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Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 646 Posts
  • 1,270 Replies
646 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Supersonic Nural™ hair dryer: your questions answeredNews

 Your Dyson Supersonic Nural™ hair dryer questions answered! Our Senior Design Engineer uses her expertise to answer your questions about styling with the Dyson Supersonic Nural™ hair dryer, including:What is Scalp protect mode? Why is 55 degrees the optimum temperature? Can I turn Scalp protect mode off when I’m in a rush? What do the different coloured lights mean at the back of the Supersonic Nural™? How does using the Scalp protect mode help me care for my scalp? Why should I care about my scalp health? How can the Supersonic Nural™ help me if I already have a healthy scalp? Is the Supersonic Nural™ good for dry scalps? Is the Supersonic Nural™ good for oily scalps? What does the new Wave+Curl diffuser do? What’s the difference between the dome mode and diffuse mode? Can the Wave+Curl diffuser create curls on naturally straight hair? What is Attachment learning? How does Attachment learning benefit my styling routine? Pause detect modeGot a Dyson Supersonic Nural™ question? Ask us

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1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
How do the people who made it use Dyson Chitosan™ Pre-style cream?NEWS - HAIRCARE

 What's your type? Straight to wavy, or curly to coily? Fine or thick?Whatever your hair type, Dyson Chitosan™ Pre-style cream helps prime your styles.Available in four variants to suit your hair shape and conditioning preference.Now available to purchase in the US and Canada, and rolling out elsewhere in the world throughout August. Find out more at Dyson.com Learn more   

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Jack
Dyson Community Manager
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here: 

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6 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

 Shaping the future of hair drying. New ideas, new testing, new revolutionary curve. The Dyson Supersonic r™ Professional hair dryer has been engineered through relentless research with stylists – creating a powerful hair dryer that is fast drying yet lighter and smaller. I’m a professional stylist. Where can I order the Dyson Supersonic r™ Professional hair dryer? The Dyson Supersonic r™ Professional hair dryer is now available exclusively for professional stylists in the UK, US, Canada, France, Germany and Italy. Coming very soon to more countries - stay tuned for further updates!UK: https://www.dyson.co.uk/hair-care/shop-professional-hair-careIreland: https://www.dyson.ie/commercial/hair-care/supersonic-r-pro/vinca-blueUS: https://www.dyson.com/hair-care/professional/hair-dryers/supersonic-r/vinca-blueCanada: https://www.dysoncanada.ca/en/commercial/hair-careFrance: https://www.dyson.fr/professionnels/presentation Germany: https://www.dyson.de/gewerblich/ueberblickItaly: https://www

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Jack
Dyson Community Manager
6 months ago
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aelizalovejoyNew Member
asked in General discussion
When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

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7 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Engineering the new Dyson Supersonic Nural™ hair dryerNews

 Introducing the new Dyson Supersonic Nural™ hair dryer.  Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan, China, Hong Kong, Italy, France, UK, Ireland, USA and Canada. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings. Find

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Jack
Dyson Community Manager
8 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Your hair care questions, answered​ - Amy Johnson Q&AInterview

  Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.  Amy answers your hair styling questions, from all things Dyson Airwrap™ to slicked-back bun breakage:Should the hair be styled wet, towel-dried or dry when styling it? Does using a styling product before you dry your hair with the Dyson Airwrap™ make the style last longer? Would you recommend putting rollers around the Dyson Airwrap™? What about overnight curls? Does the viral Sofia Richie wet hair bun break your hair? The most important thing you’d share with us as a pro?  ​From brush types to quick styles, Amy uses her insider expertise to answer the following questions on styling with the Dyson Airwrap™ multi-styler and dryer:What’s the difference between Dyson Airwrap™ brushes? Can I use a Dyson Airwrap™ on short hair? Is the Dyson Airwrap™ more for special occasion styling? Can I use my Dyson Airwrap™ on completely dry hair? How wet

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Jack
Dyson Community Manager
9 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage. 

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10 months ago
suebee3340
suebee3340Rookie Member
posted in General discussion
Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait.  I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out.This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry.Would be cool if it was cordless like the Corrale.

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1 year ago
Helias
HeliasNovice Member
posted in General discussion
How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier. 

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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Stuart
Dyson Community Manager
1 year ago
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Anonymous
published in General discussion
Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago
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Anonymous
published in General discussion
Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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1 year ago
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Anonymous
published in General discussion
Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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Christina1003New Member
posted in General discussion
Hair Straighteners- AVOID!!

My straighteners are now 8 months outwith warranty, Dyson have advised me that they are non-repairable. They won't hold a charge for more than 5 minutes. Dyson have offered me a 25% discount on a new set or £99 for a refurbished set. I'm so disappointed that they aren't standing behind their product and that they feel less than 3 years is an acceptable lifetime for such an expensive item. This appears to be a well reported and common issue with the straightners. I will not spend another penny on any Dyson products.

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45 minutes ago
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ATurner86New Member
posted in General discussion
Airwrap repair charge

I have an Airwrap purchased for a tidy sum of £450 in March 2021.I’ve called and messaged customer service today to ask for a service on my machine, essentially the airwrap keeps cutting out, I remove the filter, clean it, put it back on and carry on.I don’t believe it is a “repair” issue, I think the unit just needs a service, which I know from my hairdresser friends this is something that they offer, reluctantly, but it is possible.Only to be told it that it will cost me “£99 GBP” for a “repair” My hair is short, it takes me approximately 8 minutes to dry my hair, 2/3 times a week, it’s hardly been put through its paces in the time that I’ve had it, I’m now expected to fork out a further £100?Does anyone on here have any experience with successful getting an airwrap serviced? Or a provider that can do it? £100 seems like extortion for something that was really expensive in the first place. I like my airwrap but not enough to be spending another £100 on it

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1 day ago
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Ana Medina RamosNew Member
asked in General discussion
availability

When will the Dyson Airwrap Strawberry bronze be available again?

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2 days ago
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Ang85Rookie Member
asked in General discussion
how long is reasonable for an airwrap warranty repair?

With a month left on my airwrap warranty, it started getting smokey when I was using it, so I thought I should send it off to be checked over while it was still an option.No issues at all getting it collected 5 weeks ago, but since then it’s gone downhill. After a week I had an email from the repair workshop asking me to confirm the serial number, as the repair had been raised under an incorrect serial number. I was asked for proof of purchase, which I provided, along with a photo of the label which I took by chance the day I wrapped it up for DPD.I’ve chased/asked for confirmation the correct item would be returned four times in the past month, and received absolutely no reply from the workshop. I contacted the Dyson eBay account where I bought it and all they‘ve said is that when it’s ready I will get an email and tracking number.I’m quite irritated at the lack of response, and wonder at what stage the repair time actually becomes unreasonable? 4 weeks in the workshop seems quite exc

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2 days ago
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sandyleeshlakRookie Member
posted in General discussion
WHERE IS MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered the airstrait over 2 months ago and returned it right away as a new color option was available the following day.  The original purchase was not even opened.  I have the confirmation from Purolator that Dyson received my return.  I have called numerous times and they keep telling me that my “bank” should issue the refund within 1 to 2 billing cycles…...I think it is BS!  When I use my credit card, they get the money instantly so why did they not credit my credit card directly.  BEYOND frustrating.  I will never purchase another Dyson product - I have spent a lot of money on their products and I like them but the customer service is not acceptable in this day and age.  Come on Dyson do BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Jack
Dyson Community Manager
3 days ago
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rileyflynnRookie Member
asked in General discussion
MISSING DYSON ORDER -- Horrible Customer Service

I ordered an airwrap roughly a month ago on Nov 17th. I got an e-mail saying it had shipped a day or two later and still haven’t received anything. After spending EIGHT HOURS on the phone with dyson customer service (which finally admitted they are a call center and don’t work for dyson) I found out it was never in stock in the first place and they have no plans to ship it. Ridiculous. Anyone had a similar experience? Anyone actually work for dyson that can help?

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Jack
Dyson Community Manager
3 days ago
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Hazel.nNew Member
asked in General discussion
Airstrait Filter Failure - Disappointment

I received an error message on my Airstrait - “Filter Blocked”. I followed the troubleshooting to clean and wash the filter, waited for it to totally dried and refit it back to the Airstrait. It allows me to turn on, however, after 30 seconds, the same error message - “Filter Blcoked” came up again.I contacted the customer service and I was told to purchase a filter replacement, which is NOT covered under warranty. How insane is it? In my routine, I followed Dyson’s recommendation to clean the filter once a month. I purchased this product at $700 with such a premium brand but the filter last for such a short period even I followed Dyson’s official recommendation to clean the filter  once a month. I have been using this product for only a year. Plus, the customer service representative told me the filter is currently out-of-stock, which means I am unable to use it until further notice.Dyson disappointed me a lot and I definitely won’t recommend this product to anyone else. 

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3 days ago
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sadams609Novice Member
asked in General discussion
MISSING DYSON ORDER

I ordered a Dyson Airwrap from Dyson last week thinking that would be the best and safest place to order from. I was SOOO WRONG! They only have 2 days left in their delivery/shipping timeframe and UPS still hasn't received it yet. I'm incredibly upset and disappointed. I reached out to support already, and they were rude and unhelpful. No one seems to know where my order is, yet my money is in Dyson's bank account. So unfair and poor service! I'm beginning to think that getting this was a big mistake. Maybe I should have went with a different company.

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3 days ago
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Colton BurkeNew Member
posted in General discussion
AWFUL Customer Service Experience (Dec 2024) I Submitted to Better Business Bureau

I bought my wife an Airwrap for Christmas online directly from Dyson Canada in 2022. It came with a 3 year warranty. After about a year and a half, it broke. I reached out to Dyson and they sent me a prepaid envelope in the mail.  In September 2024, I dropped the airwrap in the prepaid envelope and dropped it off at the courier as instructed. Dyson did not send me any emails or correspondence during this process, and I was not given a copy of the tracking number.October 28th, I called Dyson and was told they did not receive the item and a ticket was started and would be contacted in 1-2 days. I was never contacted. November 28th, I called and Dyson claims to have never received the Airwarp. They insisted nothing could be done without a tracking number and I had to contact Purolator.  I called Purolator and after waiting on hold for 3 hours they could not provide a tracking number and insisted it was a problem with me and Dyson. I called Dyson back and was told I would be contacted in 1

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4 days ago
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jessicalynnNew Member
asked in General discussion
Disappointed with Dyson Hairdryer Reliability and Customer Service

I purchased the first-generation Dyson hairdryer with all the attachments a few years ago. After just 1-2 months of use, it completely stopped working. Since then, it’s been sitting useless in my closet because I didn’t know what else to do with it.Recently, I reached out to Dyson customer service to see if there was any way to repair it. As expected, my warranty has expired, but I my only option is to drive to an in-person service center that is too far from me. There’s no option to ship it back for repair or even recycle the parts. The only thing I can do is throw it out as regular trash and buy a new one for $500. It’s frustrating to feel like I wasted my money on something so unreliable. Beyond that, it’s disappointing that Dyson, a company that markets itself as innovative and sustainable, doesn’t offer more convenient or environmentally friendly solutions for repairs or recycling.

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4 days ago
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RabdvdNew Member
asked in General discussion
feeling like I have been Scammed by Dyson

Having a really bad time with Dyson.I bought a Dyson Airwrap for my daughter’s Christmas presents. The product shows as being in the delivery Hub but after 3 week it hasn’t arrived. I called customer services twice already asking why and each time I’ve been promised that someone will follow up with the courier and they will comeback with an answer. Needless to say nothing has happened and I am £450 out of pocket feeling like I have been scammed.It’s not what I expected from this Company and I read so many articles that people not only don’t get the product but they struggle to get a cancellation or refund.

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4 days ago
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