Drop sensor alert is constantly appearing on my 360. I follow instructions. Sometimes it wont allow me to reset. Have to restart machine.
Any ideas community??
Dyson 360 Vis Nav drop sensor alert
This inactive topic has now been automatically closed. For help or advice, please create a new topic.
Userlevel 6
+12
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
In the first instance, we’d recommend ensuring that both the robot’s software, and the version of the MyDyson™ app you’re running, are updated to the latest available releases.
It’s also a good idea to check all the sensor lenses are clean using a dry microfibre cloth - this is shown in our maintenance tips video guide:
If this is already the case and you’re still encountering the issue, we’ll need you to speak directly to Dyson Customer Care in your region, as some further details will be needed to help troubleshoot this issue.
Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team.
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.