I bought the Corrale 2/6/2021 £399.
for the past 3-4 months it’s been turning itself off during use saying battery low. I’ve had to resort back to my 15 year old trusty straighteners which to be honest I should have just stayed with. I’m so disappointed that a massively expensive item would last just under 3 years. I’ve tried different sockets. I only use it to style the front of my hair, it’s never travelled and is docked and looked after very well. As it’s over 2 years old I’m now stuck with a dodgy Dyson that will no doubt end up in the bin. What a waste. I’m here to see if anyone has had this problem too? I’ve searched for an email address to contact Dyson but can’t find one and the chat bot option doesn’t work. I can only call but what’s the point if it’s out of warranty?
Hi
Welcome to the Dyson Community!
In this particular instance, it would be best to give our UK Helpline a call to discuss your options with our experts. We don’t offer email as a contact channel, and I’m sorry if you’ve had difficulty escalating to a Dyson expert via our Chat bot on Dyson.co.uk.
You can reach our UK Customer Care team directly on 0800 298 0298. Our Helpline is available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.
We’ll look forward to speaking with you!
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