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General discussion

Got a general query about your Dyson robot vacuum? Get an answer from the Dyson Community here.

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94 Posts

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mustafa.telsizRookie Member

asked in General discussion

360 heurist wifi is not reset

Hello,I have a 360 heurist. Long story short, I got my Wi-Fi replaced and I tried to reset it using the USB files they provide in their support pages.Now, the robot is completely stuck. The Wi-Fi light is blinking but does nothing.What can I do ?Thanks

544

6 months ago

CR01-GNovice Member

posted in General discussion

The Tazmanian Dyson..

Let me start by saying, hello and good evening, my names Craig.. I’ve recently upgraded all my Dyson products and the star of the show is by far, “TheRobot”, only one thing I could say, if I was being overly critical, is it loves doing 360’s, Lol, hence the title and me Robots name.. I think it’s the Crystal and glass furniture, might be messing with the camera’s, as it only does it near that furniture, maybe the mirrored reflection of itself?? Gets the Robot all excited haha, because after its pirouettes and best impression of a Tazmanian Devill, it then feels the need to drive into the glass coffee table, so yeah, that’s the hypothesis that lead to the conclusion, but, still, without any doubt, an absolutely top tier product, maybe a few wrinkles could be ironed out with further software updates??

975

6 months ago

ReneSRookie Member

asked in General discussion

purifier formaldehyde PH04 second repair

Hi,We got this fantastic air purifier with humidifier PH04 and unfortunately to our frustration it’s second time in repair. First was loud sound coming from air purifier motor and now humidifier water pump made loud noise. Service here in Estonia for Dyson is very poor and I have to wait around month to get machine back. I suffer with allergies and it’s vital for me to clean room clean and humidity levels high. Very disappointing as Dyson customer who has been loyal to you nearly 10 years.

512

6 months ago

JakwolNew Member

asked in General discussion

lift sensitivity on the 360 Vis Nav

Could someone please explain the purpose of the 'lift sensitivity' setting in the menu on the machine?

1441

6 months ago

MalteNew Member

asked in General discussion

Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

791

6 months ago

rueNew Member

asked in General discussion

new Nav 360 VisNav will not charge, resetting to factory setting is failure

Received new 360 VisNav from Dyson late Friday afternoon, 26Apr. Set it up on Saturday. Everything worked except it would not “pair” with its charger. Repeatedly followed instructions to remove from dock, wait 30 seconds, and return to dock with no success. Weekend help bots at support were of no help. Decided to reset the machine to factory settings based on advice from Mark Finn in another closed discussion on the topic. That reduced the menu to a difficult to read QR code for the myDyson app and when my phone would not connect to the machine, it produced another difficult to read QR code that took me to a no longer active page at Dyson’s website. The only other menu option was to power down, which I did. Monday I called support and after waiting for over 50 minutes to chat with an agent I received no more help than I did from the help bots during the weekend, it just took longer. Now I have a case number and instructions to wait to be contacted in 3 to 5 days. Question 1. How can I

670

6 months ago

K8Harb

posted in General discussion

I will NEVER purchase anything from Dyson again, nor will I recommend Dyson!

I am absolutely appalled by Dyson's customer service! Since purchasing an Airwrap on 3/1/24, I have encountered complete silence since initiating a return on 4/1/24. I have spent endless hours waiting on the phone, sending ignored emails, and even reaching out to them on Instagram, all leading to a dead end. Even after resubmitting the return request on 4/20/24, I was promised a response within 48 hours, but to no avail. Finally, after a 45-minute wait for a chat, Vamshi K abruptly told me that I'm out of my return window without any attempt at a solution. It's ridiculous that I'm being held responsible for being out of my return window when Dyson didn't respond to my first return request. To make matters worse, Vamshi K left the chat without even saying goodbye or coming up with a solution while I was still trying to send proof of my initial return request. Dyson has lost my trust and my business forever.

470

6 months ago

mixtralllmNovice Member

asked in General discussion

Dyson 360 Vis Nav - constant Drop sensors obscured alert

Hello! I keep getting this error message about the drop sensors being obscured alert, and I keep cleaning the sensors are the diagram shows, top, bottom, sides….and then sometimes it happens again after 1 minutes, and sometimes it happens upto 4 times.How can I avoid this? Am I cleaning it incorrectly? I’m using dry paper towel or dry glass lens cleaner cloth to clean the sensor areas. So, im not sure what else to do.I’m noticing that it seems to do this more often when it goes over a HVAC register (on the floor register, like this https://www.lowes.com/c/Registers-grilles-Heating-cooling), or just after perhaps the sensors are confused and not dirty? thanks

2240

6 months ago

elgNew Member

asked in General discussion

Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty. Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost. By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

1590

6 months ago

JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning. To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app.

16098

7 months ago

frickhelmBronze Level Contributor

asked in General discussion

Dyson 360 Vis Nav laser sensors

Hello,since your robot has a class 1 laser categorization that for whatever reason no reviewer is aware of i want to know if all the additional sensors are laser class.From what i can tell and the looks they all are but i want to be sure that your long range wall tracking sensor is actually a 1D LDS.Thank you

1361

7 months ago

tem.nikitinNew Member

asked in General discussion

My Dyson 360 Vis Nav is not working. The logo on the display is lit and nothing else.

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.001.3325). The robot was unable to update via the app to version RB03PR.01.08.002.4054. The connection with the application has been severed and we cannot connect again. For the second day, the robot's logo display is on and a slight noise is heard. Nothing else can be done. Clicking on the display with the logo does not happen. What to do?

801

8 months ago

FrenchBaguetteNovice Member

asked in General discussion

Software updating this morning, changelog ? - RB03PR.01.08.002.4054

Hey, This morning I received the following firmware update on my 360 vis nav : RB03PR.01.08.002.4054 Is there any changelog / list of improvements for that new firmware ? :) Maybe @Jack can help ? Thanks !

2245

8 months ago

VictoriaSRookie Member

asked in General discussion

Why won't my Dyson 360 Vis Nav robot return to its dock?

Hi. We have just bought a Vis360 but it can’t seem to dock. We have followed all instructions correctly . It goes back to dock and then manoeuvres round it but doesn’t connect up until battery dies l!! Please help 🙈(Moderation edit - title updated)

1773

8 months ago

doogleberryNew Member

asked in General discussion

Why isn't my Dyson robot returning to its dock?

Hi, I’ve had the Vis Nav for nearly a week now, and it astounds me how something so expensive could be so bad. I live in a 60m2 flat, and it hasn't been able to complete a clean of the entire place on 3 attempts, regularly gets lost and returns to base. This morning, while attempting another clean, it did two rooms, then went to base. I tried again with the two zones it missed; it cleaned one and decided it didn’t want to bother with the other. Now, I'm trying to clean the last zone, but it won’t even leave the dock. What should I do?Is the firmware going to improve?Should I just return it now?(Moderation edit - title updated)

3363

8 months ago

baskfrNew Member

asked in General discussion

MyDyson App Not Recognizing My Device

Hello,Following the highly anticipated launch of the Dyson 360 Vis Nav in France last week, and after receiving it, I am encountering an issue: the MyDyson app does not recognize the device.I have attempted to connect it using my iPhone, iPad, and even an Android smartphone to no avail. Despite the device clearly emitting a Bluetooth signal.It seems the issue lies with the app. Are there others experiencing the same problem?The only solution offered by customer support (which is, by the way, very poor) is to return the device for a replacement within one week. However, this likely won't resolve the issue since the device is emitting a Bluetooth signal, indicating that the problem stems from the app.I find it unacceptable to sell such an expensive device and offer such subpar customer support. At this price range, Apple provides much better service. It's baffling.

4533

8 months ago

frickhelmBronze Level Contributor

asked in General discussion

Dyson 360 VIS Nav airwatt rating

Hello, What are the airwatt ratings for each cleaning mode? I only found the 65 AW rating that is linked to the boost mode, right?

1262

8 months ago

EamonnNew Member

asked in General discussion

Dyson 360 Vis Nav - 3 weeks and getting a software fault 17.11.-1

Hi I have had my robot for 3 weeks and everything was going well up to yesterday when the unit starts to have errors and needing attention. The first 3 weeks were perfect and no issues occurred at all. This morning got an error message on my machine - serial number F6C-UK-SGA0326A. Error code is 17.11.-1 Please advise how to fix the machine. I am at work so have not been able to put it back on the dock yet.

2991

8 months ago

mrsmuskNew Member

asked in General discussion

Reboot every time i use it

Had my robot since October. After initial mapping and zoning issues finally is working. However every time I go to use it via my phone app the ‘connection is lost’ and the suggested reboot by taking the robot off the dock for 30secs and replacing doesn’t work either. I have to power off and power on then put on the dock. This happens every time, very frustrating. I’m loathe to ring support, last time I did that I had a scheduled call which didn’t happen (after taking time off work to be home).

2072

9 months ago

shiroNew Member

asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

（I borrowed this theme, and I also encountered the same problem and didn’t know how to solve it.）Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app. I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson. The connection always hangs at step 2 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much! I already tried this step very close to the router and wifi access point

1781

9 months ago

clsNovice Member

asked in General discussion

Dyson robot can’t clean

My robot cleaner is about 3 months old but as of 2 days ago, just won’t clean! It won’t do the scheduled clean. If I set up an app clean, it moves then immediately says returning to dock then I get a message saying Dyson can’t clean. I have a tried cleaning everything, powering down and turning back on to no avail. I can press the machine to clean, but only if not in the dock. Any tips welcome. It’s very frustrating!

2293

11 months ago

Ern.308Novice Member

posted in General discussion

Streamlining the Dyson Vis Nav 360 App Experience: Addressing App Restrictions and Notification Categorization

Dear Dyson Team,I am writing to provide feedback on my experience with the Dyson Vis Nav 360. As a premium product, I have high expectations for its performance and usability. Overall, I am very pleased with the vacuum's cleaning ability and navigation capabilities. However, I have encountered some issues with the Dyson Vis Nav 360 app that I believe could be improved. App RestrictionsOne of the main limitations of the app is the inability to draw diagonal restrictions. This restriction makes it difficult to accurately define areas that I want the vacuum to avoid, such as corners or areas with furniture. It would be much more convenient to be able to draw restrictions diagonally to ensure that the vacuum does not enter specific spaces. Notification CategorizationI appreciate the app's notifications for important events such as when the Dyson Vis Nav 360 needs assistance or has a fault. However, the app categorizes regular maintenance reminders as "faults" under the same "Check Your Dys

651

11 months ago

SapperPNovice Member

asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help?

1204

1 year ago

andy1955Novice Member

posted in General discussion

Robot vacuum drop in price - Feedback

Bit annoyed that the latest robot vac has come down £200 in price since a bought mine on the first week of release.

1403

1 year ago

GACRookie Member

asked in General discussion

Dyson 360 Vis Nav. lifted issues - Any help?

Dyson 360 Vis Nav keeps showing lifted. Any ideas how what to do?

1062

1 year ago

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