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Jack
Dyson Community Manager
3 years ago

General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 765 Posts
  • 1,579 Replies

Key reads to help you get started (6)

  • Which Dyson hair care machine do I own?

    Article by
    Stuart
    Stuart

  • Dyson Hair care: Getting started

    Article by
    Stuart
    Stuart
    Topic Dyson Hair care: Getting started

  • Dyson Supersonic Nural™ hair dryer: your questions answered

    Article by
    Jack
    Jack
    Topic Dyson Supersonic Nural™ hair dryer: your questions answered

  • Your hair care questions, answered​ - Amy Johnson Q&A

    Article by
    Jack
    Jack
    Topic Your hair care questions, answered​ - Amy Johnson Q&A

  • Dyson Airwrap™ multi-styler: Understanding the attachments and accessories

    Article by
    Stuart
    Stuart
    Topic Dyson Airwrap™ multi-styler: Understanding the attachments and accessories

  • Dyson Supersonic™ hair dryer: Understanding the attachments and accessories

    Article by
    Stuart
    Stuart
    Topic Dyson Supersonic™ hair dryer: Understanding the attachments and accessories
764 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Supersonic Nural™ hair dryer: your questions answeredNews

Your Dyson Supersonic Nural™ hair dryer questions answered! Our Senior Design Engineer uses her expertise to answer your questions about styling with the Dyson Supersonic Nural™ hair dryer, including: What is Scalp protect mode? Why is 55 degrees the optimum temperature? Can I turn Scalp protect mode off when I’m in a rush? What do the different coloured lights mean at the back of the Supersonic Nural™? How does using the Scalp protect mode help me care for my scalp? Why should I care about my scalp health? How can the Supersonic Nural™ help me if I already have a healthy scalp? Is the Supersonic Nural™ good for dry scalps? Is the Supersonic Nural™ good for oily scalps? What does the new Wave+Curl diffuser do? What’s the difference between the dome mode and diffuse mode? Can the Wave+Curl diffuser create curls on naturally straight hair? What is Attachment learning? How does Attachment learning benefit my styling routine? Pause detect mode Got a Dyson Supersonic Nural™ question? Ask us

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
How do the people who made it use Dyson Chitosan™ Pre-style cream?NEWS - HAIRCARE

What's your type? Straight to wavy, or curly to coily? Fine or thick? Whatever your hair type, Dyson Chitosan™ Pre-style cream helps prime your styles. Available in four variants to suit your hair shape and conditioning preference. Now available to purchase in the US and Canada, and rolling out elsewhere in the world throughout August. Find out more at Dyson.com Learn more

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine. Professional stylists can sign up to our waitlist here. Find out more about the new Dyson Supersonic r™ Professional hair dryer here:

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

Shaping the future of hair drying. New ideas, new testing, new revolutionary curve. The Dyson Supersonic r™ Professional hair dryer has been engineered through relentless research with stylists – creating a powerful hair dryer that is fast drying yet lighter and smaller. I’m a professional stylist. Where can I order the Dyson Supersonic r™ Professional hair dryer? The Dyson Supersonic r™ Professional hair dryer is now available exclusively for professional stylists in the UK, US, Canada, France, Germany and Italy. Coming very soon to more countries - stay tuned for further updates! UK: https://www.dyson.co.uk/hair-care/shop-professional-hair-care Ireland: https://www.dyson.ie/commercial/hair-care/supersonic-r-pro/vinca-blue US: https://www.dyson.com/hair-care/professional/hair-dryers/supersonic-r/vinca-blue Canada: https://www.dysoncanada.ca/en/commercial/hair-care France: https://www.dyson.fr/professionnels/presentation Germany: https://www.dyson.de/gewerblich/ueberblick Italy: https:

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Jack
Dyson Community Manager
A
aelizalovejoyNew Member
asked in General discussion
When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US. (Moderation edit - title updated)

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Engineering the new Dyson Supersonic Nural™ hair dryerNews

Introducing the new Dyson Supersonic Nural™ hair dryer. Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹ Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.² Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise. Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan, China, Hong Kong, Italy, France, UK, Ireland, USA and Canada. Coming soon to other countries - sign up to the waitlist here. Dyson Supersonic Nural™ hair dryer ¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings. Fi

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Your hair care questions, answered​ - Amy Johnson Q&AInterview

Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge. Amy answers your hair styling questions, from all things Dyson Airwrap™ to slicked-back bun breakage: Should the hair be styled wet, towel-dried or dry when styling it? Does using a styling product before you dry your hair with the Dyson Airwrap™ make the style last longer? Would you recommend putting rollers around the Dyson Airwrap™? What about overnight curls? Does the viral Sofia Richie wet hair bun break your hair? The most important thing you’d share with us as a pro? ​From brush types to quick styles, Amy uses her insider expertise to answer the following questions on styling with the Dyson Airwrap™ multi-styler and dryer: What’s the difference between Dyson Airwrap™ brushes? Can I use a Dyson Airwrap™ on short hair? Is the Dyson Airwrap™ more for special occasion styling? Can I use my Dyson Airwrap™ on completely dry hair? How wet do

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Jack
Dyson Community Manager
suebee3340
suebee3340Rookie Member
posted in General discussion
Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait. I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out. This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry. Would be cool if it was cordless like the Corrale.

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Helias
HeliasNovice Member
posted in General discussion
How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier.

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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Stuart
Dyson Community Manager
A
Anonymous
published in General discussion
Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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Anonymous
published in General discussion
Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi! I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy. I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!! I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅 Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗 Thank you!! Lily Jane x

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Anonymous
published in General discussion
Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it! I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁 If anyone has one yet, please, please, please share your photos! 😍!

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katlauRookie Member
asked in General discussion
what happend to customer service

I have been trying to exchange and item and it’s been a nightmare. No response on anything. The UPS return went through but now nothing. A $600 blowdryer and no one responds...

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Jaswinder
Community Moderator
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tiffanieluong93Novice Member
asked in General discussion
NEVER RECEIVED EXCHANGE FOR MY HAIR DRYER

I have same issues. I sent my dryer and dyson received on June 6th. I tried to call and chat online, but they kept creating a new order and saying that released order but i never received the tracking number and received the exchange dryer for 10 months already. I also spoke with the supervisor but received nothing but waiting for 48-72hrs. I’m so disappointed about the dyson support customer service. I’m a fan of dyson, but i guess not anymore. I NEED THE ANSWER FOR MY EXCHANGE ORDER ASAP!

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KawsarNew Member
posted in General discussion
Wish for Healthier Hair This Mother’s Day

Dear Dyson Team, My name is Kawsar, and I’m a mother of four who has always admired your brand’s innovation and quality. I’ve been a loyal Dyson customer for years—my Dyson vacuum has been a true hero in our busy household, keeping up with the chaos of four little ones! Today, I’m writing with a vulnerable request and a hopeful heart. After my most recent pregnancy, I’ve been struggling with severe postpartum hair loss. As any mom knows, between sleepless nights, endless laundry, and the beautiful (but exhausting) juggle of raising four kids, the last thing I want is to worry about my hair thinning even more. I’ve tried everything to minimize damage, including using Revlon styling tools, but they just aren’t gentle enough for my fragile hair. I’ve read countless reviews and learned that the Dyson Airwrap™ could be a game-changer—its technology is designed to style hair without extreme heat, which is exactly what I need right now. The reality is, with four children, finances are stretch

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Jack
Dyson Community Manager
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TinobaeNew Member
asked in General discussion
airwrap i.d button falling off after one use

My air wrap I.d button fell off after one use. Does anyone know how or if I can get it fixed after past a couple of months? I purchased it in the United States but I am currently in Japan for a few months. the chat in the app was no help as I spoke to 2 people and one even referred to me saying Dyson Japan should help as I’m physically located in Japan. Dyson Japan said they cannot help as the product wasn’t purchased in Japan. please help me without the button there’s is VERY noticeable difference in the user experience. I paid a hefty price and the fact that the button seems to fall off for many of you is kinda concerning

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Jannat
Community Moderator
A
Aggie97New Member
asked in General discussion
Horrible service and Dyson falsified a UPS claim

In December I placed an order for an Airwrap ID and Nural hairdryer bundle. Finally got the dryer, which i didn’t want but got because it was $200 off when bundled, in early February. The case has a crack in it even though I use it and put it back in case. The Airwrap never came so I started calling and calling and calling. Different story every time. One person told me they had to manufacture more and to be patient. the next person had not idea after about 1.5 hours of back and forth. I asked them to send a different color since the one I purchased apparently could not be had and was told they were not allowed to change after order made and I would have to reorder at full price. I asked to talk to a supervisor and after 30 minutes of promising I would be switched to one and constantly holding, they said they had all gone for the day. About three more very long phone calls and the same run around game, the guy said the problem was that nobody had started a claim. He did something and s

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Jaswinder
Community Moderator
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beachyhairNew Member
asked in General discussion
How do I use my Swiss bought Airwrap in the UK?

I have a Swiss bought Airwrap with CH product serial number which a very kind friend gave me to try as she didn’t get on with it. It has a 2 pin 220-240v plug on it which I believe is same voltage as UK. I’ve seen lots of posts about invalidating warranties etc if using with adaptors etc but given it’s a gift I am not bothered about that, I just want to use it and try it out. How can I do so safely in the UK?

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Jaswinder
Community Moderator
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stephsteenNovice Member
asked in General discussion
Dyson

I bought a brand new Dyson in December, took perfect care of it, and it completely stopped working out of nowhere. I followed the exchange process, returned the faulty unit, and saw that it was received by the Dyson warehouse on March 28. But it still hasn’t been marked as received in their system, so my replacement hasn’t shipped—and I’ve now been without a blow dryer for weeks. It’s incredibly frustrating, especially since I chose to buy directly from Dyson (vs a retailer) thinking I’d get better customer service if anything went wrong. Instead, I feel like I’m being penalized for a faulty machine I had no control over. If anyone has tips on how to get this resolved faster—or has been through something similar—please let me know. This feels really unfair.

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Jaswinder
Community Moderator
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KateLNew Member
asked in General discussion
Airwrap extra body

Hi I bought the UK Airwrap gift box for my daughter at Christmas. She works 6 months in UK and 6 months in US. I assumed the Airwrap would work in in US with adaptor but I now realise this is not the case. it was such a huge amount of money, I can’t afford a second one. Is there an option to buy the US voltage main body so she has one of each but can use the same attainments? Many thanks

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Jaswinder
Community Moderator
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thushara.giriNew Member
asked in General discussion
My Dyson Airwraps button fell off after just a few uses. Really Bad Customer Service in UAE

My Dyson Airwraps button fell off after just a handful of uses. The customer service in UAE (Purchased in Dubai, UAE) is so bad and they are charging me a huge amount for servicing, which is equivalent to buying a new Dyson!!!! This is extremely unfair especially when I have paid a huge amount for this product and it’s still under the warranty period. Also the buttons falling off is quite common, seeing all the complaints in this community and online, so it’s the problem of craftsmanship which shouldn’t be the case for such an expensive product and brand. Please I need help to get this replaced or repaired free of charge!!!

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Jannat
Community Moderator
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NT976Novice Member
asked in General discussion
Why are Dyson building high price throw away items?

I have the hair straighteners at £400. The batteries have given up and the charger lead has never been powerful enough to power the unit if the batteries aren’t charged. They are 2 years nine months old and Dyson booked in for a repair but then cancelled. apparently they are not repairable as this product isn’t at all. So throw them away and buy another pair with 25% discount. I won’t be doing that but try to complain and your stone walled. Dyson that is supposed to be a high end company selling high quality products have turned into Trotters Independent Trading from what I can see. Ive been a loyal customer for 25 years and more. So why are they selling out there customers now for a little more sales?

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AyeshaNew Member
asked in General discussion
Dyson Airwrap. South Africa appalling customer service

I purchased a Dyson Airwrap from an authorized reseller in South Africa. A year after the unit just stopped working. This is where my nightmare started with Tudortech the only authorized repairs/ warranty for Dyson South Africa. My unit took 22 days to be assessed from the time of my first complaint. It was stated than that the unit cannot be repaired ans there is a problem with the temperature control unit and that it will not be sent for replacement review as it is not under warranty. This was completely incorrect as the unit is less than 2 years old and is still under warranty. 2 months later after countless emails and follow up emails, my unit has neither been replaced or repaired or any warranty honored. The sheer incompetence of the staff at Tudortech Johannesburg and Capetown offices are appalling. [Moderation edit - personal details removed] they are all equally incompetent as they cannot even be relied upon to respond to countless emails and calls and the matter is still unres

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Jaswinder
Community Moderator
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Nare
posted in General discussion
Differences between airwraps

What are the differences between the Dyson airwraps?

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