Dyson email support contradicting website instructions for returns | Dyson Community
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Dyson email support contradicting website instructions for returns

  • February 3, 2025
  • 2 replies
  • 57 views

Dyson’s email support claims that returns cannot be dropped off at Purolator depots, and that they can only be picked up. This contradicts what is posted on https://www.dysoncanada.ca/en/inside-dyson/terms/delivery-details where it says return packages can be dropped off at a depot. I don’t have the luxury of sitting around all day for Purolator, who often chooses not to come even when scheduled. I am extremely frustrated and upset. I have been ignored by the email support team when I have pointed out this contradiction with the website. I would appreciate if SOMEONE would actually explain to me why all of the sudden I can’t drop off to Purolator for returns when the website clearly says that it is allowed. It feels like Dyson is purposely running me in circles so that I can’t make a timely return so that no refunds will have to be made. See photos attached for email telling me no drop offs, and website where it says drop offs are allowed. I am so beyond frustrated with Dyson right now. 

 

Best answer by Jannat

Hi ​@JuliannaR,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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  • New Member
  • February 3, 2025

Perhaps maybe they don’t have a “boxing” service setup with Purolator like they do with UPS in the states and that’s the confusion? But I can tell you from personal experience, if you pack up your Dyson you can go to Purolator, scan your QR code in the return email, print a label and you’re done. Getting your refund or exchange when they receive it is another adventure… 


Jannat
Community Moderator
  • Dyson Community Moderator
  • February 19, 2025

Hi ​@JuliannaR,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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