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JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

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2 months ago

StuartStuart - Dyson

published in General discussion

Robot vacuums: Getting startedROBOT VACUUM

In this article we take a look at just how to get started with the Robot vacuums.We’ve collated a ‘Getting Started’ video for each of these models. These videos are designed to help you become familiar with your robot, whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the videos below. Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum If you wanted to ask a specific question or need help with setting up your machine, why not post a questions to our community of owners. The best place to do this is in our Ask the Community forum.For a closer look at how these vacuums operate, include videos on using the dock, vacuum maintenance and cleaning advice, visit the Dyson YouTube channel.

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1 year ago

daytone1New Member

asked in General discussion

Dyson V 12 - Dyson Turkey bad!

1.5 years ago we bought the V12 because Dyson is robust and high quality. The product has chronic problems. The material used in the main frame joints is very poor quality. It started leaking air in a short time.The draft and dust container started not to turn the wind correctly.3 days ago we called after-sales services. (According to Turkish law, this product is a hidden defective and defective product)We demanded a replacement, but they lie so easily!I'm surprised, saddened and very angry.I searched the e-mails of the top managers, but some of them have moved to another company.The bottom line. I regret buying Dyson.There are so many complaints about it from every country in the world.Dyson has not been honest.I want to replace this bad product immediately.Sincerely regards

4 hours ago

Hoover72272Novice Member

posted in General discussion

new dyson gen5 dok badly made as you can see in pictures now it has no weight and in two parts which makes it bend.

5 hours ago

Hoover72272Novice Member

asked in General discussion

new gen 5 floor dok badly made

The new floor dok for gen5 no longer has weighted bottom and the pole now comes in two pieces which means the gen5 bends the floor dok making it unsafe.

5 hours ago

mladam3New Member

asked in General discussion

Help getting repair

Does anyone know which repair centers will repair an Airwrap? It’s so frustrating!!!

2 days ago

RggarciaNovice Member

posted in General discussion

Vis Nav and Baseboards

My robot constantly scrapes the grey paint off the quarter round molding of my baseboards. I figured it would eventually figure out the walls were straight and edge in a straight line, but it has not and I’m getting tired of touching up the lint every few weeks. Any ideas?

2 days ago

karin89New Member

asked in General discussion

Dyson App not available in my region

I bought a vis 360 vacuum cleaner in Austria. And after returning home, I found out that the My dyson application is not supported in Slovakia. How is it even possible when dyson sells products in Slovakia that require the use of an application?When will the application be available for Slovakia?Until then, the vacuum cleaner is useless to me and was it a waste of money?

3 days ago

breischaftRookie Member

asked in General discussion

Frequently stuck on vent registers

My 360 vis nav gets stuck on the vent registers frequently. Not every time, but many times. recommendations on how to reduce this issue?

4 days ago

JackDyson Community Manager

published in General discussion

jjjdNew Member

asked in General discussion

Hoover not delivered and now I need to purchase the same hoover with higher prices.

I am so disappointed and will not buy from Dyson anymore. I bought already a Dyson and had it delivered to my address in Zurich 4 weeks ago. Unfortunately this one got stolen at a fair. Now I ordered the same one again (V12 Gold) and Dyson sends me an email that it could not be delivered to my address (without a postal reference number) and that I need to buy it again. Now I am checking the prices and the 150 CHF discount is gone. Not sure if thats a coincidence.Anyone here had an experience with customer support where they actually resolved something? Customer support has been one of the worst experiences that I’ve had with any company so far. Would not have expected this from Dyson. I like the products but will probably by through the electro wholesaler now and not Dyson directly if you can expect worse service and worse prices. Really disappointing.

24 days ago

daviessteveRookie Member

asked in General discussion

Robot keeps losing connection to app

29 days ago

srcsheltonNew Member

asked in General discussion

Dyson 360 Eye connection fails three sixths of the way through setup

As per the issue described at:… I’m seeing the MyDyson App fail to provision my Dyson 360 Eye (which I’ve had for years, but am now trying to connect to a new WiFi network following an upgrade): After this point, I get the same “Slow response”/”Would you like to continue” prompt as in the discussion above, and then the process fails. After that, I have to use the USB reset file in order to make the vacuum discoverable again - until then, the WiFi light only lights very briefly (for a second or less) as the device boots.*However* I have Unifi networking equipment, and according to the Network Application the vacuum is online and connected to WiFi at all times after booting _and_ I can see the device requesting and being supplied with an IP address in my DHCP logs.So the device appears to correctly be online from a networking point of view, but its WiFi light is not lit (which suggests a problem on the device rather than in the App?), and the App is unable to complete provisioning.A li

1 month ago

vickicoNew Member

asked in General discussion

Dyson 360 Vis Nav drop sensor alert

Drop sensor alert is constantly appearing on my 360. I follow instructions. Sometimes it wont allow me to reset. Have to restart machine.Any ideas community??

1 month ago

mixtralllmNovice Member

asked in General discussion

Dyson 360 Vis Nav extra wall dock (3 or 4 possible?)

Hello,As the title implies, is it possible to get a 3rd (or even a 4th) wall-dock for more areas/floors? thanks

1 month ago

CurlyBeeNovice Member

asked in General discussion

Does the 360 Vis Nav ONLY use the map? Or does the camera and sensors override the map?

I am curious about mapping. Since the software doesn’t seem to like angled walls, does the robot map the house and use it “as a suggestion,” allowing the cameras and sensors to “override” the map if it determines that it can actually follow the edge of a diagonal cabinet or wall? When I look at my map, there are very large zig-zags representing these diagonal walls and cabinets. But when it shows the cleaning map, it overlaps—but not exactly—the original map from mapping. Just curious if this thing is smart enough with sensors and cameras to determine where things actually are in the room.

2 months ago

mustafa.telsizRookie Member

asked in General discussion

360 heurist wifi is not reset

Hello,I have a 360 heurist. Long story short, I got my Wi-Fi replaced and I tried to reset it using the USB files they provide in their support pages.Now, the robot is completely stuck. The Wi-Fi light is blinking but does nothing.What can I do ?Thanks

2 months ago

CR01-GNovice Member

posted in General discussion

The Tazmanian Dyson..

Let me start by saying, hello and good evening, my names Craig.. I’ve recently upgraded all my Dyson products and the star of the show is by far, “TheRobot”, only one thing I could say, if I was being overly critical, is it loves doing 360’s, Lol, hence the title and me Robots name.. I think it’s the Crystal and glass furniture, might be messing with the camera’s, as it only does it near that furniture, maybe the mirrored reflection of itself?? Gets the Robot all excited haha, because after its pirouettes and best impression of a Tazmanian Devill, it then feels the need to drive into the glass coffee table, so yeah, that’s the hypothesis that lead to the conclusion, but, still, without any doubt, an absolutely top tier product, maybe a few wrinkles could be ironed out with further software updates??

2 months ago

ReneSRookie Member

asked in General discussion

purifier formaldehyde PH04 second repair

Hi,We got this fantastic air purifier with humidifier PH04 and unfortunately to our frustration it’s second time in repair. First was loud sound coming from air purifier motor and now humidifier water pump made loud noise. Service here in Estonia for Dyson is very poor and I have to wait around month to get machine back. I suffer with allergies and it’s vital for me to clean room clean and humidity levels high. Very disappointing as Dyson customer who has been loyal to you nearly 10 years.

2 months ago

JakwolNew Member

asked in General discussion

lift sensitivity on the 360 Vis Nav

Could someone please explain the purpose of the 'lift sensitivity' setting in the menu on the machine?

2 months ago

MalteNew Member

asked in General discussion

Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

2 months ago

rueNew Member

asked in General discussion

new Nav 360 VisNav will not charge, resetting to factory setting is failure

Received new 360 VisNav from Dyson late Friday afternoon, 26Apr. Set it up on Saturday. Everything worked except it would not “pair” with its charger. Repeatedly followed instructions to remove from dock, wait 30 seconds, and return to dock with no success. Weekend help bots at support were of no help. Decided to reset the machine to factory settings based on advice from Mark Finn in another closed discussion on the topic. That reduced the menu to a difficult to read QR code for the myDyson app and when my phone would not connect to the machine, it produced another difficult to read QR code that took me to a no longer active page at Dyson’s website. The only other menu option was to power down, which I did. Monday I called support and after waiting for over 50 minutes to chat with an agent I received no more help than I did from the help bots during the weekend, it just took longer. Now I have a case number and instructions to wait to be contacted in 3 to 5 days. Question 1. How can I

2 months ago

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General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Robot vacuums: Getting startedROBOT VACUUM

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.003News

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