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Jack
Dyson Community Manager
3 years ago
Question

dyson 360 Vis Nav Error cose

  • December 2, 2024
  • 1 reply
  • 149 views
C

I have just received my brand new Dyson 360, I have not been able to set it up as it has automatically came up with the error code 11.17.1.

i have completed the power cycles, uninstalled and reinstalled on app, nothing.

 

called CS and I had to book in to talk to an expert which isn’t until another week, fairly poor service to receive a unusable vacuum cleaner and have to wait so long to have it fixed.

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1 reply

C
  • Craignoye
  • Author
  • Rookie Member
  • 1 reply
  • December 17, 2024

So received my new robot vac in 20th November, it was DOA with yellow screen, contacted CS, they couldn’t fix it so told me to make a booking with a specialist which I had to wait 2 weeks for, then 1 minute he said yes we monitored the stuff you did and that’s all I could suggest return vacuum and we will send a new one. Dyson received the vacuum on Friday and I still have not had postage of my new one and Dyson refuse to escalate this to have a vacuum sent to me. 

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