Dyson 360 eye run time - Issues with length of cleaning | Dyson Community
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Dyson 360 eye run time - Issues with length of cleaning

  • 29 October 2023
  • 4 replies
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hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help? 

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Best answer by DavidTaylor 30 October 2023, 16:49

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Userlevel 6
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Hi @SapperP

My initial thoughts are its having trouble accessing the other areas. 

I’d suggest referring to the community article called Preparing your home | Dyson Community. Check that points 1 - 5 have been met and there are no obstacles or steps restricting access. 

If it persists, try relocating the doc and starting from a new location. 

David. 

It’s not that I’m afraid.. it’s been working perfectly before.. it’s only just started doing it and it’s doing it all the time now 

Userlevel 6
Badge +7

It’s not that I’m afraid.. it’s been working perfectly before.. it’s only just started doing it and it’s doing it all the time now 

Dyson would have you perform a product reset before investigating further. Try following the steps outline in this post:

If that should fail, dyson will have to look at the API data for errors or a reason for the robot returning to the dock so soon. 

Thank you 

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