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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 286 Posts
  • 802 Replies

286 Posts

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aelizalovejoyNew Member
asked in General discussion

When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

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10 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Engineering the new Dyson Supersonic Nural™ hair dryerNews

 Introducing the new Dyson Supersonic Nural™ hair dryer. Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan and Italy. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings.

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Jack
Dyson Community Manager
20 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here: 

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27 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Your hair care questions, answered​ - Amy Johnson Q&AInterview

  Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.Got a styling question you’d love answered? Ask us below! Find more styling tips for Dyson Airstrait™ and Corrale™ straighteners, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer here: 

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Jack
Dyson Community Manager
2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage. 

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2 months ago
suebee3340
suebee3340Rookie Member
posted in General discussion

Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait.  I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out.This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry.Would be cool if it was cordless like the Corrale.

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8 months ago
Helias
HeliasNovice Member
posted in General discussion

How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier. 

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10 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion

Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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Stuart
Dyson Community Manager
11 months ago
A
Anonymous
published in General discussion

Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago
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Anonymous
published in General discussion

Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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1 year ago
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Anonymous
published in General discussion

Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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NourNew Member
posted in General discussion

order shipped withouf tracking

My order shipped 3 days ago , but there is no tracking number

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1 day ago
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Kimforbes54New Member
posted in General discussion

My hair is completely broken! Did anyone else airwrap damaged or break their hair?

Airwrap has broken my hair. Anyone else had this issue. Where is see splinters of my hair in the filter. I have stopped using it for 2 weeks now.  (Moderator Edit - Tags Added)

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2 days ago
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diana.suhovichNew Member
asked in General discussion

Airwrap Volumizing Damaged My Hair

Hi everyone! In the last couple of months, my volumizing brush head has been burning the ends of my hair. Thankfully, I contacted Dyson and they were more than willing to send me a replacement. Am I the only one with this issue? I purchased my machine in 2021.  (Moderation Edit - Tags Added/Category Updated)

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2 days ago
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ashton0000New Member
posted in General discussion

Treatment of professionals has tarnished my impression of the brand.

I am the owner of a hair salon in my city and we all use Dyson Supersonic Professional hair dryers. Our clients expect an elevated and high end experience and we have been very proud to represent Dyson as our tool of choice. Recently I returned my hair dryer for a simple warranty claim. My agent was polite and told me it would only be 7 - 14 days before I had my new dryer. Fast forward to now, I have spoken to three more agents trying to confirm updates on my order and have only just now been informed the Supersonic Pro is out of stock. Had i known this before, I would have simply purchased a new Supersonic at my local beauty supply to use in the meantime. Now, it has almost been a month and I have been losing valuable time behind the chair using a cheap, off brand dryer.  All agents have refused to escalate my issue to case managers and I am now having to take my issue public. Poor treatment of any of your customers is unacceptable, but especially when we are relying on your product t

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3 days ago
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arieltucci83Rookie Member
asked in General discussion

professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark. 

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3 days ago
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CristinaIvasucNew Member
asked in General discussion

Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

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Jack
Dyson Community Manager
3 days ago
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JonathanchuaRookie Member
asked in General discussion

dyson warranty for airstrait

I am having problem with my airstrait been using it for 2 weeks and today suddenly it won’t work. I ‘ve been using the right which plug and  the test  and today suddenly it didn’t switch on.  the only concern for me is I bought the Dyson airstrait in Dubai and I have moved to Malaysia for now . Can I still get the warranty in Malaysia . I won’t be going back to Dubai anytime soon as my work needed me to be in Malaysia . 

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Jack
Dyson Community Manager
3 days ago
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HazelwithoutnutNew Member
asked in General discussion

Dyson airwrap purchased in the US and doesnt work in the philippines. what to do?

Hi. Im new to the community. My aunt in the US recently purchased a dyson complete airwrap as a gift for us and brought it here in the Philippines. Unfortunately, we cant use it here due to the difference in voltage. Asked dyson philippines customer care if they can swap or recommend any transformer converter but they said that its best to ask Dyson US on it. Is there any particular brand of transformer or coverter available in the philippines that we can purchase to make this work here? I know we can no longer use the warranty since its only valid in the US and we can bo longer return it to US too since the number of days for return already lapsed so we are just exhausting means to make it work here in the Philippines. Any leads eill be greatly appreciated. We just dont wanna wast the money spent on this dyson so we better make this work here. 

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3 days ago
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Londonno1Novice Member
asked in General discussion

Why won't my Dyson Airstrait straightener switch on?

Has anyone else had problems with their airstrait?  I’ve had two machines delivered now and both have the same problem,,,, no power to it! just wondering if I am just unlucky or is this an issue for anyone else (Moderation edit - title updated)

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3 days ago
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TetianaNew Member
asked in General discussion

help plese

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

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Jack
Dyson Community Manager
5 days ago
C
ca.izabelaNew Member
asked in General discussion

airwrap stopped working after two months.

I’ve cleaned the filter after each use, I’ve been nothing but gentle to it, and this thing stops working mid use. How is this possible? 

1
Jack
Dyson Community Manager
5 days ago
M
MellyNovice Member
asked in General discussion

Dyson Airstrait straightener Presentation case/Travel wrap/Display stand availability in the UK

Can’t purchase protection for my lovely new and very expensive Airstraits here in UK - any thoughts what to use instead as nobody in customer service has any clue when they may become in stock?(Moderation edit - title updated)

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Jack
Dyson Community Manager
5 days ago
A
Ami MehtaNew Member
asked in General discussion

Replace a brand new Dyson Airwrap from India for a US version

I received the Airwrap from my family as a gift. I live in US, when I had reached out to Dyson in June, customer service reps has assured me, i would be able to switch the Airwrap for the US version.I could not get  to the service center, due to a long term medical emergency in the family.When I reached out back to the Dyson customer care today, they are telling me the policy has changed and they cannot replace the Dyson Airwrap for the US version.I need help!!!!!I am stuck with this beautiful expensive piece of technology that I have not been able to use for months now. There has got to be a way to help me with this, so I can use the Airwrap and be a satisfied customer. Can someone from the Dyson community take this back to higher management and help resolve this situation, please? (Edited by moderator – Tags added) 

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5 days ago
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beefyredNew Member
posted in General discussion

egregious customer service

dyson violated their own return policy with incompetence and disregard. Over five months trying to return an unopened hairdryer. As an owner a dozen Dyson products I will never invest in another. I have a paper trail beginning in 2023 regarding this matter. 

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5 days ago
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