i copy here a message I sent in July this year, never a reaction to this...

Dear Customer service,

last Sunday 8th July I have purchased my 3rd Dyson machine. I have already the Airwrap 1st generation, the pop ceramic version and now I also have purchased the Airstrait.

It was a bad surprise to see that in the Bijkenkorf account I was given a voucher for a free Dyson borstelset, a beautiful pink stylingtool. I was very happy then I went to pick it up. But I discovered I could have right to this if I purchase another Dyson machine!!!!

Seriously? I am thinking about bringing the Airstrait back. It feels really like if I am fooled. How can one person buy so many machines? I have already 3 with this one and I find it very disappointing. I think your marketing campaign is almost offensive.

I would have really liked to have a little present after all these purchases, I hope you can do something for me.

Last update: today the airwrap brush, the styler, broke, I do not have the bill because I got it as present, it was bought last May.... and apparently without the bill the warranty cannot be claimed... I registered the machine properly and now another bad surprise!