Airstraight: incredibly disappointed and shocked | Dyson Community
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I am incredibly disappointed with my purchase of the Airstraight and Dyson’s handling of this issue thus far. Here’s the background:

I live in Zambia, Southern Africa, and have thick blonde hair that requires both a blow dryer and flat iron to style, a time-consuming process. When I learned about the Dyson Airstraight, one of Time’s Best Inventions of 2023, I was very eager to try it, as it promised to combine both tasks and save significant time.

Months later, in August 2024, I visited family in California, USA, and went to the Dyson Demo store in Santa Clara specifically to try the Airstraight. After a short test, I was convinced to buy it. However, the store staff warned me not to purchase the US model due to voltage incompatibility (USA: 110–120V, Zambia: 220–230V). Based on this advice, I decided to purchase from a country with compatible voltage.

Later, a colleague offered to bring an Airstraight from Romania, where the voltage matches Zambia's. I transferred her $532.32, and she brought the device back for me. Unfortunately, due to frequent power cuts in Zambia, I couldn’t try it immediately. When I finally used it with a plug converter, the airflow seemed weak even on the ‘high airflow’ setting. I assumed I needed more practice.

On the second use, I tried the ‘dry’ setting, but the device displayed a ‘cleaning’ symbol (while silent, oddly), followed by ‘reset’ with an exclamation point and shut off. This has repeated every time I have tried to use it since. I went immediately online for troubleshooting and was shocked to discover hidden in community forums that the Airstraight supposedly cannot be used with a plug converter?? How was I to know this? This contradicts what the Santa Clara staff told me (use in a compatible-voltage country) and other information on Dyson’s website, which suggests converters are acceptable: 

“The Dyson Airstrait™️ straightener doesn’t have universal voltage. Each appliance is designed for the specific voltage of the retail country. Therefore, as with our Dyson Supersonic™️ hair dryer and Dyson Airwrap™️ multi-styler, it won’t work in countries with a different voltage, even with a plug adaptor. If travelling, check the voltage of the country matches that of your Dyson Airstrait™️ straightener. You can find the voltage for your appliance in your user manual.”

source: https://www.dyson.sa/en-SA/products/hair-care/wet-to-dry-straighteners/owners?srsltid=AfmBOoo64Zs86EhfgVYSbsfPhneGXH0G7IadcV4Pl1Ws90upUmMwamhE

Yet now, I read this!!!  

 

Do you actually think I am going to read deep into your community forum before purchasing a product when I was previously advised otherwise by your human employee in a shop? I am now stuck with a $500+ product I cannot use, and this was never made clear to me before purchasing. Dyson, I need assistance urgently. Please clarify your policies on converters and voltage and resolve this situation.  Otherwise, please help me figure out how I can return this product to you.  I cannot believe, despite my best of intentions as a consumer, I have forked out USD500+ for nothing.

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