Hi @Daisy,

Welcome to the Dyson Community, and thanks for letting us know about this. It’s definitely unusual, especially for a brand new machine - did you order your Dyson Airwrap multi-styler direct from Dyson?

We’ll look forwards to hearing back!

Yep, I bought it in Kuala Lumpur in Dyson Demo Pavillion KL.

I also contacted Dyson CS (dancom.com.my) but they didn’t comment on barrel condition at all.

Thanks for confirming, @Daisy.

I’d encourage you to continue your conversation with the Dyson Malaysia Customer Care team, as they should be able to replace this damaged barrel for you under the terms of your Dyson guarantee. 

Hi Jack!

I visited Dancom CS at Kuala Lumpur. They said they didn’t have spare parts for my ceramic pop set. Also they said spare parts for ceramic pop would be available only year after ceramic pop sales launch. They offered me spare part of different color that doesn’t match at all.

Very disappointed.