Add CN version of Dyson Solarcycle lamp into US account? | Dyson Community
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Add CN version of Dyson Solarcycle lamp into US account?

  • February 19, 2024
  • 2 replies
  • 143 views

Hello, I have CN version of Dyson Solarcycle. How could I add my lamp into US account? For China I have to have mobile phone to add it into MyDyson app, but add process just stop for US location

Best answer by Jack

Hi @rrunfa,

Welcome to the Dyson Community!

You’ll only be able to register Dyson machines purchased within the US using the US version of the MyDyson™ app.

A machine purchased in China would need to be registered on the appropriate version of the MyDyson™ app to use the connected features.

I’m sorry if this wasn’t the news you were hoping for here. 

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2 replies

  • Author
  • Rookie Member
  • 1 reply
  • February 19, 2024

So, without adding to MyDyson app I can`t use solarcycle feature, it is very annoying.


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2039 replies
  • Answer
  • February 20, 2024

Hi @rrunfa,

Welcome to the Dyson Community!

You’ll only be able to register Dyson machines purchased within the US using the US version of the MyDyson™ app.

A machine purchased in China would need to be registered on the appropriate version of the MyDyson™ app to use the connected features.

I’m sorry if this wasn’t the news you were hoping for here. 


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