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Got a general query about your Dyson robot vacuum? Get an answer from the Dyson Community here.

  • 116 Posts
  • 381 Replies
117 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Robot vacuums: Getting startedROBOT VACUUM

In this article we take a look at just how to get started with the Robot vacuums.We’ve collated a ‘Getting Started’ video for each of these models. These videos are designed to help you become familiar with your robot, whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the videos below.  Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum  If you wanted to ask a specific question or need help with setting up your machine, why not post a questions to our community of owners. The best place to do this is in our Ask the Community forum.For a closer look at how these vacuums operate, include videos on using the dock, vacuum maintenance and cleaning advice, visit the Dyson YouTube channel.

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Stuart
Dyson Community Manager
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laurenmm1Novice Member
asked in General discussion
cant access manage notifications in thr ios Dyson app

Hello, when I go into robot settings – manage notifications I get a “we’re having trouble connecting”  message and it will not let me into the manage notifications area. Is there a fix for this issue?Thanks

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agarbugliNew Member
posted in General discussion
Dyson stole my device

I’ve never experienced anything like this. I sent my V8 vacuum in for repair, and ever since, I’ve been completely left in the dark. No updates, no confirmation—it’s like they disappeared with my device. I’ve called several times, and every time I either get told to “wait a little longer” or I’m promised a callback that never happens. This isn’t just poor customer service—it feels downright shady. It’s unacceptable to treat customers this way, especially when they’ve trusted you with their equipment. At this point, I’m seriously considering filing a lawsuit. I don’t see any other way to get a resolution.

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Bronze Level Contributor
Swickham1502Bronze Level Contributor
asked in General discussion
scheduled clean could not be started

My vis nav 360 seems to be very high maintenance. It has stopped following the schedule I have set without some form of intervention. It is constantly in sleep mode and doesn't seem to want to wake up for scheduled cleans. Due to the length of time it takes to do a full clean I have multiple schedules set so that it cleans a couple of zones at a time.Until the most recent firmware update it was starting its first 2 zone clean at 5.45am. Since then it seems to have started to ignore that schedule. It was scheduled to start again at 7am. I woke it up (by pulling-out from the dock and pushing back) a couple of minutes before the start time and it was able to start. I did the same for the afternoon 2 zone clean but this time it was a little earlier and unfortunately it went back to sleep before starting. I am getting the 10mins to start notification on my phone for every scheduled clean, then an unable to start notification a couple of mins after the start time. I am cleaning optics when r

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daviessteve
daviessteveNovice Member
asked in General discussion
Requesting new Software Features

Hello Dyson Community  is there a specific area in this forum for posting software enhancements please?

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Gold Level Contributor
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StruaneNew Member
asked in General discussion
email address

Hi is there an email address- i have just had an unsatisfactory call with an agent and need to email someone in dyson please.

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Jannat
Community Moderator
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NLisRedRookie Member
asked in General discussion
MyDyson app on two phones

Is it possible to have the app for the same appliance ( Dyson 360 nav vacuum robot) on two different mobile phones? This would also have to include the mapping area so that I or my wife could instruct the vacuum robot independently (but not at the same time)?If this is possible, would we have to remap with each phone or can that data be transferred from one phone to the other using the same login?Thanks 

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MacWilNovice Member
asked in General discussion
Android MyDyson - 11.04.2025 update - corrupted

Hi everyone,I wanted to share my frustrations regarding the latest mydyson app update. Unfortunately, after installing it, the app has become completely useless in the context of my Navi robot vacuum.Every attempt to interact with the robot through the app results in its immediate closure. I can neither start it nor schedule cleaning – literally nothing works. I've already tried everything: resetting the robot, uninstalling and reinstalling the app, but the problem persists. What's more, the latest version of the app won't even pair with my robot, which is compete disaster.I am absolutely disgusted with the level of customer service from Dyson. I submitted a service request some time ago and have yet to receive ANY response. It's me, the customer, who has had to spend a lot of time and nerves testing various solutions, which of course yielded no results.When purchasing a premium Dyson product, I expected not only high-quality equipment but also excellent customer service. Unfortunately

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Aastha
Community Moderator
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lausie101New Member
asked in General discussion
replacement parts never in stock im stuck

I’m stuck with a Dyson huerist robot that doesn’t work. Brush bar is never in stock and also the pre filter. Waste of money 

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Jaswinder
Community Moderator
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Bronze Level Contributor
Swickham1502Bronze Level Contributor
asked in General discussion
does anyone know what causes a clean to be abandoned?

Does anyone know what the reason for a 'clean abandoned' notification is? I have intermittently had this error notification on my phone. When I click on the notification it takes me to the app and I see a message advising that the clean was abandoned. No causes are given for the abandoned clean and I do not know if there are any logs to record the reason. Is there a list of potentially causes that will help me diagnose and resolve the issue?

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Jaswinder
Community Moderator
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RustomPNovice Member
asked in General discussion
Dyson 360 Viz Nav randomly powering down when cleaning

I have had the Dyson 360 Viz Nav for less than 30 days (purchased from dyson.com) and have encountered this issue 7 times this week.The Problem: while cleaning (scheduled or manually started) the vacuum will fully power-down without reporting an error or signalling a notification in the app of the problem. This does not happen every time but majority of the times. This may occur within the first few minutes or 20 minutes into a clean.The app will show “Connection lost. Sorry, we can’t connect to the Dyson network right now. If the problem persists, please contact us.” The Vacuum itself shows the display fully black, which then needs to be pressed to reboot the system.No robot activity is recorded to the app unless there was an alert during the clean. Even in those circumstances, the robot activity will return “-” as cleaning time when it powers off. Battery is fully charged, room is well lit, very few obstructions, and firmware is up-to-date (RB03PR.01.08.005.4317). I also adjusted Lif

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Silver Level Contributor
frickhelmSilver Level Contributor
posted in General discussion
Dyson Vis Nav firmware RB03PR.01.08.006.5058 - finally more straight lines !

New firmware out :RB03PR.01.08.006.5058its alredy listed on italian dyson page for manually updating your unitdownload https://ota-firmware.cp.dyson.com/277/WF00/latest/download.htmlnote : at the moment the unit will reverse to the latest older version if auto update is turned on. The most important thing about this is that the unit is now doing less turns and is doing longer straight lines.This should improve runtime but more important improves the cleaning result even more.Turns on surfaces like carpets that are having a pile direction (if you clean against the pile cleaning results are pretty worse - even with stick vacs or casual units). See 

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ThejakeletNovice Member
posted in General discussion
Dyson 360 Vis Nav, Matter Version 1.2

Now that we've finally gotten reliable connectivity to our robots, I'm turning my attention to asking about the software support for Matter 1.2Looking on the community it was asked over a year ago if there was any plans to add HomeKit / Matter / Google Home / SmartThings support to not only the Vis Nav but also the air purifier range.Coming to over a year on and there is silence on the subject from Dyson, with a product range as diverse as what they've got this seems like a glaring oversight aswell as something that should be addressed as since the wider iOS 18.4 release the following robot vacuum manufacturers are pledging support via firmware updates, some of these are even rolling updates out in the next 10 Days!EvovacsSwitchbot DreameRoborockThe software team have proven they can rollout a fix in record time for the connectivity issues, isn't it about time that some of the products got in on matter standard finally?

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Jack
Dyson Community Manager
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liamcNovice Member
asked in General discussion
dyson 360 error 17.8.1 contact us

Any idea on what this stands for.  17.8.1 error in a Dyson 360

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Aastha
Community Moderator
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nanlynnNew Member
asked in General discussion
Disastrous Customer Experience with Dyson

I have never encountered a more frustrating and disappointing customer service experience than with Dyson. I am absolutely appalled by Dyson's customer service, and I feel compelled to warn others about the nightmare I’ve experienced. Here’s why I will never buy from them:First, Dyson claims to have an exchange policy, but they completely disregard it. After providing all the necessary documentation and following their instructions to the letter, they refused to honor the policy without any valid explanation. It feels like they’re actively trying to avoid taking responsibility. Every time I follow up, I get a different representative who either doesn’t bother to read the email thread or genuinely tries to avoid helping. It’s clear that they have no real desire to resolve anything. If you manage to speak with someone, be prepared for them to patronize you and placate you with empty promises. It’s so frustrating, especially when you’re already dealing with the inconvenience of their faul

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Aastha
Community Moderator
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aylenegurhyNew Member
asked in General discussion
Why does Dyson refuse to accept my statutory rights under Englush law?

I have had two lengthy conversations with customer services about one of my Dyson robot hoovers. They refuse to acknowledge that under English Law I have the right refuse a repair on a defective machine. The machine in question was purchased from Dyson in December 2024. The warranty provided by Dyson does not affect my statutory rights which I am trying to get Dyson to acknowledge. I have the right to a refund or a replacement machine. Dyson’s policy is not in accordance with English law.  I do not want to have to issue proceedings but I am prepared to do so if a solution is not achieved within 7 days. The lack of contact details for a written complaint is obstructive. I also have rights under section 27 having paid for the machine by credit card.  

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Jannat
Community Moderator
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Queen HelenNovice Member
asked in General discussion
"Escalated" complaint - means absolutely nothing !!

Dear Community6 weeks I have been waiting to have my Dyson repaired, only to come back with the fault still existing.For a UK company, how frustrating is it to get hold of anyone that is in the UK.I am fed up with speaking to people in Athens.    It absolutely ruins my day.  I wake up with it on my mind and I go to bed angry that yet again I have lost another day with no response from Dyson.Do any of them realise how stressful this is and how it can change your whole day and put you in an awful mood.I wonder in their “training”, if they can actually reflect that we could be their Mothers, Sisters, grandmothers etc and how would they feel if they knew how upsetting it is to have this hanging over your head for weeks and weeks.It is so upsetting that I am getting so wound up right now.   Do they expect us to leave in a dirty house with children not cleaning the carpet for over 6 weeks is environmentally unacceptable with toddlers.

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Charu
Community Moderator
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C-G7Rookie Member
asked in General discussion
have the heurist 360 - will find everyone wleses wifi but mine

have the heurist 360. just moved to new apartment. it sees all the other WiFi in my block apart from mine. it is near the WiFi, I have changed router from 2.5 to 5mhz changed the name of the router and it just can’t find it. the Dyson is sat right next to router. I’m puzzled as worked in previous property no problems. 

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Aastha
Community Moderator
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Bronze Level Contributor
FrenchBaguetteBronze Level Contributor
asked in General discussion
Question about broken part / spare part - 360 vis nav (rotating brush grey clip/tab)

Hi there,I broke a part on my Dyson 360 Vis nav : The removable grey mounting clip on the rotating brush :  This is a removable part (as shown on Dyson’s video here : https://www.youtube.com/watch?v=cWDQk8V3teA&t=30s I’d like to buy a spare part, but I’m not sure how to find the right one. On Dyson’s (french) website, I’ve found 2 spare parts available to order : 970492-01 : Which is the rotating brush. Does it come with the grey part ? The picture suggest that it does, but I’d like confirmation :) https://www.dyson.fr/support/journey/spare-details.970492-01 971945-01 : Which has no picture, but is named “Release tab”.. so maybe that’s the part I’m looking for ? I tried calling Dyson Support, but they had no info about spare part availability/documentation and could only offer a full RMA of the robot. Would anyone have any information on this ? :) Thanks !

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Jannat
Community Moderator
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Nick7747Novice Member
asked in General discussion
is the 360 Vis Nav really this bad.

So am on my 5th one since Nov 29 - 2 of which never arrived thanks to DPD. All 3 that came have had the same issue - despite multiple mappings they just give up during a clean and stop without any resumption being offered or returning to the dock. All have been charged and I  have  tried with with just a single room mapped to make it easier (and different rooms). Have followed instructions to the letter, ensured good lighting and rooms prepared. The impression is of a well engineered powerful machine with terrible software / firmware / navigation that is closer to an alpha rather than a beta evolution with buyers being asked to do the R&D. Is am a Dyson advocate over many years but this is shocking for a £1200 machine. I chose Dyson over the competitors because of past excellence and after sales service but am thankful I can return this within 90 days (although have so far lost 21 of them due to none appearance of replacements thanks to DPD.Anyone any insight that may sort this or

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jabreenapraigNovice Member
asked in General discussion
How do I get customer support to actually help me resolve my issue connecting.

To keep things brief, I am having an issue connecting my 360 eye to the MyDyson app. I have been told at least 5 times, after going over the same troubleshooting steps that are posted online (more than once), that the customer service representative that I was speaking to was unable to help, and that someone would call me within 48 hours to help me resolve my issue. Each time I never heard from anyone.  From what I've read online, It sounds like the Robot's history needs to be cleared, but I'm not able to reach anyone who even knows how to get me in touch with someone who can do that. Can you please help? Pretty please? Does anyone have a secret backend way to do this/

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Max NovickiyRookie Member
asked in General discussion
I would like to leave a review on my vacuum cleaner!

There are 4 Dyson products in my house. I would now like to leave a review of one of them. The product is Dyson 360 Eye™ robot . Amazing machine. It works perfectly, it is not noisy. Cleans all the dirt in the house. Never once had any errors. Everything is just perfect! A huge thank you to the Dyson team. You guys are great.

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LepsogNew Member
asked in General discussion
DYSON 360 EYE BATTERY - out of stock

is anyone else waiting for these batteries to get back into stock?

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Jannat
Community Moderator
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JpmartNew Member
asked in General discussion
360 vis software updates needed

Hi, I’m on my second 360 vis and I’ve done a lot of homework/troubleshooting regarding the lift sensor false errors. I’ve already adjusted the lift sensitivity to lowest setting, cleaned sensors multiple times and unfortunately I’m still having an issue with floor vents and multicolored area rugs.It’d be nice if we had a software update that could minimize these false lift alarms. It’s kinda hard to put a restricted area around every floor vent within the house. II’m experimenting with modifying the floor vent covers with some carbon filters to help mitigate this issue. However, I currently don’t have a fix for the multi colored area rug false lift alarms. other than the false alarms, the Vis does a very good job of cleaning the area. Some software tweaks and some app upgrades pertaining to voice control capabilities would be nice. More specifically, assigning routines for cleaning specific zones, being able to reset a false lift sensor alarm remotely etc. 

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