Hi @ca.izabela,

Thanks for letting us know about this.

This certainly isn’t what we’d expect, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your machine easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!