General discussion | Robot vacuums | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

General discussion

Got a general query about your Dyson robot vacuum? Get an answer from the Dyson Community here.

  • 106 Posts
  • 277 Replies
106 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

187121
C
9 days ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Robot vacuums: Getting startedROBOT VACUUM

In this article we take a look at just how to get started with the Robot vacuums.We’ve collated a ‘Getting Started’ video for each of these models. These videos are designed to help you become familiar with your robot, whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the videos below.  Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum  If you wanted to ask a specific question or need help with setting up your machine, why not post a questions to our community of owners. The best place to do this is in our Ask the Community forum.For a closer look at how these vacuums operate, include videos on using the dock, vacuum maintenance and cleaning advice, visit the Dyson YouTube channel.

3910
Stuart
Dyson Community Manager
1 year ago
D
daviessteveNovice Member
posted in General discussion
Application upgrade

How do we suggest modifications to the application? I would like to request a method to ask the robot to move to next zone during a clean Steve

50
D
1 day ago
N
Nick7747Novice Member
asked in General discussion
is the 360 Vis Nav really this bad.

So am on my 5th one since Nov 29 - 2 of which never arrived thanks to DPD. All 3 that came have had the same issue - despite multiple mappings they just give up during a clean and stop without any resumption being offered or returning to the dock. All have been charged and I  have  tried with with just a single room mapped to make it easier (and different rooms). Have followed instructions to the letter, ensured good lighting and rooms prepared. The impression is of a well engineered powerful machine with terrible software / firmware / navigation that is closer to an alpha rather than a beta evolution with buyers being asked to do the R&D. Is am a Dyson advocate over many years but this is shocking for a £1200 machine. I chose Dyson over the competitors because of past excellence and after sales service but am thankful I can return this within 90 days (although have so far lost 21 of them due to none appearance of replacements thanks to DPD.Anyone any insight that may sort this or

1868
D
3 days ago
S
ShepsNew Member
asked in General discussion
Dyson Dyson 360 vis Nav app always does not wake up using the app and always says Airways blocked when they are not

I’ve tried everything! Switching off, re mapping etc but since last update the robot does not wake up to the app an always says airways blocked. I check regularly and they are not blocked. Software version RB03PR.01.08.005.4317 

190
S
3 days ago
T
Tobias.Adkins76New Member
asked in General discussion
Terrible Machines with terrible customer service to match

Received a “survey” request in my email today from Dyson.  They asked one question that asked who bought and uses my machine.  I have bought 3 Dyson vacuums for myself, two for my mother-in-law, a Dyson Robot and 2 Dyson stick vacuums (some people it takes a while to learn).  I recently called on my latest vacuum and they told me they would send someone to come look at my machine in the customer service department, that was after I contacted customer service twice.  The second time was the week of December 9th.  Still, nobody has come to look at my machine and nobody has called.   The survey said for filling out the survey I would get 20% off.  Right now, you couldn’t give me a Dyson.  I have a Shark that works great and was much less, even if it does need to get replaced within five years like I’ve been doing with Dysons.  Also, with my Dysons, I would sweep and I would then steam vac my carpets.  With my Dyson,  I would always have piles of dog hair that the Dyson missed, but with th

831
Jack
Dyson Community Manager
5 days ago
M
Max NovickiyRookie Member
asked in General discussion
I would like to leave a review on my vacuum cleaner!

There are 4 Dyson products in my house. I would now like to leave a review of one of them. The product is Dyson 360 Eye™ robot . Amazing machine. It works perfectly, it is not noisy. Cleans all the dirt in the house. Never once had any errors. Everything is just perfect! A huge thank you to the Dyson team. You guys are great.

1096
M
6 days ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in General discussion
Dyson Vis Nav back plastic wheel squeaking

Today, I observed a squeaky wheel on the rear of my Dyson Vis Nav Robot Vacuum Cleaner. This issue is distinct from the two large rubber wheels located at the front of the device. The affected wheel is one of the smaller plastic wheels situated at the back. I have determined the specific side of the wheel that is causing the squeaking sound.Could you please provide guidance on the most effective solution to address this problem?  

791
Jack
Dyson Community Manager
6 days ago
A
AcatcalledhoraceNew Member
posted in General discussion
Not so green battery policy with robot vacuum cleaners - where are the Huerist batteries!

Hi to all,I am new to Dyson and have tended to avoid as being either over complicated or just too expensive for what they are. I have finally been persuaded by my wife and family to purchase a robot vacuum and bought a second hand Huerist. I was fully aware from the seller that the battery may be flat and maybe woudn’t charge as it had been in his garage for 2 years but I was sure that batteries can be fixed or easily obtainable, never had an issue with any piece of equipment before. How wrong I was!Looking on line it seems that there are many Huerist owners complaining that their batteries run out too quickly/brick or won’t charge - overcomplicated anyone?There are no Heurist replacement batteries for sale on the Dyson site. There are a few non oem batteries for sale but these are for the 360 eye and will not fit in the Huerist despite being sold as such - they clearly do not have the same voltage or the security lug slot. There are dissatisfied owners tearing their hair out trying to

761
P
8 days ago
C
CurlyBee2Rookie Member
posted in General discussion
Could Dyson please create a self-emptying base for Vis Nav?

Since we still cannot zone our house because of the lack of diagonal room dividers in the Dyson app, can we suggest that Dyson create a self-emptying base, just like the ones for the Roomba?  I’d actually pay extra for this as an add-on to the Vis Nav...with its small bin, and the lack of room dividers, we have to babysit the Vis Nav and wait for it to get full multiple times while cleaning the combo kitchen/dining/living room in our house.It was shortsighted for Dyson in this day and age to put out a robot vacuum that cannot empty itself.  If you’d got all that suction, you’re sure to get a lot more stuff vacuumed up, and have to empty the bin more often.  Please add this as a request...surely this could happen in 2025?

240
C
9 days ago
L
LodewijkRookie Member
asked in General discussion
Making and Showing Second Floor Mapping on Phone

Hi,there is a Dyson video showing how to use a phone for mapping. But it shows only making a mapping for one floor, not also one for a second floor.“Mapping and zoning your home with your Dyson 360 Vis Nav™ robot vacuum”I wonder how making a mapping for a second floor is done via the phone. And how both would show up separately on the phone, so one can select cleaning each one individually.Special request:The phone is held a bit too distant from the camera for me to discern the font when the lady scrolls down on it. So it would be helpful if a video were made and uploaded showing individual mappings and what that looks like on a phone, preferably with the phone held closer to the camera, (and just as steadily held as the one shown).😊  

290
L
9 days ago
D
DaedraNovice Member
asked in General discussion
Dyson 360 Vis Nav stops mid clean

Creating a separate topic, as the previous one was marked as ‘solved' Bought this robot 21 December.After a recent update (005 I think? At least that's my current robot firmware) the robot started to die mid-clean, “Couldn't connect” in the app, totally looks like a software crash. If I then press the LCD screen button, it powers on, and I can ask it to continue to clean. It is obviously not a solution, as I want it to clean the house while I'm away. It happens sometimes after 2 mins, sometimes 5 or 10. No correlation with places. And it worked fine for the first week or so! Also not sure if it is related, but if I send it to clean a particular bedroom, it cannot do it and comes back to dock saying “couldn't complete the clean”. However if I send it to clean hallway, bathroom and the same bedroom, it manages to find it ok. That's been the case for a while, and is not bothering me as much (I'm using auto anyway), but might help with the investigation. So far what I've done:1. re-map2. r

390
D
10 days ago
S
sheracrNew Member
posted in General discussion
Is anyone else struggling with a wandering, inconsistent Vis Nav 360?

I put this in “Questions” as well hoping for suggestions.I am really struggling to like by Vis Vav 360, and I LOVE all other Dyson’s I’ve purchased. Issues:My Dyson Vis Nav 360 does not clean like the demo video in a nice straight line. It wanders aimlessly and misses spots. It may get the spot the next day, it may not. It certainly doesn’t track walls in a straight line nor go all the way up to a straight surface and clean until it bumps the end of that “road.” It seems to approach walls and items at an angle and stops short of them then turns. Sometimes it completely skips rooms. Sometimes it doesn’t clean at all that day but with no intervention does clean the nest day. Sometimes it wanders around not vacuuming at all for a bit. Just drives around the house like a spy! LOL! The clean takes twice as long or more as my old shark and typically cannot clean the house on one charge. My house isn’t big and part is inaccessible to this robot vac due to a step down. There is probably about

560
S
12 days ago
C
csalt113New Member
posted in General discussion
Should I buy the Dyson 360 Vis Nav

I’m a huge fan of Dyson products and have long wanted a robot vacuum to help clean the floors in my home. Once Dyson released their newest robot vacuum, I was excited to potentially purchase the product but reluctant once I saw the price. I’d like to take advantage of Black Friday/Cyber Monday pricing, but the online reviews are not convincing. Owners, was the purchase worth it? I’d love to get feedback from this community on if the product is actually worth the money. Thanks in advance for your wisdom and insights!

1411
J
30 days ago
S
speak2000Novice Member
asked in General discussion
Vis Nav - Website says v005, but download is 003?

I recently got a Vis Nav and set it up, and observed it mostly working. The mapping took a few tries and honestly looks skewed/rotated vs where it cleans and reports. Definitely has had some struggles getting back to the dock, and I’ll see it get stuck in a loop just backing up and going forward around an obstacle over and over and over again, presumably it would do this until it ran out of battery.I got this robot as a replacement for my Neato, and it seems promising, with active development and such from Dyson. The UK site also claims software updates through at least Dec 2031, which is a nice piece of mind.Anyway, with some of the odd behaviors I noticed, I was anxious to try out the newest software. My robot is on v003. As I understand it, v004 came out about 6 months ago, and v005 was less than a week ago.I can see v005 on the software updates page for the robot...https://www.dyson.com/support/vacuum-cleaners/robots/360-vis-nav/software-updatesbut when I click the link to download

2769
D
1 month ago
C
CraignoyeRookie Member
asked in General discussion
dyson 360 Vis Nav Error cose

I have just received my brand new Dyson 360, I have not been able to set it up as it has automatically came up with the error code 11.17.1.i have completed the power cycles, uninstalled and reinstalled on app, nothing. called CS and I had to book in to talk to an expert which isn’t until another week, fairly poor service to receive a unusable vacuum cleaner and have to wait so long to have it fixed.

1181
C
1 month ago
D
djcurrierNovice Member
posted in General discussion
floor vents

I have the Dyson 360 vis nav. I had been having issues with it getting stuck on my floor vents. The vents were flat and metal. Every time it would start to cross over it, it would stop and inch forwards and back. Sometimes it would free itself other times it wouldn’t. I tried no go zones but you can’t precisely place them. So I bought some lighter colored ones that are made of wood. They also have raised edges. I’ve tested the robot on low lift sensitivity and it is working perfectly. It no longer bugs out and tries to inch forwards and back. I don’t know if it thought the old ones were ledges or what. But I know many other people have experienced this issue and wanted to share what I’ve found. 

610
D
1 month ago
D
djcurrierNovice Member
asked in General discussion
new update

I noticed there is a new update for the vis nav. Has anyone had their robot receive the update? If so how is it going since?

3193
M
Gold Level Contributor
1 month ago
J
jodyarNovice Member
asked in General discussion
i was told by Dyson Customer service that my 360 Vis Nav needed to be returned for service (critical error code reported to them) and I should be exoecting a box to ship. this never happened

I called back three times and was assured a box would be sent but it never has happened.  It has been 6 months.  My Vus Nav now only reports insufficient features and will not clean despite remapping and resetting repeatedly 

1033
J
1 month ago
D
djcurrierNovice Member
posted in General discussion
Self empty base

An idea i had thought about. Dyson should have made a base that a dyson stick vac could have connected to. The stick vac could act like a selft empty base when the robot docked up to the base. 

891
Jack
Dyson Community Manager
1 month ago
M
matiasaspiratorRookie Member
asked in General discussion
Can I use a Dyson 360 Eye Robot RB01 docking station for a Dyson 360 Vis Nav ?

Good day everyone, I am wondering if I can use a Dyson 360 Eye Robot RB01 or Dyson Heurist RB02 DOCKING STATION for my Dyson 360 Vis Nav?? It seems to have the same layout and charger, but I just want to make sure! Thank you in advance!

842
M
1 month ago
S
Swickham1502Rookie Member
asked in General discussion
Viewing the full results of my robot vacuuming today

How do I remove the create restriction button that is overlaying the robot results map view in the Mydyson app

330
S
1 month ago
D
djcurrierNovice Member
asked in General discussion
Has the colour of the dock for the Dyson 360 Vis Nav robot changed?

I just received my Dyson 360 vis nav and noticed the dock that shipped with my unit doesn’t match to color of the robot. On the Dyson product page it shows the dock matches the robot. The dock it came with is a greyish color; is this normal or did it ship with the wrong one?[Moderation edit - title updated]

1516
D
1 month ago
R
Roxiepup7Novice Member
posted in General discussion
how to test 360 camera quality / performance

I just got a new Dyson 360 NAV and suspect that it’s having some visibility issues with the 360 camera because it’s not doing a very good job navigating and going to the edges of the floors not even close. When I zoom into the top of the 360 camera, it looks like there are potentially some tiny little defects or possibly chips or tiny Scratch and I’m wondering if this is what is hindering the performance ? is there a way to test if this is an issue or not? If we suspect there is an issue with the 360 camera is there a way to just replace the physical glass on the camera without replacing the entire unit? Like I said, I just got it recently, but even with numerous runs, it’s never covering the majority of our floors, even though I admit that it is a smaller place with a lot of things to navigate around. I have owned multiple much less expensive robot vacuums in the past and they have all done a much better job covering the majority of the floors, including Proscenic vacuums, which are a

1515
M
Gold Level Contributor
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.004News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.004) includes the following updates:Enhanced Auto mode for superior cleaning and quieter operation. Improved reliability, faster navigation around edges and small objects, and better cleaning in corners. Maintenance alerts now appear as notifications in the MyDyson™ app. More reliable navigation when returning to dock.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.004 in your robot’s settings within the MyDyson™ app.

202428
B
1 month ago
Terms & ConditionsCookie settings