Question about broken part / spare part - 360 vis nav (rotating brush grey clip/tab)

Hi ​@FrenchBaguette,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hi ​@Jannat,

Thank you for your message. I’ve received your private message and from the information you've asked for (address, phone number, robot serial number, etc.) I understand that you'd like to open a new customer service case, but that's not really what I asked for... especially as I've already contacted Dyson support about it. 

Instead, would you be able to get details of the contents of the two part-numbers I gave in my initial message, to see if one of them contains the part I described? 

I don't think there's anything confidential in these questions, so I don't think it's a problem to answer them in public, if anything it'll help the next person who has the same broken part problem as me :) 

Otherwise I’ll order the 2 spare parts on the Dyson website (hoping to receive what I need) and we'll see what I receive, it will be a surprise :) 

Hi ​@Jannat 

Thanks for your help ! 

I ordered spare part 970492-01 and can confirm it does come with the grey mounting clip :) 

My issue is solved, but I would suggest adding more details (pictures, box content, etc) on Dyson’s spare part website, that would ease things up for other users in the future :) 

Thanks again ! 

Hi ​@FrenchBaguette,

I'm glad your issue has been resolved. Rest assured, we will share your feedback with the concerned team to ensure our customers do not encounter similar issues in the future.

If you need any further advice or support, feel free to reach out to us in the Dyson community.