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JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning. To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app.

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4 days ago

JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

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3 days ago

KaelanBronze Level Contributor

asked in General discussion

Purchase advice - Will the Dyson 360 Vis Nav be updated to Matter/Matter V2?

Hi Dyson Support Team and Dyson Users,I am interested in purchasing the Dyson 360 Vis Nav robot vacuum, but I would like to know if it will be compatible with Matter once the Matter V2 specification is released.

8 months ago

SteveNLizNew Member

asked in General discussion

Dyson 360 Eye - Red Battery Light - HELP!

Does anybody know why after initializing i.e. pressing the button and the and the blue lights going around the red battery light comes on (steady not flashing)? (Moderation Edit - Tags Added/Category Updated)

11 months ago

diaspar24

asked in General discussion

360 Eye - Replacement Battery for Robot Vacuum

It seems impossible to locate a replacement battery for my Dyson robot vacuum. No one seems to stock them or be able to order them. Has ANYONE been able to get a replacement and if so, WHERE? (Moderator Edit - Title updated)

1 year ago

tattlerRookie Member

asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app.I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson.The connection always hangs at step 3 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much! I already tried this step very close to the router and wifi access point to no avail! Restarted all router and wifi APs and it still does not work. Other wifi devices have no

7 months ago

FraRookie Member

asked in General discussion

Has the Dyson 360 Heurist been discontinued?

Dyson 360 Heurist disappeared form the website and it’s now possible to book the Dyson 360 visnav.I’m not planning to get rid of my Dyson 360 Heurist anytime soon,is it being discontinued? for how long will the app support this model? for how long Dyson will support replacement parts?Thanks

10 months ago

Anonymous

posted in General discussion

Help. What should I call my Robot?

Hi Everyone. After lots of research, much of it on the community, I took the plunge and ordered a 360 heurist.Set up was super easy, the app guided me through every step. Kudos to Dyson. The only issues I've had, which for me is a BIG one, is what to name it. I grew up in the early 1980s and have a lot of Sci-Fi films in which I can draw on. Here's my shortlist.RobocopTerminator R2D2BishopJohnny 5 I obviously can’t buy 4 more.What have others called their Robot?Has anyone got a recommendation to sway me towards one of my name?

1 year ago

PascalNovice Member

asked in General discussion

Dyson Vis Nav unable to locate dock - Help!!

My 360 Visnav tells me to return to dock but it’s on the dock. Called Dyson they said it maybe a faulty dock. I now have to return the dock before they’ll send another one out. I understand if it was the actual matchine. It’s a bit of plastic not even the power cord! Disappointing!

7 months ago

Emma.SGold Level Contributor

asked in General discussion

360 Eye - Is my robot lost or broken?

My Robot always drives backwards and forwards on the same areas of carpet. This lasts for about 2 - 3 minutes before it suddenly shoots of to do the rest of the room.Anyone know why it does this? Is it broken?

2 years ago

liamcNovice Member

asked in General discussion

Dyson Robot 360 - Possible battery issues

im arguing with myself here but i think i know the answers. Recently my 360 has began to stop for no reason saying it needed to return to dock. If i run a small zone, it will sound as if it is trying to go to max but then dropping down to quiet. I've cleaned the filters and although the battery indicator is full and showing charging when it should. I suspect the battery is shot. anyone experienced this? (Moderation Edit - Tags Added)

10 months ago

StuartStuart - Dyson

published in General discussion

Anonymous

posted in General discussion

360 Eye - Community feedback

Having only joined the community a few weeks back, and owning both a heater and a robot eye. Its great that there is now support for them both.I’ve always found the eye struggles around dusk. Little did I know that it’s not the machine but the amount of lights I have on. I’ll be testing it out later tonight. Great work @Stuart and team.

1 year ago

andy1955Novice Member

posted in General discussion

Robot vacuum drop in price - Feedback

Bit annoyed that the latest robot vac has come down £200 in price since a bought mine on the first week of release.

5 months ago

JppNovice Member

asked in General discussion

Dyson Robot 360 Eye - No password sticker?

My machine went in for repair and has been exchanged - great, but I’ve had one supplied that seemingly has no sticker on the main chassis, alongside the dust filter at the front, behind the filter around the battery area, and doesn’t come with an instruction manual. Is there no way to establish which password to use?

8 months ago

baskfrNew Member

asked in General discussion

MyDyson App Not Recognizing My Device

Hello,Following the highly anticipated launch of the Dyson 360 Vis Nav in France last week, and after receiving it, I am encountering an issue: the MyDyson app does not recognize the device.I have attempted to connect it using my iPhone, iPad, and even an Android smartphone to no avail. Despite the device clearly emitting a Bluetooth signal.It seems the issue lies with the app. Are there others experiencing the same problem?The only solution offered by customer support (which is, by the way, very poor) is to return the device for a replacement within one week. However, this likely won't resolve the issue since the device is emitting a Bluetooth signal, indicating that the problem stems from the app.I find it unacceptable to sell such an expensive device and offer such subpar customer support. At this price range, Apple provides much better service. It's baffling.

1 month ago

doogleberryNew Member

asked in General discussion

Why isn't my Dyson robot returning to its dock?

Hi, I’ve had the Vis Nav for nearly a week now, and it astounds me how something so expensive could be so bad. I live in a 60m2 flat, and it hasn't been able to complete a clean of the entire place on 3 attempts, regularly gets lost and returns to base. This morning, while attempting another clean, it did two rooms, then went to base. I tried again with the two zones it missed; it cleaned one and decided it didn’t want to bother with the other. Now, I'm trying to clean the last zone, but it won’t even leave the dock. What should I do?Is the firmware going to improve?Should I just return it now?(Moderation edit - title updated)

1 month ago

EamonnNew Member

asked in General discussion

Dyson 360 Vis Nav - 3 weeks and getting a software fault 17.11.-1

Hi I have had my robot for 3 weeks and everything was going well up to yesterday when the unit starts to have errors and needing attention. The first 3 weeks were perfect and no issues occurred at all. This morning got an error message on my machine - serial number F6C-UK-SGA0326A. Error code is 17.11.-1 Please advise how to fix the machine. I am at work so have not been able to put it back on the dock yet.

2 months ago

clsNovice Member

asked in General discussion

Dyson robot can’t clean

My robot cleaner is about 3 months old but as of 2 days ago, just won’t clean! It won’t do the scheduled clean. If I set up an app clean, it moves then immediately says returning to dock then I get a message saying Dyson can’t clean. I have a tried cleaning everything, powering down and turning back on to no avail. I can press the machine to clean, but only if not in the dock. Any tips welcome. It’s very frustrating!

4 months ago

SapperPNovice Member

asked in General discussion

Dyson 360 eye run time - Issues with length of cleaning

hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help?

5 months ago

andy1955Novice Member

asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK?

6 months ago

frickhelmNovice Member

asked in General discussion

Dyson 360 VIS Nav airwatt rating

Hello, What are the airwatt ratings for each cleaning mode? I only found the 65 AW rating that is linked to the boost mode, right?

1 month ago

VictoriaSRookie Member

asked in General discussion

Why won't my Dyson 360 Vis Nav robot return to its dock?

Hi. We have just bought a Vis360 but it can’t seem to dock. We have followed all instructions correctly . It goes back to dock and then manoeuvres round it but doesn’t connect up until battery dies l!! Please help 🙈(Moderation edit - title updated)

1 month ago

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General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

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