Hi @vickico,

Welcome to the Dyson Community, and thanks for letting us know about this.

In the first instance, we’d recommend ensuring that both the robot’s software, and the version of the MyDyson app you’re running, are updated to the latest available releases.

It’s also a good idea to check all the sensor lenses are clean using a dry microfibre cloth - this is shown in our maintenance tips video guide:

If this is already the case and you’re still encountering the issue, we’ll need you to speak directly to Dyson Customer Care in your region, as some further details will be needed to help troubleshoot this issue.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team.