I have to literally grovel to get the repairs sorted out…. I think after 3 floor  machines and 4 hair machines, it's time to say goodbye to Dyson and move on to better companies who value their customers.  And then some anonymous person will respond to this that pls call the hotline . The same hotline which is giving me so much of problems...

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A
1 month ago
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LmayNew Member
posted in General discussion
Dyson customer service - the WORST I have ever experienced.

I bought my Dyson over 5 years ago. Everything has worked ok until the main carpet attachment stopped working. Dyson no longer makes or services this part. When I contacted Dyson customer service to see what my options were, I spent over 25 minutes on the phone with a gentleman who could not speak/understand English very well. He kept repeating my name over and over and thanking me while putting me on hold repeatedly and not assisting me with anything other than collecting my address. He then gave me a phone number for a service centre. When I called this number it just connected me back to customer service. This happened 3x I tried calling the Calgary service centre phone number. When I got sent back the 3rd time, the agent again, could not speak/understand English and kept repeating my name, thanking me over and over and putting me on hold. This is obviously their representative requirement which is actually more frustrating. When I asked her to please stop repeating my name and than

570
L
1 month ago
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lakewash23New Member
asked in General discussion
Product Never Received - Customer Service Not Helping

Baffled on the lack of customer service from a company that makes wonderful products. I own several Dyson vacuums and fans. My son bought two vacuums in September and only received one. I’ve been helping him try and resolve his issue and we spent 90 mins on the phone today after he’s already contacted them several times via their online chat service. We were on hold for over 30 mins after explaining the situation is detail with UPS tracking codes and the 2nd unit not being delivered and its crystal clear that it never was when you look at the tracking code that Dyson provided. After sitting on hold were then pushed back to the initial menu only to have to go thru the same exercise again with a new agent. We asked to speak to a manager after explaining the situation over again. We were assured one would “call in just a few minutes.” That was two hours ago. How does a company that designs and markets expensive products fail so miserably at customer service. Charging a customer for a prod

381
Jack
Dyson Community Manager
2 months ago
A
annaoloveRookie Member
asked in General discussion
handle accidentally attached to wrong end of wand now stuck

New Dyson Animal, was assembling and accidentally inserted the wrong end of the wand into the handle and cannot get it out 

1163
Jack
Dyson Community Manager
2 months ago
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SphynxPrideNew Member
asked in General discussion
Canister Stuck - Dyson Ball Extra vacuum

Hello there, Sadly, the canister on my Dyson Ball Extra was incorrectly reattached post emptying it (e.g., canister). I cannot take the canister off now. It appears as though the canister is slightly threaded into the area where the red lever latches, but the red lever itself never latches. is there a way to dismantle my vacuum and take the canister off from the bottom since it’s threaded on the top of the vacuum. Thank you! I’ll try to post pictures. 

531
Jack
Dyson Community Manager
2 months ago
S
SpigsterRookie Member
asked in General discussion
what is this plastic part: 11-6929

I found this small plastic part jammed in the stair brush tool from my upright DC50. It’s clear and has code: 11-6929. Also has inscription: “PC Dyson”. thanks

622
S
2 months ago
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RickcrookNew Member
asked in General discussion
Dyson repair pick up by DPD : bad customer experience?

Hi.Booked Dyson animal upright vacuum into repair. Nice job Dyson, simple as I'm in warranty.DPD man turned up with a box too small for the Dyson. He made it my problem to make the Dyson fit in the box. He was impatient and clearly late for something else. He didn't wait for me to learn how to dismantle the Dyson.He left. I have dismantled the Dyson to fit in the too small box. All Comms from Dyson has been one way - classic noreply@ emails - we can speak to you but you mustn't speak to us!I am not sure what next to do?

551
Jack
Dyson Community Manager
2 months ago
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arrowheadRookie Member
asked in General discussion
Dyson vacuum hard to push on carpet - Help!

it is very hard to push on the carpets , this has only started the last few weeks.can anybody help  thank you. (Moderation Edit - Tags Added/Category Updated) 

2513610
K
2 months ago
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