I recently purchased a hairdryer and upon cleaning the electrical cord from dust for the first time I noticed that colour from the cord is rubbing off on the slightly damp paper towel. I feel like this should not be happening as none of my other cords in the home do this. Can someone please explain why?
thank you
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Hi
Welcome to the Dyson Community!
Thanks for letting us know about this. This sounds extremely unusual - lightly wiping the cord with a cloth shouldn’t cause any issues.
Please can you confirm where you purchased your Dyson Supersonic
hair dryer from?
Hi Jack - I purchased this online from Shoppers Drug mart. I thought it was odd as well as most cords never give off colour. Sounds like I should contact Dyson customer service?
Hi
Thanks for coming back to me - yes, it’s probably best to speak directly with Dyson Customer Care.
Just visit Dyson.com and click Support to reach the right team for your region.
We’ll look forward to speaking with you!
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