Hi @Lippy,

Welcome to the Dyson Community!

We’re sorry to hear you’ve had an issue with your machine, but the information in this previous response should be useful:

Hope this helps!

Hi Jack I got in touch with dyson and they are saying they are basically broken and only option is to buy a refurbished set but they have none available I could cry I have no straightners 

Hi @Lippy,

Thanks for coming back on this.

Outside of the free 2-year Dyson guarantee, resolutions in the event of a breakdown would be chargeable. I’m sorry for any inconvenience caused due to a lack of available stock of refurbished machines, but I would encourage you to continue your conversation with the Customer Care team in your region.

They’ll be able to confirm once stock is available, and help you with this order.