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General discussion

Got a query that's pretty general about your Dyson robot vacuum? Get an answer from the Dyson Community here.

  • 49 Posts
  • 129 Replies

49 Posts

Stuart
Dyson Community Manager
StuartDyson Community Manager
published in General discussion

Robot vacuums: Getting startedROBOT VACUUM

In this article we take a look at just how to get started with the Robot vacuums.We’ve collated a ‘Getting Started’ video for each of these models. These videos are designed to help you become familiar with your robot, whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the videos below.  Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum  If you wanted to ask a specific question or need help with setting up your machine, why not post a questions to our community of owners. The best place to do this is in our Ask the Community forum.For a closer look at how these vacuums operate, include videos on using the dock, vacuum maintenance and cleaning advice, visit the Dyson YouTube channel.

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Stuart
Dyson Community Manager
6 months ago
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Lcd75New Member
posted in General discussion

Customer service, refund runaround vent

Like so many dyson has been giving me the runaround regarding a refund. At this point I feel bad for the customer service representatives.  I'm sure many of them want to help but the dyson machine doesn't seem to be set up to do such. I purchased a hair dryer, which I was very hesitant about because $400 is a large sum of money for  me. But noted the 30 day return policy and thought I'd have nothing to lose.  The very next day I found a  comparable dryer for half the price,  went to cancel the order as it hadn't shipped yet, found out that was not an option.  Once the dryer was delivered I started the return process online. 3 days latter I hadn't received the return email so I called customer service.  Great no problem,  they provided me with all the information I  needed to return the dryer. Then things get messy. According to the email I received from dyson , the dryer was received 1 November.  Fast forward to today. 6 phone calls ( many over an hour), help chat, what's app messages,

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L
23 hours ago
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MirthiaRodzRookie Member
asked in General discussion

Order status and orientation

Hi:On November 24 I did an online order, 3 days ago ( Nov 27) I received an email that the product color was not available and I need to change it. The same day I replied the email that I received and called after 1.5hrs waiting in the phone, I changed the color and requested a confirmation by email. Representative told me that I suppose to receive it in 3 hrs today is Nov 29 and Im still waiting for the confirmation. I sent messages in WhatApp nobody responded, I chated with somebody in the chat yesterday the 28 and told me that the email is pending to be receive the same day. I need to know if this page for Dyson is a scam because there is no sense for me that Im still waiting for days for a confirmation and customer service online and by phone are NOT available never. I dont understand the delay to response the basic things and if is a scam I need to cancel today,  Thanks! 

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C
1 day ago
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Anton84New Member
asked in General discussion

HP09 voice

Hello I’m disabled and need to use the voice commands to control my fan. When it’s in heating mode I can’t get it to go back to cooling. I say “Alexa turn on cooling” but no charge, if I lower the temperature by voice that doesn’t do anything. I also don’t like on night mode the light doesn’t go off still very bright moon ☹️

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A
2 days ago
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Ern.308Rookie Member
posted in General discussion

Streamlining the Dyson Vis Nav 360 App Experience: Addressing App Restrictions and Notification Categorization

Dear Dyson Team,I am writing to provide feedback on my experience with the Dyson Vis Nav 360. As a premium product, I have high expectations for its performance and usability. Overall, I am very pleased with the vacuum's cleaning ability and navigation capabilities. However, I have encountered some issues with the Dyson Vis Nav 360 app that I believe could be improved. App RestrictionsOne of the main limitations of the app is the inability to draw diagonal restrictions. This restriction makes it difficult to accurately define areas that I want the vacuum to avoid, such as corners or areas with furniture. It would be much more convenient to be able to draw restrictions diagonally to ensure that the vacuum does not enter specific spaces. Notification CategorizationI appreciate the app's notifications for important events such as when the Dyson Vis Nav 360 needs assistance or has a fault. However, the app categorizes regular maintenance reminders as "faults" under the same "Check Your Dys

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Adam.Steinberg
Community Moderator
2 days ago
S
strongbadNew Member
asked in General discussion

tp10 gen 1 combi filter cleaning question

so i took my combi filters out of the dyson and used my dyson vacuum to clean the outside of it. now it doesnt seem to clean everything out of the air as well as it used to. did i ruin my filters?thanks

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Adam.Steinberg
Community Moderator
2 days ago
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clsNew Member
asked in General discussion

Dyson robot can’t clean

My robot cleaner is about 3 months old but as of 2 days ago, just won’t clean! It won’t do the scheduled clean. If I set up an app clean, it moves then immediately says returning to dock then I get a message saying Dyson can’t clean.  I have a tried cleaning everything, powering down and turning back on to no avail. I can press the machine to clean, but only if not in the dock. Any tips welcome. It’s very frustrating!

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Adam.Steinberg
Community Moderator
2 days ago
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ValentinaNew Member
asked in General discussion

After purchase return...Customer service is Zero...polite but actioneless

I have received a Ball animal multyfloor Dyson vacuum cleaner on 26 September.I have used it twice and only after second use, I realised the wrist pain I have developed linked to use of the product. It is too heavy and impacting my wrist badly, after second use I have to take a painkiller to able to sleep at night.On 10 October at 09:45, I have rung Dyson’s customer service team, was waiting for a connection  good 20 min before a nice and very polite gentlemen spoken to me and express all his apologies waiting time and my wrist issue. He reassured that DPD will soon contact me and collect the machine. The refund would follow shortly Dyson will get product back. I was very pleased with outcome and 20 min of waiting seems like worse it!When one week later no one contacted me, on 17 October at 14:11, I have rung again. This time a nice polite lady was ever so sorry to hear no one contacted me and reassured that on Friday 20th October DPD will come and collect the machine. What a surprise,

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I
2 days ago
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CLoudygreyNew Member
asked in General discussion

FIlter Shortages

The filter for my Formadehyde hot and cool needed replacing 4 months ago … they were out of stock.  I used the notification but never heard anything. They are still out of stock :(. I paid £700 for a heater/fan that can’t be used.  Not good really. 

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C
3 days ago
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EErraNew Member
asked in General discussion

Returns Page isn't working, impossible to reach customer service

Dyson’s  return page isn’t loading, and I cannot get a hold on anyone to provide me with instructions to return my product. Trying here to get a hold on someone to help me. It is unacceptable that this company sells luxury electronics, yet their customer service seems to be non-existent.  

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Adam.Steinberg
Community Moderator
9 days ago
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NSBMomNew Member
asked in General discussion

Horrible Customer Service

I purchased a V15 in September, used for less than 30 days and would not charge. Contacted customer service via chat, it has been almost 4 weeks since they were supposedly sending me a new part. Crickets. Never heard or recieved anything. Called, on hold for over 30 minutes. Well, the part is out of stock. Thanks for the update. At the price I paid for this vacuum I’m more than disappointed. Quality has gone down, now I have to send back and wait almost 3 weeks for Dyson to send me a new component. WHAT!!!! I am very frustrated, unfortunately I’m stuck with it because I’m beyond my “30 days” and have to wait for a vacuum that will hopefully work, but with the quality and customer service I am very doubtful. I was a big dyson supporter - 3 air whips, 3 fans, 4 straightners and previous vacuum owner - it was a time for an upgrade. I will never purchase a dyson again. 

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C
11 days ago
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AustinNew Member
posted in General discussion

Anyone having luck with US escalation? i don't

I bought the airwrap. We all know how expensive it is. Used ones didn’t work then tried one more still no success. Was on phone for one hour 49 minutes. The rep tried to connect me with Marisa who happened to be a team lead. I was put on hold multiple times but no one would say a word on the other end. It was impossible to believe they couldn’t hear me. It was done intentionally so I would give up. Finally it sent me to a survey. Next day I get an email from Michael that I will be offered 20% discount on original pricing as a good gesture to help with what I went through also stating I will get a return label. Then a email from Marisa as well. I sent all the information I was asked to provide and screenshot of what I like to get in exchange. As of today no news or a shipping label. How hard is it to take time to help a customer and honor what is promised? I’ve never ever faced such issues with any product or company on a return such as this 

1
A
16 days ago
M
mattdRookie Member
asked in General discussion

animal v10 collecting

I booked a return for a out of warranty repair , the payment link came through , paid £99 to cover a battery and body replacement No details sent to how the collection works were sent , it was meant to be 24 hourswaited 3 days went back on the chat again as impossible to get through via phone , they sent a link instantly with collection date , which was 8 days wait .Waited until the 11th , all day appointment , no one came , no contact ,checked the security camera , on one on it so not missed them.Cant speak to anyone again , haven't had time to go onto the chat session Feel like giving up to be honest , only 1 good thing is I don't think they have taken the £99 , will have to double check the bank online  

3
Jack
Dyson Community Manager
16 days ago
J
JohnhNew Member
asked in General discussion

v8 brush bar noisy

v8 brush bar noisy.Take brush bar head off and the machine is very quiet when on.Put the brush bar head on and the machine becomes very noisy

1
J
19 days ago
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mickandlesleymNew Member
asked in General discussion

wand/shaft V11 absolute

Hi, I have the V11 absolute. The blue shaft has come apart at the top where it goes into the lid of the bin. Where the red button is. The grey piece is now hanging by the wires. Is this common ? The machine is only just 2 years old. Never ever had this issue with the cheap vacuums. 

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Teanna
Community Moderator
19 days ago
J
JillReyRookie Member
asked in General discussion

PLEASE can dyson start producing dc24 again

I am not a fan of cordless Dysons.  I have owned 3 dc24’s, a beautiful lightweight model which suited my arthritic hands.  My last model (second hand) has sadly died and I’m lost without it.  Judging by the number of dc24’s being snatched up on eBay and Facebook marketplace there is definitely still a big market for them. 

3
Jack
Dyson Community Manager
20 days ago
D
dbstnNew Member
posted in General discussion

Horrible Return Experience

I have sent my 360 robot vacuum back after trying and not being pleased with the result. It has been more than a month since I sent it back. I have been forced to call Dyson 4-5 times every week, spent hours over the phone. Every time I call the customer service they are telling me I will receive my refund with 48 hours, 72 hours, 24 hours. I haven’t even received a proper email saying your item has been received, you will be refunded in x days. I called them yesterday again, they told me Dyson will contact me within 24 hours and send my refund. Nothing, no calls, no refund what so ever. I tried to report a complaint several times, customer service hasn’t been helpful. I have been using Dyson vacuums for quite some time. But this experience has shown me that dyson is not to my expectations. I just want my money back… 

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D
22 days ago
S
SapperPNovice Member
asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help? 

4
S
1 month ago
A
andy1955Novice Member
posted in General discussion

Robot vacuum drop in price - Feedback

Bit annoyed that the latest robot vac has come down £200 in price since a bought mine on the first week of release.

3
E
1 month ago
G
Georgina4795New Member
posted in General discussion

Red Airwrap - Where to purchase?

How comes Dyson has created a Red with Grey Hairdryer, Red with Grey Straighteners but not an all Red with Grey airwrap? I know there was the all grey with small amounts of red on it but surely you would want to match the set? I know I certainly want an all red one to match my set instead of buying one that is a different colour!?

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C
1 month ago
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GACNew Member
asked in General discussion

Dyson 360 Vis Nav. lifted issues - Any help?

Dyson 360 Vis Nav keeps showing lifted. Any ideas how what to do?

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DavidTaylor
1 month ago
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Caroline MilneNew Member
asked in General discussion

Complimentary items not delivered - Anyone when this will arrive?

I have just had my dyson hair dryer delivered 3 days ago but not the complimentary travel box nor stand.  How do I go about resolving this issue please. 

1
R
Bronze Level Contributor
1 month ago
J
JimfNew Member
asked in General discussion

Order placed, but still no parts delivered. Any ideas on what I can do next?

I purchased some parts from Dyson on the 25th of September. It cost me €73 approximately. I cannot get hold of customer service. I have not received my goods and they have taken my money if I cannot get customer service. Should I report this as a fraudulent transaction to my credit card company. 

1
Adam.Steinberg
Community Moderator
1 month ago
M
MikaelleeNew Member
posted in General discussion

Horrible customer service experience from refund process

I am writing to express my extreme dissatisfaction with the refund process I have been experiencing with your company. It has been over two months since I initiated the refund request, and yet there has been no progress or resolution in sight. This level of delay and lack of response is simply unacceptable and reflects poorly on Dyson's commitment to customer satisfaction.I contacted your customer support from April 2023 to request a refund for the aforementioned product. At that time, I was assured that my request would be promptly processed, and the refund would be issued within a reasonable timeframe. However, I have been met with nothing but frustration and disappointment ever since.Despite repeated follow-ups and providing all the necessary information, there has been no concrete action taken to resolve my refund request. It is disheartening to be continuously met with vague responses and empty promises without any indication of when I can expect to receive my hard-earned money ba

4
M
1 month ago
A
andy1955Novice Member
asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK? 

4
A
2 months ago
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