Bought a HD15 in Japan and does not work in the U.S., it shutdowns immediately when I plugged in. The salesperson in Japan told me it would work in the U.S but apparently it doesn’t. Any suggestions?
option 1 -return in japan
Option 2- trade in U.S. for US model
any other suggestions to make it work?
Hi
Welcome to the Dyson Community!
The issue likely stems from the difference in voltage and frequency between Japan and the US. In Japan, the standard voltage is 100V with a frequency of either 50Hz or 60Hz, depending on the region. In contrast, the US uses a standard voltage of 120V with a frequency of 60Hz.
You can find out more here:
Please visit Dyson.com and click Support to if you’d like to continue your conversation with Dyson Customer Care in your region.
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