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General discussion

Got a query that's pretty general about your Dyson lighting? Get an answer from the Dyson Community here.

  • 5 Posts
  • 17 Replies

5 Posts

S
StephanRookie Member
posted in General discussion

Morph light turns on and off spontaneously

I’ve seen a few discussions on here now about the morph light turning self ooff or on spontaneously.  My ought is 3 years old, just out of warranty and also does this.  I have deactivated the motion sensor as I want to be in control of the light. However, this is what happens.I turn light on, it will turn itself off after between 10-30 seconds Light is off, and it will turn itself on, even in broad day light.I have been in contact with WhatsApp support since Oct 10th to no avail.  Yesterday, I spoke to support line and wa sold they can't help me as it is out of warranty.  I was told to email resolution@dyson.co.uk, but I get a bounce back from that address, so the message is undeliverable. I must say that for a £500 light that is supposed to provide light for 60 years to stop working after 3 years and to have to stately for support since Oct 10th is really poor service. Today I finally managed to speak to someone who arranged a repair for me for £99. That person was very helpful, howev

2
A
2 days ago
J
jowdawg02Novice Member
asked in General discussion

My Solarcycle light swithes off on its own - Any solutions?

While using the light at night in cycle or relax mode the light switches off after a couple of minutes. Am I not setting it correctly?  Any help would be great. Thank you. jm

11
D
3 months ago
R
RichardGG24New Member
posted in General discussion

Solarcycle Morph improvement suggestion/Feedback

Just a suggestion, since the head on Solarcycle Morph is rotatable, I’d love to see a light diffuser accessory that attach to the head magmatically. This would make it a perfect video call “ring” light.

1
H
3 months ago
T
thang104New Member
posted in General discussion

Dyson Lightcycle desk Light - Under Warranty Exchange

Hi AllI have a Dyson Lightcycle desk light that has a faulty motion sensor. I was advised by the Dyson Customer Service team that the unit will be replaced under warranty. But the issue is I’ve been advised that there is a stock shortage of the Dyson Lightcycle Desk Lamp (Australian model) and they are no longer receiving any new stock in Australia. I have an active repair case on this.Would anyone know whether production has stopped on these lights in Australia? And who can I escalate this with within Dyson (beyond the customer service team) to have a look at my specific case to see if they can obtain a replacement unit on this?

2
K
Gold Level Contributor
6 months ago
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hugopuaNew Member
asked in General discussion

Lightcycle task light sleep mode - Help

Hi. I already set the sleep mode for light cycle task light via app. The sleep mode doesn't work unless I turn the light off and on and it work within the sleep time range. The time interface got two buttons, one from the top right is Reset and top left is Done. What’s the two buttons for? how to set?

1
Jodey
Community Moderator
7 months ago
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