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General discussion

Got a query that's pretty general about your Dyson robot vacuum? Get an answer from the Dyson Community here.

  • 10 Posts
  • 29 Replies

10 Posts

Stuart
StuartDyson Community Manager
published in General discussion

Robot vacuums: Getting startedROBOT VACUUM

In this article we take a look at just how to get started with the Robot vacuums.We’ve collated a ‘Getting Started’ video for each of these models. These videos are designed to help you become familiar with your robot, whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the videos below.  Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum  If you wanted to ask a specific question or need help with setting up your machine, why not post a questions to our community of owners. The best place to do this is in our Ask the Community forum.For a closer look at how these vacuums operate, include videos on using the dock, vacuum maintenance and cleaning advice, visit the Dyson YouTube channel.

320
Stuart
23 days ago
F
FraRookie Member
asked in General discussion

Has the Dyson 360 Heurist been discontinued?

Dyson 360 Heurist disappeared form the website and it’s now possible to book the Dyson 360 visnav.I’m not planning to get rid of my Dyson 360 Heurist anytime soon,is it being discontinued? for how long will the app support this model? for how long Dyson will support replacement parts?Thanks 

4
K
Silver Level Contributor
12 days ago
MontyBigglesworth
MontyBigglesworthRookie Member
asked in General discussion

How long will Dyson support the Robot on their App?

I am looking to replace my DC15 with a Dyson Heurist 360 Robot Vacuum.I understand that Dyson no longer manufacture robot vacuum cleaners so I am concerned that Dyson will soon stop supporting the mobile app and I will be left with a bit of kit I can’t use.Does anyone know how long Dyson plan to continue supporting the app for? Thanks :)

5
K
Silver Level Contributor
21 days ago
S
SteveNLizNew Member
asked in General discussion

Dyson 360 Eye - Red Battery Light - HELP!

Does anybody know why after initializing i.e. pressing the button and the and the blue lights going around the red battery light comes on (steady not flashing)?  (Moderation Edit - Tags Added/Category Updated)

1
S
Bronze Level Contributor
1 month ago
L
liamcRookie Member
asked in General discussion

Dyson Robot 360 - Possible battery issues

im arguing with myself here but i think i know the answers.  Recently my 360 has began to stop for no reason saying it needed to return to dock.  If i run a small zone, it will sound as if it is trying to go to max but then dropping down to quiet.  I've cleaned the filters and although the battery indicator is full and showing charging when it should. I suspect the battery is shot.  anyone experienced this? (Moderation Edit - Tags Added)

3
K
Silver Level Contributor
2 months ago
D
danwebmailRookie Member
asked in General discussion

Help with removing Robot notifications in iOS app that it can't start cleaning

I don’t own the 360 eye anymore and I still get annoying notifications on my ios phone because of the dyson app that it can’t start cleaning (I own other dyson items that I use the app for).  There is no way to add the dyson 360 eye to the app since I don’t own it.  The dyson 360 eye still shows up in my account on the web, which is the only place it shows up.  I have had new phones and deleted and reinstalled the app multiple times so the only place it can get the information from is the my account for dyson on the web.  I have called support multiple times to get it removed and have been told it would be removed but it wasn’t.  It is a horrible annoying experience.  Why don’t they have the option to remove machines you don’t have any more.

3
WoodenMan
Silver Level Contributor
3 months ago
D
diaspar24New Member
asked in General discussion

360 Eye - Replacement Battery for Robot Vacuum

It seems impossible to locate a replacement battery for my Dyson robot vacuum. No one seems to stock them or be able to order them. Has ANYONE been able to get a replacement and if so, WHERE? (Moderator Edit - Title updated)

1
WoodenMan
Silver Level Contributor
5 months ago
WoodenMan
Silver Level Contributor
WoodenManSilver Level Contributor
posted in General discussion

Help. What should I call my Robot?

Hi Everyone. After lots of research, much of it on the community, I took the plunge and ordered a 360 heurist.Set up was super easy, the app guided me through every step. Kudos to Dyson. The only issues I've had, which for me is a BIG one, is what to name it. I grew up in the early 1980s and have a lot of Sci-Fi films in which I can draw on. Here's my shortlist.RobocopTerminator R2D2BishopJohnny 5 I obviously can’t buy 4 more.What have others called their Robot?Has anyone got a recommendation to sway me towards one of my name? 

7
K
Silver Level Contributor
8 months ago
K
Silver Level Contributor
KibblebSilver Level Contributor
posted in General discussion

360 Eye - Community feedback

Having only joined the community a few weeks back, and owning both a heater and a robot eye. Its great that there is now support for them both.I’ve always found the eye struggles around dusk. Little did I know that it’s not the machine but the amount of lights I have on. I’ll be testing it out later tonight. Great work @Stuart and team. 

2
Stuart
1 year ago
E
Silver Level Contributor
Emma.SSilver Level Contributor
asked in General discussion

360 Eye - Is my robot lost or broken?

My Robot always drives backwards and forwards on the same areas of carpet. This lasts for about 2 - 3 minutes before it suddenly shoots of to do the rest of the room.Anyone know why it does this? Is it broken?

3
E
Silver Level Contributor
1 year ago
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