Extremely Disappointed with Dyson’s Customer Service and refund help | Dyson Community
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I am beyond disappointed with Dyson’s handling of my recent purchase of two hairdryers. I placed the order in September but only received one hairdryer in the package. I immediately contacted Dyson’s customer service and even provided a photo clearly showing that the package size could only hold a single hairdryer.

Since then, it’s been nothing but frustration. Dyson’s representatives have continuously deferred my case, asking me to wait 24 hours for an investigation, only to repeat the same message without any resolution each time I followed up. To make matters worse, after another call to customer service, they told me it was UPS’s fault for not shipping the product correctly and that I needed to contact UPS myself to resolve the issue.

I finally requested a refund, as I was fed up with their excuses, but they refused and insisted I handle it with UPS. I’m absolutely appalled at their lack of accountability and the way they’ve dismissed my concerns. This customer service is unacceptable and this experience is extremely unpleasant. I really want to just get the refund instead dealing with another customer service again from UPS, what should I do now?

Hi @darren922603,

Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order, delivery or refund status requests.

We would have to defer to the advice given by Dyson Customer Care in your region on the correct process to follow to resolve this situation.

We would encourage you to continue your conversation directly with the courier in this instance.

 

Hi Jack,

Thank you for your reply. I want to clarify that the reason I reached out here in the Dyson Community is because I felt extremely frustrated after my experience with Dyson Customer Care. I was hoping that someone from customer service at a higher level might see this and help resolve my issue, as Customer Care has not provided a satisfactory solution so far.

I’m also genuinely confused about why I, as the customer, am being asked to contact UPS directly to resolve this issue. Given that I ordered and paid Dyson directly for the product, I would expect Dyson to take responsibility for any shipping issues by coordinating with UPS on my behalf. Asking me to take this on as a customer feels frustrating and unfair.

I’d appreciate it if Dyson could reconsider this approach and have someone from your team work with UPS directly to address the missing item, rather than placing this responsibility on me.

I appreciate your support on my case.

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