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Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

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JackDyson Community Manager

published in General discussion

Dyson Supersonic Nural™ hair dryer: your questions answeredNews

Your Dyson Supersonic Nural™ hair dryer questions answered! Our Senior Design Engineer uses her expertise to answer your questions about styling with the Dyson Supersonic Nural™ hair dryer, including:What is Scalp protect mode? Why is 55 degrees the optimum temperature? Can I turn Scalp protect mode off when I’m in a rush? What do the different coloured lights mean at the back of the Supersonic Nural™? How does using the Scalp protect mode help me care for my scalp? Why should I care about my scalp health? How can the Supersonic Nural™ help me if I already have a healthy scalp? Is the Supersonic Nural™ good for dry scalps? Is the Supersonic Nural™ good for oily scalps? What does the new Wave+Curl diffuser do? What’s the difference between the dome mode and diffuse mode? Can the Wave+Curl diffuser create curls on naturally straight hair? What is Attachment learning? How does Attachment learning benefit my styling routine? Pause detect modeGot a Dyson Supersonic Nural™ question? Ask us

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1 month ago

JackDyson Community Manager

published in General discussion

James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here:

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2 months ago

JackDyson Community Manager

published in General discussion

Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

Shaping the future of hair drying. New ideas, new testing, new revolutionary curve. The Dyson Supersonic r™ Professional hair dryer has been engineered through relentless research with stylists – creating a powerful hair dryer that is fast drying yet lighter and smaller. I’m a professional stylist. Where can I order the Dyson Supersonic r™ Professional hair dryer? The Dyson Supersonic r™ Professional hair dryer is now available exclusively for professional stylists in the UK, US, Canada, France, Germany and Italy. Coming very soon to more countries - stay tuned for further updates!UK: https://www.dyson.co.uk/hair-care/shop-professional-hair-careIreland: https://www.dyson.ie/commercial/hair-care/supersonic-r-pro/vinca-blueUS: https://www.dyson.com/hair-care/professional/hair-dryers/supersonic-r/vinca-blueCanada: https://www.dysoncanada.ca/en/commercial/hair-careFrance: https://www.dyson.fr/professionnels/presentation Germany: https://www.dyson.de/gewerblich/ueberblickItaly: https://www

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2 months ago

aelizalovejoyNew Member

asked in General discussion

When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

2 months ago

JackDyson Community Manager

published in General discussion

Engineering the new Dyson Supersonic Nural™ hair dryerNews

Introducing the new Dyson Supersonic Nural™ hair dryer. Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan, China, Hong Kong, Italy, France, UK, Ireland, USA and Canada. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings. Find

9713

3 months ago

JackDyson Community Manager

published in General discussion

Your hair care questions, answered - Amy Johnson Q&AInterview

Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge. Amy answers your hair styling questions, from all things Dyson Airwrap™ to slicked-back bun breakage:Should the hair be styled wet, towel-dried or dry when styling it? Does using a styling product before you dry your hair with the Dyson Airwrap™ make the style last longer? Would you recommend putting rollers around the Dyson Airwrap™? What about overnight curls? Does the viral Sofia Richie wet hair bun break your hair? The most important thing you’d share with us as a pro? From brush types to quick styles, Amy uses her insider expertise to answer the following questions on styling with the Dyson Airwrap™ multi-styler and dryer:What’s the difference between Dyson Airwrap™ brushes? Can I use a Dyson Airwrap™ on short hair? Is the Dyson Airwrap™ more for special occasion styling? Can I use my Dyson Airwrap™ on completely dry hair? How wet

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4 months ago

JackDyson Community Manager

published in General discussion

Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage.

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5 months ago

suebee3340Rookie Member

posted in General discussion

Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait. I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out.This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry.Would be cool if it was cordless like the Corrale.

11 months ago

HeliasNovice Member

posted in General discussion

How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier.

1 year ago

StuartStuart - Dyson

published in General discussion

Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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1 year ago

Anonymous

published in General discussion

Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago

Anonymous

published in General discussion

Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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1 year ago

Anonymous

published in General discussion

Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago

voodari.shriyaNew Member

posted in General discussion

terrible customer care service

I am extremely disappointed with the service I have received from Dyson. I sent my Airwrap for exchange in April and three months later, I have not yet received a replacement product. Despite multiple calls and conversations with various Dyson agents over the past few months, the issue remains unresolved.It is astonishing that a company of Dyson’s reputation has taken this long to address my concern. I expected much better customer service and responsiveness.

16 hours ago

Hile01New Member

posted in General discussion

diabolical service

I have been a loyal Dyson customer for several years. Not any more. The customer service operations are a disgrace. Currently Dyson has c£700 of my money held and no sign of a refund. I have been waiting 2 weeks despite several calls for a customer service manager to ring me back : nothing. When ordering on line don’t expect any acknowledgement of any issues if you need to return items Dyson just don’t bother . They literally do not know how to manage a compliant. So I’m leaving the community now I have said my piece, basically don’t buy a Dyson as you can’t rely on anyone to resolve any issues

16 hours ago

PonyloafNew Member

asked in General discussion

terrible return and customer service

I foolishly purchased an airwrap on Dyson.com. It didn’t live up to my expectations so I returned it. Three weeks after shipping it back to Dyson, my refund still hasn’t been processed. I’ve called customer service several times and chatted with agents online. It has been completely unhelpful. I don’t recommend buying any product from dyson.com due to the risky return policy. I might need to call my credit card company in order to file a dispute at this point. If an employee from Dyson reads this, can you please help?

2 days ago

UcanotomobilNew Member

posted in General discussion

Dyson Airstrait - Us version is not working in Turkey. Help me Please!

Last week, I bought the Dyson Airstrait from Best Buy in Orlando. I couldn’t find it in Turkey, so I was excited to buy it as soon as I saw it during my trip. However, when I arrived in Turkey, I was shocked to learn that the US version of the product doesn’t work here. I contacted Dyson US, and they said that only Turkey could assist with this issue and that they couldn’t intervene from their end. The Turkish support line, however, is not providing any reasonable help. I want to exchange my product for the Turkish version (if necessary, paying the USA-TR price difference). I’m currently unable to sleep because of this issue. I spent all my saved money on it and had dreams about it. While Dyson is supposed to fulfill women's dreams, it’s currently destroying mine. A large and global brand like Dyson is not standing behind its product. I believe in the power of this community, so please support me so that Dyson can also support me.

3 days ago

taleen79Novice Member

asked in General discussion

DO NOT BUY ANYTHING FROM DYSON HORRIBLE

Horrible customer service and experience. Never would i think to buy another product form Dyson.it has been over 2 months and still waiting for a refund. I don’t know how these companies operate such scammers but taking people’s money and not returning it especially when the product has been returned within their return timeline. I have called 4 times and so far everytime i do, they tell me someone will return my call in 48hours to escale this matter and refund me. i’m yet to get that call. Horrible company and I will be writting my feedback everywhere i can for people to be aware to NOT BUY a thing from dyson. Its a scam

4 days ago

MyDysNew Member

asked in General discussion

Incompatible Power Lead

I purchased a Dyson Supersonic Fuschia hairdryer via “OnBuy.com”. It was delivered to my UK address. I naturally expected it to be a standard UK spec product but It does not have a UK spec power plug - only a 2-pin continental version.I only became aware on delivery that it was an imported foreign item supplied by WeiWei and I am not able to exchange the product as the seller was not interested in financing the return and re-delivery - instead they gave me a full refund (surely more costly for them but, heyho!).Anyway, I know I can use an adaptor but I understand that, using an adapter plug reduces the power output slightly. Therefore I am considering cutting off the continental plug and fitting a UK 3-pin version to circumvent the adapter issue. Anyone any thoughts? (packaging says 240v compatible).

4 days ago

Janet bNew Member

asked in General discussion

bwengNew Member

asked in General discussion

Supersonic not blowing hot air

The air coming out of my Supersonic is no longer heated, even when on the highest temperature setting. Consequently, it doesn’t dry my hair very well. Need help, thanks!

4 days ago

sarpalNew Member

asked in General discussion

110v/120v in the UK

I’m in the UK and want to buy a hair drier for use in the Americas (Mexico, US etc.). Strangely, Dyson UK won’t sell me one and tell me to buy it from America! Has anyone got a 110/120v Dyson hair drier and if so, where from? Any pointers gratefully received.

4 days ago

bwengNew Member

asked in General discussion

HORRIBLE customer service, Dyson refuses refund request after receiving item 2+ months ago

I ordered the AirWrap set back in early May, horrible experience. Never purchasing a product from Dyson ever again. Need my refund ASAP.First: Ordered on 5/7/24. Customer service on the phone got the WRONG shipping address and refused to change it for me. He told me he “could not change the address”, insisted on placing a second order shipped to the address I wanted to use, and tried to tell me it would be easy to return the first order. Fine.Second: After receiving the AirWrap set mailed to the wrong address, I immediately called customer service to assist me with the return process. They provided me with an address to mail it to, so I used that address. Turns out it was not the address Dyson wanted the item returned to? Not my fault. Item has been delivered for more than 2 months at this point, 5/16/24, (about 10 days after the order was placed), I have the UPS tracking record. Order placed on 5/7, received on 5/11, and received by Dyson warehouse on 5/16. I could not have done this

5 days ago

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General discussion

Dyson Supersonic Nural™ hair dryer: your questions answeredNews

James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

Engineering the new Dyson Supersonic Nural™ hair dryerNews

Your hair care questions, answered​ - Amy Johnson Q&AInterview

Dyson Airstrait™ straightener. Now available in the UK.News

Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

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Your hair care questions, answered - Amy Johnson Q&AInterview