Had my robot since October. After initial mapping and zoning issues finally is working. However every time I go to use it via my phone app the ‘connection is lost’ and the suggested reboot by taking the robot off the dock for 30secs and replacing doesn’t work either. I have to power off and power on then put on the dock. This happens every time, very frustrating. I’m loathe to ring support, last time I did that I had a scheduled call which didn’t happen (after taking time off work to be home).
Page 1 / 1
Hi
I understand your frustration. The following steps can help resolve connectivity issues.
Forget and Re-Add the Robot to the App: In your app, remove your robot from the connected devices list. Then, go through the initial setup process again, treating it as a new device. This can refresh the connection.
Some devices like baby monitors or microwaves can interfere with Wi-Fi signals. Temporarily turn off devices near the robot and router to see if it resolves the issue.
Your final resort is hard reset. Unlike a simple power cycle, a hard reset clears all temporary data and settings. Consult your robot's manual for the specific instructions (model and brand vary).
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.