have the heurist 360. just moved to new apartment. it sees all the other WiFi in my block apart from mine. it is near the WiFi, I have changed router from 2.5 to 5mhz changed the name of the router and it just can’t find it. the Dyson is sat right next to router. I’m puzzled as worked in previous property no problems.
Solved
have the heurist 360 - will find everyone wleses wifi but mine
Best answer by aastha.27
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson 360 Heurist robot available with you. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
Hi
Welcome to the Dyson community!
To troubleshoot your Dyson, please -
- Switch on your robot and place it on to charge. Your machine will require power throughout the connection process.
- Make sure you have your home Wi-Fi network password to hand, as you will need this later.
- Your mobile device does not need to be connected to your home Wi-Fi network. You will be able to choose a suitable network during the connection process and provide the machine with the password.
- Ensure that your device's Bluetooth is on. On most devices, this can be done by swiping down from the top of the screen and tapping the Bluetooth icon. You can also go into your device's settings to activate Bluetooth.
- The Dyson 360 Heurist™ has been optimised to operate on both a 2.4 GHz and a 5 GHz Wi-Fi network.
Kindly add the machine by press 'Add machine'. The app will now perform a scan for products. Select your Dyson machine from the options.
Please let us know has the app found your robot so that we can assist you accordingly.
We'll look forward to speaking with you!
Thanks Asatha, I had already followed these steps. The vacuum is connecting with my phone then cannot find my WiFi the network name (despite scrolling through) the network is discoverable and is picked up by every other device and the vacuum is seeing my Neighbours WiFi network just not mine. really odd
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson 360 Heurist robot available with you. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
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