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Got a query that's pretty general about your Dyson lighting? Get an answer from the Dyson Community here.

  • 14 Posts
  • 47 Replies
14 Posts
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FlolambRookie Member
posted in General discussion
No refund No fixing, just ask customer to buy new things in Hong Kong

ATTEN especially for expats, beware of NO REFUND policy (even receipt didn’t say so) in Hong Kong; NO INTERNATIONAL WARRANTY for Dyson products Key takeaways from my experience:No refund in Hong Kong even receipt did not mention the clause at all Do NOT recommend to use Dyson products in a country different from origin of purchase Do NOT try to fix it in other countries or HK as they will only ask you to buy new things we wasted HKD1000 (c.USD130 or GBP100) on nothing and my product is still broken What happened in chronological order: Bought my Dyson floor lamp in 2020 Nov in the UK with 5 yr warranty Moved to Hong Kong but the lamp was broken shortly As there’s no international warranty, I could either pay for repair in HK or bring it back to the UK to repair (it’s a big floor lamp) We originally thought it was the adaptor that was broken, so we bought it from Dyson servicing center in HK at HKD750 (c.USD100 or GBP75), assuming that it could be refunded like in other countries in cas

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Jack
Dyson Community Manager
27 days ago
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norskmanNew Member
asked in General discussion
Solarcycle Floor base

Is it possbile to purchase new orused a solarcycle floor standing base as a spare part?  If so what is the part number? Or any idea of the cost?

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Jack
Dyson Community Manager
1 month ago
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Ashiq34New Member
asked in General discussion
Dyson Solarcycle Light Power pack

Despite repeated failed attempts to get thru to the technical support I am now resorting to this method. What is Dyson doing to sort the supply of Power Pack Part no. 969668-01. I have waited and waited now for over 2 months for it to be available again which means there must be huge back log of latent demand for replace a faulty product supply…….Any one else have a failed pack and waiting ?!?! Are there any alternatives that anyone has tried ?!?  ANYONE similar experience ?! 

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1 month ago
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dlewisNew Member
posted in General discussion
LightCycle Debacle - A Year without Resolution

LightCycle Light nightmare is ongoing with no resolution in sight. Let me begin by saying that I have been a Dyson customer for decades, and I have been thrilled with my Dyson vacuums and fan. Based on my positive experience with the brand, my son invested in 2 of the LightCycle desk lights. One works as intended. The other doesn’t. Never did, actually. The defective light was sent back to Dyson per instructions from customer service. Dyson sent a replacement, but it was a different light with different dimensions that were not suitable for the intended use in the studio. The replacement was shipped back to Dyson per instructions. Dyson promised an inkind replacement. That was a year ago. No refund. No product. No communication from or with customer service, for once the product at issue is identified, the call dies through disconnect or neglect. Dyson can and should resolve this matter immediately. If the light is no longer available, then simply acknowledge that and refund the money

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3 months ago
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DuaneGentryNew Member
posted in General discussion
Great Product - hours on phone

Hi - I purchased 2 desk lamps on May 13th and received only 1 of them a week later.  I have literally spent hours on the phone - called 7 times - to try to get a resolution.  Although I did not choose the shipping method, I have had to spend my valuable time following up because the Customer service does not do what they say they will do.  I never received an email status - just silence.  Finally, I asked for a manager and she “says” I will receive a refund for the 2nd unit within 7-10 days.  “I’m holding my breath”.  What stinks is that I love the lamp I received - I just now need another one for my wife’s nightstand, but I am afraid to order again due to this recent experience.

331
Jack
Dyson Community Manager
4 months ago
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JennyzhangNew Member
asked in General discussion
How can I get help with my Dyson light in Ireland?

Hi allI’ve got a Dyson replacement light in April. The replacement didn’t work, so I’ve returned it following Dysons instructions.  Two months later, after multiple calls today when I called again to check the progress, the agent told me the number is incorrect. I need to contact their business account support   I told him that I’ve been using 014757109 for all the calls and always been told the issue will be addressed within two to three days. I’ve asked him to check with someone else and the Dyson agent decided to hang up on me. this is getting ridiculous.  The service is so bad and I’m looking for another way to get this resolved. I’m wondering if I need to go through the small court claim process to get this resolved?  Any suggestions?Thank you [Moderation edit - title updated]

361
Jack
Dyson Community Manager
4 months ago
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ThejakeletNovice Member
asked in General discussion
Solarcycle Morph Floorlight how to access "Boost" mode

Good evening to the community, First time poster but long time lurker on here! I'm wondering if someone could give me some direction with my Solarcycle Morph Floor Light, I've seen in a few publications from Dyson that the lights feature a "boost" mode but for the life of me I've never been able to find it? Where is this option hiding? As I've looked all over the application to find it! Secondly I'm wondering if there are any firmware release notes for the light as nothing in the year I've had it seems to have been released, I notice firmware changelogs are released for the 360 and the 360 Vis Nav! Thanks in advance!

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Silver Level Contributor
6 months ago
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rrunfaRookie Member
asked in General discussion
Add CN version of Dyson Solarcycle lamp into US account?

Hello, I have CN version of Dyson Solarcycle. How could I add my lamp into US account? For China I have to have mobile phone to add it into MyDyson app, but add process just stop for US location

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Jack
Dyson Community Manager
8 months ago
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RenucciRookie Member
asked in General discussion
USB-C port dysfunctional on Morph light w/ MagSafe charger

I have a Dyson Solarcycle Morph desk light, and while the lighting functions well, the USB-C port on the unit does not work with my Apple MagSafe iPhone charger.The MagSafe charger itself is not the problem as it charges my phone when plugged into other USB-C ports or a USB-C electrical plug adapter.Strangely, the USB-C port on the light *does* charge my phone when I use a Lightning to USB-C cable, just not when using the MagSafe charger.I’d like to know whether this is a known problem with this light, and whether there is a fix. Tech support over the phone was of no help. 

1602
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8 months ago
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StephanRookie Member
asked in General discussion
Morph light turns on and off spontaneously

I’ve seen a few discussions on here now about the morph light turning self ooff or on spontaneously.  My ought is 3 years old, just out of warranty and also does this.  I have deactivated the motion sensor as I want to be in control of the light. However, this is what happens.I turn light on, it will turn itself off after between 10-30 seconds Light is off, and it will turn itself on, even in broad day light.I have been in contact with WhatsApp support since Oct 10th to no avail.  Yesterday, I spoke to support line and wa sold they can't help me as it is out of warranty.  I was told to email resolution@dyson.co.uk, but I get a bounce back from that address, so the message is undeliverable. I must say that for a £500 light that is supposed to provide light for 60 years to stop working after 3 years and to have to stately for support since Oct 10th is really poor service. Today I finally managed to speak to someone who arranged a repair for me for £99. That person was very helpful, howev

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9 months ago
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jowdawg02Novice Member
asked in General discussion
My Solarcycle light swithes off on its own - Any solutions?

While using the light at night in cycle or relax mode the light switches off after a couple of minutes. Am I not setting it correctly?  Any help would be great. Thank you. jm

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1 year ago
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RichardGG24New Member
posted in General discussion
Solarcycle Morph improvement suggestion/Feedback

Just a suggestion, since the head on Solarcycle Morph is rotatable, I’d love to see a light diffuser accessory that attach to the head magmatically. This would make it a perfect video call “ring” light.

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1 year ago
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thang104New Member
posted in General discussion
Dyson Lightcycle desk Light - Under Warranty Exchange

Hi AllI have a Dyson Lightcycle desk light that has a faulty motion sensor. I was advised by the Dyson Customer Service team that the unit will be replaced under warranty. But the issue is I’ve been advised that there is a stock shortage of the Dyson Lightcycle Desk Lamp (Australian model) and they are no longer receiving any new stock in Australia. I have an active repair case on this.Would anyone know whether production has stopped on these lights in Australia? And who can I escalate this with within Dyson (beyond the customer service team) to have a look at my specific case to see if they can obtain a replacement unit on this?

1502
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1 year ago
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hugopuaNew Member
asked in General discussion
Lightcycle task light sleep mode - Help

Hi. I already set the sleep mode for light cycle task light via app. The sleep mode doesn't work unless I turn the light off and on and it work within the sleep time range. The time interface got two buttons, one from the top right is Reset and top left is Done. What’s the two buttons for? how to set?

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1 year ago
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