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Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 688 Posts
  • 1,301 Replies
688 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Supersonic Nural™ hair dryer: your questions answeredNews

 Your Dyson Supersonic Nural™ hair dryer questions answered! Our Senior Design Engineer uses her expertise to answer your questions about styling with the Dyson Supersonic Nural™ hair dryer, including:What is Scalp protect mode? Why is 55 degrees the optimum temperature? Can I turn Scalp protect mode off when I’m in a rush? What do the different coloured lights mean at the back of the Supersonic Nural™? How does using the Scalp protect mode help me care for my scalp? Why should I care about my scalp health? How can the Supersonic Nural™ help me if I already have a healthy scalp? Is the Supersonic Nural™ good for dry scalps? Is the Supersonic Nural™ good for oily scalps? What does the new Wave+Curl diffuser do? What’s the difference between the dome mode and diffuse mode? Can the Wave+Curl diffuser create curls on naturally straight hair? What is Attachment learning? How does Attachment learning benefit my styling routine? Pause detect modeGot a Dyson Supersonic Nural™ question? Ask us

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2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
How do the people who made it use Dyson Chitosan™ Pre-style cream?NEWS - HAIRCARE

 What's your type? Straight to wavy, or curly to coily? Fine or thick?Whatever your hair type, Dyson Chitosan™ Pre-style cream helps prime your styles.Available in four variants to suit your hair shape and conditioning preference.Now available to purchase in the US and Canada, and rolling out elsewhere in the world throughout August. Find out more at Dyson.com Learn more   

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Jack
Dyson Community Manager
5 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here: 

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7 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

 Shaping the future of hair drying. New ideas, new testing, new revolutionary curve. The Dyson Supersonic r™ Professional hair dryer has been engineered through relentless research with stylists – creating a powerful hair dryer that is fast drying yet lighter and smaller. I’m a professional stylist. Where can I order the Dyson Supersonic r™ Professional hair dryer? The Dyson Supersonic r™ Professional hair dryer is now available exclusively for professional stylists in the UK, US, Canada, France, Germany and Italy. Coming very soon to more countries - stay tuned for further updates!UK: https://www.dyson.co.uk/hair-care/shop-professional-hair-careIreland: https://www.dyson.ie/commercial/hair-care/supersonic-r-pro/vinca-blueUS: https://www.dyson.com/hair-care/professional/hair-dryers/supersonic-r/vinca-blueCanada: https://www.dysoncanada.ca/en/commercial/hair-careFrance: https://www.dyson.fr/professionnels/presentation Germany: https://www.dyson.de/gewerblich/ueberblickItaly: https://www

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Jack
Dyson Community Manager
7 months ago
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aelizalovejoyNew Member
asked in General discussion
When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

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8 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Engineering the new Dyson Supersonic Nural™ hair dryerNews

 Introducing the new Dyson Supersonic Nural™ hair dryer.  Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan, China, Hong Kong, Italy, France, UK, Ireland, USA and Canada. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings. Find

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Jack
Dyson Community Manager
9 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Your hair care questions, answered​ - Amy Johnson Q&AInterview

  Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.  Amy answers your hair styling questions, from all things Dyson Airwrap™ to slicked-back bun breakage:Should the hair be styled wet, towel-dried or dry when styling it? Does using a styling product before you dry your hair with the Dyson Airwrap™ make the style last longer? Would you recommend putting rollers around the Dyson Airwrap™? What about overnight curls? Does the viral Sofia Richie wet hair bun break your hair? The most important thing you’d share with us as a pro?  ​From brush types to quick styles, Amy uses her insider expertise to answer the following questions on styling with the Dyson Airwrap™ multi-styler and dryer:What’s the difference between Dyson Airwrap™ brushes? Can I use a Dyson Airwrap™ on short hair? Is the Dyson Airwrap™ more for special occasion styling? Can I use my Dyson Airwrap™ on completely dry hair? How wet

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Jack
Dyson Community Manager
10 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage. 

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11 months ago
suebee3340
suebee3340Rookie Member
posted in General discussion
Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait.  I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out.This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry.Would be cool if it was cordless like the Corrale.

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1 year ago
Helias
HeliasNovice Member
posted in General discussion
How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier. 

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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Stuart
Dyson Community Manager
1 year ago
A
Anonymous
published in General discussion
Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago
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Anonymous
published in General discussion
Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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1 year ago
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Anonymous
published in General discussion
Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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Sidneyk24New Member
asked in General discussion
corrale straightener will not charge

My straightener is able to briefly turn on and show a flashing empty battery, but once plugged in or in the stand, it doesn’t charge at all. I tried the chat support and they are useless. Won’t allow me to send my straightener in when the nearest service center is hours away. Won’t even send a replacement charger cord. 

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1 day ago
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sandyleeshlakRookie Member
asked in General discussion
WHERE IS MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered the airstrait over 2 months ago and returned it right away as a new color option was available the following day.  The original purchase was not even opened.  I have the confirmation from Purolator that Dyson received my return.  I have called numerous times and they keep telling me that my “bank” should issue the refund within 1 to 2 billing cycles…...I think it is BS!  When I use my credit card, they get the money instantly so why did they not credit my credit card directly.  BEYOND frustrating.  I will never purchase another Dyson product - I have spent a lot of money on their products and I like them but the customer service is not acceptable in this day and age.  Come on Dyson do BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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3 days ago
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Atorre37New Member
posted in General discussion
WHERE IS MY REFUND!

First I’d like to say I absolutely love my Dyson Super sonic blowdryer. However, DYSON SUPPORT has been nothing but a NIGHTMARE. As a hairstylist, it was time for an upgrade after five years with my last blow dryer.  When purchasing my new Dyson, I realized I had made a mistake and purchased the wrong machine for my business. When trying to cancel that order, I was told it would be best to wait until the machine came in and then I can start my return.  I was told the return process would be easy. When my dryer arrived, I sent it back immediately on October 30, 2024.  The tracking number, along with Dyson confirmed that my return arrived back at Dyson on November 5, 2024.  As of January 16, 2025, I am still waiting for my refund.I am extremely disappointed with Dyson customer service.  I have been contacting Dyson weekly regarding my refund, and every single time, I am told “we will follow up and respond in 48 hours” yet no one ever calls back or provides any updates.  I have emailed an

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Jack
Dyson Community Manager
3 days ago
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maxtyNew Member
asked in General discussion
How to Verify the Authenticity of a Dyson Airwrap?

I recently received a Dyson Airwrap as a gift from a friend, and I want to make sure it's an authentic product. Can anyone guide me on how to check its authenticity? Are there specific features, packaging details, or serial number checks that can confirm if it's genuine? Any advice or resources would be greatly appreciated! 

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Jack
Dyson Community Manager
3 days ago
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haileysgaffeyNew Member
asked in General discussion
Dyson 2 Year Warranty Scam with NO Response & Service

On Jan 6, I contacted Dyson about my hairdryer with broken filter.The online agent informed me to submit photo and receipt of purchase, which I did. And I was told back then I should receive a follow up email from Dyson within 24-72 hrs. It is now Jan 16, zero email from Dyson. I am done waiting.So I reached out to Dyson again to make a complaint and requested a follow up on my case. One agent joined conversation and left within a minute. After I typed a question mark, no robot or real person ever responded.I own several Dyson products and I have gone through numerous models over the years. I used to believe the Dyson name brand is worth my money and they do honor the warranty.Now, my experience tells me Dyson has shifted to an arrogant company that scammed me with no warranty and offered no customer service. Dyson simply doesn’t care about losing one customer.To any potential Dyson buyers, unless you feel like using disposable Dyson products for a while, I would not recommend purchasi

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Jack
Dyson Community Manager
3 days ago
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Chloe1984New Member
asked in General discussion
Exchange Disaster

At the start of October 2024 I received a Dyson supersonic that I paid 329 euros for. I had saved for this and it was a big purchase for me.  Mid December the machine stopped working properly. It was experiencing power issue sand kept cutting out. After really only a few weeks use for this to happen was extremely disappointing. The device was unusable.  I contacted your customer service team via the digital chat function. After some to-ing and fro-ing the agent advised me that an exchange would be completed. He told me that the postman would collect my broken device and give me a new one, that the whole process wold take 1-2 days. This seemed a fair  and prompt solution and I agreed. I asked what i needed to do. Did I need to parcel up my old Dyson? I was told no, just hand the box with my hairdryer to the postman and I would be given my new hairdryer.   The postman came on 31st December with a label to collect my device. He told me he didnt know anything about issuing me with a new ha

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Jack
Dyson Community Manager
3 days ago
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BABNew Member
posted in General discussion
Airwrap Brush Accessory Request - Oval or round brush attachment with dual bristles

I’ve had my Airwrap for a few years now. It’s odd that Dyson hasn’t created a round or oval dual-bristle brush attachment (nylon AND ball tipped bristles) for it. Nearly all hot air blow dryers on the market have this type of brush attachment. This type of brush provides much more tension when blow drying hair which makes for a much smoother finish. It’s something most people look for in a hot air hair styling tool. Dry Bar, T3, Chi, all have this type of brush attachment. So I hope Dyson creates one too. I have fine mid-length hair, so the current Dyson brush attachments don’t provide the smoothness or the volume that, say, the Revlon’s One-step does for a fraction of the price. Is this something Dyson would consider adding to the attachment options for the Airwrap?

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4 days ago
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SunnyNovice Member
asked in General discussion
Problem getting a refund

I purchased a hair dryer in Nov 2024. Returned it within a week. I received a conformation email from Dyson that they have received the return. It was 12/6/24. However, I have not received a refund. I have contacted them several times. They gave me excuses. What should I do next? I am so frustrated. 

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Jack
Dyson Community Manager
4 days ago
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AbdallaNew Member
asked in General discussion
hair

Hi so my hair is curly wavy dort of thing and frizzy all the time I wet it then use the dyson supersonic nural hair dryer to blowdry my hair make it straight comb it with the wide tooth comb then use the flyaway attacthment to make it straight then do the middle part hair cut but everytime I get out the house the air the wind touches my hair it becomes frizzy and sometimes the curls came back and frizzy I don't know what to do I'm thinking about buying the dyson airststrait or the Iron or the airwrap for the best results I'm a man by the way so that why I'm confused like I really don't need to ask about all the devices I just need one who is gonna give me the best results 

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4 days ago
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CgotzianNew Member
asked in General discussion
Supersonic Failure

My Supersonic dryer has stopped heating and is beyond the 2 year warranty. Dyson customer service directed me to a service center that is 300 miles away and doesn’t return my calls. It is very disappointing to spend so much on a hair dryer that doesn’t last. My past cheap ones have lasted significantly longer. Based on comments from other customers here, this is not unusual so I am not likely to buy another one until their reliability improves. 

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Jack
Dyson Community Manager
5 days ago
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evie4sam6New Member
asked in General discussion
Struggling to book complementary online one to one demo

Hi there, I am really struggling to book a date and time for the online demo. Anyone else unable to choose a date option? I can select today’s date but then unable to select a time. All other available days on the calendar cannot be selected. I have tried on my mobile, iPad and desktop computer. Any ideas?

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Jack
Dyson Community Manager
5 days ago
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